Eu Youngla Reviews 31

This review concerns the transaction handling of order DOR-336389.

Part of this order was confirmed by both DHL and YoungLA as lost in transit. YoungLA stated in writing that a refund would be processed within 1–2 business days. No completed refund was issued.

Other items from the same order were returned to YoungLA, delivered to their warehouse, and later confirmed by YoungLA as received and processed. No refund confirmation was issued and no refund was completed for those returned items.

After the agreed refund timeframe had passed without resolution, a PayPal dispute was opened. Following this, YoungLA stated repeatedly that a refund would only be issued if the chargeback was withdrawn. No refund was completed.

The matter has since been escalated to PayPal with full documentation, including written acknowledgments of the lost shipment, confirmation of processed returns, and delivery tracking for the returned items.

This review reflects the documented transaction history and the absence of any completed refund at the time of writing.

Warning: Returns Not Possible! The return labels provided cannot be used. Even after multiple requests and explanations, the customer service acts clueless and does not understand the problem. Returning items is simply not possible! Be careful!

Ordered on 7 Dec for delivery to Northern Ireland. Item dispatched 8 Dec. Been stuck in the Netherlands ever since. No updates, not info. Original delivery date was 11 Dec. I appreciate it's Christmas, and all delivery companies are busy, but to something with an expected delivery date you give a couple of days grace. It's now 4 days over the delivery date and it was needed for yesterday as a gift. I doubt the top will arrive this side of Christmas. Considering the YoungLA website currently says 'all items ordered today will arrive by christmas' don't hold your breath.

I saw many bad reviews and was unsure to buy, but i did and it went perfectly. i ordered on the 25th and got everything perfect size on the 5th the next month. its a good website and NOT a scam, you may maybe get unlucky, but that happens anywhere.

I'm not sure why the previous reviews were negative, or if YoungLA in the EU changed something, but I had no issues with my order. In fact, I was surprised by how quickly my items were delivered, considering I ordered them during Black Friday. I can't comment on the return process as the items were the correct size. Overall, it was a positive experience, and I will be ordering more in the future.

Update: YLA have explained to me as to why this has happened and we're kind enough to offer me gift vouchers. My 1 star has been removed and placed as five star as that's the customer service I've known from them in the past and of course, things can get delayed, and explanation is all that is needed and they came through.

I’ve been a loyal YoungLA customer for so long, but my recent experience with YoungLA EU has been incredibly disappointing. I placed two orders — one on October 21st and another on October 28th — and weeks later, I still haven’t received any updates, the items still haven't been prepared to ship, no tracking information, no explanation as to why it's taking so long and no communication.
Despite multiple follow-up emails, the only responses I’ve received have been generic replies stating that my orders will “be processed in the standard processing time.” (which is 1-2 days on their website).
There has been no explanation for the delay or any genuine attempt to resolve the issue. For a brand with such a strong reputation, this level of customer service from the EU branch is unacceptable.
I genuinely love YoungLA products, but this experience has made me lose confidence in ordering from the EU store. I hope the company addresses these issues and improves communication with their customers, because the current situation is far below the standard YoungLA is known for.
Hopefully, you see this review and actually get back to me regarding this obvious issue rather than ignoring my emails, and I'll retract the 1 star.

I bought 2 items from them, checked trust pilot (didn’t thought of the EU site, and the American has pretty good reviews)
I’m reading now and I’m so concerned..
I will be happy to change to more stars if they can show me that are more trustful than what ppl say..

They say that after 2 days max they proceed to ship the order, after 4 days no email so I wrote them.
An “AI assistant” wrote me that I had to wait 2 days after the order, even in the mail I was clearly stating that was 4 days and given them the serial number.
After 6 days nothing, so reached put again and they sent another AI mail saying that my order was out of stock and I’ve to wait 2/3 weeks..
Not a partial refund or a little gift.. something other big companies do when they do mistakes ..
I wouldn’t be so disappointed if
1) I wasn’t sure that, if I wouldn’t reach to them many times, they wouldn’t even had the kindness to tell me! (The proof are the emails that told me that was all ok)
2) the pieces I’ve bought were on the site, I bought them in a business day, in the daytime, so there’s no possible way that it was finished before the order arrived to them
3) 2 days after, I was on the site cause I was worried to have purchased the wrong sizes and instead of enter w/my account I searched directly the products and they were there! So they clearly know what they were doing!
It can happen sometimes, but they clearly made it with knowledge..
Hope my order arrives correct at least

I ordered a shirt they sent me the wrong size and when i asked to return it to get the correct one they said it was out off stock and i they couldnt do anything

I ordered 2 shirt about 3 weeks ago, site showed that processing can take up to 1-2 days. It has been 20 businessdays and I still have no confirmation or anything, customer support is of no use and the entire thing is organised very clumsy, never again this way.

Bought some joggers from Youngla..they were too big so returned them using their own return service. Items were tracked and delivered on 1/9. Since then no refund and they claim they cannot find the return despite emailing a photo of the tracking receipt and delivery receipt....DO NOT BUY FROM THIS COMPANY as they clearly operate fraudulently. Will be escalating to Trading Standards.

Received the cloths fairly quickly, incredible quality, my favorite is a pair of sweatpants that are perfectly soft would recommend and will buy again from here

Terrible service + missing items.
I had placed an order over a week ago for two t-shirts. One of them arrived but the other was no where to be seen. After no update and messaging customer service I was told the item was no longer in stock after I had ordered so I would not be receiving it. After speaking to some other people this appears to be common practice.
Very unprofessional and would not recommend

i purchased a gift card and i received only the email of confirmation but not the gift card itself, I'm trying to contact the client assitance but nobody answer

I have made three orders via the EU site from the UK.
Ordering was easy and delivery was fast via FedEx.
I posted a review on one of the items at the company's request stating that I was pleased with the quality of the item however some of the lettering came off during washing. They quickly came back to me with apologies offering a full refund or credit. I used the credit to buy another item. Excellent customer service.
My only criticism is that many items I wish to purchase are out of stock wish I guess shows the level their success.
I would also add that all items have arrived professionally packaged with no corners cut.

I have ordered from the EU website as of 9th of January 2025 and will post another review to update when the items arrive.

UPDATE - I ordered 3 T shirts from the EU website and they arrived today. 4 days later. Not only was it a fast delivery the quality of the items is very nice aswell. Overall I'm very happy with my order.(I'm from Scotland so delivery might be different depending on where in the EU you are)

Took them about a month to deliver my packages. When I got my packages there was only two of three things, the last thing was just gone. The clothes were nice tho but slow delivery time and missing items.

Don't buy from here unless you're 100% sure the product is gonna fit you, I tried returning a shirt that was to big, I wanted to exchange the shirt for a different item, it took over a month for the package to arrive to me, and when it did, they had repackaged the shirt i returned and sent it back to me. This is the absolute worst return/exchange experience I've ever had.

ITS NOW BEEN 3 WEEKS since I ordered from EU shop.

They gave my order to a random platform (the worst one in France).

The platform lost my pacel (the delivered took it daily on his truck for 5 days without giving it to me, he works 20 min away from me).

And when I spoke about the issue to youngla they asked me to be patient and that they would come back to me within 48 hours to solve my problem.

Today, no answer, no order, I paid and never got my items.

The website just take the money and doesn't care about the customer.