Equirelief Reviews 66

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. People are very satisfied with the product quality, highlighting its effectiveness and ease of use. Consumers appreciate the positive impact on their animals, noting improvements in muscle tension and overall comfort. The device is considered quiet, lightweight, and easy to transport, making it suitable for various settings. Customers also praise the user experience and customer service provided by the company. Many reviewers report positive interactions with the support team, emphasizing their responsiveness and helpfulness in resolving issues. However, opinions on the delivery service are mixed, with some consumers reporting delays and issues with tracking, while others experienced quick and problem-free shipping.

Based on these reviews

Rated 4 out of 5 stars

The Equirelief is loved by my horse, but better directions on its use is vital for proper care when applying a session. The tiny 2 page pamphlet does not give any directions and is lacking so much! Im... See more

Rated 4 out of 5 stars

My TB is 22 yrs old & is starting to have problems in his hind end, most likely arthritis says the vet. He loved the first massage he got but then the machine died completely. We were both very sa... See more

Company replied

Rated 5 out of 5 stars

Zero instructions w/the device. Contacted Ashley-she responded on a Sunday-sent useful instructions on a Monday. Key point I was missing-the device will not work plugged in. Makes safety sense but as... See more

Rated 5 out of 5 stars

After beginning to use the equirelief, I’ve really found my boy to be more open and better moving, after i found him to be quite stiff in his gaits. The 8 heads makes a regular hour session with a sin... See more

Rated 5 out of 5 stars

As a Certified Equine Sports Massage Therapist I highly recommend this massage tool. It’s quiet, effective, easy to use and lightweight. I’ve used it on myself, horses, dogs and bucking bulls. If you... See more

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Rated 5 out of 5 stars

As a farrier this is a wonderful tool to have on hand for the horses who are tight and have a difficult time standing comfortably! 10/10 recommend from me and my horses/clients horses. Especially for... See more

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Rated 5 out of 5 stars

The first massager I received malfunctioned, I talked to Ashley and she helped me to get a new replacement quickly. The massager works amazing! My horses feel amazing and they seem a lot happier. I de... See more

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Rated 5 out of 5 stars

I’ve just started a partnership with equirelief, and got my new wellness tool today! Shipping from USA to Denmark was quick and without problems! Amazing companie, amazaing customerservice! Ca... See more

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Rated 5 out of 5 stars

I’m really happy with my Equirelief! My horses respond so well to it, they genuinely enjoy the massages and you can feel how much looser and more supple they become afterwards. I truly believe every... See more

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Rated 5 out of 5 stars

We love our Equirelief massager, great quality and super easy to use. Our 11yr old daughter makes sure her horses get massages before and after each ride. Compact enough to take with you to shows and... See more

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Rated 1 out of 5 stars

Item didn’t arrive. Initially they would respond and said they were having shipping issues, but then they stopped answering. I contacted my bank to refund my money, and received an update that my orde... See more

Rated 5 out of 5 stars

Charger to unit is damaged does not charge Excellent customer service is sending me replacement unit. I am giving 5 stars because I bought this after using a friend's massager with excellent result... See more

Company replied

Rated 5 out of 5 stars

Great little massage unit at a great price, my horse enjoys his relaxing Equirelief sessions & I use it on my shoulders & back as well. Super easy to use.

Rated 5 out of 5 stars

Equirelief is easy to use and operate. It’s quiet, has different levels and settings for all the muscle groups. I have a 19 yr old mare who I use it on after every ride. Equirelief helps to keep her h... See more

Company replied

Rated 1 out of 5 stars

I ordered the Equirelief 8 head massage gun in 30th December 2025. I still haven't received it . Initially Ashley told me they were over whelmed with orders and my order would be fulfilled soon . I go... See more

Rated 5 out of 5 stars

Great value for money! The product has excellent quality, is very quiet, and works perfectly. My horse really enjoys it and responds much more intensely to it than to a regular massage gun. An abso... See more

Company replied

Rated 5 out of 5 stars

We all want the best for our horses, right? One of the grooms where I board my horse called me one day to mention that my horse, Teddy, had some tight muscles in his neck and front legs. Suggested a... See more

