Reply from LingoCulture

Jan 30, 2026

Bonjour Eric,

Thank you for being part of LingoCulture for the past six weeks! We are so pleased to hear that you are finding your lessons valuable and that the quality of our teaching team has made such a positive impression.

We truly appreciate the honesty as it helps us improve:

i. You’re right, our teachers are incredible people with their own journeys. Sometimes they move on to new life paths, further studies, personal opportunities among other things. Because we deeply care for our team, we handle every departure with full support from our HR team. While we understand it’s tough when a favorite teacher moves on, we have to balance communication with their right to privacy. We are, however, looking into ways to better inform students of these changes while respecting those boundaries.

ii. We hear you on the "work emergencies." It’s important to note that the policy you’re referring to is not yet fully active, it is currently being reviewed and refined by our team. Your feedback is incredibly timely, as it helps us find that 'sweet spot' where we balance teacher stability with the flexibility our students (especially busy professionals) need.

Thank you for advocating for our teachers and for sharing your experience. We are committed to making sure LingoCulture remains a great place for both you to learn and our teachers to work!

Reply from LingoCulture

Jan 22, 2026

Bonjour John,

It is truly wonderful to see how much progress you’ve made over the past six months! Reaching a point where you feel you’ve 'learned so much' is a huge achievement.

As always, we appreciate your honesty. Because our community includes a wide variety of learners, from casual hobbyists to those with a more focused learning style, our teachers aim to find a rhythm that suits each individual. We never want a student to feel that our instructors only teach lightheartedly; rather, for students with ambitious goals like yours, we want to ensure the challenge level stays high.

For specialized goals like the TCF, being specific with your teachers about your expectations makes a massive difference. As well, our admin team is also always here to help with this process. We can provide a curated list of TCF specialist teachers and make internal notes on the administrative side to ensure your instructors know exactly what you need.

Thank you for recognizing the hard work of our admins and the new features being implemented. We’re excited to help you crush those TCF goals!

Reply from LingoCulture

Jan 21, 2026

Bonjour Diggory, and thank you for taking the time to share such a detailed review. We appreciate the opportunity to clarify a few points from our side so future learners have the full context.

1. Teacher availability
We’re glad to hear you connected well with your main teacher. As we explained during your subscription, LingoCulture gives access to a pool of teachers rather than guaranteeing long‑term availability of one specific instructor. Teachers’ schedules and personal circumstances can change, and we’re not able to share private information about their employment or personal decisions. That said, we always encourage learners to explore multiple teachers so they have continuity whenever someone becomes unavailable.

2. Booking windows and the “billing gap”
The booking window you describe only affects certain subscription scenarios, and we’ve already been working on an update that will remove this limitation. Additionally, all learners can select up to three favorite teachers and book with them a full week in advance, which helps maintain consistency and avoid scheduling stress.

3. Refunds and subscription upgrades
Our refund policy is clearly stated at sign‑up, and we do our best to apply it consistently and fairly. In your case, the subscription had already been used for more than half of the billing cycle, which made it ineligible for a refund. Even so, our team offered you 50% of your remaining classes to use after your cycle ended, an exception we proposed in good faith, but you chose not to accept it.

4. Transparency and support
We strive to be as clear as possible in all communication, and we acknowledged a wording mistake in one of our chats. We agree with your recommendation that learners should read the terms and conditions carefully, and we’re always available to clarify anything that feels unclear.

5. Platform issues
Like any tech platform, occasional glitches can occur, and our engineering team works continuously to resolve them quickly. When you mention “billing issues,” it seems to refer to custom adjustments outside our standard policies, which we’re unable to accommodate in order to keep the experience fair and consistent for all learners.

We’re genuinely happy that you enjoyed working with our teachers, and we appreciate your feedback. It helps us continue improving the platform for everyone.

Reply from LingoCulture

Jan 21, 2026

Dear Bee, thank you for sharing your feedback. We’re glad to hear you’ve enjoyed working with our teachers, and we appreciate the chance to clarify how the recent pricing update was communicated.

Less than two weeks ago, we emailed all active students to let them know about the upcoming price change, along with a loyalty discount available throughout 2026. It’s possible that message didn’t reach your inbox, and we’re sorry if that happened. The new rate only applies to new students for now, current students continue at their previous rate for the rest of the month before the new loyalty discount begins.

We value our long‑time learners deeply, and we’re committed to keeping communication clear and ensuring transitions like this feel fair and transparent.

Reply from LingoCulture

Jan 22, 2026

Hi Enrique,

Thank you so much for sharing your journey with us! It is incredibly rewarding to hear that you’ve gone from starting at zero to now holding your lessons almost entirely in French. That is a huge milestone, and you should be so proud of that achievement!

We are so glad to hear that the pronunciation support from our teachers and our visual flashcards have helped make the challenging parts of French feel more manageable for you. Our goal is to make the language and culture feel accessible, so it’s wonderful to know that those insights are making a difference in your experience.

Thank you for being part of the LingoCulture community for the past six months. We can’t wait to see your fluency continue to grow!

Reply from LingoCulture

Jan 22, 2026

Hi Louis,

Merci beaucoup! We are so happy to hear that you’re having such a positive experience with LingoCulture.

It’s wonderful to know that you’ve enjoyed learning with several of our different teachers. Your recommendation means the world to us and serves as a great boost for our entire teaching community.

Thank you for being such a great part of our program. We look forward to many more excellent lessons together!

Reply from LingoCulture

Jan 22, 2026

Hi John,

Thank you so much for sharing your experience with us! We are so happy to hear that your first two months with LingoCulture have been going so well.

It’s wonderful to know that our tutors have successfully tailored your lessons to match your current goals. We truly believe that a personalized approach makes all the difference in stay motivated. We’re also glad to hear you've had a great experience with our customer service team; we take a lot of pride in being there for our students whenever they need a hand.

