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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the customer service, highlighting the team's understanding, helpfulness, politeness, and promptness. People who had issues with their accounts or made unintentional sign-ups were pleased with the support they received, often mentioning quick responses and efficient resolutions. Many reviewers who requested refunds, whether due to not needing the app or not being satisfied, reported that their requests were handled smoothly and efficiently. However, opinions on the app's user experience and content are mixed. Some users find the app easy to navigate and effective for learning, especially the spoken sections and conversation practice. Others find the app clunky, not working as advertised, or not meeting the expectations set by advertising. Some consumers mention that the app is costly compared to similar platforms. There are also conflicting opinions on refunds, with some stating they received a full refund without issues, while others claim that add-ons are not included in the refund policy.

Based on these reviews

Rated 4 out of 5 stars

I have started using jumpspeak because I wasn't happy with Duo lingo. Jumpspeak do their lessons in a better way. The speaking is better, using native speakers which is important in language learning... See more

Rated 4 out of 5 stars

I jumped onto Jumpspeak to help me to converse with new Turkish work mates. I had hoped for the full experience of Ai but sadly I cannot justify the cost to upgrade to Premium. The basic package is ok... See more

Rated 5 out of 5 stars

I got a bit confused when I was signing up for JumpSpeak, and I ended up signing up for two lifetime memberships in one morning! I wrote right away and they responded within 24 hours, cancelling the... See more

Rated 4 out of 5 stars

Less gamification more real learning, love the spoken sections of each learning section. I went back to the start in Jumpspeak, even though I'm 2+ years on Duolingo. If your serious about learning a n... See more

Rated 1 out of 5 stars

During a moment of weakness after seeing countless of their nauseating ads I signed up during their “limited offer sale” (which I now see is pretty much a permanent feature), with the comfort of the 1... See more

Rated 5 out of 5 stars

I was a bit skeptical at first because I saw a lot of mixed reviews here, but I decided to give it a try. I made a mistake with the login and emailed customer support about it, and I received a reply... See more

Rated 4 out of 5 stars

Mostly the platform is fun and good for learning so far. But I can't see any way to feedback site errors. I'm learning Swedish .. I am intermediate but decided to start at the beginning. In the fir... See more

Rated 5 out of 5 stars

I unintentionally signed up for Jumpspeak. Shen I realized what I had done, I emailed them and received a response in less than 24 hours with an option to continue at a discount rate or a full refund... See more

Rated 5 out of 5 stars

their customer service. The language I wish to learn currently isn't supported with live tutors. it's also a language that is problematic when using an AI based system exclusively (I am trying to le... See more

Company replied

Rated 1 out of 5 stars

The app simply didnt work for me, prefer structured learning of verbs etc, so i didnt use Cancelled subscription before renewal on app direct but despite account being cancelled & statement say... See more

Rated 5 out of 5 stars

The software isn't perfect yet but in only 2 weeks of using it I can already see improvements coming through. Even with the glitches it's getting me practising talking more and thinking of sentences... See more

Rated 1 out of 5 stars

It isn’t the fully immersive experience the adverts lead you to believe. I went for the full AI version, rest assured by their 100 day 100% money back guarantee. When signing up, you are continually... See more

Rated 5 out of 5 stars

I've been using Jumpspeak along with another learning platform and I feel this one helps me more with everyday conversation language. And it's fun to use. No pressure from leader boards or daily chall... See more

Company replied

Rated 5 out of 5 stars

The issues that I’ve experienced are due to my own misunderstanding. Jumpspeak have been more than helpful in resolving my issues. I would recommend this app to everyone who wishes to learn a new l... See more

Rated 5 out of 5 stars

The language app may be ok but their marketing is completely deceptive. Soon after one purchases the standard program you “earn” a trial upgrade to the expensive AI version whether you agree or not... See more

Company replied

Rated 5 out of 5 stars

I was impressed by the speed of the response to my initial complaint. I found there was not enough speaking, so decided to cancel on these grounds. The support team responded within hours and offered... See more

Rated 5 out of 5 stars

Jumpspeak is an excellent language learning app.... Especially the sessions when you speak, and your pronunciation is evaluated and, if needed, corrected. The app is easy to navigate. It.s a b... See more

