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Joybuy Reviews 2,956

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the fast and reliable delivery service, often receiving their orders much sooner than expected. Consumers appreciate being kept informed at every stage of the shipping process. The efficiency of the service is highly valued, with many people mentioning next-day delivery. People consistently praise the competitive prices and the good quality of the products. The ordering process is generally described as smooth and reliable. Customers also highlight the wide variety of products available, making it easy to find what they need at prices that are hard to beat elsewhere.

Based on these reviews

Rated 5 out of 5 stars

Can’t praise this Company enough. Have not heard of them before so was a little cautious. Ordered a new tumble dryer yesterday afternoon at a very reasonable price. It was delivered this afternoon. T... See more

Rated 5 out of 5 stars

Absolutely AMAZING service! The delivery is insanely fast and super reliable — you’re informed about every step and stop, and shipping starts immediately after you place your order. The communicatio... See more

Rated 5 out of 5 stars

Absolutely Terrific on First Time Using. Ordered a Strimmer for my Garden Yesterday Lunchtime. 21st and Came today 22nd in Morning. Fantastic Delivery. The Driver even Phoned me up Saying he would b... See more

Rated 5 out of 5 stars

Ordered a big volume box present. Next day delivery was promised in Belgium, and was actually delivered (afternoon, not morning as promised, but OK, never mind). So all's good. If it's good, will only... See more

Company replied

Rated 5 out of 5 stars

The delivery performance and the services are superb! DHL services is a super partner in my area. The staffs of DHL are always with smile even the goods are quite heavy to my house. Thanks Joybuy.... See more

Company replied

Rated 5 out of 5 stars

Very satisfying experience. There was some cancellation, that I haven't been authorised, but they adjusted the price difference, so that worked OK. I am only waiting that on Klarna it changes from 1/... See more

Company replied

Rated 5 out of 5 stars

The order was dispatched the same day and shipping was sent with DHL express and arrived super fast the next day itself, which is amazing given the holiday times. Everything was packed good. Great pr... See more

Rated 5 out of 5 stars

I recently discovered Joybuy and decided to give it a try, and I’m so glad I did! I was on the hunt for a Montblanc perfume set and was shocked to find the lowest price I've ever seen on their web... See more

Company replied

Rated 5 out of 5 stars

Morning order the items, afternoon already delivered. The efficiency is highly achieved in Germany. Products are well packaged and Joybuy sometimes has offer, I will highly recommend Joybuy if you nee... See more

Rated 5 out of 5 stars

The price was very competitive which made me a little suspicious for a company that I had never heard of. However I did my due diligence and checked the usual places to see if the company was trus... See more

Company replied

Rated 5 out of 5 stars

Ordered Apple air tags x4 yesterday received next day. Genuine product and excellent service. Would recommend this company with no qualms. Thanks for your speedy service.

Rated 4 out of 5 stars

I was so surprised with the speedy delivery, they were true to their promise. Products were also well packed. The only thing that kept me from giving 5 star was the delivery man (which is probably not... See more

Company replied

Rated 5 out of 5 stars

Was like many before me skeptical, but I thought I'd give them ago as they were partnered with klarna so gave me a little more reassurance. Had trouble with my purchase spoke to customer service w... See more

Company replied

Rated 5 out of 5 stars

I am very satisfied with my experience with Joybuy. The products were of excellent quality and perfectly suited for my candle making. The order was delivered the very next day, which exceeded my expec... See more

Rated 1 out of 5 stars

The prices are good but the customer service is a disaster. If you have a problem you are on your own. In my example, I ordered a TV which I had to return due to quality issues. Although the package w... See more

Company replied

Rated 1 out of 5 stars

After an order issue, Joybuy restored my coupons (a discount coupon and a shipping coupon). Immediately after that, my account was restricted from placing orders. It has now been several days.... See more

Company replied

Rated 5 out of 5 stars

It’s really good! Especially phone call service. Delivery also good. Much much better than German online shop. Especially the service!

Rated 5 out of 5 stars

Just tried joybuy.de for the first time today – and wow, super impressed. My order showed up the same afternoon. I grabbed some everyday pantry stuff I usually buy, and the prices were honestly... See more

Rated 2 out of 5 stars

The technician simply plugged the TV into the electrical outlet and didn't explain anything else to my younger sister. They threw away the box without asking any questions. They didn't connect the TV... See more

Company replied

Rated 1 out of 5 stars

Recently I ordered from Joybuy twice, once at the end of November and once at the beginning of December. The first order somehow got “lost.” I contacted Customer Service, waited a week with no... See more

Company replied

Rated 2 out of 5 stars

The shipping was fast, but the box was damaged, and the DHL Express courier was very irresponsible. On the day of delivery I was at home and checking the package status on the DHL website. I didn’t he... See more

Company replied

Rated 1 out of 5 stars

Wrong Headset delivered, customer service only offer apologies but can t seem to find a pretty simple solution : ship the product that has been ordered. I can’t recommend this company.