We’re honored to be part of your language-learning journey and can't wait to see your progress continue!

Reply from LingoCulture

Sep 24, 2025

Thanks so much, Jonathan!

We're really glad to hear you had a great experience with both the teachers and the platform.

Your recommendation means a lot to us!

Reply from LingoCulture

Sep 24, 2025

Hi Michael,

Thank you for your honest and detailed feedbac, this is incredibly helpful.

We’re glad to hear you eventually connected with instructors who felt more engaged and supportive, and we take seriously your concerns about the earlier experiences.

We always encourage students to take an active role in shaping their classes by requesting specific activities, topics, or formats that suit their learning style. That said, this is absolutely not an excuse for instructors to disengage or avoid providing structured instruction.

Your comments help us reinforce that balance and continue improving the consistency of our teaching standards.

Thanks again for taking the time to share your experience.

Reply from LingoCulture

Aug 30, 2025

Hi Francisco,

Thank you for sharing your experience with LingoCulture! We're so glad the flexible scheduling have made it easy for you, we’re especially excited to share that we’re now extending our availability to nearly 24/7!

That means even more flexibility for learners around the world to book classes whenever it suits them best.

Your recommendation means a lot to us, keep up the great work!

Reply from LingoCulture

Aug 30, 2025

Hi Sahil,
Thank you so much for sharing your experience! We're thrilled to hear that we supported you so well in preparing for your TCF Canada exam.

Your kind words about our teachers mean a lot and we’re grateful for your recommendation and proud to have been part of your journey. Wishing you continued success ahead!

Reply from LingoCulture

Aug 14, 2025

Hi Thomas,

Thank you so much for sharing your experience! We’re thrilled to hear that making the switch to LingoCulture has been such a positive move for you.

I'm sure your feedback will help others in the same position, and we’re grateful you took that leap of faith.

It’s also wonderful to hear that you value the cultural and accent diversity our teachers bring. We believe that exposure to different French-speaking regions is a powerful way to deepen your understanding and appreciation of the language.

Thanks again for being part of the LingoCulture community. We’re excited to keep supporting your journey toward fluency!

Reply from LingoCulture

Aug 14, 2025

Hi Euxia,

Thank you for such a thoughtful and detailed review. We’re genuinely grateful for your kind words and the time you took to share your experience.

It’s wonderful to hear that you’ve found value in both our flexibility and the quality of our teachers. While it’s true that the most sought-after teachers can get booked quickly, we’re always working to expand our team with more instructors who share that same commitment to excellence.

Thanks again for being part of the LingoCulture community. We’re excited to keep supporting your journey toward fluency!

Reply from LingoCulture

Jul 25, 2025

Merci beaucoup, Stuart!

We're thrilled to hear you're enjoying the platform and finding value in the curriculum, teachers, and scheduling. Your kind words mean a lot to us and we're so glad the experience has been both enriching and accessible.

Reply from LingoCulture

Jul 15, 2025

Hi Kim,

Thank you for taking the time to share your experience. We're genuinely sorry that June didn’t meet your expectations, especially after a strong start earlier this year. While we understand your frustration around tutor availability, I want to clarify that our team was actively working to support you from the very first message—offering alternative options with the intention of prioritizing our current students. We recognized how frustrating the situation could be, and aimed to be as understanding and flexible as possible throughout.

The solutions may not have aligned with your initial request, but they were offered proactively and not in response to any accusations. We also provided compensation for the missed sessions, not as a reaction to pressure, but because we believed it was the right thing to do.

We’re continuing to expand our tutor network to better meet demand, and we’re glad to hear that some French was learned along the way.

Wishing you all the best in your continued learning journey.

Reply from LingoCulture

Jul 8, 2025

We’re thrilled to hear that learning at LingoCulture has been such a positive experience for you. Our teachers work hard to make the classes both effective and enjoyable, so knowing you feel supported and inspired truly means a lot to us.

We also appreciate your feedback about scheduling! While 5:00 AM Paris time isn’t currently part of our regular availability, we're always exploring ways to better accommodate our students' routines—and your suggestion is valuable as we plan future updates.

Merci encore and à très bientôt in class! ✨

Reply from LingoCulture

Jun 30, 2025

Hey Kimberly,

Thank you so much for your heartfelt review! We’re absolutely thrilled to hear that your experience with LingoCulture has been so positive and that our coaching and class flexibility have supported your language journey in meaningful ways.

We’re honored to be part of your French learning adventure and look forward to seeing where it takes you next.

À bientôt.

Reply from LingoCulture

Jun 4, 2025

Hi Daro,

Thank you for your thoughtful feedback! We're delighted to hear that you enjoy LingoCulture and appreciate the dedication of our teachers.

We understand the importance of flexible scheduling, and we truly value your suggestion regarding earlier class availability. We'll take this into consideration as we continue refining our offerings. Additionally, we recognize how essential high-quality audio and video are for an optimal learning experience, and we're actively working to improve this aspect.

Your insights help us grow, and we’re grateful for your support. We hope to continue providing you with an enriching language-learning experience.

Reply from LingoCulture

Jun 3, 2025

Hi Agnes,

Thank you so much for sharing your experience! We're thrilled to hear how much you enjoyed practicing with native French speakers. There's truly no substitute for immersive learning with trained professionals, and we love that you felt supported in refining your language skills.

We appreciate your kind words and wish you continued success in your French learing journey!

Reply from LingoCulture

May 20, 2025

Hi Cory,

Thank you so much for sharing your experience! It’s amazing to hear how much you’re enjoying your lessons and how your teacher’s guidance is making such a difference.

Seven weeks in and already noticing progress—that’s fantastic!