Company replied

Rated 1 out of 5 stars

The app is clunky and doesn't work exactly as advertised. They also rope you into a yearly auto renewal and DO NOT notify you when it's coming up, so if you try it and don't like it and then don't end... See more

Rated 5 out of 5 stars

I have been using Jumpspeak for four months now. I have used it for several languages: Latin American Spanish, Italian, German, French and Swedish. For full functionality you really need the Premier o... See more

Company replied

Rated 2 out of 5 stars

Maybe you need to have some fundamental language knowledge to use this product. I am an almost complete beginner. Too many lessons used words that had never been seen or explained, and even when I con... See more

Company replied

Rated 5 out of 5 stars

It's really an amazing experience to learn german with Jumpspeak. I like the features, the stories, the conversation that really help me. The service is also excellent, fast response with immediate so... See more

Rated 5 out of 5 stars

So far, so good. I haven't actually started studying yet but when I wrote to Jumpspeak about my reservations and needs - relating to my age, profession and advanced language level - the detailed resp... See more

Rated 4 out of 5 stars

An interesting idea giving an immersion in the language of your choice. For my part, I already see success with mnemonic memorization as well as the fact that I work in China so what it offer me I ki... See more

Company replied

Rated 4 out of 5 stars

App is actually well build and easy to use, but it was just not for me, so I asked refund. Customer service replied fast and polite, no questioning about why I don't want to continue and the refund wa... See more

Rated 1 out of 5 stars

The app was fine, but months after I cancelled my subscription, Sean sent me an email confirming the cancelation. On the same day they booked another 55 Euros from my PayPal account. I wrote to supp... See more

Company replied

Rated 1 out of 5 stars

I signed up for the 100 day trial, refundable if you're not happy. The app hasn't met the expectations set by all the advertising and feels like a poorer experience to its more famous competitor. I'... See more

Company replied

Rated 5 out of 5 stars

Customer service honored the trial refund easily, they were courteous though out the process. The course work seemed well designed though I did not use the AI enough to judge it's conversational perfo... See more

Rated 5 out of 5 stars

I accidentally chose the wrong subscription and had to cancel it, then purchased the one I wanted. I had 2 charges on my card, and the subscription portal was a little confusing. They replied back v... See more

Rated 5 out of 5 stars

I've tried to learn French using Babbel which was good for vocabulary but not for actually speaking. Jumpspeak's focus on actually getting you speaking has helped me progress further much fast... See more

Company replied

Rated 5 out of 5 stars

I have been enjoying jumpspeak, it's easy to practice with and you actually get all 4 sections of learning in each unit of practice Listen , write , speak and conversation. So each time your learning... See more

Company replied

Rated 4 out of 5 stars

I tried Jumpspeak, I’m 68 years old and I want to learn polish. I’m originally French Canadian, I’m perfectly bilingual with English and I also speak pretty good Spanish. Polish is a completely d... See more

Company replied

Rated 1 out of 5 stars

It is a scam Premium gets u practice scenarios. But it's limited to 3 a day then wants to pay more Ai chat were u might actually learn costs more.. It's all in English then u repeat a f... See more

Company replied

Rated 1 out of 5 stars

After seeing all the hype about Jumpspeak l decided to give it a go & signed up for the 100 day trial with full refund. After a week l realised it was not for me & so contacted Jumpspeak well wi... See more

Rated 5 out of 5 stars

I might have given the site four stars, because early on I received a message saying that I had not completed the enrollment process. But when I responded that the cost of my subscription had appeare... See more

Company replied

Rated 5 out of 5 stars

I enjoy learning languages a lot and was very curious about this app and think it's a great approach to use AI. The customer support team was extremely helpful and kind. I had a few questions about my... See more

Rated 5 out of 5 stars

Helpful staff I encountered a problem after switching phones. The staff I encountered via email were nothing courteous throughout. They listened and took me through various fixes although these did... See more

Company replied

Rated 4 out of 5 stars

I'm giving 4 stars because the customer service was right on it. The app continually tries to get you to pay more, which can be confusing. I'm wondering if the glitch was caused by using Facebook... See more

