Good Things Reviews 466

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, the helpfulness and responsiveness of the staff, and the overall service provided. Consumers appreciate the team's ability to understand their needs and deliver high-quality merchandise. People highlight the ease of the ordering process, the speed of delivery, and the professional communication throughout. Consumers also value the wide range of options available and the ability to receive samples before committing to a purchase. Reviewers mention that the company is accommodating and handles requests efficiently, even with short notice. Customers express satisfaction with the final products, noting that the branding looks great and the items are well-received.

Based on these reviews

Rated 5 out of 5 stars

The Team at Good Things were extremely helpful from start to end. They recommended the best products for our needs included supplying quotes for items to compare and decide on. The communication from... See more

Company replied

Rated 5 out of 5 stars

We worked with Good Things on a brand campaign earlier this year and couldn’t be happier with the experience. The quality of the merchandise and their outstanding customer service truly stood out. A b... See more

Rated 5 out of 5 stars

Working with James at Good Things was an absolute pleasure! He swiftly handled both the artwork and production phases for our wooden key rings. The end results were fantastic, and the entire process w... See more

Rated 5 out of 5 stars

I work for a global company, and am based in NYC. I was filling in for my Australia/Asia counterpart while she was on a leave, and your team made ordering things from across the world for my Australia... See more

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Rated 5 out of 5 stars

Matt warne was fantastic, from the first call Matt was able to take my ideas and make them into a reality. Matt was easy to contact and updated me frequently on the progress so there was no stres... See more

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Rated 5 out of 5 stars

Mark and the team at Good Things always go above and beyond to deliver the best merch in the business. No request is ever too big (or too crazy), and they consistently make sure we’re getting the most... See more

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Rated 5 out of 5 stars

Service was great! From first enquiry through to delivery, service was friendly and prompt. All of my questions were answered quickly, artwork came through on time as promised and the delivery was m... See more

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Rated 5 out of 5 stars

James and the team were great! Unfortuantely due to some disorganisation within our team, we had to rush to get some products last minute before an event. Good Things fully understood the situati... See more

Rated 5 out of 5 stars

They were lovely and went over and above to make sure I had my merchandise a few days before my event even though it was a short window so I didn't stress. The products were very high quality and I wi... See more

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Rated 5 out of 5 stars

Great range of options available and really appreciated being able to receive a sample of the products prior to committing. The service was professional and timely - no pushy sales tactics. All of the... See more

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Rated 5 out of 5 stars

Communications, ordering and working with Good Things overall was easy and straightforward. They handled everything on their end with ease, very happy!

Company replied

Rated 5 out of 5 stars

This was my first experience ordering with Good Things, we had custom socks made as a Christmas gift for customers. I have nothing but good things to say about the entire experience and quality of the... See more

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Rated 5 out of 5 stars

I was able to order multiple units of cups and they broke the order down into separate deliveries saving me so much hassle. I was amazed at how quickly they arrived. Mark and his team are brilliant!... See more

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Rated 4 out of 5 stars

The mini torches and whistles were very well received by the community. They looked professional. Some of the torches were not operational as the ends would not screw back on properly or the chain... See more

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Rated 5 out of 5 stars

I would like to commend Edison for accommodating our company's last-minute request for event name tags/lanyards. His responses to my queries were quick and was able to provide clear guidance to meet t... See more

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Rated 5 out of 5 stars

Our Dilly Bag order was brilliant from beginning to end. Matthew and his team are very easy to work with and they are always quick to respond. The Bag themselves were just fantastic, really help to pu... See more

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Rated 5 out of 5 stars

We ordered several items of merchandise recently and they were high quality, good value, arrived quickly and the service was excellent. There was a small issue with one of the items but this was recti... See more

Rated 2 out of 5 stars

A rather frustrating process with our designated agent who was generally slow to respond and only answered half the questions from each email which then meant we had to constantly follow up. When one... See more

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Rated 5 out of 5 stars

Excellent service and communication from initial enquiry to receiving our products. We are very happy with the products we chose, and branding looks great! Thanks Nelson, Anne and the team at Good Th... See more

Rated 5 out of 5 stars

This was a re order of a promotional items , the ordering process was smooth , quick , and easy to do. Product arrived quickly , again is perfect . We are very happy and will definitley continue to us... See more

Rated 3 out of 5 stars

Check the details on Size I wasnt aware there were many sizes and I felt someone should have alerted us to this prior to confirming the order. I expected a coffee mug, and got a wine mug instead. All... See more

Rated 4 out of 5 stars

The bottled water looks great and really happy with the finished product was awesome. Only downside the delivery was delayed a bit longer than anticipated.

