JustPark Reviews 181,459

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenient locations of the parking spaces, often noting their proximity to key destinations like train stations, arenas, and city centers. The booking process is generally considered easy and straightforward, and consumers find the prices reasonable, especially when compared to alternative parking options. People highlight the positive user experience, emphasizing the ease of entry and exit from the parking facilities, sometimes facilitated by technology such as license plate recognition. Many reviewers express satisfaction with the service, noting that using the service takes the stress out of finding parking and ensures a space is available upon arrival.

Based on these reviews

Rated 5 out of 5 stars

Easy to book. Good choice of parks. Clear operating details given by email. Space available. Good value given central London location. Automated gate to car park seemed to be open throughout... See more

Company replied

Rated 5 out of 5 stars

Easy to find, all information provided. Helpful staff on site. Secure parking within walking distance to city center. If time extension needed, easy to be done online. Brilliant. Makes life so much ea... See more

Company replied

Rated 5 out of 5 stars

Easy to find. Reasonable cost. Better than trying to find parking on very busy road. If parking Oxford Lane/Street Cardiff, you need to push padlock bar down, not pull from bottom as we were doing. Co... See more

Company replied

Rated 5 out of 5 stars

Parking at Stratford International Just park, couldn’t have been easier, the fees were very reasonable the journey and route in was smooth not congested and we found the car park with ease. A short wa... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic parking. Literally across the road from the arena. Great directions and instructions to make the parking as smooth as possible. Similarly priced to arena parking but 100% beats si... See more

Company replied

Rated 4 out of 5 stars

This was the first time we have parked across the IBIS in china town, birmingham. Off peak great location, in peak there isnt alot of room if you are leaving our entering the car park at the same tim... See more

Company replied

Rated 1 out of 5 stars

Firstly the online price for booking we were charged cost way more than the onsite hourly charge. We arrived 5 mins before our booking and the barrier would not open so we waited until exactly 14:00... See more

Company replied

Rated 5 out of 5 stars

Very useful place to park, clear instructions, although slightly confused by which was the left hand side of the drive (as you look at the house, or as you looked from it?). You do also need to be cau... See more

Company replied

Rated 5 out of 5 stars

Great Parking space. 15 min walk to Tottenham Hotspur’s stadium. 3 parking spaces available here and Steve drops a message advising which one to park on also leaving your reg details clearly marked f... See more

Company replied

Rated 5 out of 5 stars

All fine on this occasion. I was able to find a space outside & had enough room to manoeuvre into it. I was apprehensive after reading the reviews post-booking, because it sounds like it’s often (wron... See more

Company replied

Rated 5 out of 5 stars

Easy to locate, easy drive-in access, well lit, good size parking spaces for SUV's, 2 minutes walk into the centre, very convenient, reasonable charges. There did seem to be free access for any pedest... See more

Company replied

Rated 5 out of 5 stars

Got to High Wycombe train station with 3 grandkids to catch train to London to see Cirque to Soleil and told ‘no trains into central London today’. Immediate panic, told to drive to Hillingdon, chan... See more

Company replied

Rated 5 out of 5 stars

Excellent communication. Everything worked as it should. Clean car park. Went without a hitch. Thanks for seamless experience. Chinatown car park in London was great. Just need to remember to keep goi... See more

Company replied

Rated 5 out of 5 stars

I used Blackburne House carpark in Liverpool, usefully situated near the cathedrals and the Liverpool Phil concert hall. Everything worked well, my passenger keyed the entrance code I had been sent in... See more

Company replied

Rated 5 out of 5 stars

Great choice for single female attending 3 day conference at Brighton Centre. Accessed car park mostly through Double Tree hotel entrance, exited through hotel or directly on street using push button... See more

Company replied

Rated 5 out of 5 stars

Highly recommend Apex Parking Covent Garden car park pre booked through Just Park. Perfect car park. Easy to pre-book on the app. Secure car park using rollers with automatic number plate recognition.... See more

Company replied

Rated 1 out of 5 stars

The barrier needs to remain up after an event at the 02 to allow cars to exit the carpark in an orderly fashion. Instead cars were cutting infront of each other as the wait to get out of the car park... See more

Company replied

Rated 3 out of 5 stars

Prepaid parking spot. Couldn’t enter. Had to take a ticket to open the barrier. Paid ticket immediately to avoid double costs (10,95£ !!). Few hours later couldn’t exit. So we missed our Eurotunnel i... See more

Company replied

Rated 5 out of 5 stars

My wife and I were travelling from Ayrshire to Glasgow City Centre for a couple of consecutive nights of Celtic Connections. Mercure Hotel, Ingram Street, Glasgow; has limited parking spaces on a “fir... See more

Company replied

Rated 5 out of 5 stars

On arrival Barrier lifted to allow my vehicle to enter the car park . It was well lite up and Security were on site and visible . Location close to our hotel and in the morning after we returned to ou... See more

Company replied

Rated 4 out of 5 stars

Initial booking was easy. But could not find location as postcode took me to wrong location. 15 mins driving around failed to find way in to car park, so gave up and parked in an expensive NCP. But g... See more

Company replied

Rated 5 out of 5 stars

I was headed to Shetland for Up Helly Aa, but couldn’t get a crossing with my car so I had to leave her in Aberdeen. Not only did JustPark provide a secure place for the car, it was also incredibly... See more

Company replied

Rated 5 out of 5 stars

Easy, convenient and safe. I was originally concerned from the pictures that I would need to walk through lanes to get back to my car and with it being late at night this would have been an issue. How... See more

Company replied

Rated 5 out of 5 stars

Booked a private space in Princess Gate London, opposite Iranian embassy. Police desired to block the access to Princess Gate, because of ongoing protests in front of the Iranian embassy. Used the Jus... See more

