LuxAlgo Reviews 1,571

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their positive attitude and helpfulness. Consumers highlight the excellent customer service and the prompt response times they experienced. People appreciate the high level of support provided, noting that their issues were quickly and efficiently resolved. The service provided by the business is also a recurring positive point in the reviews. However, opinions regarding refunds are mixed, with a low consensus among reviewers. While some reviewers report a fast and hassle-free refund process, others express difficulties and delays. Despite the mixed feedback on refunds, the overall sentiment towards the company remains highly positive, with many reviewers expressing gratitude for the support they received.

Based on these reviews

Rated 5 out of 5 stars

I opted for the LuxAlgo Ultimate Annual Subscription. When I initially opened the account, I connected my dad's TradingView username but I ended up opening my own shortly afterwards. Rodrigo made th... See more

Rated 5 out of 5 stars

I’m really impressed with LuxArgo. I purchased the Ultimate subscription a couple of days ago and shortly after noticed they launched a Black Friday sale. I reached out, and their support team respo... See more

Rated 5 out of 5 stars

This is an honest review if you’re wondering about paid reviews etc. Guys, the indicator is amazing, however it didn’t workout for me as I’m a new trader and it’s overwhelming. I’m still learning t... See more

Rated 3 out of 5 stars

Products are ok but not everything perfect as unicorns flying over the plains Used LA for 4 years. Indies are pretty ok, though with years and experience I found many free ones which are at l... See more

Rated 5 out of 5 stars

I was due for renewal on 21th of November. Was charged the normal subscription price of 719.98 However 3 days later LuxAlgo made their Black Friday Deal available which was 503 usd cheaper. I... See more

Rated 5 out of 5 stars

I had purchased a subscription in Jan (last week). However, I was unable to use it since my father was hospitalised and passed away a week ago. I reached out to Phoenix who came through for me... See more

Rated 5 out of 5 stars

This indicators look very promising unfortunately I feel to overwhelmed because I'm not experienced enough in this. I was chatting with Rodrigo, he tried to help me find a strategy to suit me bu... See more

Rated 5 out of 5 stars

Created another account in luxalgo. Forgot that several months ago i've already opened. After opening new account made a payment. Then when i've tried to link account to tradingview it's returned that... See more

Rated 5 out of 5 stars

I rarely write reviews, but Rodrigo at LuxAlgo truly deserves recognition. I had a billing issue and wasn’t even sure if I had an active subscription. Rodrigo not only processed a refund quickly a... See more

Rated 5 out of 5 stars

the indicators are amazing but too extensive for me at this time. I simply don't use them since I already have a successful strategy. I do think luxalgo premium is amazing for someone still trying... See more

Rated 5 out of 5 stars

There's a lot of valuable data packed inside of this software. Lux keeps their YouTube tutorials short and to the point whenever something is released which I really appreciate. Also, my brief interac... See more

Rated 5 out of 5 stars

Not only the services offered here are great. The support also helps super. I had problems getting my logins back, because I couldn't get it anymore and didn't use the service for 2 years. After sligh... See more

Rated 1 out of 5 stars

I found it very difficult to use. They have predatory business practices, terrible customer serivce. Got charged $ 300 for an annual autorenew I thought I had actaally cancelled. Somehow they used an... See more

Company replied

Rated 5 out of 5 stars

It's one of the best and easy to learn Algo tools which I used and it has so much improvements like the Ai backtesting (which I didn't get to use it since I had premium membership). and one of the th... See more

Rated 5 out of 5 stars

Got into the indicator game too quickly thinking I was ready. Only to realize I needed more time to understand price action and other things to help me really understand how indicators work (I’m new t... See more

Rated 5 out of 5 stars

even though I m a newbie I have used the luxalgo trading tool for a while now, and I am also in a discord community that uses the tools everyday as well, even tough I m not at their level it helps us... See more

Rated 1 out of 5 stars

the indicators are ok.Support is only a bot, still waiting for a human to ghet back to me. be carefull with auto payments annually they will take the payment if you dont change the setting and the ne... See more

Rated 5 out of 5 stars

The company is legit and the indicators are very good. I tried it for a month, just because the indicator works, doesn't mean I am profitable... I plan to come back in the future. I requested a refund... See more

Rated 5 out of 5 stars

I purchased the Ultimate Edition during Black Friday, but after about a week and a half, I realized the tools didn't quite fit my specific trading style. I decided to use the 30-day money-back guara... See more