Company replied

Rated 5 out of 5 stars

As a school, we have used Good Things for 3 years know with over 10 large orders. They are excellent with communication, price and speedy delivery of the items. Highly recommend and grateful to... See more

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Rated 5 out of 5 stars

A big thanks to the team for getting our urgent job printed and delivered at short notice. Not only were the team easy to work and took our insane timeline in their stride - but the quality of the bag... See more

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Rated 1 out of 5 stars

I ordered some Tshirts to be printed for a fundraiser stall at Bluesfest and paid in advance as per you terms. The delivery date was the 16th April. The Tshirts arrived after the festival so our inves... See more

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Rated 4 out of 5 stars

The response from the team was outstanding. Everything was handled quickly and with care. The star rating only dropped because the placement of the artwork was not as we expected according to your te... See more

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Rated 5 out of 5 stars

I have been using Good Things for various merchandise over the last few years. I can’t fault their products or customer service. Highly recommend this team!

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Rated 5 out of 5 stars

Awesome company, fantastic to deal, great communication which is clear and concise, willing to look in to different sizes for me. Products are awesome, the process is simple and everything just works.... See more

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Rated 5 out of 5 stars

I was very happy with the customer service. They were extremely responsive and helpful with all my questions. The products are excellent quality, and the printing worked perfectly.

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Rated 5 out of 5 stars

Service was professional. I was keep abreast of each stage. Quality was excellent. No need to do any follow up.

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Rated 5 out of 5 stars

Organisation and processing for the quick turn-around of multiple items was completed easy and timely, making the whole effort stress and hiccup free. Thanks

Rated 5 out of 5 stars

Communications, ordering and working with Good Things overall was easy and straightforward. They handled everything on their end with ease, very happy!

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Rated 5 out of 5 stars

Purchased 6 different items from Good Things and had all it delivered on time and was of the quality expected. We were very happy with the products and would order from them again.

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Rated 5 out of 5 stars

I will use this business again, they went over and above to deliver my goods within a short timeframe during the Xmas rush! Couldn’t be happier with our merch. Thank you

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Rated 5 out of 5 stars

Outstanding Service. Very easy to order and get in touch with. We ordered giving only a few days' notice and they had the products out to us so quickly. The products are good quality.

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Rated 5 out of 5 stars

Design process was nice and easy + they arrived much quicker than expected. Overall great.

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Rated 5 out of 5 stars

Promotional pens… The staff were amazingly helpful. My order came in a timely manner as was promised. I highly recommend this company for your promotional items 😊

Rated 5 out of 5 stars

Responses were prompt and detailed, made the process really simple! Design was straightforward, and printing looks great. Very easy company to deal with and the products are really good quality.

Company replied

Rated 4 out of 5 stars

I thought the service that was provided was professional, helpful and quick. Also, I thought the variety of products you provide is really solid with a good price range. We will be soon ordering m... See more

Rated 5 out of 5 stars

From start to finish, this team was fantastic. Highly responsive and turned around what was a fairly large order quickly and with no issues

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Rated 5 out of 5 stars

The team were really responsive and helpful throughout the process from merch creation and sign off designs to when the merch would be delivered.

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Rated 5 out of 5 stars

It had been a long time between orders but the team at Good Things had all my details and previous order details at hand and re-ordering was a breeze!

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Rated 5 out of 5 stars

Great customer service. Our order was completed & despatched in a very timely manner, will use Good Things again.

