Gametime Reviews 4,845

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the prices offered by the business, which are considered reasonable and sometimes even cheaper than other platforms. People highlight that the final price is displayed upfront, including taxes and fees. Consumers also appreciate the user-friendly interface, which allows them to easily browse events, filter prices and ticket ranges, and view seat maps. The precision and realism of the seat map are also praised. Furthermore, the staff is considered helpful and quick in addressing issues. However, some reviewers report issues with their orders not being fulfilled or receiving less desirable tickets. Some people mention that the customer service can be ambiguous, with long response times or unhelpful representatives. Some consumers find the platform confusing.

Based on these reviews

Rated 4 out of 5 stars

Only one bad experience. Received tickets on game day. Less than 24 hours before the game. Extremely stressful. I don’t remember which game it was for. I tried contacting Gametime but didn’t get anywh... See more

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Rated 5 out of 5 stars

I use Gametime to get good tickets to events where the better seats are sold out. I’ve found they can have reasonable prices for these tickets, where the venue itself shows no availability. We’ve also... See more

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Rated 5 out of 5 stars

I always make my purchases through GAMETIME. Very quick and no hassle. No gimmicks, the prices are listed WITH taxes so you know exactly what you are paying. Checkout is super fast. You get your ticke... See more

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Rated 5 out of 5 stars

The prices were actually CHEAPER than Ticketmaster! We got amazing seats and I LOVE that it showed you the “view” before you bought them. I also appreciated how quickly I received the tickets. As soon... See more

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Rated 1 out of 5 stars

We bought tickets for the FL vs Alabama game last Sunday and Gametime accepted payment and wasn’t able to fulfill the order. They ended up giving us upper level seats for the same price. When I checke... See more

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Rated 3 out of 5 stars

The platform is awfully confusing. My tickets did not get sent by the seller until about 4 or 5 days before the concert and after multiple contact attempt from GameTime to the seller. It makes n... See more

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Rated 2 out of 5 stars

I love how easy the app is to use and the interactive seating chart is amazing, but the app promises cheaper prices as you get closer to Gametime. The prices to me seem the same as on Ticketmaster and... See more

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Rated 3 out of 5 stars

Bought tickets with Gametime. Buying the tickets was par for the course with any other. Afterwards it was just like here you go figure out everything else yourself. We got your money. You would think... See more

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Rated 2 out of 5 stars

Too complex. Wanted to buy 2 blackhawks tickets. Got redirected to Ticketmaster who in turn, stated I needed the blackhawks app on my phone (didn't need). Got the person selling the tickets to se... See more

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Rated 5 out of 5 stars

Tickets were about 30% cheaper and fees were also considerably less per ticket than 2 of the other major ticketing websites I visited first. The tickets were then transferred quickly and loaded into m... See more

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Rated 5 out of 5 stars

Great experience using Gametime Ticket for the Detroit Pistons game on 12/15. The app was easy to use, prices were competitive, and the seat view feature made it simple to know exactly what we were g... See more

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Rated 5 out of 5 stars

Its seriously the best app to purchase tickets for events, I wish I was paid to say this but I'm not (though wouldnt mind it, wink wink). I love the easiness of looking up which event I want to attend... See more

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Rated 5 out of 5 stars

I bought tickets supposedly $36 all-in which magically ended up charged as $40 (did the vendor notice my interest and increase it in the minute I took to check other options and I didn't notice the ch... See more

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Rated 5 out of 5 stars

I entertain customers regularly & have seasons to all games in Detroit & Toronto. However, demand can be difficult to please all. Sametime has come through in the clutch, tickets can be expensive but... See more

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Rated 5 out of 5 stars

The initial seat map is much more precise than other ticket re-sellers I have used, and the “preview” screen is much more realistic. Used Gametime to find high-value seats for a college football gam... See more

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Rated 5 out of 5 stars

The seats were great, last minute purchase the day of the game and we got to see Kevin Durant put on a show. Wow State Farm arena is one of my favorites ever since I’ve gotten the game time app I’ve b... See more

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Rated 5 out of 5 stars

using the gametime app was super easy and convenient. tickets prices are lower than what you’d pay on ticket master or any other website you’d use to book a game. i was a little hesitant at first sinc... See more

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Rated 5 out of 5 stars

Omg, this app is amazing and I’m usually not the type to leave comments, but after trying to search the best birthday gift, while not trying to spending over 1k for basketball tickets. This app was de... See more

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Rated 2 out of 5 stars

Terrible. Bought a ticket to Women's Tennis tournament in Montreal, Centre Court, for August 1st (day matches). Got a ticket for Rogers Court via Ticketmaster instead. While the people I chatted wit... See more

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Rated 1 out of 5 stars

I purchased tickets yesterday for a Broadway show today. A little while later I was told those particular seats were not available and I was asked if I wanted substitute seats. I did. I thought I was... See more

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Rated 1 out of 5 stars

My ticket never arrived, it made me miss a majority of the first quarter which I am NOT okay with. I was given replacement ones but the process took too long, I even called 2 hours in advance. Then I... See more

