Fruugo Ireland (IE) - fruugo.ie Reviews 12,773

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the good quality of the products they receive. Consumers mention that their orders arrived within the specified time frame and were well-packaged. People highlight that the company provides updates on the progress of their parcels from the date of purchase. However, some reviewers report issues with the product, such as receiving counterfeit or incorrect items. Others express concerns about delivery times, especially when ordering during peak seasons. Some customers have also reported problems with returns and refunds for faulty products.

Based on these reviews

Rated 4 out of 5 stars

I was impressed with how my situation was handled - with graciousness and without question. If I may make one observation: some of the card slits are inadequate i.e. cards don’t fit into two of them... See more

Rated 4 out of 5 stars

Any items I have ordered have arrived in the timeline specified and quality as per the ads. Was a bit anxious at first but experience has been good so far. Only issue is when searching for items there... See more

Rated 4 out of 5 stars

Product was as I expected when ordered. It arrived promptly and I am happy with same. Quality is good and I feel I got good value for money. However I was not happy with the delivery company UPS.... See more

Rated 4 out of 5 stars

4 starts because i didn't know that my shopping was coming from a country in a different continent, but anyways I ordered a ring and it arrives safely. Delivery time to Ireland takes for at least 3/4... See more

Rated 5 out of 5 stars

I initially had concerns about my order and the lack of a clear cancellation option shortly after purchase. However, after leaving feedback, the seller reached out, requested the order number, and h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Fruugo. Ordered 3 items from different sellers before Christmas and all came on time and packaged really well. Just received my fourth item and arrived a week early! Fantastic servic... See more

Rated 5 out of 5 stars

This was a very nice shopping experience in my opinion, good quality product for a great price. The checkout process was smooth and enjoyable and being updated about everything involving your package... See more

Rated 5 out of 5 stars

This was my first time ordering anything online. I needed a car heater part for an old car. I needn't worry as I found I was kept informed of where my package was at all stages. Their initial delive... See more

Rated 5 out of 5 stars

I can get no updates on my order which was placed on the 29th of November I then got an email saying it was due to be delivered yesterday Mysterious Potion craft set mix for my granddaughter. No sign... See more

Rated 1 out of 5 stars

We ordered the Encyclopedia Prehistorica Dinosaurs by Matthew Reinhart. There was no mention that it would be a fake replica sent from China. We tried contacting Fruggo.ie regarding this and got no re... See more

Company replied

Rated 5 out of 5 stars

Ordered makeup for my daughter ,it came when it said it would arrive and great communication throughout the purchase and delivery .you wait a little bit as it's comming along way where I purchased but... See more

Rated 1 out of 5 stars

I bought an external hard drive from Frungo on 31st December 2025, on the 2nd January 2026 I got an email stating that the order has been shipped. Today 23rd January 2026 I contacted GLS and they tol... See more

Company replied

Rated 5 out of 5 stars

Was looking to replace USB-C on grand-daughters old HP Slate 7. Fruugo matched at a price under €10 so bought it. Delivery was meant to be in mid-July, part arrived on the 3rd. Now fitted and tablet c... See more

Rated 5 out of 5 stars

Yea great fast responses.. my product was as described but had no instructions but Fruugo sorted that for me within 12 hours and emailed me comprehensive details .. super helpful and quick

Rated 5 out of 5 stars

Very happy to rate fruugo, I received a great product at a very competitive price and the delivery was reasonably quick considering the distance.I have no doubt,I will be using fruugo again in the fut... See more

Rated 5 out of 5 stars

Hallo Fruugo as stated previously very happy with the bag that I ordered. However ordered Under The Roses tarot cards in June and have not received them yet. According to tracking they were in tran... See more

Rated 1 out of 5 stars

Very deceptive product descriptions and pictures. I paid €55.94 for what I thought was a pack of lego motor parts, as per the picture. I actually only got 1 part, which they have listed elsewhere on t... See more

Company replied

Rated 5 out of 5 stars

It is always easy to shop with Fruugo Ireland. Especially because I get the exact product I need and like very much. Never had any issues. Plus, the delivery is with An Post so I do not stress in cas... See more

Rated 5 out of 5 stars

Fantastic from start to finish. I was kept updated on my parcels progress from the date of purchase. My sandals are beautiful and top quality - exactly like the photo!! I’m delighted and will definite... See more

Rated 1 out of 5 stars

Terrible, ordered item on Fruugo.ie on 21st November, not delivered until 16th December!! Website is very misleading! Delivery was promised between: 04 December - Thu 11 December 2025. Will never... See more

