Verified
There are many payment processors out there, and I can't say Heleket stands out too much, but it works stably, and support responds quickly. I didn't need much—just to connect the processor to a plugi... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Invited
A great payment gateway with low fees and easy integration. They’ve never let us down so far, and withdrawals have also been smooth with no issues.
Company replied
Invited
I really like the service and recommend it to my colleagues. Tech support and managers explain things quickly and clearly. The interface is intuitive, everything is immediately clear.
Company replied
I have had a great experience with this new service. The integration was quick, and we did not have to go through endless checks. The fees are competitive, and transactions process without issues.
Company replied
Invited
The virtual cards are easy to manage and quick to issue. Had one small verification issue, but support handled it fast.
Company replied
Verified
Heleket made crypto payment integration super easy. Their API is smooth, and the setup took minutes. Great experience so far.
Company replied
Invited
We've been working with this payment system for about a year now. No problem, all good.
Company replied
BE CAREFUL THIS SITE IS A SCAM SCAM SCAM!!! You pay your transaction after that they block your payment, and they ask for verification, after you provide all informations they don't answer at all!... See more
Company replied
Uses Heleket to accept payments on the site! So far, everything works well, no complaints.
Company replied
They are scamming people by blocking their funds by unacceptable reasons and try to deduct 5% of the money after releasing. they don't have any clear location or company on internet and you just can... See more
Company replied
Let me summarize the situation with this Heleket organization: A vendor I wanted to use for services was using this Heleket platform for crypto payments. I paid the invoice they created, which w... See more
Company replied
I make hundreds of transactions via crypto platforms such as Heleket and others each month. I somehow triggered AML and my payment was "blocked", even though I am using years old addresses... See more
Company replied
They are first-rate scammers, I sent the payment for what I was buying and then they ask me for more money, I send it and then they don't say anything anymore, they just keep asking me for more money,... See more
Company replied
Scammers, I paid for a product and they just took the money, didn't the transaction supposedly was never sent, If you don't want to lose your money then dont use this payment gate
Company replied
I deleted my Cryptomus account in April 2025 and started receiving unsolicited emails from Heleket representatives trying to sell me their crypto payment services. When I asked how they obtained m... See more
Company replied
AVOID THIS SERVICE! Got scammed by trying to pay an invoice of around 200 USD trying to pay with cryptocurrency. Transaction was frozen due to 'high risk', according to them, an... See more
Company replied
I used Heleket to made deposits on a webiste. Turns out the website was a scam. So I contacted Heleket support to try to resolve the case 2 hours after sending the payment. At first they tried to... See more
Company replied
Funds Frozen – Poor Support for Legit Merchants I run a social media marketing (SMM) panel — a common and legitimate type of online business. Like many others in the industry, I used... See more
Company replied
If you want to transfer your money, see a successful transaction that Heleket won't reverse, and ultimately lose your money, or see your messages completely ignored by a supposed support bot—you might... See more
Company replied
On October 30th at 5:00 PM, I was directed to the payment gateway heleket.com to make a purchase from a website. The payment method offered was cryptocurrency, and I selected Litecoin for the tr... See more
Company replied
I am extremely disappointed with Heleket. My funds have been blocked under the pretext of "high AML risk," which seems to be a common tactic they use to hold onto customer money. I h... See more
Company replied
BTC TX ID e623395d4d4a7d5f92b9bdee60617af90bf536eac07f19703c238532978a5281 Payment blocked for no reason. Avoid this service
Company replied
I am writing this to document my negative experience with Heleket (payment gateway used by VDSina hosting). Date of incident: December 5, 2025 Transaction ID: fc461ff... See more
Company replied
I contacted Heleket regarding a transaction where a merchant obtained funds from me after selling a specific product configuration that was confirmed in writing, but... See more
Company replied
Hello I have made 3 transactions made on the 22.12.2025 TRC20 Totalling up to 731.1 USDT 8a823dcf5a791c356d470043be48c26c85546dca683236... See more
Company replied
Invited
Really working, Great Service
Company replied
Invited
I have 45+ Transaction No unexpected declines, everything works as expected.
