Geox Reviews 1,222

My Geox shoes arrived OK but I decided to return and was horrified to read their complicated, guaranteed-to-fail processes. They're obviously not into refunds - or good customer relations. Even to re... See more

Please bring back your amazing geox respira black patent leather and suede with Velcro strap, (1.76 heel) back as a staple for woman. I’m attaching a photo of this fabulously comfortable shoe

Shoes are fine but I did not realise they were being posted all the way from Italy and they took 10 days to arrive. There is no real way of sending them back for an exchange or refund. They need to ei... See more

I bought two pairs of Geox shoes, the soles have disintegrated. This is because they are made of plastic/synthetic materials rather than the natural long lasting rubber. The use of these synthetic mat... See more

We bought shoes for our daughter, she wore them three times the front of sole has worn away. Contacted customer service and their manner and response was completely rude and unprofessional. I've never... See more

Poor quality shoes and even worse customer service. I recently purchased (September 2025) multiple pairs of suede and leather slingbacks. One of the pairs which have only worn twice has started to pee... See more

Extremely poor quality of items and customer service after purchasing numerous pairs of shoes from Geox.com. I had sent multiple pictures showing that the leather was peeling off in various places on... See more

Hello, I've had the worst customer care experience in my life with Geox Jordan. I ordered a shoes online, and it's not like the picture. They made me go to the store 4 times and till today I di... See more

I recently purchased a pair of Geox shoes (Ticket #91200813). Unfortunately, we were away on holiday when the delivery arrived, so I only saw the shoes after the return window had closed. They are... See more

Been trying to return sandals for 5 days. They didn’t email returns label & when I contacted customer care, it takes the a whole day to respond. The instructions are so complicated I decided to return... See more

DONT BUY ONLINE DIFFICUTLY RETURNING ITEMS. ordered 2 jackets arrive 7 days later with no return labels. i have to print 7 pages to do a return and I don't have a printer. when I called geox.com... See more

Geox sell a product they know is defective, they have admitted this to me in emails. They refuse to disclose why they are okay advertising it when they know it leaks and is not functional as a shoe.... See more

Delivery is too expensive plus takes too long . I ordered shoes and 29th of July and they will be coming on 6th of July only When you order Geox from John Lewis they arrive next day wothout deliver... See more

I purchased the Geox Super Mario shoes for my son (size 11) and after just four months, the sole has completely separated from the shoe and there’s extensive wear throughout — despite the fact that th... See more

I spoke with customer service regarding pain on top of foot ticket number 91190891. For myself to receive a refund, I have to provide my bank account and routing numbers. I have requested a check to b... See more

Appalling returns process. My sandals were received at their warehouse 11 days ago but I only found this out because I chased them, they have not actually been processed yet and I will not receive a... See more

I bought a pair of brand new Geox shoes from a shop in London - after wearing the shoes for just 1 day, the soles disintegrated! I reached out to Geox only to be told that the shoes were an older mode... See more

I bought a pair of leather ankle boots (the Giselda) and have never owned a worse quality pair of shoes. I wore them for family photos, for no more than 1.5 hours spent mostly standing and barely mov... See more

Geox in Oxford street today had a surprisingly poor customer service. Not just I had to wait over 20 mins to try a pair of shoes for my son, but their behaviour was rude and dimissive. Not the quality... See more

I made an online purchase and the website said it would take two days for the product to be delivered. A week later, I hadn't received the product and I contacted them. The first response said... See more

Please do not order online- the returns process is labyrinthine and impenetrable. I’m still trying to return a parcel, despite having contacted customer services twice. The instructions say I need to... See more

Excellent quality products, beautiful stunning coat that I ordered from Geox a few days ago,and also a fabulous pair of trainers (ladies), delivery was very fast,very happy with them, I, absolutely wi... See more

Terrible experience. Their phone number to reach customer service doesn't work in the UK. They use UPS to ship but you get redirected to the UPS - USA website, so you cannot actually do anything... See more

GEOX Nebula™ + Grip ABX Man are the most uncomfortable pricy shoes I've ever worn in my life! Walking in them is so unnatural and painful that I can't wait to take them off. The pain in my heels and t... See more

I have ordered 3 pairs of Geox'shoes online on the 21st of January 2026 and it stated 3 to 5 working days, I am still waiting for the delivery, when I called the customer service, every day they are t... See more

I recently reached out to Geox regarding an issue with one of their products and was extremely disappointed with the way I was treated. The responses I received from their customer service team w... See more

Incredibly bad customer service. I bought shoes for my son, and after two months, the rubber on the toes was destroyed. We exchanged a lot of messages and photos, and I even asked for help from a... See more

Worst customer service ever!!! I ordered shoes from Geox Podgorica (WILL NEVER DO THIS MISTAKE AGAIN) - it has been 8 days and they have not even delivered it. Customer service is the most path... See more

Exceptionally uncomfortable shoes. Poor design and no cushion for feet. Bad for posture. Look nice but that’s about all - unwearable due to not being practical

I’m extremely disappointed with my recent experience with Geox. I ordered a pair of sandals, which were sent to a pickup point. Due to an emergency, I was unable to pick up the package in time,... See more

We went to the Oxford Street branch. Possibly the worst service to encounter. Practically threw the boxes at us, no communication while trying on the shoes. We had to get the shoes out of the boxes a... See more

Omg I regret the moment I ever stepped foot in there. I got a pair of black leather derbies for the price of 130 euros and I just threw my money away. First time I worn them to go out for brunch and r... See more

It would be helpful if the customer could be confident that the person serving them actually understood what the customer was saying. Customer service once you have left the shop is non-existent.

I purchased two pairs of GEOX shoes from their branch in Taj Mall, Amman, and my experience has been nothing short of frustrating due to repeated quality issues and disappointing customer servic... See more

I looked at some GEOX merchandise at their store on Oxford st London and decided to order some boots and a jacket on return home to another area of the uk . The items were delivered fairly qui... See more

Poor quality shoes and ineffective customer care. Having purchased 5+ pairs of Geox over the years I will be buying no more as they are not what they used to be.

I love geox shoes, I always buy them when I am in Italy and for the first time I decided to buy from the website. BIG MISTAKE. Nowhere in the purchasing process you are made aware of the fact that... See more

I bough shoes online , I used them twice and they got dirty, but the first time I cleaned them by hand they looked horrible and the colors mixed. I don't recommend them if you don't want to waste your... See more

DREADFUL CUSTOMER SERVISE WITH INCORRECT PRICING ON ITEMS at London High street Kensington branch. Very frustrating plus waisted time. Definitely staff need some extra training and improvement in cu... See more

I bought a winter boot for my son in December he wear them only 3 months the boot got teared front and back I took it where I bought it they told me they can’t do anything very disappointed paid 120$... See more

Used to buy their products and liked them. Ordered sandals with a strap like velcro. It's a nightmare! The size of the sandals does not correspond, the straps of the sandals have been reduced in lengt... See more

I bought my daughter school shoes. Five days on, the order hasn’t even been dispatched. A girl from the customer services somewhere in Barcelona told me I had to wait. Are we in the USSR, Geox?