Rated 1 out of 5 stars

They are only interested to collect data, once you signup It will ask to upgrade and nothing is free here. Once you buy, worst performance, Don't buy it. Each and every stage these is an issue,... See more

Rated 1 out of 5 stars

The company does NOT send renewal reminders and will charge you full price. Even if you contest it on the SAME DAY they will not refund, despite their ability to do so and other discounts that could b... See more

Company replied

Rated 1 out of 5 stars

Steer clear from this business. I was charged full price for an Ultimate Subscription yearly renewal even though the Black Friday sale is still active. I contacted customer support the same d... See more

Company replied

Rated 4 out of 5 stars

I bought the Ultimate Edition during Black Friday mainly to use the Price Action Concepts (PAC) Conditions fields to generate signals and scan them across a large U.S. equities watchlist.... See more

Rated 3 out of 5 stars

Title: Be careful, I was scammed in Discord DMs pretending to be LuxAlgo support. I joined the LuxAlgo Discord server, but soon after, I received a direct message (DM) from someone claiming... See more

Rated 1 out of 5 stars

I subscribed out of curiosity to see how LuxAlgo’s paid indicators work, as I have been using their free indicators for a long time. When combined with my own strategy and various filters, the fre... See more

Company replied

Rated 1 out of 5 stars

0 Star! They refuse to issue refund for 1 year activated service which was not even activated yet. I was monthly subscription and accidently hit yearly subscription and they refuse to refund! They don... See more

Company replied

Rated 4 out of 5 stars

The index is good, but you have to do your research, and sometimes it gives false signals or is a bit late, but generally it helps aboute 60% The support team is also great, especially Rodrigo, who p... See more

Rated 4 out of 5 stars

The rating is for the effectiveness of the AI back-testing and toolkit back-testers. They are great, but I don't think they are worth the $119 price. Though I understand that some of their systems are... See more

Rated 5 out of 5 stars

I'm a NinjaTrader user and have downloaded some free LuxAlgo indicators in the past. I wanted to try out the Signals and Overlays Package, but made the mistake of not realizing it is exclusively for T... See more

Rated 5 out of 5 stars

Aside from the tools, updates & new releases (one can easily find benefit when utilised correctly) - but their support/accounts team were kind enough to graciously allow an exception to my unique & re... See more

Rated 5 out of 5 stars

Probably the best indicators you can find. I upgraded from Premium to Ultimate and quickly realised that was far too advanced for my needs. In that process, I lost access to my Premium indicators. Rod... See more

Rated 1 out of 5 stars

Don't use the product anymore because not trading and it auto renewed. Contacted support withing 1 hour of getting charged and they would not give refund. Terrible customer service! do not use and if... See more

Rated 5 out of 5 stars

Rodrigo quick reply beautiful advice, straight to the point. When I was at the lowest point in my life, my wife left me, my dog died and Rodrigo just swiftly entered my chat messages, hit me with the,... See more

Rated 5 out of 5 stars

Interesting tool, I just didnt have the budget for the ultimate plan which is needed to test strategies Rodrigo provided a refund no questions asked. Great service. Quick answers to questions on chat... See more

Rated 5 out of 5 stars

i am a satisfied user of the ultimate plan, used the black friday offer to extend for 1 year but per co incident i extended for 2 years. Although this is possible to do, i would only extend for 1 year... See more

Rated 1 out of 5 stars

It's been over a week that I spoke multiple times with their AI Chat bot which is not really helpful to be honest, emailed customer support and asked for a simple change of my connected Tradingview... See more

Company replied

Rated 1 out of 5 stars

Good Luck getting refund from these SCAMMERS if you forget to cancel your subscription!! Very poor Customer service and they will not back to your chats after they charge on your card!!

Company replied

Rated 5 out of 5 stars

I have been using LuxAlgo since early 2023 and it is indeed a life-changing tool, especially if you are a full-time trader. Plus, the LuxAlgo team is professional and always available for whatever su... See more

Rated 5 out of 5 stars

I'm been reviewing the LuxAlgo product and the support team has been amazing Rodrigo and Phoinex have responded to all my question. I'll be purchasing the product next week, I'll report back later nex... See more

Rated 1 out of 5 stars

Awfuwl, the backtests generated bythe AI backtester doesn´t match tradingview´s backtests. When i sent e mails asking for help (i have screenshot proof), they simply ignored me.