Company replied
Company details
Written by the company
Heleket is a simple and secure crypto payment system for businesses. Accept Bitcoin, Ethereum, USDT, and other cryptocurrencies with ease. Fees from 0.4%, no setup costs. Auto-conversion to stablecoins. Fast withdrawals and bulk payouts. Ready-to-use plugins for popular platforms. High security and 24/7 support.
Contact info
United Kingdom
- heleket.com
3.3
Average
52 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Redirected
Very easy and very fast
February 13, 2026
Unprompted review
Reply from Heleket
Hi!
Thank you for your feedback
Redirected
Reply from Heleket
Hi!
Thank you for your feedback!
Invited
They are trusted payment Gateway…
They are trusted payment Gateway company I am using for my 2 smm panel from last year and receiving payment
February 1, 2026
Reply from Heleket
Hi!
Thank you for your feedback and for choosing Heleket for your projects. We are glad to hear that the service has been reliable for your business. We truly appreciate your continued trust and cooperation
Redirected
This is the first time I’ve felt…
This is the first time I’ve felt compelled to log in just to leave a positive review. It was my first time sending crypto, and I accidentally underpaid an SMM panel by $0.01. However, after just 5 minutes of chatting with support agent Heleket, the issue was fully resolved. I highly appreciate their support. This service is definitely worth recommending
February 10, 2026
Unprompted review
Reply from Heleket
HI!
Thank you very much for your kind feedback and for sharing your experience. We are glad our support team was able to assist you quickly and resolve the issue.
We truly appreciate your trust and recommendation it is important to us. If you have any questions in the future we are always ready to help
Invited
good service for crypto payments
good service for crypto payments, A lot of convenient options, fast speed, I have been cooperating for 2 years, there have been no problems
January 1, 2026
Reply from Heleket
Hi! Thank you for your feedback and for your long-term cooperation. We are glad to hear that the service has been reliable for you and continues to meet your needs. We truly appreciate your trust
Invited
Very comfortable sevice with good…
Very comfortable sevice with good prices.
I really like like to work with Heleket.
My bussines was increased after connecting with it.
February 5, 2026
Reply from Heleket
Hi!
Thank you for your feedback. We’re glad to hear that working with Heleket has been comfortable for you and that the service has had a positive impact on your business. We appreciate your trust and wish you continued success!
Invited
Nice experience with Heleket
Nice experience with Heleket, do the job, not so high fees, and good feature which is the auto-convert to stablecoin, like this we avoid market moves.
December 31, 2025
Reply from Heleket
Hi!
Thanks for sharing your experience. We’re glad the service has been convenient for your workflow and that the features help make payments easier and more predictable.
If you ever have questions or suggestions for improvement, we’re always open to feedback.
Everything is working fine at the moment.
Uses Heleket to accept payments on the site! So far, everything works well, no complaints.
February 1, 2026
Unprompted review
Reply from Heleket
Hi!
Thank you for your feedback and for choosing Heleket for your payments. We’re glad to hear that everything is working smoothly and that you’re satisfied with the service. If you ever need help or have questions our team is always here to help
Invited
Reply from Heleket
Hi!
Thank you for your feedback and for the high rating of our service. We’re glad to hear that you’re satisfied with Heleket. If you ever need assistance or have any questions we’re always happy to help.
Invited
Definitely the best service
I really like the service and recommend it to my colleagues. Tech support and managers explain things quickly and clearly. The interface is intuitive, everything is immediately clear.
January 28, 2026
Reply from Heleket
Hi!
Thank you for your feedback and for the high rating of our service. We’re glad to hear that our support team and the interface made your experience smooth and clear.
We appreciate your trust and recommendations and we’ll continue working to keep the service convenient and reliable for our users!