Rated 5 out of 5 stars

I've tried another system which I learned, to dislike due to their subliminal messages. I switch to Jumpspeak , which I find user friendly and responsive! Recently, I had a billing issue and they... See more

Company replied

Rated 5 out of 5 stars

I decided to give the app a try, and I really liked it. Sure, it is similar to Duolingo and other language apps, but the conversations and pronunciation are much more accurate, which makes... See more

Rated 4 out of 5 stars

I attempted a trial period for this app and it was not a great fit for my learning needs at this time. I sent a frustrated email to Jumpspeak Support because I was not able to easily locate the Cance... See more

Rated 4 out of 5 stars

I think that this app is good for someone starting to out or has some basic language skills In my case, I am living in Latin America, and I have come to the conclusion that the only way for me to ad... See more

Rated 4 out of 5 stars

I found I didn't have the time or, probably, the aptitude to learn at the pace set from the off. However when I realised I couldn't afford enough time to study this way, the refund process went smoot... See more

Company replied

Rated 4 out of 5 stars

The app itself i think would be good for intermediate learning. But for myself as a beginner i felt that it needed more catering to the beginner levels. In particular Japanese could do with some Furi... See more

Rated 5 out of 5 stars

Superbe language learning app and an even better customer service team to boot! Purchasing JumpSpeak is made so much easier when you are confident the product is mature and backed by a solid team... See more

Company replied

Rated 5 out of 5 stars

I moved to a new country and Jumpspeak is helping me have better conversations in real time. Normally I would panic and freeze up, but this app is helping me become more confident. It's great for b... See more

Company replied

Rated 4 out of 5 stars

I love the multisensory nature of Jumpspeak. It allows me to listen, read the French, so I understand the French vocabulary; then read the English translation so I get to see how phrases are constru... See more

Company replied

Rated 5 out of 5 stars

I am absolutely loving this app. Being an elder in society I've found myself having the time to learn Spanish which I have always wanted to do but never had the time. This app is brilliant insm s... See more


3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 91% of negative reviews

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Rated 5 out of 5 stars

I cannot say much about the app itself…

I cannot say much about the app itself since I did not use it. However, the customer service was excellent. I purchased the app under a misunderstanding and requested a refund, and the issue was resolved immediately. I truly appreciate how professional, helpful, and hospitable the service was throughout the process.

February 11, 2026
Unprompted review
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Rated 4 out of 5 stars

Jumpspeak is a new experience for me

Jumpspeak is a new experience for me. I have tried many different language learning programs over the years but Jumpspeak is a little different. It’s like they sampled all other programs and used the best bits for Jumpspeak.I am enjoying the mix of spoken, written and listening exercises

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

The audio in Jumpspeak suddenly stopped…

The audio in Jumpspeak suddenly stopped working. It's really hard to learn a language without the audio! The Tech Team responded in about 12 hours after I contacted them. They were concerned and very helpful. What stood out to me was their responsiveness and actually taking the time to listen. My issue was resolved and I'm very impressed with the individual support I received.

February 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Too big a jump

It started out well with five words basic words, I went through it rather quickly and reviewed it and everything went good. The the next section however, sent me back only one of the review words was in this six word sentence so they gave me the English version and six Italian words that I had to put in order to complete the session after four attempts I gave up because it seemed more like a guessing game than actual teaching, but that’s just me. I can’t learn that way others might find this perfectly normal to them.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Impressive customer service.

I had a small issue after signing up for Jumpspeak and I have been really impressed that they have taken the time and trouble to respond to me and we are going to sort this issue out. It is nothing that can’t be solved.
I’ve still been able to use Jumpspeak and I am positive that it’s going to be successful for me in my language learning journey. It is an extremely easy program to follow and I appreciate the assistance with pronunciation and sentence structure.
I intend to recommend this program to family and friends as a pleasant and enjoyable way to learn another language.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Customer support is very poor

Customer support is very poor. Use this my active duty time and they were not very responsive and it was hard to communicate. Content material is decent

November 5, 2025
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Rated 1 out of 5 stars

Complete scam. Non-existent customer service. Do not trust!!