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Rated 5 out of 5 stars

Order came promptly in the short notice I provided the company. Goods were as described, and I would recommend using this service again.

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Rated 5 out of 5 stars

Needed tote bags for an event and we notified them close to the date. Productive was delivered on time and the tracking made it easy. Would recommend.

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Rated 5 out of 5 stars

The communication with the team was exceptional! They were able to get our order to us quickly and we are very happy with our drink bottles.

Company replied

Rated 5 out of 5 stars

The team members at Good Things were a pleasure to deal with from start to finish. I was always kept in the loop & had my questions answered within 24hrs. Our Merch is awesome. Very happy with the... See more


Company details

  1. Promotional Products Supplier
  2. Marketing Agency
  3. Promotional Item Store

About Good Things

Written by the company

Australia's favourite brandable products

At Good Things, we create promotional products that clients and teams want to keep. We're passionate about exceptional customer service, high-quality goods and sustainable product design.

Check out some of our most recent work in our portfolio. Collaborations with big brands like Vegemite, Coopers Brewery and more!

VIEW OUR PORTFOLIO CONTACT US

Good Things are going global!

With offices in Melbourne, Sydney, Gold Coast and Seattle too. Organise an appointment to meet the team and see some awesome promotional products in person.

VISIT OUR US SITE

Contact info

4.8

Excellent

TrustScore 5 out of 5

466 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Outstanding Service

Outstanding Service. Very easy to order and get in touch with. We ordered giving only a few days' notice and they had the products out to us so quickly. The products are good quality.

February 4, 2026
Good Things logo

Reply from Good Things

Thank you so much for the kind words, we really appreciate you taking the time to share this! It’s great to hear that you found the ordering process easy and that getting in touch with us was straightforward. We always aim to keep things simple and stress-free.

We’re especially glad we could turn everything around quickly for you, even with just a few days’ notice. That’s exactly the kind of challenge we love stepping up to. And hearing that you’re happy with the quality of the products makes our day, we put a lot of care into making sure the end result is something we’d be proud to use ourselves.

Thanks again for trusting us with your order. We’d love to work with you again whenever you need us, we’ll be here making more good things.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Simple and straightforward

Communications, ordering and working with Good Things overall was easy and straightforward.
They handled everything on their end with ease, very happy!

February 9, 2026
Unprompted review
Good Things logo

Reply from Good Things

Thanks so much for the lovely words, we really appreciate you taking the time to share that!

We’re so glad to hear that the communication and ordering process felt easy and straightforward for you. That’s exactly how we want it to feel. And hearing that everything was handled smoothly on our end? That’s the goal every single time.

We’re big believers that creating good things isn’t just about the end product, it’s about making the whole experience simple, clear and enjoyable along the way. So it means a lot to know that came through.

We’d love to work together again down the track, we’re always here when you need us.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, quick turnaround of delivery of product. Thank you!

January 27, 2026
Good Things logo

Reply from Good Things

Thanks so much for the kind words! We’re really glad to hear you found us easy to deal with and that the quick turnaround hit the mark 🙌 That’s exactly what we aim for, keeping things smooth, simple, and getting good things into your hands without the hassle.

We really appreciate you taking the time to share this, and we’d love to help out again whenever you need us.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Phenomenal service


Service was professional. I was keep abreast of each stage. Quality was excellent. No need to do any follow up.

January 29, 2026
Good Things logo

Reply from Good Things

Thanks so much for the kind words, “phenomenal” really does make our day!

We’re so glad you felt kept in the loop at every stage and that everything ran smoothly without you needing to chase us up. That’s exactly the experience we aim for. And hearing the quality hit the mark too? Even better.

We’re big believers that good service should feel easy, professional, and just… good. So it means a lot to know that came through.

If there’s ever anything else you need, you know where to find us.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Very Happy - Design, Delivery Time

Design process was nice and easy + they arrived much quicker than expected. Overall great.

January 27, 2026
Good Things logo

Reply from Good Things

Thanks so much for the lovely feedback! We’re really glad to hear the design process felt nice and easy for you, that’s exactly how we think it should be. And getting everything to you quicker than expected? Even better 🙌

We put a lot of care into making the whole experience smooth from start to finish, so it means a lot to know it hit the mark.

