Flightoworld Reviews 237

TrustScore 3.5 out of 5

3.7

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently commend the staff for their helpfulness, knowledge, and patience. Many reviewers specifically mentioned individual staff members by name, praising their professionalism and dedication to resolving issues. Consumers also appreciated the ease and clarity of the service provided by the staff. However, some people have expressed concerns regarding pricing transparency, particularly regarding hidden fees for luggage. Several reviewers reported that they were informed about additional baggage costs only after completing their initial booking. The booking process itself seems to be a point of contention, with opinions varying significantly among reviewers. Despite this, the customer service is generally well-regarded, with consumers appreciating the agents' responsiveness and willingness to assist.

Based on these reviews

Rated 5 out of 5 stars

I miss read the booking when paying 1k for flights minus baggage. Jenifer at FlightoWorld.uk was super helpful. She had the most patience with myself and really supported in finding the best solution... See more

Rated 5 out of 5 stars

The overall experience with Flight to world was excellent. The ticketing process was simple, clear and easy to understand and competitively priced. The post booking experience with the customer... See more

Rated 1 out of 5 stars

Made a booking, then receive phone call saying flight price is a super saver price so no hold luggage but can upgrade to get luggage. Only going away for a couple of days so hand luggage is fine. They... See more

Rated 1 out of 5 stars

I recently booked a flight through Flight World, and the payment was taken from my bank immediately. However, they called me 24 hours later to say that baggage wasn’t included with my ticket and aske... See more

Rated 5 out of 5 stars

I used this website first time and I’m very satisfied with the customer service. Booking was easy and after sales service is impressive too. My flight is tomorrow morning and this morning ZOYA KHU... See more

Rated 5 out of 5 stars

It's really easy and friendly help I was contact garry he is really gentleman he got patient and he sort out good trust company I will always deal with them they always give you options with no pressu... See more

Rated 3 out of 5 stars

Initially, not given any checked in baggage allowance which was not obvious on the booking or email receipt. Rep (unknown) rang to ensure I was aware of this (I wasn’t!) so had to change flight to 2 s... See more

Rated 5 out of 5 stars

Thank you Eve for all your help in arranging my flights to Australia. You clearly explained the amendments to complete the booking. As I have never taken a flight from Manchester before, being a pe... See more

Rated 5 out of 5 stars

I flew a many time but first time someone from the third person connect with me and gave me all the details with confirmation and make me hassle free her name is 'radhika Sharma'. I appreciate that... See more

Rated 5 out of 5 stars

ZOYA KHUNEJA called me and confirmed our travel to dubai via Barain. She was very professional, clear and well spoken and very helpful with the telephone check-in service and seat selection. Pleasant... See more

Rated 5 out of 5 stars

After I made the initial booking online. David John a customer service agent saw there was a issue with the baggage allowance on the booking so phoned me and sorted the issue out quickly. David was h... See more

Rated 5 out of 5 stars

With thanks to Bella Watson who has been a great help in arranging all my flight details. From the very beginning all the way through to 24 hours before my flight. Bella has been very polite and pat... See more

Rated 5 out of 5 stars

I booked my flights back in November and was told to call just before my flight in January to arrange seating allocation and check in. Bella Watson was super helpful and so easy to assist in my seatin... See more

Rated 5 out of 5 stars

It was a great experienced to book in flight to world air India…Staff are well knowledgeable and they knew everything what we Asking for,and above all they have unlimited patience.I would like to ment... See more

Rated 5 out of 5 stars

They are just scammers ,giving false prices online and when you pay online they send email ,in which they will tell you that ,you will be emailed within 2 hours ,about your e ticket and then they st... See more

Rated 5 out of 5 stars

A lady called Emma helped me..and let me tell you..I've been travelling over 40 years and NEVER before have I had a customer service representative like EMMA! She Definitely helped me out of a situati... See more

Rated 1 out of 5 stars

Avoid at all costs you will deal with an Indian 🇮🇳 call centre ! I have informed Police and CAA about this outfit the company are scammers , they lure you in with cheap flights that don’t exist then... See more

Rated 1 out of 5 stars

Booked a retirement ticket with British Airways through Flight World. Received a call from their agent to pay extra for Luggage a it didn't included Luggage (which was not me robbed earlier). We a... See more

Rated 1 out of 5 stars

The whole thing is a total scam from start to finish. Promised e-ticket in 48 hours. At 72 rang up trying to get more money out of us which we refused. Just informed us that they are unable to issue t... See more

Rated 4 out of 5 stars

I was not able to get the ticket that I wanted for some reason there was an issue however Jennifer was on the case and was trying her best to help me. She was very quick to respond and very attentive.... See more