Rated 1 out of 5 stars

Slow to arrive, over 3 wks,Items was not satisfactory, hoodie had spelling wrong on back which would be embarrassing to wear ,threads hanging out all over the material and fitting was much smaller th... See more

Company replied

Rated 1 out of 5 stars

Do not trust or buy off them they sell you fake or wrong spec products. Often a much cheaper version that appears the same. No way to get refund and they automatically mark enquiry as solved by sendin... See more

Company replied

Rated 1 out of 5 stars

Useless service, ordered 3 days ago,nothing from seller, not even despatched, having to come from China, id say stay away, if they can't despatch relatively quickly -a waste. Fruugo needs to order fro... See more

Company replied

Rated 1 out of 5 stars

Total scam, be careful with this website. I ordered what I thought was an energy drink advent calendar. The picture shows 24 cans of monster. What arrived was tiny plastic 2d pictures of redbull. Th... See more

Company replied

Rated 1 out of 5 stars

I placed an order over a month ago and heard nothing. Now, I have received a notice with no explanation that the order is cancelled. There also appears to be no way to contact customer service — the "... See more

Company replied

Rated 1 out of 5 stars

Worse experience of a company ever. Daughter ordered 2 dresses nearly a year ago (€80)Quality was dreadful and unwearable. Did a return to China using their return details atour expense. A few months... See more

Company replied

Rated 1 out of 5 stars

Irish company shipping products from China. Never called out during the process. Ordered a christmas present 2 weeks before Christmas and instead of using Amazon I decided to go local. I wont ma... See more

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Rated 1 out of 5 stars

Ordered some headphones , email said delivered. Parcel hasn’t been delivered they sent conformation photo of delivery with red door ? Only problem is mine is black? Back and forth with emails, then e... See more

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Rated 1 out of 5 stars

I would not order from these ever again.. ordered Halloween costume the starting of this month.. said it would be here 20th, once it came to payment going through, it changed and said the 4th November... See more

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Rated 1 out of 5 stars

I ordered a portafilter for my Casabrews espresso machine, the name clearly labelled it was for my machine, it came here and didn't fit. I've emailed twice for help and to complain about false adverti... See more

Company replied

Rated 1 out of 5 stars

Absolute nightmare - I still have no products and they are refusing to refund me. Every enquiry I have raised has been "resolved" even when it's not. They told me the customs issue was resolved back... See more

Company replied

Rated 1 out of 5 stars

Technically, my purchase was from mypetmegastore.com, which claimed to be based in the UK and is, seemingly, an alias of Fruugo. It's been over a month, and my order tracking number still indicates... See more

Company replied

Rated 1 out of 5 stars

Completely dishonest. A cheap remote control lamp was sent to me, nothing at all like the baby touch lamp advertised. The brand was also not as advertised. In fact the lamp no brand/logo, no manufactu... See more

Company replied

Rated 1 out of 5 stars

Pathetic customer service. Its almost a month now, i purchased a professional graphics drawing tablet, yet I have not received it. Given delivery date passed a week ago. No follow up on my inquiries.... See more

Company replied

Rated 1 out of 5 stars

Order number: 214166355 Order placed: Jan 4, 2026 Total: €148.00 It never arrived, they sent me an invoice without a tracking number, Fruugoo did not want to refund my money, SCAM WEBSITE PEO... See more

Company replied

Rated 2 out of 5 stars

I ordered what I thought was a "run chicken door" for 40 euro. The item appears to be made of a cheap quality and is a knock off for the original run chicken door. I can't imagine this item lasting... See more

Company replied

Rated 1 out of 5 stars

I have purchased a set of perfumes to gift to my friends 9 year old daughter. The item arrived from China, the external packaging was very poor and as a result the product packaging arrived damaged, t... See more

Company replied

Rated 1 out of 5 stars

Pathetic service.. received my order after 3-4 weeks delayed and in broken state, when I asked the supplier to give refund, they started negotiating on refund percentages rather full refund. Finally a... See more

Company replied

Rated 1 out of 5 stars

Ordered a halloween costume on Oct 17 and it arrived on 3 Nov. Ended up returning as I have no use for it now obviously and shipping cost €16.50 (cheapest option) as I had to send back to China. I had... See more

Company replied

Rated 1 out of 5 stars

Such a deplorable system. Very difficult to return a faulty product. Fruggo company provide the bare minimum to help, it's a struggle to contact the original supplier (in China) to return. The website... See more

Company replied

Rated 1 out of 5 stars

I bought earbuds Bose comfort ultra from fuugo becouse of lowerst price. I did recieve earburs in 3 weeks. From China. Earbuds r fake. I do have original earbuds my self. I bought from froogo... See more