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Rated 5 out of 5 stars

Easy to use, great battery life, light weight and effective! Absolutely love this for maintenance and recovery for my boys pre workout or post competition. Highly recommend

Company replied

Rated 1 out of 5 stars

Never recieved the product. They kept telling me they are having issues with the shipping company but its been well over a month and they have now just stopped responding to me. It is giving big time... See more

Rated 1 out of 5 stars

Update: customer service reached out to apologize for delay and stated "they are personally monitoring my shipment". I've requested a return/cancellation/refund. Will see what happens. Ordered 12/... See more

Rated 3 out of 5 stars

It has a remarkable lack of power, sorry. Not impressed, been doing equine Chiro for over 30 years and my hands are giving me grief , was hoping this would have been a godsend to warm up the muscles... See more

Company replied

Rated 3 out of 5 stars

The website lists an address in Albuquerque, New Mexico and the shipping box had a return address label with Jamaica, New York on it. (Btw, although the item contains a massager with a lithium batte... See more

Rated 5 out of 5 stars

Our pony absolutely loved the equirelief. Did worry it might be a scam after using it was being shipped from China but arrived in good time. Have used it 4 times so far and the relaxed bottom lip tell... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, great customer service and definitely the best product I’ve ever bought for my horse! So easy to use and quiet yet very effective. My horse loves it and falls asleep after every mas... See more

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Rated 3 out of 5 stars

It’s a good product. I think it works like it’s supposed to. The directions could be much better. I would’ve liked the instructions included with the product so I knew basic things, like what the char... See more

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Rated 5 out of 5 stars

It was cool to see my horse’s reactions to this! They were all visibly relaxing throughout their 10 minute sessions. I love that it can be used on the back without hitting the bony structures.

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Rated 5 out of 5 stars

Right after I started thinking I hadn’t heard from them for a confirmation of my purchase I received the email and a response to my concerns directly from the vendor. Shortly after that my massager ar... See more

Company replied

Rated 5 out of 5 stars

Customer service is amazing with communication! Best of all the horses love it! I just started with it so I hope to see results soon.

Company replied

Rated 5 out of 5 stars

Highly recommend equirelief, their product is amazing quality and has really helped my elderly pony with his joints and mobility!

Company replied

Rated 5 out of 5 stars

The EquiRelief is easy to use and just in 2 uses my horse's tight and sore muscles have improved so much! She has lived with tight muscles for such a long time. I'm so excited to keep using this in m... See more

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Rated 5 out of 5 stars

I'm always careful ordering things I see off facebook, but the horse massager arrived. It works great!

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Rated 5 out of 5 stars

Very impressed with how quiet it is, the timer is perfect so I can evenly massage each side of my horse.

Rated 5 out of 5 stars

My horse loves it! We look forward to having his massages. It’s entire body relaxes. I’m impressed with how late and effective it is.

Company replied

Rated 5 out of 5 stars

I bought the massage gun during one of their sales and so far it is amazing. My horses love it and they’re going to have to share because so do I 😂 It’s quiet but also has lots of power, and many s... See more

Company replied

Rated 5 out of 5 stars

My horses love the massager and any questions I had the company was willing to answer quickly and effectively. Very happy with everything!

Company replied

Rated 5 out of 5 stars

Has helped my pony recover from a hip injury, his back has lifted and he is looking fantastic!

Rated 5 out of 5 stars

Great product using it on myself and my horse. Also bought some to give away for awards at our world class. Barrel Racing event events. Would still love to work with you and a sponsorship for 2026.

Company replied

Rated 5 out of 5 stars

My equirelief was delivered quickly and wow what an amazing product Great customer service and support

Company replied

Rated 5 out of 5 stars

I reached out to Equirelief on a Sunday and they got back to me within 24 hours and answered all my questions, If their product is as good as their customer relations...I'm all in! Can't wait to us... See more

Company replied

Rated 5 out of 5 stars

Just as described. Prompt delivery. Have been able to use on my back injury as well as horses. Just wish there there was a manual explaining the modes erc.

