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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the customer service and the overall service provided. People highlight the quick response times and the effectiveness of the support team in resolving issues. Many reviewers recommend this cloud service for its privacy features, reliability, and the level of support offered. Consumers appreciate the user-friendly interface and the speed of the platform. Some users have had positive experiences with account recovery and file restoration, expressing gratitude for the support team's assistance. The cloud storage is considered trustworthy and efficient.

Based on these reviews

Rated 5 out of 5 stars

I've been using MEGA for several years now with great satisfaction. It has worked flawlessly across my devices all the time. A few days ago I encountered an issue, which gave me the chance to, finally... See more

Company replied

Rated 5 out of 5 stars

migrated to mega for years. my sensitive documents to drive. and the peace of mind is worth every penny. The web interface is clean. It’s fast, the built-in media player is surprisingly smooth, a... See more

Company replied

Rated 5 out of 5 stars

Mega has been a game-changer for me. It’s fast, reliable, and truly respects privacy, which is rare these days. I never have to worry about my files getting lost or stuck during syncing, and the clean... See more

Company replied

Rated 5 out of 5 stars

I am EXTREMELY happy with Mega, mainly because you can sync certain folders to your Mega account. So, I've synced the most important folders in my PC, so whatever files/data is in the synced folder,... See more

Company replied

Rated 2 out of 5 stars

Not ideal. Files on demand? Nope. Keep dreaming. It’s been almost 6 years since it was requested, and still nothing. It’s okay-ish for private use, but if you want to share large fil... See more

Rated 1 out of 5 stars

WARNING! LAST MESSAGE LOOK MY ACCOUNT HACKED ONE DAY VERY VERY MISTERIOUS ,,SUNENERGY" MODE.I USED TEMP MAIL MY ACCOUNT SO TEMP SERVICE LOST ONE DAY! AND ACCESS CANT LOGIN PASSWORD ,,BACKUPKEY" RESET... See more

Company replied

Rated 1 out of 5 stars

This is the worst cloud service I have ever used. The system forces you to pay immediately after you exceed the storage limit. The major problem is that if you fail to pay, your data is subject to del... See more

Company replied

Rated 5 out of 5 stars

Used it for about 6 months. I have a premium subscription and together with autosync, I use it as a backup/increased storage incase my phone gets stolen or broken (has happened already to me) I trie... See more

Company replied

Rated 5 out of 5 stars

I've been with Dropbox for about 10 years with Linux. In that time Dropbox has failed in many respects - specifically for me the inability to selectively sync files to the local drive on Linux (MEGA... See more

Company replied

Rated 5 out of 5 stars

I have been a user since September 10, 2014, Pro Lite 400GB, I pay an annual plan. The other day, July 5, I received an email from MEGA informing me that they were giving me another 350GB+S4. The... See more

Company replied

Rated 5 out of 5 stars

I've been a paying Mega user for several years and find it excellent. I use both the cloud storage and the VPN. I'd like to say that the vpn offering (FoC with paying accounts) is excellent, being... See more

Company replied

Rated 5 out of 5 stars

MEGA is easily one of the best cloud storage services available. After much research, this company offers the best in the business. Furthermore, their security and privacy is unmatched. I've used MEGA... See more

Company replied

Rated 1 out of 5 stars

❌ Paid for MEGA Pro, used less than 1%, canceled quickly — but still no refund. Customer support just copy-pasted policy and didn’t care. I contacted them politely, explained the situation,... See more

Company replied

Rated 5 out of 5 stars

A simple and intuitive encrypted web-based solution working with any browser. No maximum file size, it has just uploaded a 63Gb file overnight at speeds between 2.0 and 2.3 Mb/s. Downloads are muc... See more

Company replied

Rated 1 out of 5 stars

Just like all shady businesses, they try to look great at first. But eventually, their products and services start to deteriorate in quality. MEGA is no exception. At first, it had fast loading. Its u... See more

