hugbel Reviews 116

I ordered a wall light and 3 pendants for the kitchen. I'd say both quality and value are reasonable. I did have some issues with delivery time and a damaged part which were all quickly resolved by Em... See more

Absolutely love my new wall lamp! It looks exactly like the photos and adds such a nice glow to the room. The quality feels really solid. I had a small question about sizing and Emma from customer ser... See more

I had a few questions before placing my order and ended up speaking with Hesper from customer service. She was patient, clear, and followed up after my purchase to make sure everything went smoothly.... See more

Customer service went above and beyond to help me choose the right size. Emma was the one who assisted me and she was amazing. She replied quickly, explained the differences between models, and even c... See more

This is not just another online lighting brand. The lamp I received is weighty, elegant, and crafted with precision. Even the packaging felt high-end. Everything from the brushed metal finish to the s... See more

I received a pendant light which was damaged in transit. On delivery it was broken. Both my designer and myself emailed Hugbel (support) without response. I then tried a different email (sales) and ha... See more

Delivery took a little longer than expected, but the quality made up for it. The light feels solid and well-made, and the finish is exactly as shown online. The team kept me informed throughout the pr... See more

I had a couple of questions about installation and Anna from support was so kind and helpful. She walked me through everything with patience and made sure I felt confident before even opening the box.... See more

I absolutely adore my light shades. They are of the highest quality and exactly as the photos and description. Hugbel is a very professional company. Easy to communicate with and quick to... See more

As an Australian customer i was initially wary of purchasing my light fittings from Hugbel. However I was impressed by their range and after sending a couple of emails to confirm compliance with... See more

From the moment I reached out with a concern, I could tell Hugbel’s customer service team genuinely cares. I was having trouble with a missing delivery update and Anna from support called me personall... See more

Outstanding customer service. I am truly so impressed by the customer service I was provided on my recent purchase. Firstly the response time was so quick, the emails were very personal, but impo... See more

When my lamp arrived with a cracked shade, I contacted Hugbel right away. They responded within 24 hours and sent a replacement that arrived within 10 days. Customer service was excellent — no argumen... See more

Customer service was helpful and happy to answer all my questions before I purchased. The lights arrived on time and looked exactly as shown online—great quality and good value. We had a shade break d... See more

Reviews are fake I’ve reviewed multiple times on my experiences with this store and it’s a scam. They didn’t fulfil our order completely, never provided refund, do not honour return policy, do n... See more

Absolutely poor experience. I made a purchase on the 29th of November. I have received no updates other than being told multiple times that they’re yet to receive updates from the logistics team for t... See more

Really impressed with Hugbel’s customer service. They were quick to respond, very professional, and went above and beyond to make sure I was happy with my purchase. It’s rare to find a business that m... See more

The quality is better than expected for the price. Reached out once about delivery and customer service replied quickly and politely. Everything arrived safely and looks great.

From ordering to delivery, everything went smoothly. The lamp adds a lovely ambience to the room and feels durable. I wouldn’t hesitate to order from Hugbel again.

UPDATE: Hugbel has now stated they will not give me a refund until I delete this review. For the “full picture” my change of address request only happened in the past 48-hours and after I h... See more

This is definitely a dropping shipping website. I paid over $1000 AUD for 3 basic pendants and 2 small wall lights thinking I was getting quality lighting. It took AGES to arrive and when it did arriv... See more

Main issue was that the product was advertised as wood and arrived as cheap and nasty plastic. Does not look at all like the photos. Very expensive product for the terrible quality. The light par... See more

I waited over three weeks for my delivery status to change from order, I sent 10 emails, it wasn't until I spammed their Instagram they responded, their messages via insta didn't make sense, hugely di... See more

avoid avoid AVOID!!!!! faulty / broken / missing products. they take your money and never respond, ignore, no refund. SCAM SCAM SCAM worst experience. biggest waste of money. Update You... See more

Ordered couple of the 'Natural Scandi' ceiling oyster lights that were dented and flickered after installation. The Hugbel team worked quickly to resolve the issue and I benefited from excel... See more

The lamp feels well made and has a warm soft light that works perfectly in my bedroom. I asked a quick question before buying and Hesper got back to me with clear and helpful answers. Really smooth ex... See more

We are as yet to install our light however, it arrived, packaged very well and looks great. It came with a globe which I was not aware of and so ordered some. I was advised by Emma that I did not nee... See more

Had a small issue with my order and Emily from support was amazing. She followed up with me every step of the way, answered all my questions, and made sure everything got resolved quickly. It's rare t... See more

A duplicate order was made on my behalf and the team at Hugbel were very understanding of my situation. They quickly acknowledged the error and were able to process a full refund of the second order.... See more

There was a small mix-up with my tracking and Emma from customer team sorted it straight away. She followed up with updated info and made sure everything arrived fine. The lamp itself is great quality... See more

Great quality lights. Easy install. Fantastic service. We had a light broken from our contractors and the company replaced it without charge! Highly recommend!

2nd time we buy lights from Hugbel as the lights are of high quality and the customer service is outstanding. We had a problem with one of the lights being damaged and they sorted it out right away.

To whom it may concern On 21/09/2025, I purchased Two pendant lights from Hugbel. The initial delivery took almost a month to be delivered and when the pendants lights arrived, both... See more

Customer service has been more than helpful and gone over and above to help me with my order. They are truely committed to customer satisfaction. I couldn't speak more highly

Literally the worst store. They choose what reviews go on their website because I’ve made a 1 star review and it doesn’t appear. Do not buy from them. You won’t get your order, they’ll blame... See more

I was nervous ordering online, but Hugbel exceeded my expectations. The packaging was secure and the light looks fantastic installed. Great value for money and very professional service.

We were very impressed with the prompt communication with customer service team. Our questions were answered and our Hugbel lights look amazing.

0 stars if possible. Total scam. Poor quality products. They didn’t send us all our order, and refusing refund and not responding despite proof of unfilled order, and the products we did re... See more