Company replied

Rated 5 out of 5 stars

Equirelief provides excellent products that really help soothe and support horses

Company replied

Rated 5 out of 5 stars

Fast delivery, excellent massage gun with multiple features including different levels and modes. In love with the multiple heads is my favourite !

Company replied


Company details

  1. #48 of 72 best companies in Pet Store
  2. #5 of 6 best companies in Equestrian Store
  3. #1 of 1 best companies in Horse Trainer
  4. #45 of 68 best companies in Pet Supply Store

Written by the company

BUILT IN THE BARN. BACKED BY THE FIELD. WE'RE RIDERS — JUST LIKE YOU. This journey began when our own horses struggled with soreness, muscle tension, and slow recovery after rides. We tried every tool available, but most were designed for people - not horses. They were loud, clunky, and missed what horses truly need.


Contact info

4.2

Great

TrustScore 4 out of 5

66 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Instructions

Zero instructions w/the device.
Contacted Ashley-she responded on a Sunday-sent useful instructions on a Monday. Key point I was missing-the device will not work plugged in. Makes safety sense but as I have used other devices on my horse-running an electrical cord-thought that applied here too. Not. TY Ashley!

December 25, 2025
Rated 5 out of 5 stars

Very happy :)

Great little massage unit at a great price, my horse enjoys his relaxing Equirelief sessions & I use it on my shoulders & back as well. Super easy to use.

December 23, 2025
Rated 1 out of 5 stars

Item didn’t arrive

Item didn’t arrive. Initially they would respond and said they were having shipping issues, but then they stopped answering. I contacted my bank to refund my money, and received an update that my order was cancelled. Still no refund. Avoid.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Never recieved the product

Never recieved the product. They kept telling me they are having issues with the shipping company but its been well over a month and they have now just stopped responding to me. It is giving big time scam red flags. Company is suppose to be in USA but ships from china?
I have not recieved a refund or a response to my last two emails.

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the Equirelief 8 head massage…

I ordered the Equirelief 8 head massage gun in 30th December 2025. I still haven't received it . Initially Ashley told me they were over whelmed with orders and my order would be fulfilled soon . I got an email notifying me of shipping info on 11th January . By 24th Jan still no movement on shipping. Hadn't been picked up by courier. I emailed again . I was told there was an issue with their courier company that had now been sorted. My order would be sent in the next 2 days. 5 day later still no movement on tracking. Another email sent last Friday 30th Jan with no response. Then I sent another email 3rd Feb and no response. Not impressed. I now want a refund.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Product never received - no customer support or refunds available

Update: customer service reached out to apologize for delay and stated "they are personally monitoring my shipment". I've requested a return/cancellation/refund. Will see what happens. Ordered 12/25. Reached out to "customer support" and was given vague response regarding parcel not populating in tracking. It's been over a month and still no tracking available. No response from customer service either.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Just love it

This is truly the best device I know.
My ponies love it.
It's also great that it's very quiet.
❤️❤️ @anouk.thiele

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Equirelief!!!

After beginning to use the equirelief, I’ve really found my boy to be more open and better moving, after i found him to be quite stiff in his gaits. The 8 heads makes a regular hour session with a single head human massage gun take only sometimes 20 minutes. I cannot recommend this enough!!!

December 24, 2025
Unprompted review
Rated 3 out of 5 stars

Buyer beware

The website lists an address in Albuquerque, New Mexico and the shipping box had a return address label with Jamaica, New York on it. (Btw, although the item contains a massager with a lithium battery, there were no warning stickers on the box.) I wanted to return the massager. You are required to contact them to get approval first. I was unable to do so by phone because that requires WhatsApp. I sent an email which was promptly responded to. by Ashley who informed me that I would pay return shipping, which seemed reasonable, but the item was to be returned to China. It was suggested I could save money by claiming the item was valued at $5. Nowhere on its website did it say the item was coming from China or would need to be returned to China. Ashley did first offer me a partial refund and I again said that I'd be happy to return the item to either United States address associated with my order. After that she told me there would be no need to return the item and I would receive a refund. Customer service itself is great but the website is definitely misleading .

December 14, 2025
Unprompted review

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