Company replied

Rated 1 out of 5 stars

You did not make it clear how long I had to wait for delivery, yes there is a big postage and one assumes therefore it will be quick, it was almost a month. This was for a part for a machine,so needed... See more

Company replied

Rated 1 out of 5 stars

I received an Android TV box in replacement of a media player my late Father order by mistake and I was very grateful for this kind gesture but the box was pure junk not working. I contacted fruugo.ie... See more

Company replied

Rated 1 out of 5 stars

Shit show of a website an customer service Received wrong order wrong size. Unable to get a response from customer service. Days before Christmas. Requested a charge back from my bank Neve... See more

Company replied

Rated 1 out of 5 stars

I received an electrical product. Thought they had put a three pronged plug suitable for use in Ireland but to my dismay it was two pronged. They didn't include a suitable adaptor. Considering I did... See more

Company replied

Rated 1 out of 5 stars

Order Number: 187686134001014350 I placed my order on 8th September 2025, and today is 8th October 2025—yet I still haven’t received my item. This delay is completely unacceptable. What makes i... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo - The Global Marketplace

Written by the company

Fruugo in other countries
Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.ie

4.0

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
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Rated 1 out of 5 stars

I’m over 2 months waiting on a refund

I’m over 2 months waiting on a refund . Complete scam artists , avoid .

November 26, 2025
Unprompted review
Fruugo Ireland (IE) - fruugo.ie logo

Reply from Fruugo Ireland (IE) - fruugo.ie

Hello,

Thankyou for your review,

I am sorry to hear this.

We have contacted you via TrustPilot requesting more information regarding your order,

We look forward to your response.

Kind Regards,

Rated 1 out of 5 stars

Scam 100% Don't order

Scam 100% Don't order

January 30, 2026
Unprompted review
Fruugo Ireland (IE) - fruugo.ie logo

Reply from Fruugo Ireland (IE) - fruugo.ie

Hello,

Thankyou for your review,

I am sorry to hear this.

We have contacted you via TrustPilot requesting more information regarding your order,

We look forward to your response.

Kind Regards,

Rated 4 out of 5 stars

Product was as I expected when ordered

Product was as I expected when ordered. It arrived promptly and I am happy with same. Quality is good and I feel I got good value for money.

However I was not happy with the delivery company UPS. They left the item at the gate of my property so it was out in the rain from 7.30 am until 8.15 am when I found it.
Several other companies have delivered items to me recently and they were all left safely and sheltered in my porch.
I was lucky there was no permanent water damage.

February 10, 2026
Rated 5 out of 5 stars

This was my first time ordering…

This was my first time ordering anything online. I needed a car heater part for an old car. I needn't worry as I found I was kept informed of where my package was at all stages. Their initial delivery date & time were spot on. I am extremely thankful to Frugo. I wish them well

February 10, 2026
Rated 1 out of 5 stars

I ordered an item a month ago

I ordered an item a month ago, I’m wondering if it will arrive? It was expensive. I’m very disappointed.

January 19, 2026
Unprompted review
Fruugo Ireland (IE) - fruugo.ie logo

Reply from Fruugo Ireland (IE) - fruugo.ie

Hello,

Thankyou for your review.

I am sorry to hear you haven't yet received your order!

A member of our Customer Care Team will be in touch to investigate this further.

Kind regards

Rated 5 out of 5 stars

Responsive customer service

I initially had concerns about my order and the lack of a clear cancellation option shortly after purchase. However, after leaving feedback, the seller reached out, requested the order number, and handled the situation professionally.

They reviewed the case and issued a full refund. While the process didn’t start smoothly, I appreciate that they followed up and resolved the issue properly in the end.

February 7, 2026
Unprompted review
Fruugo Ireland (IE) - fruugo.ie logo

Reply from Fruugo Ireland (IE) - fruugo.ie

Hello,

Thank you for your review and we are sorry to hear this.

A member of our customer care team has contacted you regarding your order.

Kind Regards,

Rated 1 out of 5 stars

Order number: 214166355 NEVER ARRIVED, Fruugo does not pay refunds

Order number:
214166355
Order placed:
Jan 4, 2026
Total:
€148.00
It never arrived, they sent me an invoice without a tracking number, Fruugoo did not want to refund my money, SCAM WEBSITE PEOPLE DO NOT BUY FROM THAT WEBSITE. The Fruugoo website does not refund your money. :( :(

February 8, 2026
Unprompted review
Fruugo Ireland (IE) - fruugo.ie logo

Reply from Fruugo Ireland (IE) - fruugo.ie

Hello,

Thank you for your review and we are sorry to hear this.

I can see that you are currently in contact with a member of our Customer Care team regarding this and we are working to assist you.

Kind regards,

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