Company replied

Rated 3 out of 5 stars

One of my orders didn’t arrive, I wait for long time, but at last I need to cancel it. Though there is a alternative solution, it sounds good, but I still think you should inform me earlier. Thanks. N... See more

Company replied

Rated 1 out of 5 stars

I wrote a great review, for the buying experience there, and for the several times there it was perfect. And then happened something i never experienced. At the work I got an email "my tablet coming... See more

Company replied

Rated 1 out of 5 stars

NEXT DAY DELIVERY IS A SCAM I ordered a fan yesterday, I use a fan everyday to fall asleep and had a bit of a mental breakdown after my current fan broke. Even though the site seemed kind of sha... See more

Company replied

Rated 1 out of 5 stars

“The tracking number you provided is invalid on the official DHL tracking page. It does not exist and is not a DHL format. Please provide a REAL official DHL tracking link or refund me immediately.”

Company replied

Rated 1 out of 5 stars

My order NO 10537418, which was planned to delivery on Nov 15th but it not. I submitted it on Nov 13th, and select it to be deliveried on Staturday ( Nov 15th) becasue I will at home only in Statur... See more

Company replied

Rated 2 out of 5 stars

#edit Yes, after few weeks of communicating with Joybuy without success, I finally called DHL, to find out what is going on, and a day or two after, everything was resolved. The only problem I s... See more

Company replied

Rated 5 out of 5 stars

Order delivered yesterday, most of order missing. Items in boxes that i never ordered. Customer services didn't respond after sending 4 emails, telephoned customer services without any result.... See more

Rated 5 out of 5 stars

This is my second time ordering from joybuy. They never disappointed me in terms of product quality and delivery. Very fast delivery. You order now, delivery tomorrow. I highly recommend this online s... See more

Rated 1 out of 5 stars

It is by the far the worst Onlineshop, which i saw in my life I retoured my Orde. According to DHL, the order is delivered to the shop, but they can not find it in their own Warehouse 😂😂😂 So th... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery, the price is top !!!. It’s more saving to buy here than in the shop. It would be even greater if they have more variety of products from various countries.

Company replied

Rated 5 out of 5 stars

Very, very quick delivery. I placed order during midnight and received all items one day later in the morning. Items arrived in good condition.

Company replied

Rated 1 out of 5 stars

Hi, I signed up to Joybuy and with a push from one of my influencer friends I decided to promote Joybuy. I have brought over 250 people to the site and my followers loved the joybuy f... See more

Company replied

Rated 4 out of 5 stars

Good so far.good discount and product and most important fast delivery.only problem I faced with is chat service which could be improved

Company replied

Rated 1 out of 5 stars

Bad costimer Support… Victoria was the Name of the Support lady and she had no clue of nothing. Will definitely buy nothing here.

Rated 5 out of 5 stars

Very efficient, very fast and a good selection of items which I needed at very reasonable prices. Will order again in the future.

Company replied

Rated 1 out of 5 stars

The logistic partner of Joybuy is disaster. We wrote our address with "...10" and they rang the door bell at "...8" . We were the whole day at "...10" and expecting our parcels. Then I received an em... See more

Company replied

Rated 5 out of 5 stars

Never used this company before but will do so again in the future. Great prices and speedy delivery. Faultless.


Company details

  1. Department Store
  2. Appliance Store
  3. Electronics Store
  4. Grocery Store
  5. Health and Beauty Shop
  6. Home Goods Store

Written by the company

Bei Joybuy möchten wir dir ein fröhliches und unkompliziertes Einkaufserlebnis bieten. Dazu gehören Qualitätsprodukte, schnelle und zuverlässige Lieferung, faire Preise und ein Kundenservice, der für dich da ist, wenn du ihn brauchst. Wir arbeiten nur mit vertrauenswürdigen Marken zusammen und verschicken deine Bestellung direkt aus unseren Standorten im Vereinigten Königreich und der EU. Dank intelligenter Logistiksysteme kommt dein Paket schnell und sicher bei dir an. Aktuell befindet sich Joybuy in einer Testphase in Großbritannien, den Niederlanden, Deutschland, Frankreich, Belgien und Luxemburg. Diese Phase hilft uns, alles für den vollständigen Start in Großbritannien und Europa vorzubereiten - damit du künftig noch besser bei uns einkaufen kannst. Don’t just buy, Joybuy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Absolutely AMAZING service

Absolutely AMAZING service! The delivery is insanely fast and super reliable — you’re informed about every step and stop, and shipping starts immediately after you place your order. The communication is honestly some of the best I’ve experienced.
The app is just as impressive. There’s an incredible variety of products at prices that are nearly impossible to find elsewhere. For example, when I lived in Japan I used Tsubaki Shampoo and Conditioner from Shiseido all the time. After moving away, it became either impossible to find or ridiculously expensive. Joybuy has it available at Japanese supermarket-level prices — which completely blew my mind.
Fast, reliable, transparent, and unbeatable value. I genuinely can’t recommend Joybuy enough!

