getnuzzle.com Reviews 1,586

Full night of sleep in COLD desert climate - Nuzzles' perfect surround and support of (between?) neck, shoulders and head - astonishing relaxation on waking warm - Oh my! After 84 years of rest-les... See more

We had an issue receiving the pillow cases that we ordered with our pillows and when I reached out, I was greeted with a quick, professional and friendly response from Jeremy. He was a pleasure to... See more

Having a customer support agent like Jeremy totally impressed me about the company itself. He stepped in and helped me resolve my issue. My husband and I were thoroughly satisfied with his approach a... See more

Submitted order, 8 days later there are no updates. Called customer service and they said that they do not ship to Alaska. They charge for the entire order and I paid extra for FedEx. FedEx has a h... See more

Let me say I love the pillows. First ones for a bodybuilding stomach sleeper with big broad shoulders. I couldn't sleep through the night without waking and having to rotate the pillow or even u... See more

I love the pillows and the pillow cases. However, shipment receipt was a nightmare (FedEx fault). I paid for FedEx extra. You shipped my products out promptly and I was to receive them 3-4 days before... See more

I have degenerative disc disease in my spine; cervical, thoracic and lumbar. I also have rheumatoid arthritis and a muscle disease. I have tried more pillows than I can count, but every morning I wo... See more

Jeremy was the associate who took on the task of assisting me with my order. He responded in a timely manner. He was professional, empathetic and knowledgeable. Jeremy stayed in constant contact th... See more

The pillow meets all stated expectations from contouring for posture to temperature regulation. Two nights and no morning neck pain. I am getting more hours of fitful sleep as well. Directions for use... See more

I ordered my Nuzzle from Amazon. Speedy delivery, no issues, ordered 1 received 1. Tried pillow last night. Very comfortable, slept great, no neck pain. I noticed many complain about order issues. The... See more

Although the pillow wasn't quite perfect for me, the customer service and caring employees made it a wonderful experience! They will work with you until you're happy! That is so refreshing since you r... See more

I ordered pillows from Nuzzle, and had also ordered a pillow from another vendor. The ‘other’ pillow came first, but I wrongly thought it was from Nuzzle and was incomplete. I notified Nuzzle, they im... See more

I had been using a foam type cervical pillow recommended by my chiropractor. While using it for 3 mos. I always had to change back to my other pillow during the night as it was too firm. After reading... See more

Loved how pillows were vacuum packed- makes it easy to transport to our 2nd house! Pillows are great quality, don’t mash down and are crazy comfortable for a side sleeper that always used to wake up w... See more

I had questions about this product as I couldn't find the actual cost per pillow. Luckily, I was connected online with Jeremy who was kind, answered all pillow questions, & responded quickly. With wh... See more

Order was easy as were the instructions provided. The pillows are well constructed and love how firm they are. I was suffering from neck and shoulder pain as I could not get comfortable with my (ve... See more

Very good customer service from Lorraine. I made an error when I ordered my pillow and called next morning to cancel and replace. Lorraine was very accommodating with my request and corrected the or... See more

I have spent a lot of money over the years on pillows. I have Chronic Migraines, Fibromyalgia, Degenerative Joint Disease and hEDS. Comfort and support are very important. This pillow provides more of... See more

I am editing my post as this company came through above and beyond. It took some time, but I had my issue resolved. Thanks nuzzle! I purchased these pillows, they are straight from China and absolut... See more

From the first night I've slept very soundly and have no neck pain at ALL in the morning. I have tried well over 100 different pillows and this, by far, is the best one I've ever had. My husband, wh... See more

When I originally tried the Nuzzle pillow I was not comfortable and had neck pain. I contacted Customer Service and the response from Mark was so pleasant and understanding. He offered to help me wi... See more

Lou answered the call quickly (especially thrilled as a call I made to a company earlier had me on hold for 40 minutes!!) She explained the options availble for returning the pillow(s) and followed w... See more

I’ve interacted mostly with Joe for customer support and he is a world class customer delight manager. Since my first inquiry, and the many that followed, Joe has been friendly, interested, helpfu... See more

Charlene was excellent in responding to my initial complaints - as it turned out, they were minor (no red tag - all blue tags - instructions did not match) compared to how my wife and I felt after try... See more

The customer service is fantastic. My order was mis-delivered by the shipper to an address where I hadn’t lived in years. Nuzzle immediately sent a replacement shipment to my correct address (shown on... See more

First I ordered two pillows for my husband and myself and they are awesome. I have slept the best I have slept in years. I then tried to order two more for my parents and something happened that t... See more

Incredible customer experience. I placed an order for 2 Nuzzle’s, however, very shortly thereafter I faced a financial crisis. I reached out and Mark was kind and understanding and was able to sto... See more

Ordered 2 pillows. Was not happy with my sleeping experience (2 pillows one flat and one puffy) in one pillowcase! Returned both pillows at my own expense because the company does not offer a return l... See more

Absolutely love my pillow—it seriously has improved my sleep 90%. My pain level has decreased 60%~~~~have suffered with neck pain for50 years. Spinal injections for 20 years, cervical fusion C2–C7, n... See more

I made a mistake in ordering 4 pillows which I only needed one........ I panic all night. I called next morning and spoke with Lorraine who was very helpful to correct the order for me and offered a... See more

I had been searching for a decent, comfortable pillow for years, as my neck and shoulders are often stiff. I happened upon a Facebook ad and went down the rabbit hole. I can attest that everything the... See more

I was super excited to order this pillow, 4 to be exact, and highly disappointed when I received them and slept on them. My husband agreed as well. They basically feel like pillows I've bought from Ta... See more

I was skeptical about buying nuzzles, thinking it would be just another disappointment like "My Pillow". No matter what pillow I tried.. I was always getting neck pain..neck muscles tightening... See more

Have been having lot of trouble dealing with neck and shoulder pain for many years and have tried many pillows and mattresses with not much success. The ad for Nuzzel pillows sounded like it might h... See more

Mark was the customer rep who helped me solve the "missing pillow cases" mystery and was so nice about it all. Each email was courteous, very pleasant, and he kept in touch with me until he knew my ca... See more

I am extremely happy with this pillow as a side sleeper. I was using pillow from chiropractor office. I have gone down many rabbit wholes believing the hype from pillow manufacturers. I had boating ac... See more

The company is fine. The pillow does not provide any relief from my neck pain. I've tried every possible adjustment since the pillow is easily adjusted, but still no relief. Unfortunately, I woke... See more

Well made and surprisingly comfortable adjustable pillow that keeps your neck allinged. Took a while to arrive but worth the wait. Amazing how it shipped so flat and fluffed up in the dryer. Slee... See more

There was a problem with shipping and the pillows apparently not ever leaving the first facility. After sending an email to customer support a reply was received very quickly with an apology and an of... See more

I caused a problem with my order because I pressed the wrong button and ordered three more pillows than I wanted. I called your customer support and talked to Faye, and explained the error I made when... See more

My ordering was very simple to do online. I'm recovering From open heart surgery and was very uncomfortable lying down and kept getting neck aches. The pillow does what it says it will do. Supports t... See more