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3.1

Average

TrustScore 3 out of 5

3 reviews

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Rated 3 out of 5 stars

Dopo due settimane di uitilizzo il kit…

Dopo due settimane di uitilizzo il kit funziona bene e fornisce l'assistenza alla pedalata che serve. Ho avito un problema con l'assistenza: sul kit è presente una piccola serratura (con chiavetta) che ne impedisce la rimozione quando chiusa. Mi sono accorto, dopo una pedalata, che la serratura non c'era più, si era staccata ed era andata persa. Ho scritto all'assistenza per farmene spedire una nuova e mi hanno risposto che mi avrebbero fatto un preventivo, in quanto componente NON coperto da assicurazione. Non hanno voluto accettare che la serratura era forse difettosa o montata male e che si fosse staccat ada sola durante un normale utilizzo. Dopo vari tentativi di spiegare ho smesso e sono qui a scrivere di stare attenti al servizio clienti che, purtroppo, rovina l'esperienza positiva che, fino ad ora, ho avuto con il prodotto

November 6, 2025
Unprompted review
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Rated 1 out of 5 stars

Estafadores

Hemos pedido 2 kits para convertir nuestras bicicletas en electrónicas. Des destruidos nuestras bicicletas para poner el kit. Nunca han funcionado entonces hemos hecho el devolución correctamente. Nos a
devolvió solo un parte después que hemos insistido. Nos han quitado €277 por se dicen que faltan pieces. No falta nada y cuando pregunto de enviarme fotos de las pieces nunca lo han hecho. Está empresa son estafadores.
No es la culpa de Decathlon, no es la culpa de Spiny. Quien tiene responsabilidad?
Mucho quidado con esta empresa.

December 5, 2024
Unprompted review

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