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid - they refuse to refund for returned item

The prices are good but the customer service is a disaster. If you have a problem you are on your own. In my example, I ordered a TV which I had to return due to quality issues. Although the package was delivered to JoyBuy (as per the courier website), JoyBuy sent me an email the next day to ask me why I haven't sent the package yet. And customer service is completely useless. I am going to try my luck with my bank now. So if you want good protection as a buyer, you should not buy from this scam store. Addition, despite the answers below, they have not done anything to address the issue: order 1390409462. I will never use JoyBuy again and have left if to my bank to resolve this.

February 10, 2026
Unprompted review
Joybuy logo

Reply from Joybuy

Hi Bran,

Thank you for updating the order number here. We understand how frustrating it can be when an order doesn’t go as expected, and we sincerely regret the inconvenience you've experienced.

We’re pleased to confirm that the pickup was successful. A refund has now been processed for your order as a priority, and the amount should be returned to your original payment method within 3–5 business days.

We truly appreciate your patience throughout this process. If you have any further questions or need additional support, please feel free to reach out to us at [email protected].

We’re here to help.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 1 out of 5 stars

Account restricted after coupon restoration — days of silence, coupons expiring, zero support

After an order issue, Joybuy restored my coupons (a discount coupon and a shipping coupon). Immediately after that, my account was restricted from placing orders.

It has now been several days. I contacted Joybuy via email and live chat repeatedly. There’s no real response, no resolution — just silence or copy-paste excuses like “too many customers, please wait.”

My coupons are about to expire, and I’m being blocked from using the benefits that Joybuy itself restored. Restoring coupons is meaningless if you restrict the customer’s account and then disappear.

Either remove the restriction immediately, extend the coupon validity, or compensate the loss. Right now, Joybuy feels like a platform that ignores customers until the coupons expire.

February 5, 2026
Unprompted review
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for your feedback.

At Joybuy, we maintain security measures to ensure a fair and safe shopping environment for all customers. Our system indicated activity that did not align with our platform’s fair use policies, which has resulted in account restrictions.

We encourage maintaining positive shopping conduct that aligns with our policies. If you have any questions regarding your account status, you may contact us at [email protected] for further clarification.

Thank you for your understanding.

Kind regards,
Claire
Joybuy Support Team 🌟

Rated 5 out of 5 stars

It’s really good

It’s really good! Especially phone call service. Delivery also good. Much much better than German online shop. Especially the service!

December 1, 2025
Rated 5 out of 5 stars

Absolutely Terrific on First Time…

Absolutely Terrific on First Time Using. Ordered a Strimmer for my Garden Yesterday Lunchtime. 21st and Came today 22nd in Morning. Fantastic Delivery. The Driver even Phoned me up Saying he would be 2mins away. To see if I was (or someone) Was in = I Like That. Very Courteous Very Efficient. WILL USE AGAIN. Fantastic.
Many Thanks.
Dave Spencer

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Can’t praise this Company enough

Can’t praise this Company enough. Have not heard of them before so was a little cautious. Ordered a new tumble dryer yesterday afternoon at a very reasonable price. It was delivered this afternoon. The two delivery guys Nuru and Shaaram (please forgive me if I got the spelling wrong) phoned when they were fifty minutes away which gave adequate time to get the old dryer out. They were both extremely courteous and it has been a long time since I have experienced such pleasant customer service. Well done to both.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

I love joybuy but they have frozen my account.

Hi,

I signed up to Joybuy and with a push from one of my influencer friends I decided to promote Joybuy.

I have brought over 250 people to the site and my followers loved the joybuy fast experience,

I then ordered two phones and ordered perfect and got delivered, all was looking good but then out of nowhere I went to order and sad item out of stock, every item I checked said out of stock. So the nightmare started I contacted support and they said they have no details someone will get an answer on 1/2 days, I contacted the next day and got the same answer, 2 days later the same answer, 3 days later the same answer, 4 days the same answer.

I promoted the site to my 1m followers and local friends and family and my referral credit is over £2500.

No one is helping resolve the issue and every person I talk to on phone or online support say they are waiting for feedback from a department.

