KaffeK Reviews 42,464

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the extensive selection of coffee brands and pods available, often finding unique varieties not readily available elsewhere. The prices are considered competitive, and many consumers highlight the value, especially when compared to local supermarket offerings. People also appreciate the ease of ordering on the website. Consumers consistently praise the delivery service, noting that the company provides excellent communication throughout the shipping process. While some acknowledge that delivery times can vary due to the products shipping from Denmark, many still consider the delivery to be prompt and reliable. The quality of the products consistently meets or exceeds expectations.

Based on these reviews

Rated 4 out of 5 stars

Been using for a couple of years, and purchasing their own brand flat white coffees. Certainly so much cheaper than the Nescafé pods. Yes more difficult to work out quantities needed (also get espres... See more

Rated 4 out of 5 stars

Always happy with the quality, choice and price. Although KK advise that delivery times are (I think) 7-12 days, this seems to vary depending on the day of the week, which makes it hard when deciding... See more

Company replied

Rated 5 out of 5 stars

I’ve been shopping with KaffeK for over a year, and I’m always impressed! They offer fantastic prices and an amazing variety of coffee brands, so there’s always something new to enjoy. Every order is... See more

Rated 5 out of 5 stars

Fabulous choice of espresso coffee beans from the likes of Segafredo, Borbone, Kimbo, Lavazza. I ordered on the UK site on a Sunday and the beans were delivered by Royal Mail the following Saturda... See more

Company replied

Rated 5 out of 5 stars

I rate KaffeK VERY highly. Always swift in dispatching the goods. Only let down by the Royal Mail in this country. Came from Denmark quickly but took longer to traverse England, delivered to a depot 4... See more

Rated 5 out of 5 stars

Have bought from Kaffek a few times now and, yes, delivery can take a while from Denmark (particularly if, like me, you're daft enough to place an order the Monday before Christmas). The reasons I wi... See more

Rated 5 out of 5 stars

I've been using this website for years now to get my Nespresso coffee pods, and they're always great. A wide range of different coffees/brands to try, all at great prices. Nespresso lost me with their... See more

Rated 4 out of 5 stars

Extremely wide range of coffee capsules that are not generally available from elsewhere, especially 21/24 XL packs for Tassimo. Prices and minimum order values have edged up. I have had a few orders,... See more

Rated 5 out of 5 stars

I normally purchase coffee pods from KaffeK but I have gone back to coffee beans and this is the first time that I have got them online. KaffeK have a wide range of coffee beans at reasonable prices... See more

Rated 5 out of 5 stars

An excellent company. I was given a Nespresso Zenius but am not a business so can't buy pods from Nespresso. Was very pleased to find Kaffekapslen. Placed an order (and aware of delivery times - why... See more

Rated 5 out of 5 stars

I have used Kaffek (both under the current name and the previous name) many times and have always had a great experience. Considering the goods are shipped from the EU it has always been very smooth.... See more

Rated 5 out of 5 stars

Best price on the market. The whole process is smooth and well organized. Shipping is fast, reliable and the customer is kept well informed. Highly recommended already to friends and colleagues.

Rated 1 out of 5 stars

Unfortunately,a terrible experience this time.Dont know if the change of name has caused an issue.Waited 10 days and no delivery but it was the blasé customer service who really nailed the one star.No... See more

Company replied

Rated 5 out of 5 stars

Great Prices (Tassimo products) Rapid order acknowledgment Great Communications as to order progress Better than average delivery times (faster than UK based in many cases) Third time using and s... See more

Rated 5 out of 5 stars

Always great service, i use them for all my coffee now, as the prices are really reasonable, the variety is superb and they have delivered on time, every time. I would recommend Kaffek to anyone who... See more

Rated 5 out of 5 stars

Great variety of coffee at very competitive prices and great company in general to do business with. Website is well set out and ordering is easy. Always kept informed of progress of shipment, which... See more

Company replied

Rated 5 out of 5 stars

Have only ordered once, I ordered 10 different types of Nespresso pods. Absolutely excellent quality at a great price, wonderful variety. I recommend highly, did take about 8 days to get to me but I'l... See more

Rated 5 out of 5 stars

Ordered a few times now & tried several different pods for Dolce Gusto machine. Fantastic value for money & great taste. The everyday flat white has turned out to be a favourite. Quick shipping via Ro... See more

Rated 5 out of 5 stars

The company kept me up to date with the hold up of my latest delivery due to issues within the food chain and a customs embargo on certain products outside of Kaffekapslens hands. Allegedly all resolv... See more

Rated 5 out of 5 stars

As long as you are happy to wait for your order to be shipped over from Denmark, with great communication at every stage, then ordering from Kaffekapslen is thoroughly recommended. We have placed seve... See more

