Hbada Reviews 33

So the product is ok, shipped pretty fast and without any problems, the whole process is ok. Also the chair itself E3 pro ergonomic etc etc is pretty good, but in my opinion way overpriced.

My problem with Hbada is that the 3star review i wrote was not published, so i m guessing based on info i saw online that the reviews are fake or at least they don t publish the bad ones. I gave a 3 star and I m 100% sure that the amount of good reviews compared to the bad ones is too big to be true. I mention that i also got an email to validate my review and even after validation nothing. I wrote to customer support, they said they ll check and that was the end of it.

So the products are ok, the shipping was ok, but the marketing strategies are not ok, imo EU should impose fines for this kind of scams.

I have had my hbada chair (HBADA E3 Pro Ergonomic Office Chair) for little over a year now and i am loving it. I tend to sit super restless constantly moving and changing the way i sit and this chair is so easy to adjust. i even for periods of time pop the armrests on and off as it changes what i want or need and it's super quick to do.

yesterday i ran into a small problem tho, the headrest did not wanna lock in anymore. i thought it was broken. i quickly wrote to their email service support and got a answer a few hours later. about something i could try to fix it and it worked so well and even fixed it a little tighter so it take a bit more pressure before moving out off place again.

thank you to the service center for easy and quick fix

Horrible experience.
Bought the P3, which seemed to be a good product. The package arrived with a few days of delay, and that's ok.
When opening the package, there are two problems: construction quality is poor, and most of all, they sent me the wrong set of screws, with a lot of the needed ones just missing.
I contact support, which answered within minutes, saying they would have sent the missing ones.
After one week, there are no updates. I tried replying again, no answer. Then I happened upon Trustpilot and a lot of things became clear. I'm sending the chair back.
Do
Not
Buy

Ordered one of their chairs almost a month ago. HBADA said the chair had been dispatched however, The XDP courior sent an email explaining that was not the case despite HBADA's email.
I waited about a week, and had no tracking number.
I chased HBADA for a tracking number which reports that the chair hasn't even been collected by XDP from HBADA.
After multiple back and forth with their customer support team(s) the case was escalated to their local support team to process a refund which I have yet to have received or heard any updates on and it has been almost a week.

Absolutely horrendous customer service, and they have the audacity to continue throwing ads everywhere on websites and social media as if they can supply you your purchase.
I am actually concerned now that these guys are scammers and that I will not get my money back.
AVOID AVOID AVOID.

One Big Scam!
Have seen the advertisement of this company on youtube and the red flag were everywhere. No company address or any contact details that email. This company does not respond. They made a good looking website with images, but the products and customer service is very very bad.

Worst design and worst customer service

I tried to cancel the order exactly 1 hour after placing it.

It was too hard fir them apparently and a week later the chair was delivered, ai didn’t accept the delivery and now I am waiting for my money.

I want to cancel my order. Since i have already wrote 3 times and haven't received any response or update on my order i guess i have to write here to get your attention. Bad customer service.

What a mess! The chair doesn't work at all, and the poor posture only makes your back hurt more. The chair is poorly designed, causing it to wobble and break in some places after just a few months. They're offering a 10% discount on a €522 chair. This company is a complete scam and completely unfocused on customers. I recommend: don't buy these products!

Terrible experience.
Ordered a P2 from their site after reading many fake reviews… don’t trust them.
It’s really really uncomfortable. It causes pain to legs and back. Tried to return even if I had to pay for shipping costs to Germany (35€… better than loosing 220 for the chair), but It’s impossible to repack in the original box so had to keep it. Hope to sell it at half the price: if not it will be a totally waste of money. Very very very disappointed. Don’t buy it and don’t trust fake payed reviews

I ordered a chair from this store, and the product I received looks nothing like the photos on their website. The backrest is much darker than the rest of the chair and clearly different from what was advertised.

I contacted their customer service by email to report the issue, but I never received any reply. It’s been long enough that it’s clear they simply don’t care about resolving customer problems.

Very disappointing experience — misleading product images and zero communication after the sale. I would not recommend buying from this store.

Chair was good at first then when I leaned back the left support pillar of the chair snapped in half.

They say they have a 3 year warrenty but I have emailed support 3 times and have gotten no reaction.

I wish I’d known this before ordering an HBADA X7 in June 2025. My chair arrived with defects (discoloration and corrosion stains on the backrest metal). Over the next months HBADA offered small partial refunds (3%, 5%, 10%) instead of taking responsibility. They scheduled a home pickup to return the chair—then canceled it the morning of the pickup and told me to self-ship a 20–30 kg box to Germany. I have back issues, no car, and the carton requires plastic straps, so drop-off wasn’t feasible. I’m still asking for a merchant-arranged, prepaid, door-to-door pickup and a full refund.

Do not expect HBADA to honor its own returns policy. Their marketing talks about “hassle-free” returns and covering return shipping for quality issues, but in practice I was pushed either to keep a defective product for a small discount or to pay—in time, effort, and money—for an oversized return myself.

What you should not count on:

A door-to-door pickup booked and paid by HBADA when the item is defective.

A firm time window, waybill in advance, or a pickup receipt.

A prompt refund on carrier scan (or within two business days of warehouse check-in).

Clear, EU-compliant invoicing consistent with the VAT they charge.