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Rated 3 out of 5 stars

Yiu guys have good prices better than most ticket sellers, however your team that sends out emails to transfer tickets SUCK BAD!!!!!! I NEVER received a parking pass email link to get my passes, after... See more

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Rated 1 out of 5 stars

Purchased tickets but price was waaaaay overinflated. This is a basic scalper run website that cost me at least twice what I could have bought tickets from Ticketmaster for. My bad for not checking... See more

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Rated 2 out of 5 stars

The fees are super high and no rewards program... I try to use Gametime as little as possible. I probably go to 3-4 sporting events a month and prefer other sites. The user interface is great but us... See more

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Rated 1 out of 5 stars

Can’t fulfill orders then offer less desirable tickets at same price. Last two times I tried them, went through the “now you have them, now you don’t “ drill. First time, ended up in really shitty... See more

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Rated 3 out of 5 stars

I purchased 4 tickets 1/29/26 for the Nuggets basketball game in Denver, CO. The purchase was smooth and I received all tickets fine. I transferred two of my four tickets to two different people and t... See more

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Rated 1 out of 5 stars

Horrible experience. They have low price guarantee policy but they don’t clearly specify the strict 2-hour window. When I reached out almost immediately when still within the window, but the chat disc... See more

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Rated 1 out of 5 stars

Failed to inform me that these tickets would be Apple Wallet transfer ONLY. Paid for the tickets and simply could not get into the event, no way whatsoever. More information would be nice before buyin... See more

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Rated 1 out of 5 stars

Bought 3 tickets, only got 2. Seller they trusted failed and didn’t transfer the amount of tickets. Waited for extra ticket I paid for, outside the event while missing the event. Completely unac... See more

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Rated 1 out of 5 stars

Prices are cheaper on other websites. They added a fee to purchase from Ticketmaster reseller. Tickets were cheaper directly on Ticketmaster which I seen right after buying and took a screenshot of th... See more

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Rated 1 out of 5 stars

Horrible. Purchased tickets 3 days prior to a Padres/Rays game. 2 hours before the game tickets still not transferred. Literally 90 minutes on the contact us chat feature and multiple screenshots prov... See more

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Rated 1 out of 5 stars

Purchased tickets to the Boston Bruins for a January game two months ago as a gift to a family member. Was just informed the tickets were no longer available and no replacement tickets can be issued... See more

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Rated 2 out of 5 stars

I was disappointed. I got the feeling I was getting “baited” by the website. Every time I selected tickets to purchase I was told they were available and when I checked out “mysteriously” they were... See more

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Rated 5 out of 5 stars

We use Gametime for all our events. Baseball, football, Dallas Symphony Orchestra, we feel we get a great deal (we are cheap…) every time. Our first experience was for Yankee Tickets about 6 hrs befor... See more

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Rated 5 out of 5 stars

This is my first time using Gametime app and having trouble with getting my ticket. The automatic respond directed me to live customer support. Her name is Tracey. She is very helpful, patience, and k... See more

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Rated 1 out of 5 stars

After purchasing two tickets for $180 the tickets were made invalid. Although your customer service rep “Vicky” seemed to be working hard for several hours to resolve the issue Im still not in poss... See more

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Rated 1 out of 5 stars

Bought a ticket for $400, was then denied access at venue. Spoke to customer service, was promised a refund, and then not given said refund. Then after a month I was given a “$150” credit reimbursemen... See more

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Rated 4 out of 5 stars

Great site but it’s a challenge to acquire your tickets . Especially going through ticket master! What if a customer doesn’t have ticket master? Game time should streamline the process through its app... See more

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Rated 5 out of 5 stars

Simplicity of finding the event I was looking for as well as the ticket value feature. That made it very easy to decide what tickets I wanted. Finally the payment process and ticket acquisition was se... See more

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Rated 5 out of 5 stars

I purchased tickets for the Creighton basketball game this weekend. Was told sorry tickets aren’t available. Called customer service, they said no tickets were purchased. Then I purchased new ticke... See more

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Rated 4 out of 5 stars

It was "semi easy" to complete the purchase, except for the "short window" to complete the transaction. I was looking at a pair of tickets, but apparently someone else was too, and I wasn't able to c... See more

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Rated 5 out of 5 stars

I use this app all the time. Pretty much always cheaper than the mainstream apps, often by a significant margin. I’ve gone to more games this year because of this app because I often save enough money... See more

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Rated 4 out of 5 stars

Customer service answers right away and very respectful and courteous to get Gring with their site. I had to make a phone call reestablish info. They had canceled my tickets so I had to go back in and... See more

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Rated 1 out of 5 stars

I got scammed on two Ducks hockey tickets tonight (02/27/25). I bought them through Gametime in the morning, tickets never arrived throughout the day. Two hours before the game, I'm on the pho... See more

Company replied


Company details

  1. #12 of 23 best companies in Event Ticket Seller

Written by the company

Last-minute tickets to sport, concert and theater events with Gametime; the seats you want, at the price you want, right now

Inspire Confidence Through Proven Reliability

Written by the company

At Gametime, we believe trust is earned — every ticket, every time. Our mission is to deliver reliability you can feel through transparent processes, on-time delivery, and proactive support. We combine proven technology with genuine care to make every live experience seamless, dependable, and worthy of fans’ confidence.