Company replied

Rated 5 out of 5 stars

I accidentally deleted an important folder while I was still a free user (even from the Rubbish Bin). When I contacted MEGA support, they replied within 24 hours and explained that I could try the R... See more

Company replied

Rated 5 out of 5 stars

I’ve been using MEGA.nz for a while now, and honestly, it’s been great. The platform is super easy to use, fast, and I really appreciate the focus on privacy and security. What impressed me the m... See more

Company replied

Rated 1 out of 5 stars

no wonder everybody would rather use mediafire or google drive. telling me, in the MIDDLE of my download i cant download this file unless i give yall money or wait 5+ hours. genuinely ridiculous. are... See more

Company replied

Rated 5 out of 5 stars

We run a large wedding photography and videography company and manage over 50 TB of RAW files from our photographers and videographers. MEGA has been one of the most reliable platforms for this... See more

Company replied

Rated 5 out of 5 stars

The email address that I have used to create my account with MEGA was no longer accessible. Therefore, I was not able to loggin to my account. I was so afraid to loose all my pictures. But I had... See more

Company replied

Rated 3 out of 5 stars

The support doesn't exist. There download app is non functioning and support is non-responsive. I paid before but the app was always buggy so I went back to free. Honestly Google drive offers basi... See more

Company replied

Rated 1 out of 5 stars

I lost valuable memories from photos that were deleted by this service. While I understand the rationale behind removing old free tier items, the time period was way too little and it's been m... See more

Company replied

Rated 1 out of 5 stars

My brother got married this summer, and I asked him to send me the wedding video via mega.nz. Unfortunately, I had to wait almost 24 hours just to download 15.66 GB because of the Transfer Quota limit... See more

Company replied

Rated 5 out of 5 stars

Good app, they have been very patient with me and understanding. I’ve asked them to restore my files multiple times and they did. I recently accidentally deleted my account and they restored it for me... See more

Company replied

Rated 1 out of 5 stars

Their desktop app doesn't even work. Tried to download a simple 2 GB file, and it kept saying "retrying", "starting" without downloading anything. Then the app had the audacity to say I reached my dow... See more

Rated 5 out of 5 stars

Awesome experience. Service is super fast, secure and affordable. No cloud storage is this minimal and easy to use. They even have rewind option to recover your deleted files from last 30 days to 180+... See more

Company replied

Rated 5 out of 5 stars

I have used Mega or Megasync for about ten years originally on MacOS with iMac, MacMini, and MacBook Air and when Apple upset me I installed Linux on all my computers. Mega has never let me down -eve... See more

Company replied

Rated 5 out of 5 stars

I have been a free plan user of Mega.nz for over 10 years on Linux and Windows for my home needs. I am very satisfied with their service that gives me 50 GB of cloud storage, making my files a... See more

Company replied

Rated 1 out of 5 stars

Bad app that cant even let you download anything more than 5gb of stuff without having you pay why use this when google drive exist? 15gb free stoage infinite downloads, here u get limit of everyth... See more

Company replied

Rated 1 out of 5 stars

Mega app storage feels like a complete scam. At first, they offer free storage to gain people’s trust. Once users upload important files and data, they suddenly pressure them to buy a paid plan if the... See more

Company replied

Rated 5 out of 5 stars

I’ve been using MEGA for a while now, and I am beyond satisfied with the service. The end-to-end encryption gives me peace of mind that my data is truly private, which is my top priority. What real... See more

Company replied

Rated 5 out of 5 stars

There was a bug on my subscription status where it showed that I don't have a valid subscription when my payment had been rolling normally. I contacted support and they were immediately investiga... See more

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Rated 1 out of 5 stars

MY ACCOUNT WAS HACKED THE MISTERIES MODE, IN DAYS !!! STRANGE THINGS ON STRANGE DAYS !!! I USE TEMPORARY HUGE SECURE EMAIL ADDRESS !!! HACKERS VERY IT COULD HAVE BEEN AN INQUIRER !!! NEVER USE A... See more