The canceled pickup on the very day it was scheduled, the repeated partial-refund offers in place of a proper remedy, and the refusal to arrange collection all point to the same conclusion: HBADA is not a trustworthy company. If you haven't made the mistake of buying from them, run while you still can!

I've bought a HBADA E3 Pro for 500€. It was simultaneously by far the most expensive chair I've ever bought and also the very worst. Way too many moving parts that, well, move whever you don't want them to. The quality of manufacturing is horrible. No functional ergonomics, just optical bs.

The worst thing however, and also the sole reason I am writing this review; is that whenever I asked them for a refund within 14 days of the shipments arrival and they replied once asking for pictures, which I have sent the same day. I have not heard back from them since and it has almost been 2 months.

I am just baffled at the fact that I cannot decide which is worse: The customer service or the product itself.

I ordered an ergonomic chair from HBADA more than two months ago, and since then I have received nothing but empty promises. They kept assuring me that delivery was coming soon, but now I’m being told to wait until mid-October — which means waiting almost four months in total while they are still holding my money.

This is simply unacceptable. A serious company should not take orders for products they cannot deliver, nor keep customers waiting this long without offering a real solution. At the very least, they should provide clear alternatives, proper compensation, or issue refunds promptly.

I urgently needed a chair, and instead I ended up with endless delays and frustration. NEVER AGAIN.

GER : Kurzgesagt NEIN ! Erste Bewertung auf Trustpilot in 30 Jahren Lebenszeit.
Produkt kam mit Mängeln, Lehne kaputt gegangen, nur Schmerzen beim Sitzen. "Support" = MÜLL, beim anschreiben bekommt man den Standart Text mit den 15% Wiedereinlagerungsgebühr. Seit dem kommt keine Antwort mehr. (1 Monat+ )

ENG: DONT BUY from hbada !!! Product = Delivered with scratches, Part broke while using it (leaning), Seat hurts so much iam unable to use the chair (not even with a seat cushion) // Support : Biggest Joke in my Life. If you contact them bc of a refund : You get the basic Text with the 15% Refund Tax. Since then no Answer, nothing, for over 1 Month !
-Read from others they deal with that same Situation for Months.. so money gone i guess, but i will do what it takes to stop this BS.

So dont do the Mistake i did, just did my research about the "best budget chair" forgot to check the overall exp here. Best part is the Chair was a Birthday Present - Nice Birthday experience hbada !

I am so so SO regretful that I have not checked the reviews here before buying.
I have ordered Hbada E3 Pro chair. It was in stock, promised to be delivered within a week. Ended up fighting with their Customer Support to have any kind of updates after a month of waiting. Received no real support whatsoever. Looks like their answer is written by CharGPT and not the latest version of it...
And when I finally received it my disappointment with the purchase became even higher. For a product that costs 550 EUR it was packaged like some cheap stuff from Temu. Smelled the same. The smell of a cheap plastic and chemicals is still all over my room and caused my husband to have an allergic reaction. Adjustable part are not always staying fixed in their position. Lumbar support – the worst I've ever seen and tried, and never stays where you fix it. Terribly uncomfortable chair.
I had requested a return immediately, the next day after delivery. They have disregarded every EU consumer law there is and:
1. Requested me to pay for a return (estimated at 150-250€) + 15% “restocking fee”.
2. Lied about the date of delivery, trying to shorten my lawful 14-day cooling-off period.
I’m still in back and forth conversations with them, involving European Consumer Center and my legal insurance, because this is the most unhinged experience I’ve ever had with any product company in EU.

I ordered a chair from Hbada in July, when their website showed it as in stock. After placing my order, I discovered (only after sending multiple emails to them) that the chair was not actually available and would only be back in stock in mid-August. I agreed to wait, as I had no other option at the time.
By the end of August, I still had no chair, no tracking number, and no proactive updates from Hbada. After chasing them repeatedly, I was then told I’d have to wait until September. To make matters worse, when I checked their own website, it showed the chair as being back in stock in October — which completely contradicts the messages I was receiving.
This kind of inconsistent communication and lack of transparency is very unprofessional.
Hbada offered me a 3% refund as “compensation,” which is frankly ridiculous. I did not want or expect a refund — I simply wanted the chair I paid for.
My experience has been extremely disappointing. I feel misled by the false “in stock” status, frustrated by repeated delays, and dissatisfied with the way my case has been handled.
Customers deserve honesty, clear communication, and respect for their time and money — unfortunately, I have not received that here.

I owe them €632 for a product that never was sent!

First i placed a order on a HBADA E3 Pro Ergonomic Office Chair 

I said it was able to ship this out to norway on checkout so i did

It went 2 days no tracking code. Nada

I sendt hbada a mail and suddenly I was told they could not ship this out to norway
but It said at checkout they could.

I used klarna as payment and according to them I owe them €632 for a product that's never was shipped out or prossesed

They blamed it in a overweight issue When they could just tell me how much I needed to play to get it to norway it's not rocket science

I just want a chair how hard can it be

I have not been answered by mails in days now

First of all I was told the chair I bought(Hbada E2 Ergonomic Office Chair) not was in stock (it was when I bought it) - then I had to wait for a long time. Today I finally got the chair and it is NOT AT ALL what they promised on their website. Absolutely do not recommend buying from them. It looks great on the website, but it is VERY bad quality.
DO NOT BUY. BIG MISTAKE.