Really appreciate you taking the time to share this, and we’d love to work with you again anytime you’ve got something in the pipeline.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Great service as always

Great service as always, kept informed about order and dipatch. Easy re-order feature.

January 29, 2026
Good Things logo

Reply from Good Things

Thanks so much for the kind words! It honestly means a lot to hear “great service as always” that’s exactly what we aim for every time. 😊

We’re really glad the order updates kept you in the loop and that the easy re-order feature made things simple on your end. Smooth and stress-free is how it should be!

We’ll keep doing our thing to make sure every experience is just as seamless. And whenever you’re ready for the next round, we’ve got you.

Cheers from all of us at Good Things 🙌

Rated 4 out of 5 stars

The bottled water looks great and…

The bottled water looks great and really happy with the finished product was awesome. Only downside the delivery was delayed a bit longer than anticipated.

January 19, 2026
Good Things logo

Reply from Good Things

Thanks so much for taking the time to share this, we really appreciate it 😊

We’re stoked to hear you were happy with how the bottled water turned out and that the finished product hit the mark. Always great to know the end result landed well. We’re sorry again about the delivery taking a bit longer than expected — we know timing matters, and we appreciate your patience there.

Rated 5 out of 5 stars

I will use this business again

I will use this business again, they went over and above to deliver my goods within a short timeframe during the Xmas rush! Couldn’t be happier with our merch. Thank you

December 22, 2025
Good Things logo

Reply from Good Things

Thanks so much for the lovely feedback; it really means a lot to us.

We know how hectic the Christmas rush can be, so we’re stoked to hear everything landed on time and that you’re happy with the merch.

Thanks again for trusting us with your order. We’d love to work with you again whenever you need something next, no rush 😉

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Customer service was great

I was very happy with the customer service. They were extremely responsive and helpful with all my questions. The products are excellent quality, and the printing worked perfectly.

December 16, 2025
Good Things logo

Reply from Good Things

Thanks so much for the lovely feedback it really means a lot to us.

We’re stoked to hear you felt well looked after and that our team could help answer all your questions along the way. Knowing the product quality and printing hit the mark for you is exactly what we aim for doing the little things right and making the whole process easy and enjoyable.

We’re big believers in good service and making genuinely good things, so hearing this kind of feedback keeps us motivated. Hopefully we’ll get to help you out again down the track we’ll be right here when you need us.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Fast and Flexible!

I was able to order multiple units of cups and they broke the order down into separate deliveries saving me so much hassle. I was amazed at how quickly they arrived. Mark and his team are brilliant!

November 17, 2025
Good Things logo

Reply from Good Things

Fast and flexible! we love hearing that 😊 Thanks so much for taking the time to share this.

Breaking the order into separate deliveries to make things easier is exactly the kind of thing we’re happy to do, so it’s great to know it saved you some hassle. And yes, Mark and the team will be stoked to hear your kind words, they really do care about making things run smoothly (and quickly!).

Appreciate you trusting us with your cups, and we’d be more than happy to help again whenever you need.

Cheers from all of us at Good Things 🙌

Rated 2 out of 5 stars

Lack of honest communication

Not delivered when said it was going to be! Time sensitive and did not communicate well

December 22, 2025
Good Things logo

Reply from Good Things

Hi there,
Very sorry to hear we didn't meet expectations on this order. I completely agree that communication is key!
I would be happy to look into this further for you to see if we can come to a solution and also so we can learn where we went wrong here.
Please reach out to [email protected] to discuss

Rated 5 out of 5 stars

Excellent and personal service

Excellent quality with personal service. Gave professional advice to improve my Logo. Impressed with communication, quality of product and service!!
Will definitely use again!!
Jenny

December 14, 2025
Good Things logo

Reply from Good Things

Thanks so much for the lovely feedback it really means a lot to us 😊

We’re glad you found the advice on your logo helpful and that the communication and final product hit the mark. Taking the time to get those details right (and keeping things clear along the way) is a big part of how we like to work, so it’s great to hear that came through.