Company replied

Rated 2 out of 5 stars

Tried them for the first time a couple of years back...ok but slow responses/help. Then 2 years ago revisited their then offer which was base amount of storage + offer1 + offer2 (all offers ha... See more

Company replied

Rated 1 out of 5 stars

These people offer you free service, but they take this service away after specific amount of time. and you are left with empty folders and their PDF guide on your drive. Just use Google Drive and... See more

Company replied

Rated 5 out of 5 stars

I encountered a serious technical problem that I thought would never be resolved, but the MEGA team provided excellent support. In just a few days, the issue became a thing of the past. I’m very happy... See more

Company replied

Rated 1 out of 5 stars

Introduced a policy of purging data if inactive. Had data stored here for many years and then suddenly it was permanently deleted without me knowing. If you're going to introduce a policy like that... See more

Company replied

Rated 5 out of 5 stars

I have been using Mega for.... some 13 years. I use it mainly to back up documents, databases and the complete .conf library. I have always use a Linux machine (RedHat/Ubuntu) never any issue... See more

Company replied

Rated 5 out of 5 stars

really fast response on a PRO account From their first reply there was enough information to solve the problem from at least 2-3 different angles covering multiple use-case scenarios, and with ste... See more

Company replied

Rated 5 out of 5 stars

I'm so happy that they came up with mega and provide us the best and simple way to store and manage data. I'm using mega from past few years for storing and managing my personal life data and work dat... See more

Company replied

Rated 1 out of 5 stars

ZERO STARS! Mega purge/delete ALL your files due to account inactivity - memories in files that you think are safe THEY ARE NOT. Their help team is useless claiming they sent reminder emails. These... See more

Company replied

Rated 1 out of 5 stars

I signed up for 1 month and they charged me for 1 year. I spoke to their “support” department who refused to fix the issue because I had “used some data.” The data I used was less than 1 month’s wor... See more

Company replied

Rated 5 out of 5 stars

I have been a supporter of Mega from the days when it was Megasync. I use it to backup all my valuable files and have never had an issue. I have had computers crash on me I have had devices stolen a... See more

Company replied

Rated 5 out of 5 stars

Huge appreciation to the MEGA Cloud Storage technical team; they resolved my issue in under 24 hours (OVER A WEEKEND) with impressive speed and professionalism. Their efficiency made the whole proce... See more

Company replied

Rated 1 out of 5 stars

Your files magically disappear after while. It's not the file versioning feature or archive; they're just gone. Support never responds back. I had Mega for a few years, and... See more

Company replied

Rated 5 out of 5 stars

I contacted MEGA support abount a VPN configuration. The support gave me prompt feedback, but the feature I was looking for was planned but not released yet. What I found really great is that the s... See more

Company replied

Rated 5 out of 5 stars

20 Gb free storage and minimal upgrade cost post that. Even free account allowed to have free email support and genuine one. Im glad to be part of Mega

Company replied


Company details

  1. Web Collaboration Platform
  2. Cloud Storage Service

Information provided by various external sources

MEGA The Privacy Company was architected around the simple fact that cryptography, for it to be accepted and used, must not interfere with usability. MEGA is accessible without prior software installs and remains the only cloud storage provider with browser-based high- performance end-to-end encryption. Today, millions of business and personal users rely on MEGA to securely and reliably store and serve petabytes of data. We believe that this success is the result of MEGA's low barrier to entry to a more secure cloud.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cloud in amazing

migrated to mega for years. my sensitive documents to drive. and the peace of mind is worth every penny. The web interface is clean.
It’s fast, the built-in media player is surprisingly smooth, and I finally feel like I 'own' my cloud space.

February 10, 2026
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for your amazing review!

We’re really glad to hear that you’ve trusted MEGA with your sensitive documents and that it gives you peace of mind. It’s great to know you’re enjoying the clean web interface, fast performance, and built-in media player as well.

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Rated 2 out of 5 stars

Not Ideal. No files on demand

Not ideal.