Rated 5 out of 5 stars

Great company. There’s a huge range of coffees and teas available and a detailed description of each brand. I like the fact that many items are not available in UK stores - and the prices are usual... See more

Rated 5 out of 5 stars

Excellent value coffee delivered on time. You can pay four times as much for similar quality elsewhere delivered immediately or wait a week for KK. My fifth order of 900 pods which will last 5 months.... See more

Company replied

Rated 5 out of 5 stars

Our latest coffee order was as usual delivered promptly and I would recommend Kaffek to anyone. Their prices are very good, the range available is enough for our needs and despite the import stage the... See more

Rated 5 out of 5 stars

I've used this company for the last few years since I discovered them online for my coffee pods and I have nothing but good to say about them. The website is good, the product choice is good and reaso... See more

Rated 5 out of 5 stars

It may seem nuts to order our coffee and hot chocolate from another country. However, this company has a fabulous range of pods etc, fast despatch and delivery, very cost effective and great communic... See more

Company replied

Rated 5 out of 5 stars

Easy to use well laid out website with lots of choice and realistic prices. Speedy delivery however due to matters outside of Kaffe control on this occasion took longer than normal but i was always ke... See more

Company replied

Rated 5 out of 5 stars

honestly i was so sceptical due to so many reviews complaining. but i had no issues. I am in EU, i presume if u are in UK you should avoid as customs causes an issue, but EU customers seem to get serv... See more

Rated 5 out of 5 stars

Always an excellent coffee & excellent service. Been buying coffee from this company for a couple of years now & always well informed about order & if any delay which has only happened once. Beautiful... See more

Company replied

Rated 5 out of 5 stars

Easy to place an order and a little tech glitch during the payment phase was promptly taken care of by customer service. Delivery was seamless with the box undamaged and all items in pristine con... See more

Company replied

Rated 5 out of 5 stars

I have been buying my coffee pods from Kaffek for a few years. Everything has been excellent until my last order when the Nespresso pods were plastic rather that aluminium. This caused me a problem wi... See more

Rated 5 out of 5 stars

Was very fed up of the lack of choice here in the UK so extremely pleased that I discovered Kaffeekapslen. Excellent prices and they sell Jacobs capsules! Delighted with everything and a little wait... See more

Rated 5 out of 5 stars

I have placed 3 orders over the past several months for various coffees and teas not available in stores. They have arrived in a timely fashion with all items ordered and well packed. Excellent qualit... See more

Rated 5 out of 5 stars

Whilst it can take a week to 10 days for delivery from Denmark to the UK - it's worth the wait. The wide variety of choice and the quality of the coffee are second to none. One gripe though - the ne... See more

Rated 5 out of 5 stars

Great Tasting Coffee at a very competitive price. I've had a number of orders for Senseo Compatible Coffee Pads from KaffeK. Always delivered on time undamaged. KaffeK are now my go to supplier f... See more

Rated 4 out of 5 stars

I cannot tell the difference between their coffee or the named brand, sometimes I get a duff pod but otherwise they are fine. I also like the fact that you can get varieties that you don't see elsewhe... See more

Rated 5 out of 5 stars

Low prices, fast delivery, beautiful packaging! I ordered two Advent calendars as gifts, and they arrived in perfect condition. I've also been buying ground coffee for myself and capsules for my paren... See more

Rated 5 out of 5 stars

Good communication following my order and prompt delivery. I ordered advent calendars again following last year success. My brother in law loves them in particular. I share the coffee pods with the... See more

Rated 5 out of 5 stars

Love Kaffek - can highly recommend them. Not only a great range of coffee and very good prices, all my orders have always gone smoothly. Occasional delay with customs but they even kept me updated thr... See more

Company replied

Rated 5 out of 5 stars

Plenty of choice. Good range of coffee varieties for Tassimo. Clear process to make an order, and updates of its progress. Delivery time is understandably longer than with a UK supplier; also deli... See more

Rated 5 out of 5 stars

Very quick delivery. And excellent variety of products for your machine which shops don't stock. Very good price. Excellent service from start to finish, highly recommend.

Company replied

Rated 5 out of 5 stars

Honestly best company I've ever bought from . Just from the emails I've received so much passion for there products and for there customers it's amazing. I've never in my life had so much inform... See more

Rated 5 out of 5 stars

Kaffekapslen are just the best - They stock a great range of pods, delivery is very quick and their coffee is a great price. Why buy mediocre UK pods in the supermarket when you can choose from some f... See more


Company details

Written by the company

KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Best Pods ever!

