While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I love shopping on Folksy.com because I can always find something unique and handmade by talented makers right here in the UK. I do wish they would advertise on TV, though, so that my favourite maker... See more

Rated 1 out of 5 stars

had a shop on here, never sold anything but was accused by the company of selling items that I did not make despite me explaining that all my stuff is made to order and the majority of artwork was cr... See more

Company replied

Rated 5 out of 5 stars

I have bought a few things from Folksy and they have all been lovely. I like handmade I think you get a much items, it has been my experience that the sellers go a bit further with packaging.

Rated 5 out of 5 stars

I've had my own website, but that requires a lot of time that could be spent more enjoyably making rather than promoting. I've also had an Etsy shop which used to be for handmade only but now allows... See more

We perform checks on reviews

Company details

  1. Art Handcraft
  2. Craft Store
  3. Gift Shop
  4. Knit Shop
  5. Scrapbooking Store
  6. Store

About Folksy

Written by the company

Folksy is the home of British craft. On our pages you will find thousands of pieces created by artists, designers and makers across the UK.

Imagine Folksy as an online craft fair where you can discover unique, one-of-a-kind gifts, all made by hand, as well as pieces to decorate your home, original art for your walls and craft supplies.

And if you're looking for a place to sell your creations, you've come to the right place. We have been spearheading the handmade movement in the UK for over a decade and have a wonderful community ready to be your cheerleaders!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

447 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love shopping on Folksy.com because I…

I love shopping on Folksy.com because I can always find something unique and handmade by talented makers right here in the UK. I do wish they would advertise on TV, though, so that my favourite makers could get more customers.

January 30, 2026
Advertisement
Rated 5 out of 5 stars

Beautiful Gifts from Folksy

I have bought a few things from Folksy and they have all been lovely. I like handmade I think you get a much items, it has been my experience that the sellers go a bit further with packaging.

January 30, 2026
Rated 1 out of 5 stars

had a shop on here

had a shop on here, never sold anything but was accused by the company of selling items that I did not make despite me explaining that all my stuff is made to order and the majority of artwork was created by me. Threatened to suspend my listings if I did not 'prove' it.
Waste of time as they expect you to advertise your items yourself and little hance of having a good customer base

February 4, 2026
Unprompted review
Folksy logo

Reply from Folksy

Hi Jacky,

Thank you for sharing your feedback. We’re sorry you felt frustrated during your time on Folksy. Our community is built around supporting makers who create original items, and our policies are in place to ensure all sellers and buyers can trust that the work for sale on our site is genuinely created by the seller.

In your case, we identified a couple of items that appeared to use designs widely available elsewhere, which our policy states is not allowed. We reached out to explain our rules and offered you the chance to provide evidence that your work met our standards, or to remove the items in question. We also clarified that there wasn’t an issue with the items of your own design.

We understand this process felt challenging, but it’s essential for maintaining the integrity of our marketplace.

We appreciate all makers and hope you continue creating, wherever you choose to sell.

The Folksy Team

Advertisement
Rated 5 out of 5 stars

A wonderful place for handmade creators

I recently started my shop on Folksy and I’m really impressed with how friendly and easy the platform is to use. Adding listings, creating collections and organising my shop was simple, even as a new seller.
I love that Folksy focuses on true handmade work — it feels like a supportive community for creators, not just another marketplace.
My shop views are growing every day and the whole experience has been very positive. A great place for small makers to share their work.

October 30, 2025
Rated 5 out of 5 stars

What's not to love?

Delighted at how quick and easy it is to use the interface for listing my map art sailboats. My Folksy storefront appears as I intend it to look, and it's easy to rearrange items in a different order.

When sending messages to Folksy it was a pleasant surprise to have replies from a UK-based team who respond promptly, rather than a 'shopbot' fronting an inaccessible team on another continent - it works brilliantly so please don't change this, Folksy team!

And the commission taken on sales is much lower than on the biggest marketplaces - another reason to be part of a small British marketplace.

October 28, 2025
Rated 3 out of 5 stars

A mixed bag

Easy to set up the shop.
Helpful advice when I encountered a problem.
Have sold some items that I didn't initiate any marketing for.
Not many people I speak to seem to have heard of Folksy.
Needs personal effort to do your own matketing, which is what I would like the site to do.
Not much traffic on the site.
Not clear whether stats are generated on one individual looking at all items or many individuals clicking separately.
Has been useful to raise money for charity but I would struggle to make a living here.

October 27, 2025
Advertisement
Rated 5 out of 5 stars

Folksy UK review

As a seller the Folksy UK site is easy to use. I have recently had my first sale the feedback from the customer was great. The only downside for me is that Folksy has suggested that I need to promote my items on social media. I am not a user of Instagram, Pinterest or social media platforms to do this I would need to be shown what to do, as that’s the way I learn. There is nothing in place for this. The question is will I make enough sales to cover my costs and fees?

September 24, 2025
Rated 5 out of 5 stars

Great UK based platform

I love to support UK businesses, and what greater way than selling on a UK platform. It's always good to get support from a person when you have an issue, and Folksy provide a friendly community.

September 11, 2025
Advertisement
Rated 5 out of 5 stars

New shop

I have only just started with Folksy and they have been really easy to talk to when I needed them. I had a few glitches that they talked me through and I had my first sale!!

July 31, 2025
Advertisement
Rated 5 out of 5 stars

I buy a lot of gifts from Folksy

I buy a lot of gifts from Folksy, as well as cards and treats for myself. I have never been disappointed. Excellent choice of beautifully made, unique items at surprisingly affordable prices.

July 5, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look