Invited
Solid crypto payment provider
I’ve been using Heleket for a while now and it’s been a great experience. The API is easy to work with and covers everything we need. Accepting different cryptocurrencies across multiple networks is straightforward and flexible.
Fees are low, the interface is clear, and overall the system is reliable. We’ve had no issues so far and can definitely recommend it.
January 29, 2026
Reply from Heleket
Hi!
Thank you for your feedback and for sharing your experience with our service. We’re very pleased to know that you’re satisfied with our cooperation and recommend Heleket to other users.
Thank you for your trust! If you ever have any questions or need assistance our team is always ready to help
3 out of 5
Not recommended to work with, if I knew the issues, I would avoid this...
A lot of stuff to improve, starting from actually taking deadlines seriously, to improving their what so called "AML" checks, takes ages to actually get back own funds, review by their side all the info you send, so long...
Even though I got my funds back, for what I am highly grateful, still, experience with this vendor was not good.
January 29, 2026
Unprompted review
Reply from Heleket
Hi!
We are sorry that your experience with our service was not entirely positive. We appreciate that you noted the return of your funds - in cases where additional verification is required under AML procedures, the process can sometimes take longer than users expect as each case is reviewed individually.
We continuously work on improving processing times and making verification procedures more transparent and convenient for our clients.
Thank you for your feedback it helps us improve our service
Unsolicited advertising in my emails…
Unsolicited advertising in my emails and phone numbers
January 26, 2026
Unprompted review
Reply from Heleket
Hi!
We are sorry if our messages caused any inconvenience. Please note that you can unsubscribe from our emails at any time by using the unsubscribe link included in every message.
We’d also like to clarify that Heleket does not send promotional messages to phone numbers and does not use SMS or messaging apps for advertising.
If you’d like us to look into this further, please contact our support team and we’ll be happy to review the situation promptly.
Invited
Solid experience
I have 45+ Transaction No unexpected declines, everything works as expected.
January 27, 2026
Reply from Heleket
Hi!
Thanks for your feedback! We are glad to hear everything has been working smoothly for you. We appreciate your trust and look forward to continuing to support your transactions
Invited
All good
We've been working with this payment system for about a year now. No problem, all good.
March 20, 2025
Reply from Heleket
Hi!
Thanks for your feedback and for working with us over the past year. We are glad everything has been running smoothly and appreciate your trust
Invited
A nice payment gateway
A great payment gateway with low fees and easy integration. They’ve never let us down so far, and withdrawals have also been smooth with no issues.
January 28, 2026
Reply from Heleket
Hi!
Thank you for your feedback and for choosing our service. We really appreciate your trust and are glad to be working with you. If you ever need help or have any questions, our team is always here for you
potential GDPR violation - using deleted account data
I deleted my Cryptomus account in April 2025 and started receiving unsolicited emails from Heleket representatives trying to sell me their crypto payment services. When I asked how they obtained my contact information, they claimed to be "independent and not affiliated with Cryptomus", yet when I contacted Cryptomus directly, they confirmed they had transferred user data to Heleket.
This is concerning coz my account was deleted before this data transfer supposedly occurred, meaning under GDPR my data should have been erased, not shared with third parties. Despite clearly stating I'm not interested, I continue to receive follow-up emails months later.
If you're an EU resident who previously used Cryptomus, be aware that your data may have been shared with Heleket regardless of whether you deleted your account. I'd recommend both companies review their GDPR compliance regarding data retention and third-party transfers.
January 27, 2026
Unprompted review
Reply from Heleket
Hi! Thank you for your feedback. We would like to clarify the situation.
Heleket does not have access to Cryptomus user databases and does not receive personal data of clients from deleted or active accounts of third-party platforms. We do not collect, store, or use user personal data outside the framework of direct and lawful interaction with the client.