Rated 3 out of 5 stars

Jennie Smith from customer service was very helpful and polite but would i use this company again? I’m not so sure. They lure you in with the promise of cheap flights but then contact you a couple of... See more

Rated 1 out of 5 stars

SCAM 100 percent They lure you in with prices that are way cheaper than any competitor. These prices are without any baggage allowance or meals. They will prompt you to pay with debit car... See more

Rated 5 out of 5 stars

Jennifer gave me a really good experience using flight world. She helped me to book flights - would definitely use again when booking a holiday. thankyou

Rated 5 out of 5 stars

The person that spoke to us nikhil was very good in terms of communicating and helping us through our issues of accidentally choosing a ticket without any checked in baggage . But I would strongly rec... See more

Rated 5 out of 5 stars

Jennifer was very helpful getting us what we needed, was very patient with us when making decisions. She explained everything clearly and answered all our questions.

Rated 5 out of 5 stars

Mr Ganesh Helped me Mr Ram with a problem I had with my luggage allowance. Ganesh sent a good couple of hours to helping me with problem. He was very professional and considerate and listened to w... See more

Rated 2 out of 5 stars

I had a very bad experience booking my flight tickets through Flightoworld. I booked my tickets for an amount of £1,747.16 and then they call me that they were not able to confirm my tickets until I a... See more

Rated 5 out of 5 stars

Their customer service is really good and they listen to their customer’s queries and take measures to actually help them. Jennifer really helped me out a lot with my flight booking

Rated 1 out of 5 stars

Searched for cheap flights from Manchester to Melbourne for march. It was cheap saw that on the booking it was showing a suitcase image so thought it included suitcase so booked and paid full amount... See more

Rated 1 out of 5 stars

Yes spent much time to book flights on Qatar air. (where 30kg hold baggage is included) only to be told I had booked without checked bags and it would be some £300+to add hold bags! Sadly I continued... See more

Rated 5 out of 5 stars

Excellent customer service received from Jenny today from Quater Airways Jenny is very efficient kind considerate & very helpful Many thanks for contacting me today Kindest Regadds Dena

Rated 1 out of 5 stars

This appears to be a bait and switch operation. Bait with a sweet fare but then say 'it was a promotional fare' or 'you are waitlisted' and try and sell another airline (in my case BA to Turkish), cl... See more

Rated 1 out of 5 stars

Scam alert….. Everything from the first place was a scam. They put the cheap price on website not showing beforehand that it is a promotional fare and after you book it, they keep calling you to up... See more

Rated 5 out of 5 stars

had a great experience overall. The service was professional, and David jhon is very friendly, and efficient from start to finish. Everything was explained clearly, and the quality exceeded my expecta... See more

Rated 1 out of 5 stars

I paid for a reservation with this so called company - was asked to pay another £1,035 to include luggage and amenities, which was rubbish. It should have been clearly stated that this was only a... See more

Rated 5 out of 5 stars

Eve was very helpful and quick for sorting my flight details. She is very knowledgeable about her job and very patient. She reassured that this site or agency is legit since I am skeptical at first. T... See more

Rated 1 out of 5 stars

False advertising. Booked including checked in luggage, took my payment then 24 hours later said it doesn’t include and would have to pay extra. apparently trying to help me by offering another airlin... See more

Rated 1 out of 5 stars

Total Indian scam. Please avoid this company at all cost to avoid any hassle. When you book ticket , they will make excuses, oh you bought ticket without baggage or price for this ticket have in... See more

Rated 1 out of 5 stars

This flight company is total scam don’t even try to book it when I book it my the bag is was included and they rang me and said sorry bag is not including so you have to pay extra they rang and say... See more

Rated 5 out of 5 stars

The customer service lady, Jennie Smith was so helpful in covering every aspect of our journey. I cannot thank her enough for making our journey so well organised, leaving us stress free. We will d... See more

Rated 1 out of 5 stars

I had a terrible experience with Flightoworld. They advertise fake fares to lure customers in. Once they take your money, they don’t issue any tickets and completely ignore refund requests. I had to... See more

Rated 1 out of 5 stars

I attempted to book a flight through Flightoworld.uk. The transaction remains pending with my bank, and I have not received a confirmed e-ticket. I contacted the company to request a cancella... See more

Rated 5 out of 5 stars

Great service , the staff David John was very helpful, very helpful and I am very happy with the service , David helped me solve the problem out no problem at all. Thank you David John . Highly reco... See more

Rated 5 out of 5 stars

Thank you cheap fly shop for helping me... Thank you cheap fly shop for helping me book my tickets in very short time and at very competitive price. Thank you Ganesh for offering all the possibl... See more

Rated 5 out of 5 stars

ASHTOM is extremely helpful. He provided me with all the available options (various times and prices). Additionally, he was eager to share any details regarding the different airlines.