Files on demand?
Nope. Keep dreaming. It’s been almost 6 years since it was requested, and still nothing.

It’s okay-ish for private use, but if you want to share large files?
Either give up your encryption by using Transfer.it, or make everyone else consume your transfer quota.

Transfer.it also scrambles the folder structure, which makes it extremely annoying to work with.

Since Files on Demand isn’t a thing, you’re forced to manually maintain and update your files locally, or completely restructure your folders... which is nonsense.

Does MEGA seriously expect everyone to have 10TB of free storage lying around just because they bought the 10TB plan?

Coming from Dropbox, this felt like a fever dream. I wouldn’t recommend this to anyone.

Maybe in another 6 years, Files on Demand will finally be implemented, by the MEGA team’s janitor.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Mega a Mega storage for common people

20 Gb free storage and minimal upgrade cost post that. Even free account allowed to have free email support and genuine one. Im glad to be part of Mega

February 9, 2026
Unprompted review
MEGA logo

Reply from MEGA

We’re really happy to hear that you’re enjoying the 20 GB free storage and finding our upgrade options affordable. It’s great to know that our email support has also met your expectations - we always aim to provide genuine and helpful assistance to all users, including those on free plans.

Rated 5 out of 5 stars

MEGAS is the best cloud with the best…

MEGAS is the best cloud with the best sync system i use it on my phone linux and windows always have my files updated

May 21, 2025
Unprompted review
MEGA logo

Reply from MEGA

Thank you for the fantastic review!

We’re thrilled to hear that you’re enjoying MEGA across your phone, Linux, and Windows, and that the sync system is keeping your files seamlessly updated. That’s exactly the experience we aim to provide.

We truly appreciate your support and are glad to have you with us.

Rated 5 out of 5 stars

I had this Mega account for some time

I had this Mega account for some time, and had a lot of pictures there, one day I decided that I was no longer gonna need the account and deleted it. But after some weeks I realized that that Mega account was very useful to store any videos or pictures that I wanted to store without having to use space from my phone, and hence improving the performance of my device. Thing is, my account was deleted by following the whole instructions to get rid of it, so it was gone, but today I decided to give it a shot and contact the customer service and send them a message to see if I could recover it, they reached out to me by email, telling me that they could make an exception, and then I was able to recover it. I liked that they were able to follow up and help me quite fast I, and that they were merciful with my account even though I deleted it. Really appreciate it, and recommend the app due to how even being free, it has good space to save ideos and pictures or data.

February 3, 2026
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for sharing your experience and for the 5-star review! We’re really glad our support team was able to help you recover your account and that everything worked out in the end. It’s great to hear that MEGA continues to be useful for storing your photos, videos, and other data, even on a free plan. We truly appreciate your recommendation and your trust in MEGA!

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Rated 5 out of 5 stars

Mega support was very effective

Mega support was very effective, they were very caring and helpful, I hope everyone else gets the same lvl of assistance they gave me to get my account back.

February 1, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hi there,

Thank you so much for your kind words! We’re really pleased to hear that our support team was able to help you recover your account and provide the level of care and assistance you needed.

We truly appreciate you taking the time to share your experience, and we’re always here if you need any further help.

Rated 5 out of 5 stars

Great storage for the price

Great storage for the price, Had issue with new plan I took out, all sorted out within 24 hours!
Great communication!
A very happy customer

January 31, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hi there,

Thank you for the great review! We’re really glad to hear that the issue with your new plan was resolved quickly and that our communication met your expectations.

It’s always great to know you’re happy with the service and the value MEGA offers. Thanks again for taking the time to share your experience!