It’s very awkward, as I want to promote joybuy and refer my loyal followers, but now they have taken money, after promoting them, but instead of working together I seem like they are working against me,

I’m guessing I’m a victim of my own success, but whatever the issue we can’t resolve without dialogue.

January 2, 2026
Unprompted review
Joybuy logo

Reply from Joybuy

Hi there,

We have reviewed your account regarding your concerns.

At Joybuy, we maintain strict security protocols to ensure a fair shopping environment for everyone. Our system identified activity on your account that did not align with our platform's fair use policies. As a result, the account was restricted.

Regarding your mention of being a TikTok creator with a large following, we were eager to verify this to clear up any potential misunderstanding. We requested your handle (account name) to confirm your identity, but since this information was not provided, we were unable to verify your claim.

We stand by our decision based on the current information. However, if you are willing to provide the requested verification details, please feel free to contact us again at [email protected], and we will be happy to take another look.

Regards,
Claire
Joybuy Support Team🌟

Rated 2 out of 5 stars

The fictional order is still…

#edit
Yes, after few weeks of communicating with Joybuy without success, I finally called DHL, to find out what is going on, and a day or two after, everything was resolved. The only problem I still have is, how was this possible to happen in the first place?
I continued, after that, to buy at joybuy because I value their products/prices/delivery time ratios, but this was really unpleasant and a bit scary experience. And hopefully the last of this nature.

The fictional order is still fictionally trying to reach me. I contacted them directly, I wrote few emails, but they didn't do anything. DHL is fictionallly trying to deliver this every single working day since the oder they placed alone. This is unbelievable. I was at home most of the time and wanted to send it back without opening it. But it's still "unterwegs". Also never saw DHL trying to deliver a parcel 7x. They try 2x and then it's left at the pick up place, unless... *there is no order and the parcel at all*. It was expected that I pay and be silent, I guess. But I contacted Klarna and said there is something wrong, so not paying it.
Such a shame, I liked their site at the beginning.
Order #1355207057

December 22, 2025
Unprompted review
Joybuy logo

Reply from Joybuy

Hi there,

Thank you for your feedback. We understand how frustrating delivery delays can be, and we hear your concern.

We are actively working with our delivery partners to improve timeliness and reliability. Regarding your recent order, we can confirm that a refund has already been processed, and you should have received it by now.

If you have any further questions or need additional assistance, please feel free to reach out to us at [email protected].

Thank you for your patience and for giving us the opportunity to improve.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 5 out of 5 stars

Buyer Beware

Order delivered yesterday, most of order missing. Items in boxes that i never ordered.

Customer services didn't respond after sending 4 emails, telephoned customer services without any result.

Finally opened dispute with PayPal

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

It is by the far the worst Onlineshop

It is by the far the worst Onlineshop, which i saw in my life
I retoured my Orde.
According to DHL, the order is delivered to the shop, but they can not find it in their own Warehouse 😂😂😂
So they are not refunding my money

December 10, 2025
Unprompted review
Joybuy logo

Reply from Joybuy

Hi Amirali,

Thank you for sharing your experience with us. We're sincerely sorry for the frustration you've had with the return and refund process — we truly understand how disappointing and inconvenient this must be.

We can see that your bicycle was delivered, and we arranged a pickup for the return as agreed.

To help us resolve this for you as quickly as possible, could you please email your order number to us at [email protected]? We are fully committed to making sure this is handled properly and to your satisfaction.

Thank you again for bringing this to our attention.

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 2 out of 5 stars

Decided against placing order as when I…

Decided against placing order as when I put postcode in address was vague just an area not address concerning

December 13, 2025
Unprompted review
Joybuy logo

Reply from Joybuy

Hi Elaine,

Thank you for your feedback.

We understand your concern about the address details only showing a general area rather than a specific address when entering your postcode. We appreciate you bringing this to our attention, as clear and accurate address information is important for reliable delivery.

We will share this observation with our website team to review and improve the address verification process.

If you would like assistance placing an order or have any questions, please feel free to contact us at [email protected].

Warm regards,
Claire
Joybuy Support Team 🌟

Rated 5 out of 5 stars

I am very satisfied with my experience…

I am very satisfied with my experience with Joybuy. The products were of excellent quality and perfectly suited for my candle making. The order was delivered the very next day, which exceeded my expectations. Overall, a smooth and reliable purchasing process. I would gladly recommend Joybuy and look forward to ordering again.

December 9, 2025
Rated 5 out of 5 stars

Efficiency is what you will experienced

Morning order the items, afternoon already delivered. The efficiency is highly achieved in Germany. Products are well packaged and Joybuy sometimes has offer, I will highly recommend Joybuy if you need some Asian groceries! You won't regret!

December 9, 2025

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