Company replied

Rated 5 out of 5 stars

Very happy using JustPark found a parking spot very close to where I needed to be. Access details / pin provided for gate entrance which wasnt needed as the gate was already open when I arrived.... See more

Company replied

Rated 5 out of 5 stars

Very easy to obtain parking details, & locate car park, location very near centre, peace of mind that no problems with wardens would occur. I wrote out a sign for windscreen, stating your company,... See more

Company replied

Rated 5 out of 5 stars

So easy to make a reservation. Competitively priced. Took the stress out of knowing if I’d be able to find a parking space. Reduces the possibility of damage to your car. The length of stay option... See more

Company replied

Rated 1 out of 5 stars

My wife arrived at the postcode provided and found she was on the wrong side of a duel carriageway with no easy way to turn around. She tried to work her way back but the directions didn’t help and s... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Easy online booking and parking was effortless, upon arrival the barrier went up, I parked up with plenty of spaces near the terminal. Then coming back equally effortless, I just dr... See more

Company replied

Rated 5 out of 5 stars

Required parking for a visit to The QE Hospital and wanted to avoid the stress of finding on site parking. Couldn’t recommend this parking more. Easy to find, parking spaces clearly visible on the dr... See more

Company replied

Rated 5 out of 5 stars

Perfect space within easy walking distance of The Palace Theatre in Westcliff. I have an I10, which was just the right size to fit on the drive. My passengers got out before I reversed in as it was al... See more

Company replied

Rated 4 out of 5 stars

Used Just park on a few occasions and so far I have had good experiences. On my last booking I made the error of booking the wrong date. This was difficult to resolve online as I couldn't just change... See more

Company replied

Rated 1 out of 5 stars

If you travel for work and your plans change often, do yourself a favor and stay far away from this service. I reserved four days of parking, but my trip changed, and I only needed three. They re... See more

Company replied

Rated 5 out of 5 stars

A good, intuitive app that shows several options near your destination. It suggests the best parking lot by comparing distance, price, and quality. I used it and had a very good experience. The parkin... See more

Company replied

Rated 5 out of 5 stars

Such an easy booking and using experience - helped us massively on a day we needed to get to town as had show tickets but our line wasn’t working - was so easy to use and book and easy to find space j... See more

Company replied

Rated 5 out of 5 stars

First time I have used the company. Was easy to do; only small factor was that the directions into the parking space could have been bit more explicit. Had to go round 3 or four times to get access i... See more

Company replied

Rated 5 out of 5 stars

Today I used the JustPark website for my Croydon TLS appointment. I booked parking from 8:30 am to 10:30 am and used the dedicated parking space. It was only a 10-minute walk to the center, and the... See more

Company replied

Rated 1 out of 5 stars

Arrived at booking, barrier wouldn’t open, no keypad to enter override code, no support available due to time. Applied for refund via awful AI Bot system as only method available. Now been waiting TWO... See more

Company replied

Rated 5 out of 5 stars

Easy Entry and exit without the QR code ( plate recognition) and car safe. Bays all clean too and even valet service, not well advertised though maybe opportunity for them to ask incoming cars?. Exce... See more

Company replied

Rated 4 out of 5 stars

Very straightforward booking process. One annoying point was that the fee has been taken immediately from my account only for the driveway owner to cancel the booking 10min later, yet I have to wait 5... See more

Company replied


Company details

  1. Parking Lot
  2. Electric Vehicle Charging Station
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space
  6. Valet Parking Service

About JustPark

Written by the company

JustPark makes parking easier for over 13 million drivers, helping them find and reserve a space via 5 star-rated app and website products.

On the other side of the marketplace, JustPark offers an online platform for over 45,000 property owners to earn money from spare parking capacity - from driveways and spaces at private residences, to empty bays in car parks at hotels, churches and offices.

Winners of Sir Richard Branson’s VOOM competition, backed by BMW and Index Ventures (Facebook, JustEat, Dropbox) and chosen as one of WIRED’s hottest European startups, JustPark is leading the disruption of a £50bn global industry. With the highest-rated apps and over 1.7m customer reviews at an average of 96% satisfaction, we are UK drivers favourite parking app.

JustPark

Written by the company

The Parking App
The UK's favourite parking app, on a mission to make parking easy. Over 13 million registered users, over 50,000 managed locations. Find parking in seconds as a driver - or manage parking intelligently as an owner/operator.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

181K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good spot

Good spot secluded plenty of space and not too far from my intended location I was visiting

February 10, 2026
Rated 1 out of 5 stars

The car park is very small only space…

The car park is very small only space for four cars. It was already full when I arrived, however I managed to tuck in really tight and worried the whole time that the other cars would have difficulty exiting the car park.

February 7, 2026
Rated 4 out of 5 stars

The location was really good & great…

The location was really good & great value. However the satnav kept taking us to the way out, which was gated & closed.
It should be made clear entrance is between 2 buildings & narrow. Also entrance is off Holborn road.

February 4, 2026
JustPark logo

Reply from JustPark

We're happy to hear that you found the location good and the value great. We'll look into the directions provided.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, quick and easy to use and made my journey less stressful knowing exactly where to park because of excellent instructions and directions

October 9, 2025
JustPark logo

Reply from JustPark

We appreciate you sharing your experience!

Rated 5 out of 5 stars

Good one

Good one.

Was planning for another car park which was full and outdoor, this one which 10+ floors, ample number of parking and managed to get it booked at the last moment. So far no parking tickets :) , hence could say reliable one 😊

February 10, 2026
JustPark logo

Reply from JustPark

Thank you for your positive feedback; it's great to hear we've proven reliable for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look