Amazing customer service, great coffee pods at a really good price. Won’t buy them anywhere else

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Since I bought a dedicated coffee machine, I have been buying the coffee beans from KaffeK.
It is value for money, the 1kg pack can last me a good while.
Delivery has been great and fast so far.
Each brand of coffee beans has a detailed description and the intensity. Consumer can then decide before the final purchase.
Cheers

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Name change problem

I have ordered several times from Kaffekapslen but now that the company name has changed to Kaffek my bank RBS is rejecting the online payment and actually blocked my credit card so until this issue is corrected I am unable to place orders

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Best price on the market

Best price on the market. The whole process is smooth and well organized. Shipping is fast, reliable and the customer is kept well informed. Highly recommended already to friends and colleagues.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Always great service

Always great service, i use them for all my coffee now, as the prices are really reasonable, the variety is superb and they have delivered on time, every time.
I would recommend Kaffek to anyone who wants great coffee at a good price

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

No irish cream - buyer beware

This review concerns an order placed at the Kaffek shop in Denmark and the communications was handled by the site Kaffek.gr
Last December a colleague at work gave me a capsule with irish cream taste and i liked it very much. So next time my colleague placed an order (07/01/2026), it included 2 packs of irish cream espresso capsules for me. I received the package this Monday (late delivery because of the Greek courier service Geniki Tachydromiki) and i made a coffee expecting it to have the same taste. To my surprise, the taste was completely different and it was like any ordinary coffee capsules and nothing like irish cream. The capsule also had a different colour than the one on the packaging so i gathered that the package was filled with different capsules. I contacted Kaffek about it and they replied that the irish cream package contains irish cream capsules and the ingredients have not changed. I replied again that the capsules are completely different from the ones i tasted and they replied again like a broken record, that the taste is the same and it has to do probably with "subjective factors" (i guess that means me). I asked them to give me an address so i can send back the capsules (not asking for refund) because i really didnt want the capsules i got and they told me returning them costs 10€ (more than the capsules cost). Not recommending this shop to anyone.

February 5, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hi,

Thank you for taking the time to share your experience. We’re sorry to hear that the Irish Cream capsules you received did not meet your expectations.

We understand how disappointing it is when a product tastes different from what you remember, especially when you previously enjoyed the same flavour. We would like to clarify that the recipe and ingredients for our Irish Cream capsules have not changed, and the contents of the package match the product description. Variations in capsule colour can occur between production batches or suppliers and may not always match the images shown online.

That said, taste is of course subjective, and even though the product itself has not changed, your experience and disappointment are valid. We’re sorry that we were not able to find a solution that felt satisfactory to you.

Regarding returns, the €10 fee reflects the shipping costs charged by our courier partners for international returns, but we understand that this can feel unreasonable compared to the price of the product itself.

If you’re open to it, please feel free to contact our customer support again directly so we can look into whether a better solution or a goodwill gesture might be possible in your case. Our goal is for customers to feel confident and comfortable shopping with us.

Rated 5 out of 5 stars

Great Tasting Coffee

Great Tasting Coffee at a very competitive price.
I've had a number of orders for Senseo Compatible Coffee Pads from KaffeK.
Always delivered on time undamaged.
KaffeK are now my go to supplier for Senseo Compatible Coffee Pads.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Having ordered from them, KaffeK sent through my invoice with two incorrect postcodes to the correct address. The billing address had a different postcode to the delivery address. The textual address was correct and the same for both incorrect postcodes. I notified them of their mistake that the product would not get to me and they charged me £10 for the mistake they made even though it was clearly logged on the invoice. In no other business would this happen and be justified to charge the customer for company inefficiencies. Really disappointed with this type sharp practice.

February 5, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,
Thank you for taking the time to contact us.

We are sorry to hear about your experience. We have already answered you by email and would like to resolve this matter with you in a friendly and fair way. Your feedback is important to us, and we hope to find a satisfactory solution together.

We wish you a good day!

Best regards,
Your KaffeK Team

Rated 1 out of 5 stars

Unfortunately,a terrible experience…

Unfortunately,a terrible experience this time.Dont know if the change of name has caused an issue.Waited 10 days and no delivery but it was the blasé customer service who really nailed the one star.No fs given,yeh we have sent it on the wrong truck,we'll get back to you.4 days later still no correspondence. Eventually got an answer on the phone and it was we can send again if you want.Refunded and will think twice before ordering again.Lidl currently do pods ,just as good and nearly same cost.

February 5, 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Thank you for taking the time to share your experience. We are genuinely sorry to hear about this.

We sincerely apologise for the delivery delay and for the lack of follow-up from our customer service team. We fully understand how frustrating it is to wait for an order and not receive clear communication, and this is certainly not the level of service we aim to provide.

Unfortunately, the shipment was placed on the wrong truck during transit, but it is clear that we did not handle the communication or resolution of the issue well enough afterwards. This is something we take seriously, and your feedback will be used to improve both our internal processes and customer communication.

We regret that this experience has made you hesitant to order from us again, and we hope we may have the opportunity to provide you with a much better experience in the future.

Kind regards,
KaffeK

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