Rated 1 out of 5 stars

Purchased 2 tickets filled everything that was asked was told that the names were wrong and I could change the ticket if I paid a thousand pounds each or go and alternative flights for £500 I ment... See more

Rated 5 out of 5 stars

I found the agent, Abraham very attentive to my needs. He answered all my questions fully and set my mind at ease. He responded to both my verbal and written queries promptly. He was helpful and frie... See more



Contact info

3.7

Average

TrustScore 3.5 out of 5

237 reviews

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Rated 5 out of 5 stars

Meisha was great

Krishna was great , friendly and polite. She assured me that all reservations and seat will be sorted by her and I don’t have to do anything. Fly with no stress .

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME THEIR FARES DO…

DO NOT WASTE YOUR TIME THEIR FARES DO NOT EXIST
made a booking using Mastercard 3D verification. They called telling me emerites was seat only although booking confirmation said economy I told them just issue ticket i paid for which they agreed to do. Low and behold today had email saying credit card payment wasnt 3D verification so couldn’t take payment
What a joke only reason they didnt take it (payment had been pending for 5 days ) was they couldn’t fulfil the fare paid for

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy tickets from Flight World

Do not buy tickets from Flight World. I had a very bad experience and found their customer service extremely unprofessional. I felt pressured and threatened during the process, which was very uncomfortable and unacceptable. Instead of helping, they made the situation worse. This was a stressful and disappointing experience, and I would not recommend Flight World to anyone.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

I recently booked a flight through…

I recently booked a flight through Flight World, and the payment was taken from my bank immediately. However, they called me 24 hours later to say that baggage wasn’t included with my ticket and asked me to pay extra, even though no such information was shown when I made the booking. As a result, I had to cancel my ticket. I strongly advise avoiding this company for any holiday bookings — really disgraceful and totally unacceptable service.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Jamie & dinah china adventure

Big thank you to roston and hes team for helping me book my holiday for my birthday. If anyone reads the bad reviews about flight o world dont believe it because ive chatted to them are they are changing some things how they book with feed back ive given then roston & david john are very good at there job and professional im due to fly out in march and i will give you more guarantees when im back on how good everything was. Trust me i checked this company out and there 1000% not a scam any minor thing i wanted information on was delt with and roston and david john took on board things customers want changing and thats something there looking into to correct so big thank you to roston and team look forward to future booking

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, easy and hassle free experience

The overall experience with Flight to world was excellent. The ticketing process was simple, clear and easy to understand and competitively priced.

The post booking experience with the customer support was one of the easiest I've experienced in all my years of flying. Shout out to David John who spent 40 mins on call understanding my situation and providing me alternatives. He was friendly, approachable and handled the issue well. His knowledge on the subject was commendable.

I would be looking forward to using their service again in the future. 5/5 would recommend

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

This flight company is total scam don’t…

This flight company is total scam don’t even try to book it when I book it my the bag is was included and they rang me and said sorry bag is not including so you have to pay extra they rang and say you have to upgrade your ticket which is too expensive . I told send my e tickets whatever I book with the offer, but they’re refusing and they keep offering to the like a high price ticket it’s been like more than 48 hours but still not received a ticket honestly don’t even try to book it. They are scam. It was like past two days. It was so headache to talking with them. Scam ! Scam !

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM 100 percent

SCAM 100 percent
They lure you in with prices that are way cheaper than any competitor. These prices are without any baggage allowance or meals. They will prompt you to pay with debit card. Once they have your funds they email to say you have been placed in a cue.
When you ask about luggage and meals they will tell you that your ticket is non refundable and will charge you double your initial amount.
If they have issued the tickets and you paid via debit card you will not receive a refund and your bank will not issue a chargeback.

When you speak with them their operators will use vividly western names but once prompted they revealed that they are Indians calling from an Indian call centre.

Scam
You have been warned

For verification I have saved the chat and emails between myself and flightoworld along with WhatsApp messages

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

False advertising

Made a booking, then receive phone call saying flight price is a super saver price so no hold luggage but can upgrade to get luggage. Only going away for a couple of days so hand luggage is fine. They keep phoning everyday saying waiting on cancellations as there's no seats available at our price. Still advertising my flights online but telling me none available unless I upgrade to economy, Emerites don't do super saver only economy and it includes hold luggage. Got money back today, I will not be using this company again and advise others not to

January 30, 2026
Unprompted review

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