We’re always aiming to make genuinely good things, with service to match, and reviews like this remind us why we do it. Definitely keep us in mind whenever you’re dreaming up the next project, we’d love to help again.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Excelent quality

December 15, 2025
Good Things logo

Reply from Good Things

Thanks so much, really glad the quality stood out 💛
That’s always our focus, and it’s great to hear it came through.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Great service and Products

Great service, very prompt response and action to my order. The merch was of high quality and the branding looked great too!

December 10, 2025
Good Things logo

Reply from Good Things

Thanks so much for taking the time to share this, we really appreciate it 💛
Stoked to hear the service was prompt and everything moved along smoothly, and even better that you were happy with the quality of the merch and how the branding turned out. That’s exactly what we aim for.

We’re big on making the process easy and delivering things we’re genuinely proud of, so it’s great to know it all landed well. Hopefully we’ll get to work on more good things together again sometime.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Amazing products and amazing service

Amazing products and amazing service

November 5, 2025
Good Things logo

Reply from Good Things

Thanks so much for the lovely words, that really means a lot to us 💛
We’re so glad you loved both the products and the service. Putting care into the details and making the whole experience feel easy is what we’re all about, so it’s great to hear that came through.

We’re always here making good things and helping where we can, so feel free to keep us in mind anytime down the track.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Really easy to order

Really easy to order, changed out without an issue too and arrived well on time :)

December 8, 2025
Good Things logo

Reply from Good Things

Thanks so much for the lovely feedback, we really appreciate you taking the time to share it 😊

Great to hear the ordering process felt easy and that swapping things out was no hassle at all. We’re especially glad everything arrived with time to spare, that’s always the goal! We’re big on keeping things smooth, flexible, and genuinely helpful, all while making good things along the way (in every sense).

Hope we get to help you out again down the track, anytime you need us, we’re here.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Great communication

Good product, delivered quickly and with great communication.

December 4, 2025
Good Things logo

Reply from Good Things

Thanks so much for the lovely feedback, it really means a lot to us 😊

We’re glad to hear you were happy with the product and that everything landed quickly, with clear communication along the way. Keeping things simple, smooth, and transparent is a big part of how we like to work (and make good things happen).

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Great Customer Service

Mark was really helpful throughout the whole process and our order arrived really quickly!

December 3, 2025
Good Things logo

Reply from Good Things

Thanks so much for taking the time to share this, we really appreciate it 😊

We’re stoked to hear Mark was helpful throughout the process and that everything arrived so quickly. That kind of smooth, stress-free experience is exactly what we aim for when we’re making good things happen.

Always happy to help whenever you need us, and hopefully we’ll chat again down the track.

Cheers from all of us at Good Things 🙌

Rated 5 out of 5 stars

Fantastic

Matt warne was fantastic, from the first call Matt was able to take my ideas and make them into a reality.

Matt was easy to contact and updated me frequently on the progress so there was no stress worrying.

Our shirts arrived on time. The quality exceeded my expectations on quality and under our planned budget. I look forward to dealing with Matt in the future.

December 1, 2025
Good Things logo

Reply from Good Things

Thanks so much for taking the time to share this, what a lovely review to read. 🙌

Matt will be stoked to hear your ideas came to life just the way you hoped. Sounds like the regular updates and easy communication helped keep things stress-free too, which is exactly what we aim for. And we’re extra happy to hear the shirts landed on time, looked great, and even came in under budget!

We’d love to work with you again whenever the next project pops up, no pressure at all.

Cheers from all of us at Good Things 🙌

Rated 4 out of 5 stars

Very helpful

Very helpful. I’m one of these people who needs lots of help and was guided through every step.

December 2, 2025
Good Things logo

Reply from Good Things

Thank you so much for sharing this, we’re really glad to hear you felt supported the whole way through. 😊

It means a lot that the team could guide you step-by-step and make things feel easy.

If you ever need a hand again, we’re always here and happy to chat.

Cheers from all of us at Good Things 🙌

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