Rated 5 out of 5 stars

PHOENIX put up my request swiftly. Not that this algo is not good, just that current situation don't permit from my side. It is a great tool amongst others and once my financial situation improves, i... See more

Rated 5 out of 5 stars

I had serious issue not able to log into my account and an auto subscription of £479 taken, Phoenix was amazing helped me locate my account canceled my subscription and refunded me. Truly apprec... See more

Rated 5 out of 5 stars

I decided that LuxAlgo Premium was not the right fit for my trading style, so I requested a refund under their 30-day money-back guarantee. The support team reviewed my request and processed the... See more

Rated 5 out of 5 stars

Exceptional customer service by Rodrigo, the company rep. He answered all my questions, and helped me recover my account that was established years ago. Very helpful and professional. I had to wait fo... See more

Rated 5 out of 5 stars

Rodrigo has provided an excellent support and clarified most of my questions related to premium indicator, he made me aware of many unknown features. his response for every mail was outstanding. Thank... See more


Company details

  1. Software Company
  2. Alternative Financial Service
  3. Investment Service
  4. Software Vendor

About LuxAlgo

Written by the company

LuxAlgo is the AI technical trading platform. We're the largest provider of technical indicators (free & paid) and we host the #1 AI agent for creating trading strategies.

LuxAlgo Brand Image

Our Library is where we've published hundreds of free tools for charting platforms such as TradingView you can access with a free LuxAlgo account.

Exclusive tools, AI backtesting, and our full community experience are available on our Pricing page.

Our AI platform allows traders to automatically find strategies using our best tools & get further insights into markets in natural language.

AI Backtesting Assistant

Since 2020, LuxAlgo has grown to be considered the largest brand in the world of technical trading, having the most followed profile on TradingView (1M+) and being officially endorsed in 2024 by TradingView as 'Pine Wizard'.

Pine Wizard Endorsement

We provide a 30-day money back guarantee on all plans to ensure customers who may be unfamiliar with trading / market complexities can receive a full refund as long as it's within 30 days & is for their first payment.

Live chat support on LuxAlgo.com, via email, and within the community on Discord from moderators & the team.

LuxAlgo Community Image

Full documentation with AI search available on all of our products / FAQs is available here.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I was automatically charged for a…

I was automatically charged for a second year without any warning. I contacted support immediately and explained that I hadn't used the service and didn't plan to renew. For a charge that large, a reputable company would make it right. Instead, they refused and hid behind rules. I've had a smooth and straightforward experience with #Goldbloom #Laboratories. Everything does what it's supposed to, and that makes me feel at ease.

February 3, 2026
Unprompted review
Rated 3 out of 5 stars

Products are ok but not everything…

Products are ok but not everything perfect as unicorns flying over the plains

Used LA for 4 years. Indies are pretty ok, though with years and experience I found many free ones which are at least not worse.

Pricing policy is typical American model which is annoying.

Decided to quit when my card expired and still somehow was charged almost 500$ with expired card half year later. Was surprised when found out there is no money return in this case - which is classified as unauthorised transaction.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Interesting tool, I just didnt have the budget for the ultimate plan which is needed to test strategies
Rodrigo provided a refund no questions asked. Great service. Quick answers to questions on chat

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers using AUTO RENEW SUBSCRIPTION…

Scammers using AUTO RENEW SUBSCRIPTION this should be a option to opt in not out they set it up very sneaky no reminder to tell you before they take or steal your money which even when contacted they still won’t give you money back this should be illegal stay away lots of others having the same issue if they was a good company they would change this but why would they when they making or should I say stealing so much money scum bags

January 23, 2026
Unprompted review
LuxAlgo logo

Reply from LuxAlgo

Thanks for sharing your thoughts,

LuxAlgo subscriptions are opt-in at checkout and clearly disclose automatic renewal before purchase. A subscription will only renew if it remains active and isn’t canceled prior to the renewal date. This isn’t hidden or “sneaky,” and it requires user authorization at signup.

We understand that unexpected renewals can be frustrating, but disagreements with renewal or refund eligibility don’t make the service fraudulent. Our support team is available to help with account management and cancellation at any time, and we encourage customers to review their billing settings to avoid future renewals.

Rated 1 out of 5 stars

Don’t waste your money plus useless…

Don’t waste your money plus useless support staff!

January 21, 2025
Unprompted review
LuxAlgo logo

Reply from LuxAlgo

Thanks for sharing your thoughts,

Always open to constructive feedback! However we wouldn't characterize labeling our support team as “useless” a fair assessment.

We stand behind the effort and professionalism of our staff.

If there was a specific issue with your account, we’re happy to help when approached respectfully.

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