During a moment of weakness after seeing countless of their nauseating ads I signed up during their “limited offer sale” (which I now see is pretty much a permanent feature), with the comfort of the 100 day refund. After one day of trying it I was so frustrated by how robotic the voices sound and how buggy the system is I asked for my money back. 2 months later I am still trying to get my money back - I have not had a single response to any of my attempts to contact them (on various platforms). Complete scam. Stick with free Duolingo.

January 16, 2026
Unprompted review
Rated 2 out of 5 stars

Not worth the money

I really liked the idea of this app, but the app was buggy, sometimes incorrect, and the conversational practice portion did not make any sense.

February 9, 2026
Unprompted review
Rated 4 out of 5 stars

3.5* app, with 5* customer service!

I attempted a trial period for this app and it was not a great fit for my learning needs at this time. I sent a frustrated email to Jumpspeak Support because I was not able to easily locate the Cancellation option on the app or the website. It took a few days to get a response from the support team (concerning because this was an unknown/unheard of business to me), but when I did, they could not have been more professional or helpful! They presented options to make my purchase more appealing or to simply cancel. They were quick to resolve the situation, even after a misunderstanding on my part! I could not be any happier with the customer service!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Registration error quickly resolved

I got a bit confused when I was signing up for JumpSpeak, and I ended up signing up for two lifetime memberships in one morning! I wrote right away and they responded within 24 hours, cancelling the second registration and refunding my money. I'm very grateful for their quick and kind response. That's the kind of company I want to do business with!

February 7, 2026
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Rated 5 out of 5 stars

The issues that I’ve experienced are…

The issues that I’ve experienced are due to my own misunderstanding.
Jumpspeak have been more than helpful in resolving my issues.
I would recommend this app to everyone who wishes to learn a new language.
Thank you Jumpspeak 👍👍👍

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

I regret not being able to use Jumpspeak

I paid $106US equivalent to $152.64Can for Jumpspeak on16 November 2025 but found that I didn’t have the time to give the program the study time that it deserved. The program was easy to follow and I am sure it would have been great to increase my knowledge of Spanish! However I regret that I would like a refund of my payment.
Thank you in advance!
Cliff Crow

November 16, 2025
Unprompted review
Rated 5 out of 5 stars

I made a mistake and just clicked…

I made a mistake and just clicked without reading. My error, my mistake I signed up AGAIN. I realised my error when reviewing my bank account. I requested a refund, explained my mistake via email from the Website and two days later a refund was issued. Prompt service with understanding 👍

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Best service, amazing experience

It's really an amazing experience to learn german with Jumpspeak. I like the features, the stories, the conversation that really help me. The service is also excellent, fast response with immediate solution. Keep up the good work!

February 8, 2026
Unprompted review
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Rated 1 out of 5 stars

Unable to get help with customer service, lessons not helpful

Unable to get help with customer service, everything is AI generated. Also, I was somehow signed up for an add on that was never used, but I was charged $179. I did not find the lessons to be particularly helpful. Lengalia is much better with comprehensive lessons and vocabulary. It is also far more affordable. This site feels like a scam.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Needs serious improvements …

This app sounds good but is extremely poor. I speak enough Spanish but note since I am not travelling to Spain as often I was having a problem remembering words. I purchase a basic plan so I can just keep up with my confidence. The app shortcuts words for example the verbs are not used properly. Instead of to eat ‘comer’ they say eat. Not a problem if you know what it means, pronunciation sometimes poor. Again not a problem if you now the correct sounds - teething problems. For me it was when I bought a basic product which I paid for 12 months renewable at 69£ after, then they charged me again after 7 days saying my free trial was finished and charged me for something i didn't purchase at a figure that wasn’t on the system or my receipt.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Gold standard customer service!

I accidentally chose the wrong subscription and had to cancel it, then purchased the one I wanted. I had 2 charges on my card, and the subscription portal was a little confusing. They replied back very empathetically and with a full explanation of what was going on. They initiated my refund immediately. I just started using the app but if its as good as their tranparent and responsive customer service, I will be very pleased!

February 5, 2026
Unprompted review

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