Rated 1 out of 5 stars

ACCOUNT SECURITY BROKEN AFTER BACKUPKEY OPTION NOTHING

WARNING! LAST MESSAGE LOOK MY ACCOUNT HACKED ONE DAY VERY VERY MISTERIOUS ,,SUNENERGY" MODE.I USED TEMP MAIL MY ACCOUNT SO TEMP SERVICE LOST ONE DAY! AND ACCESS CANT LOGIN PASSWORD ,,BACKUPKEY" RESET OPPORTUNITIES OPTION NOTHING AFTER. IS BUG SECURITY HOLE

January 28, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hi,

We’re sorry to hear about your experience and understand how concerning it can be to lose access to an account.

MEGA accounts are protected by end-to-end encryption, and access can only be recovered using the correct password or a valid Recovery/Backup Key. If a temporary email address was used and is no longer accessible, and no Recovery Key is available, we unfortunately have no technical way to reset access to the account or its contents.

We’d be happy to review your case further. Please contact our support team directly at support@mega.io with as much detail as possible so we can look into this for you. We previously attempted to reach out via Trustpilot but did not receive a response.

Rated 5 out of 5 stars

I am very happy with the prompt…

I am very happy with the prompt response and how easy it was to recover my password

January 27, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hello, thank you for your message!

We’re glad to hear that our helpdesk team was able to assist you promptly. Even for smaller issues, we always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.

If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.

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Rated 1 out of 5 stars

money hungry company playing in your face

no wonder everybody would rather use mediafire or google drive. telling me, in the MIDDLE of my download i cant download this file unless i give yall money or wait 5+ hours. genuinely ridiculous. are yall trying to rage bait your customer base? if so its working.

January 25, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hi there,

We’re sorry to hear how frustrating this experience was, and we understand why being interrupted mid-download would be upsetting.

For free accounts, MEGA applies a temporary transfer quota, which can be reached during larger or multiple downloads. When this happens, downloads pause until the quota resets, or the user chooses to upgrade. This isn’t intended to “bait” users, but rather to balance resources fairly across millions of free accounts while keeping the service sustainable.

That said, there are often ways to improve the experience, such as using the MEGA Desktop App, which provides more stable and efficient transfers, or adjusting transfer settings depending on your setup.

We did try to reach out via Trustpilot to offer assistance, but didn’t hear back. If you’re open to it, our support team would be happy to help explain the limits in more detail or suggest alternatives based on how you’re using the service.

Rated 5 out of 5 stars

My experience was AWESOME

My experience was AWESOME, is the most serious cloud drive service by far, and The support team is resolutive and gives quick responses, is a 1000/10 service !

January 25, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hello, thank you for your message!

We’re glad to hear that our helpdesk team was able to assist you promptly. Even for smaller issues, we always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.

If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.

Rated 5 out of 5 stars

Great company

Great company. I've been using Mega for several years. I use it as a backup for my NAS drive.

The app and website are a little slow, but I attribute that to the servers being on the other side of the world (I'm in the US).

I recently had an issue with my billing address. I contacted customer support by email, and they helped me take care of it quickly. This involved canceling and renewing my subscription.

However, I did this in the middle of the month, so I lost the second half of a month that I already paid for. It wasn't worth that much money, so I told them not to worry about it and just gave them the feedback that they should fix this in the future.

They took it upon themselves to manually credit my account for the remaining half of the month that I had lost. I wasn't expecting this, and it shows how they went above and beyond.

I've noticed new features have been added to the product since I initially signed up years ago. So, I'm now curious to try more of what they offer.

As far as I know, Mega is still the cheapest zero-trust, end-to-end encrypted storage solution for large amounts of storage (>1TB).

January 25, 2026
Unprompted review
MEGA logo

Reply from MEGA

Thank you for your kind review and for taking the time to share your experience with MEGA.

We’re very happy to hear that you value the service this much and that our support team was able to resolve your issue quickly. Providing reliable service and effective support is a top priority for us.

Thank you for recommending MEGA for privacy, effectiveness, and support — we truly appreciate it.