If you received messages referencing previous experience with third-party services, please note that issues of storage, processing, and transfer of user data, including compliance with GDPR requirements, are the responsibility of the platform that originally collected this data. Any transfer of data to third parties is carried out exclusively by the respective service and within the framework of their own policies and legal grounds.
For our part, Heleket complies with GDPR requirements and processes personal data only on lawful grounds. If you received a message from our representatives and are not interested in further communication, you may notify us directly - such requests are processed and excluded from further communications.
We also recommend addressing questions regarding the source of data transfer directly to the platform as the original data controller.
Thank you for your attention to privacy matters
Invited
Works well for using
The virtual cards are easy to manage and quick to issue.
Had one small verification
issue, but support handled it fast.
January 22, 2026
Reply from Heleket
Hi! Thank you for your feedback and for sharing your experience with our service.
We also appreciate your understanding regarding the verification process - we do our best to handle such requests as quickly as possible. If you have any additional questions or need assistance our support team is always ready to help.
SCAM! Don't pay via this company!!!
I am extremely disappointed with Heleket. My funds have been blocked under the pretext of "high AML risk," which seems to be a common tactic they use to hold onto customer money.
I have already completed the full KYC/AML verification via Sumsub (their official partner), but the support continues to demand the same information over and over again. Even worse, they are requesting private screenshots of my personal correspondence, which is a gross violation of privacy and goes beyond reasonable AML requirements.
I provided a PPOI (Private Proofs of Innocence) link and a withdrawal screenshot, proving the funds are legal and have no connection to illegal activities. Despite this, the support has gone silent and is completely ignoring my messages.
Major Red Flags:
1. Lack of Transparency: There is no legal address or registration info on their website, which directly contradicts FATF standards.
2. Ignoring Customers: Once they have your money and "flag" it, they stop responding to inquiries about timelines.
3. Double Verification: They ignore the results of their own provider (Sumsub) just to stall the process.
This looks like a "selective scam" where they use AML as an excuse to seize assets. If my funds are not released immediately, I will be reporting this platform to national financial intelligence units and filing a formal complaint regarding their lack of transparency.
2000 USDT was blocked! Avoid this service at all costs!
UPDATE:
1. They actually respond here (on Trustpilot) much faster than in the support bot. In the bot, I still haven't received any answer, even though more time has passed there.
2. @HELEKET: I don't understand, do you really have so many customers whose 2000 USDT you've seized with a "high-risk AML" flag? Why do I have to write private information publicly? Why aren't you responding in the support bot?
UPDATE 2:
I recieved one answer from the so called support team, and this is rediculus, they ignored all the info that I've sent, ignored my question (q: is that enough for you?) and answered with this:
"Hello. We don't have a goal to hold your funds. We act solely in accordance with the AML policy. You can read this policy at this link. - (here was a link to thier aml-policy page)"
Serious? So what the goal you get with this answer? I see only one goal, that you've reached with this answer: one more day of holding someone's money!
January 16, 2026
Unprompted review
Reply from Heleket
We sincerely regret that you encountered this situation and that it caused you negative emotions. Heleket does not engage in fraudulent activities and never intends to mislead its clients. We operate strictly in accordance with AML requirements, and any transaction suspensions are solely related to the need to verify the legitimacy of the source of funds.
To help us identify your case and promptly assist with its resolution, please provide the nickname of the account you used to contact our support team or the transaction ID. Once we receive this information, we will take all necessary steps to resolve the situation as quickly and correctly as possible.
Thank you for your feedback, and we look forward to a constructive dialogue.
They are first-rate scammers
They are first-rate scammers, I sent the payment for what I was buying and then they ask me for more money, I send it and then they don't say anything anymore, they just keep asking me for more money, scammers should close that website
January 18, 2026
Unprompted review
Reply from Heleket
Hi! We're very sorry you had to face this situation. To quickly resolve your specific case please provide the nickname you used contacting support or the transaction number so we can identify you. As soon as you share the details, we'll resolve your issue promptly.
Thank you for your feedback!
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