KAYALI Reviews 75

I'll start out by saying that everything I ordered was delivered in a reasonable amount of time. There is an issue with the scent of the 50 ml bottle in the Iconic Vanilla duo set. It is overly musky.... See more

Kayali! What can I say? This was such a great experience! I haven’t stopped wearing my new perfumes! Please make a BIGGER version of the Freedom Matcha! I’m in LOVE!!! This was my first time purchasin... See more

I love Kayali perfumes! The scents are rich, luxurious, and totally unique – unlike anything I’ve tried before. My favorite is Vanilla | 28, And the longevity is fantastic and I have had so many com... See more

I recently purchased the Kayali Marshmallow fragrance and I’m genuinely impressed. The scent is sweet without being overpowering, with a soft, creamy marshmallow note that feels cozy and feminine. I... See more

The entire experience was a pleasure from start to finish. The website is easy and intuitive to navigate, the product descriptions are clear and thoughtfully detailed, and the delivery was impressivel... See more

Im a beginner to Kayali perfumes and I truely love my journey! I have fallen in love with the brand and cant get enough of all the delishous smells. It would be even more amazing if liquorice could be... See more

I miss your old packaging i was so hyped for it but my girl really loves this perfume and am happy you delivered atleast i will definitely give a 5🤗

Honestly 5 stars to everyone at Kayali, all my perfumes smell a 10/10 and just want everyone to know to keep up the good work!! Thank you for helping us girlies smell good all day

The set I was most anticipating, 50mL + 10mL Vanilla 28 Duo, was refunded because they ran out of stock. There should be a listed amount of stock or some warning that tells customers how long a produc... See more

I ordered 2 Bakhoor Burners in Dec to use them as gifts, they were delivered on the same day, the packaging looked lovely, very personalized and I LOVE the product!

I am overjoyed that you restocked my favorite fragrance in a large size as this has been so had to get lately. I am speaking about the Kay Ali Mush 12. I hope this will not be discontinued in the fu... See more

Ordered a perfume for my daughters 21st birthday. Full in stock online. 6 days later, receive an email to let me know that my order had been cancelled as per my request. Ill make it clear here, I had... See more

First order and so far, I'm totally unimpressed... Ordered 2x perfumes on Monday, January 12th and as of today, Tuesday, January 20th 2026, no parcel and not even an email with a tracking... See more

If I could give 0 stars I would. I ordered a perfume which I did not like from the UK and immediately requested for a return which was collected by shipping company. According to the tracking, this... See more

I purchased floral musk 12. What I received was the wrong item. I returned the incorrect item on Dec. 31st. Kayali received there product back on Jan. 5th, according to the tracking number from the po... See more

I ordered 2 bottles of perfume - same size 100ml bottles - only one was packaged in the box with shipping receipt stating two were in box. After a few emails and showing pictures of the box and its co... See more

Kayali’s customer service is the worst. I’ve been sending emails since early October about a refund that they have yet to issue to Klarna. Do not purchase from them directly. Purchase from Sephora but... See more

UPDATE: The company asked me to reach out and when I did they just merged and closed my tickets. I placed an order and it was not delivered. The yodel courier delivered it to a random place a... See more

Appalling service. Similar to previous reviewers. Placed an order on the 21st Nov they took the payment and now nothing. No updates to status or indication that the order has been delayed.... See more

Delivery is fast and smooth, perfume smell amazing, just price is a bit high. I would like to see better discounts.

Terrible company with awful customer service. I ordered fragrances from this company and spent over $150.00. I received a package that was devoid of any fragrances. I contacted them and was told to... See more

I wouldn’t buy another item from this company. Their customer service is so bad and their lame staff is actually rude. They are the worst and are so greedy and unprofessional. They are the most diffic... See more

I ordered an item on Nov 30th and it hasn't arrived nor been shipped. There is no customer service number and on email they don't respond or let you know if your item will ever arrive. Buy from a com... See more

I spent over $200 on perfume. The bottle of Wedding Sental’s top is hard to get off. They said I could get a replacement when I sent it back. The post office will not accept it with the prepaid label.... See more

Absolutely awful customer service! Placed an order 30th November , I’ve contacted them twice to find out expected delivery timescale and I’m getting nowhere. I’ve now requested that they cancel and r... See more

They really are bad at making perfumes that last or have any strength. Even worse is their customer service. I don’t ever buy anything from Canada and I guess maybe that’s something to do with it but... See more

The scent of Vanilla 28 on the Kayali website was not the same as it was when my daughter tested it in a store and they refuse to exchange it. What a waste of $160 and horrible customer service.

I ordered from their store in part because a free mini was advertised with purchase, which I did not receive. When I contacted customer service, I was told it could not be sent because it... See more

ZERO communication in regard to the shipment of my order and ZERO response to my emails requesting this info!!! Ridiculous! If you are going to do business online…get your shipping act together!! I... See more

DO NOT BUY FROM THIS WEBSITE KAYALI.com !!! The order was tracked along the way and then say they cannot contact by phone even though you have given them postcode etc no need to phone me! Then they s... See more

The smell is weird and not nice. I smelled it at sephora and then ordered it from Kayali.com The smell is completely different. Honestly, im so disappointed and u happy

DO NOT BUY PERFUME ONLINE directly from them. Go to a store to be able to test it, then buy it there, don't give your money directly to them. Everyone was raving about Musk 12 and the notes sou... See more

Made an order directly from Kayali for my partner and the product never arrived, it did get shipped and then suddenly received an email saying to contact seller. I decided to call up YODEL as they wer... See more

I placed on the black friday sale my order to my P.O. Box to Germany. 1st parcel was sent back from DHL. No information came from Kayali's customer service. I have to contact them. The 2nd parcel... See more

Placed my order Dec 18th for Christmas.. today is the 31st.. it was delivered and hour away.. No return emails and no contact number.. Very Poor Customer Service..

My boyfriend had ordered me the 100ml of the yum boujee marshmallow. Waited two weeks just for them to send me a 50ml. I contacted the company right away and they let me know to send it back and the... See more

Package got stolen- sent videos and police report, company would not replace my $250 order.

Always such a good perfume. I bought musk, vanilla, and one of the new freedom perfumes. The vanilla an musk were amazing for me, but the freedom santal was a bit too strong for my taste. Smells great... See more

Amazing variety!! Amazing scents!!! I truly wish I had more to talk about since I pretty much ordered the samples. Hope to save up more money, buy more and review on my TikTok channel - @imjustsprayi... See more

Fast shipping. Amazing experience. Im wearing my perfume right now. Thank you for bringing back musk 12.

Perfect : fast delicery, very good package and very quality products. Will repurchase for life.

Fabulous perfume & good variety of sizes available to suit all budgets. Sample sizes are available too

I love the website. Offers the full range of Kayali products. Very easy to navigate. Also gorgeous optics.

I ordered a Kayali perfume duo set, however the parcel I received contained only a sample box. The enclosed dispatch note showed “0” next to the perfume set, indicating that the item was not i... See more

Overpriced and overrated perfumes. Barely smells like anything. Way overpriced for the quality