Rated 5 out of 5 stars

MEGA Customer service helped me access to my account again

The email address that I have used to create my account with MEGA was no longer accessible. Therefore, I was not able to loggin to my account.
I was so afraid to loose all my pictures.
But I had my connection key.
I wrote yo MEGA customer service.
They helped me by changing my email address so I could use my connection key and my new email address to access to my account again.
I was so grateful that MEGA customer service helped me so I didn't lost all my previous pictures.
Warm thank you to MEGA customer service!

January 22, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hello, thank you for your review!

We’re glad to hear that you had a great experience with our helpdesk team.

We always treat every, even for smaller issues, aiming m to provide timely and helpful support, so it’s great to know our response times met your expectations.

If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.

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Rated 5 out of 5 stars

Very good support

Very good support
Just had a trouble with pacman on manjaro due to a change in server configuration that has been fixed in two days.

January 23, 2026
Unprompted review
MEGA logo

Reply from MEGA

Thank you for your 5-star review! We're glad to hear you had a great experience with our products.
Have a MEGA-awesome day, and contact us should you need any other assistance.
We appreciate all feedback and are working to improve and integrate new features with this feedback in mind.

Rated 1 out of 5 stars

Download limit is ridiculously low

MEGA’s download limit is ridiculously low. The service is basically unusable unless you pay

January 24, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hi there,

Thanks for sharing your feedback. We’re sorry to hear about your experience.

MEGA does not artificially limit download speeds based on whether an account is free or paid. Transfer speeds depend on a number of factors such as your internet connection, ISP routing, network congestion, and how transfers are configured on your device.

If you’re using a web browser, speeds can be affected by browser limitations. For the best performance, we recommend using the MEGA Desktop App and ensuring your transfer settings (such as parallel connections and bandwidth limits) are configured correctly.

We previously reached out via Trustpilot to gather more details but didn’t hear back. If you’re open to it, please contact our support team or reply here with more information, and we’ll be happy to help look into your setup.

Rated 5 out of 5 stars

Good support

Good service ive been using occasionally orded an annual subscription instead of a monthly by mistake issue was resolved with a refund within 24 hours

January 22, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hello, thank you for your comment!

We’re glad to hear that our helpdesk team was able to assist you. We always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.

We’re happy to support all MEGA users and ensure everyone receives the help they need.

If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.

Rated 5 out of 5 stars

Just want to thanks the support team…

Just want to thanks the support team for assisting me in unlocking my free Mega account. Response was swift and support was great. Thanks.

January 22, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hello, thank you for your comment!

We’re glad to hear that our helpdesk team was able to assist you. Even for smaller issues, we always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.

Thank you as well for mentioning your experience as a free plan user. We’re happy to support all MEGA users and ensure everyone receives the help they need.

If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.

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Rated 1 out of 5 stars

Introduced a policy of purging data if…

Introduced a policy of purging data if inactive. Had data stored here for many years and then suddenly it was permanently deleted without me knowing. If you're going to introduce a policy like that after many years of not having it, the grace period should be much longer than 3 months. Even more so if said policy is quietly added to the TOS. Absolutely livid and will never ever use this service again in my life.

Edit: Found some shared files from a friend that I was transferring out of MEGA since it's not safe to keep them there. Got a pop-up saying I had depleted my transfer quota. REALLY? I am paywalled from transferring what's left of my personal files? Clear indication that this company does not care whatsoever about their customers data. A massive middle finger from Mega and a final nail in the coffin. Avoid this company if you value your files.

January 20, 2026
Unprompted review
MEGA logo

Reply from MEGA

Hello, we are sorry for your bad experience. We tried reaching out on Trustpilot, but didn’t receive a response. Could you please tell us the ticket ID of the email you sent?
We value your feedback and would like to help- please contact support@mega.io
and quote this Trustpilot review so we can look into it further.

Note:
Please note that the account inactivity detection is always in our terms.

MEGA's policy to delete data from inactive accounts is specified in our Terms of Service (clause 37.4 https://mega.io/terms), to which you agreed when you signed up for a MEGA account.