Gametime Guarantee

Lowest Price Guarantee

Gametime Guarantee

We’re dedicated to delivering a world-class ticketing experience backed by the Gametime Guarantee.

What’s included

  • Lowest Price Guarantee – If you find a lower price elsewhere within 2 hours of purchase, we’ll credit you 110% of the difference (up to $200).
  • Event Cancellation Protection – If your event is canceled and not rescheduled, you’ll receive a full refund to your original payment method.
  • Job Loss Assurance – If you lose your job, contact us with valid state or federal unemployment documentation at least 72 hours before the event for a refund of your original purchase value.
  • On-Time Ticket Delivery – Your tickets will arrive in time and be valid for entry, or we’ll make it right.

Full details and exclusions: https://gametime.co/gametime-guarantee

Last updated: June 6, 2025.


Contact info

New User Discount!!

Use Code SAVE20 at Checkout

4.2

Great

TrustScore 4 out of 5

5K reviews

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Rated 4 out of 5 stars

Easy to purchase and get the tickets…

Easy to purchase and get the tickets all in 1 transaction.

February 10, 2026
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Reply from Gametime

Thanks for the 4 stars! We’re glad the purchase and ticket delivery were smooth.

If there’s anything we could improve to make your next experience a 5-star one, we’d love to hear your thoughts.

Rated 5 out of 5 stars

Huge improvement from a few years ago…

Huge improvement from a few years ago when I first tried Gametime. I’ve had a few smooth transactions now so my confidence is stronger now. I wish I could see the seat numbers before purchasing though.

February 10, 2026
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Reply from Gametime

Thanks so much for the 5 stars and for giving Gametime another try. We’re glad your recent experiences have been smooth and that your confidence in us has grown.

We hear you on wanting to see seat numbers before purchasing. In many cases, sellers provide section and row details, and exact seat numbers may be assigned at delivery to allow for more flexibility and competitive pricing. Your feedback has been shared internally as we continue looking for ways to improve transparency where possible.

We look forward to hearing about your next experience with us.

Rated 5 out of 5 stars

Never have had issues when using the…

Never have had issues when using the app and tickets always on tome!.

February 10, 2026
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Reply from Gametime

That’s great to hear. We’re glad the app has been reliable for you and that your tickets always arrive on time.

Thank you for the 5 stars, and we look forward to hearing about your next experience with us.

Rated 5 out of 5 stars

Super easy experience!

February 9, 2026
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Reply from Gametime

Love hearing that! We’re glad the experience was super easy from start to finish.

Thank you for the 5 stars, and we look forward to hearing about your next experience with us.

Rated 5 out of 5 stars

Love Gametime!

Super easy to use, good prices, would use again!

October 30, 2025
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Reply from Gametime

We're happy our product is easy to use and has good prices. Thank you for the 5 stars; we appreciate your intention to use us again!

Rated 4 out of 5 stars

Discrepancy of event time

The time scheduled on the website was an afternoon game but in an all actuality, the game was at night. Was a bit confusing. Had I not researched the time for the game I would have made a trip out to the event at the wrong time.

February 9, 2026
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Reply from Gametime

We appreciate you bringing the scheduling discrepancy to our attention. We're sorry for the confusion regarding the game time listed online. We'll review our website to ensure the correct times are displayed. Thanks for the feedback!

Rated 5 out of 5 stars

Don't hesitate...great site

Great price for last minute ticket buy with just a few clicks.

February 9, 2026
Gametime logo

Reply from Gametime

We're happy to hear that you found our ticket prices great and that buying last-minute tickets was easy! Thank you for your feedback.

Rated 5 out of 5 stars

It pays to buy at the last minute.

In the 2 block walk from the parking garage to the arena, I selected exceptional seats at a steep discount and bought them. Without losing a stride, they were on my phone and presented at the gate minutes before game start. With Gametime, it pays to wait until the last minute!

February 9, 2026
Gametime logo

Reply from Gametime

We're happy to hear that you were able to snag exceptional seats at a great price right before the game! It's great to know our platform provided such a seamless and convenient experience. Thanks for sharing your positive feedback!

Rated 5 out of 5 stars

Easy process

February 9, 2026
Gametime logo

Reply from Gametime

Simple and smooth is what we aim for. We’re glad the process was easy for you.

Thank you for the 5 stars, and we look forward to hearing about your next experience with us.

Rated 5 out of 5 stars

Great pricing and easy transfers.

Great pricing and easy transfers.

February 9, 2026
Gametime logo

Reply from Gametime

That’s great to hear. We’re glad the pricing worked well for you and that the ticket transfer was smooth.

Thank you for the 5 stars, and we hope to hear about your next experience with us.

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