Fame Rugs Reviews 63

My rug is perfect and it was delivered SO quickly! Great experience for a first time buyer of Fame rug.

Great rug for the price.

I have similar rugs that are wool. Being used to that quality, I was skeptical that a washable version would look as nice. I was wrong! It looks great and I love that it can be so easily cleaned.

Horrible experience! It was unclear where the rug was being shipped from, the rug received is subpar quality but returning it was not worth it because returning to where it shipped from (Turkey) costs as much as the rug itself (and that seems to be the revenue model of this business). On top of it all, after wasting $50 on a rug i dislike and cant return, I got a bill from UD Customs and Borders for $17 tariff fee that I have to pay for this stupid rug on top of everything else. Wish i had never come across famerugs.com

The rugs were what I expected (except the back does not have a gripping texture, so it does slip around on the floor).
The problem came for me when I decided to return the rugs and simply get a different color way. After hunting for awhile to figure out How to Return, I had to email the company to ask.
I was told if I wanted to return the rugs I would need to SHIP THE RUGS, VIA FED EX, TO THE COUNTRY OF TURKEY, at my own expense! Just for curiosity sake I looked up that cost...the rate was $700 US dollars to "return" 2 rugs, which cost me about $200! I went back and forth via email with them, letting them know this was no way to do business, and they eventually offered me a 25% refund and I could keep the rugs. Now...that might seem like a great deal for me; however, I wanted a different color and now I am faced with trying to sell the rugs to recoup the remainder of my cost.
I can't speak to the quality of the product, but the LACK OF GOOD CUSTOMER SERVICE is enough for me to never buy from FAME again, and to caution others before they do.

The color of the rug was not burgundy but a coral pink. I looked into returning it to you but FedEx quoted me a price of $800!!! So I am stuck with a rug I cannot use.

Bummer! Didn't love the rug and didn't get a follow-up on a return.

When I requested a return they gave me an address in the country of Turkey with no return label provided. The cost of shipping to Turkey is probably greater than what I spent on the rug!

I emailed about a complication with my order and never heard back. My navy rug is a runner sized rug that is packed in a 5x7 box.

The ruge are absolutely beautiful. The colors are as in the pictures which is something that I really appreciate. They feel very good and look stunning. I recommend 100%.

Rug was not neutral colored, bright orange was main color. It took an entire month to get the rug, and the return process was so expensive that it cost more than the rug itself. So they gave me a tiny refund and I’m now stuck with a hundreds of dollars rug that I don’t like.
The reason for 3 stars is the rug itself is nice quality.

Ordered and paid for a rug almost a month ago and they still can't tell me when I'll receive it after repeated requests. Will report back how refund process goes. I would strongly avoid this company.

You know what they say... If it looks too good to be true, it probably is! The rug I got was cheap-looking and oddly shiny. There was no email confirmation, receipt, or packing slip and when I emailed them about a return there was no response. If you order from them I hope the rug you get is better than the one I got, because you won't be able to return it.

Just as advertised! Great communication from the seller.

Love this company! The rug choices, quality, and customer service is excellent. I have two rugs from them! Thank you so much!!

They have a beautiful selection of rugs! I found a unique one that I loved. There's also a lot of options for various room sizes. I would definitely recommend finding your new rug with them!

Took a star off for long delivery time and rug bit thinner than expected but very pleased overall. Quality seems good and very happy to find a long rug ( not standard size)

I recently purchased a rug from these people .
The one they advertised was vibrant pink the one they sent me was dull and dark nothing like the rug advertised .
Dealing with these people was very difficult they are not helpful .
Fortunately I bought through Etsy who were extremely helpful with excellent customer service and they got me a full refund .
I would not recommend anybody purchasing from them .

In summary: The dishonesty from "Mary" at Fame Rugs has been astounding. This is not a professional company.

I placed an order for a rug from Fame Rugs on October 25th 2022. Two weeks later, having no confirmation or status update, I emailed for several days, asking for an order update, finally gave up, bought elsewhere, and asked Fame to cancel and refund my order. The following day I received an email completely ignoring my cancellation request, saying it'd be shipped soon. I responded repeatedly asking to cancel the order, and was again ignored until another week later they emailed saying the rug was about to arrive.

Fame refused to comply with their return policy and pay for return shipping, and instead suggested that I sell the rug and they would refund the difference up to 20% of the price. Super weird and unprofessional, but with little other recourse I did sell the rug, and have spent 15 months trying to get the $68 difference refunded. The excuses are getting absurd: "Credit card isn't working", "Venmo stuck in pending", "Will process when I get to the office", "Have asked my manager to process".

Do not give them your money.