MEGA should have tried to contact you multiple times regarding your account inactivity; before your files were deleted, at least two email notifications were sent to your registered email address, and the account had been inactive for at least 3 months.

If you did not receive the email notifications, it is possible that they were blocked by your spam filter, which is unfortunately outside our control.

And regarding the transfer quota:

The transfer quota is the total volume of data you can download from MEGA, and it is also consumed when streaming.

You can view your current transfer quota usage by accessing this link https://mega.nz/fm/dashboard using your PC browser.

For free accounts, the transfer quota is measured per IP address, not per user account.

Free accounts are provided with a transfer quota (download capacity) that varies depending on our system utilization. It is provided based on the total amount of data transferred during the last six hours but depends on the time of day, ISP, country etc.

If you have a dynamic IP address assigned by your ISP or you are using a VPN and received a "Transfer quota exceeded" warning without downloading anything from MEGA, that means others sharing the same IP may have used up the quota before you.
Once the free transfer quota is exceeded on your IP, you will have to wait to accrue more free quota.

Alternatively, you can upgrade to a Pro account which provides extra storage and transfer quota as well as some exclusive advanced features: https://mega.nz/pro


For Pro accounts, the transfer quota is the amount of data each user will be able to download (i.e. 1 TB of data during one month) and it is measured per user account, not per IP address.

Pro users get one allocation of their entire transfer quota per billing period, so annual Pro accounts will get one year's worth all at once.

If the quota is not entirely used in one month or year (depending on the term chosen), the remaining quota expires.

As a Pro account user, you are able to grant a percentage of your transfer quota to anyone downloading from your public file/folder links (this includes FREE users and non-registered users).
The maximum percentage of your transfer quota granted to others can be set here: https://mega.nz/fm/account/transfers

Once you have used up all of your Pro account's transfer quota allocation, you will have to purchase another plan.

For more details, please check this article in our Help Centre: https://help.mega.io/plans-storage/space-storage/transfer-quota

Rated 5 out of 5 stars

Issue with desktop client on new laptop

I have been using Mega for.... some 13 years.
I use it mainly to back up documents, databases and the complete .conf library.
I have always use a Linux machine (RedHat/Ubuntu) never any issue.
Lately I had an issue with the Mega desktop client on my brand new laptop.
I have contacted the helpdesk via the channels offered and they helped me solve the problem. I consider mine a small problem with low importance, but the helpdesk answered me back every time within 2 days. I found that very adequate!
After 3 emails back and forth my issue was solved to full satisfaction.
Forget to mention that I am on the free/50gb plan.
Very happy with the support offered!

January 10, 2026
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for taking the time to share your experience and for being with MEGA for over 13 years. We truly appreciate your long-term support.

We’re glad to hear that our helpdesk team was able to assist you with the desktop client issue on your new laptop and that the problem was resolved to your full satisfaction. Even for smaller issues, we always aim to provide timely and helpful support, so it’s great to know our response times met your expectations.

Thank you as well for mentioning your experience as a free plan user. We’re happy to support all MEGA users and ensure everyone receives the help they need.

If you ever need assistance again, please don’t hesitate to reach out. We’re always here to help.

Rated 5 out of 5 stars

Good app but one feature suggestion

Good app, they have been very patient with me and understanding. I’ve asked them to restore my files multiple times and they did. I recently accidentally deleted my account and they restored it for me out of goodwill as they don’t usually do it I think but it’s a good app/ website. Honestly cheap as well to be honest. I just wish it was possible on the users end to restore all of our folders and files on our own end without having to ask the kind staff all the time

January 15, 2026
Unprompted review
MEGA logo

Reply from MEGA

Thank you so much for your kind review and for taking the time to share your experience.

We’re really glad to hear that our team was able to help you recover your files and that you found the service good value overall. We always do our best to assist where possible.

We also appreciate your feedback about self-service restoration. Giving users more control over managing and restoring their data is something we understand is important, and suggestions like yours are valuable as we continue to improve our features.

Thanks again for your support and thoughtful feedback!

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