Company provides Cat and Dog sitters for people who are planning trips. They do background checks, provide insurance and are very thorough in having documentation signed and ready for emergency trips... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Our cat sitter, Meredith was terrific. As well as daily updates and even pictures, we received peace of mind. Our vacation was worry free knowing our Gator was in such good and caring hands. Pricel... See more
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My previous cat sitter (who lived below me) left for college in August and I was at a loss as to how to care for my Jazzy while traveling. Luckily I found Meowtel and the best of the best, Natalie. I... See more
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BonnieJean Grady is terrific! She provided personalized care to each of my cats, who have very different needs. I felt very comfortable having her provide car in my absence. She communicated with spec... See more
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Diane with Meowtel, made it possible for us to travel without being worried about our kitties. We have one who deals with stress induced cystitis and she requires medicine daily. Diane was amazing! We... See more
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My cat sitter, Mary Beth, was wonderful. She sent me photos and detailed reports every visit. My senior cat is shy and needs special attention and Mary Beth was patient and caring with her. I like... See more
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Meowtel's vetted and professional sitters give us untold piece of mind with our cats and home. Our cat sitter went the extra mile on countless occasions and really takes care of all the details. Most... See more
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I set my appointment up a month ahead. Remained in contact with my pet sitter who then canceled 2 weeks prior. Found another sitter who came by and picked up the key ans met our Cat ,got the alarm cod... See more
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Meowtel offered easy to book pet sitting services and a great pet sitter. The pet sitter I hired was professional, kept my home clean, and took great care of my animals. I got daily messages and pic... See more
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We have had two different pet-sitters from Meowtel and both were amazing! They are reliable and very trustworthy, and when they visit they really do take the time to interact with each of our cats.... See more
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Meowtel made it easy to find a cat sitter when I needed it. It's been good to know that there is a team available for support when it is needed. When my primary cat sitter had to tend to an emergency,... See more
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I had such a great experience with Meowtel! The sitter I found provided excellent care - she was kind, great with my cat, and followed my instructions perfectly. She also sent detailed updates (with a... See more
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Meowtel is so convenient! It prevents me from having to board my cats in an unfamiliar place. They are still in their home, and they get a visit every day! My Meowtel sitters have been so caring and r... See more
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Excellent service, easy and convenient. As a first time client I used trustpilot and many other reviews sites to see what others were saying before I booked—which is why I’m leaving this review here f... See more
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We have been using Meowtel since 2020 when we had to travel out of state due to a sudden death in the family. We have experienced the best care for our cats. We have been having Tina cat sit, for the... See more
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I thought I would enjoy this experience sitting with Meowtel. I had a client contact me for a booking of many days with a start date between 24 hours of the booking. According to Meowtels cancellati... See more
Company replied
The Meowtel cat sitter came about 2 weeks ahead of schedule to meet our cat, Puma. We are new to Windsor, CA and have had a lot of workers fixing up our house so our cat has been "traumatized" by th... See more
Company replied
Sherrie did a great job with our two kitties! She sent us daily reports with lots of photos and videos. Our oldest cat requires medication every day and she was able to handle that with ease and he ca... See more
Company replied
it's easy to look through, read reviews and find a catsitter - and I had amazing luck with the first one I tried, who's taken great care of our two cats over the past year. seeing my catsitter's sched... See more
Company replied
Contract Discrepancies/Sitters Lament on Working with Them I thought I would enjoy this experience sitting with Meowtel. I had a client contact me for a booking of many days with a start date bet... See more
Company replied
I had to use Meowyel in an emergency and was blown away with the professionalism, great care, my 2 felines received. I was sent daily updates and photos. I came home to 2 very healthy and content fel... See more
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Claire was wonderful; we have a very timid kitty and within a short time, our kitty came out of hiding and observed and accepted treats from Claire. I can trust Claire to go over and beyond the care... See more
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Flawless website to help you find a cat sitter near you, see reviews, set up meet and greet, communicate with them, and payment. My cat sitter is phenomenal. Couldn’t be happier with this company!
Company replied
Meowtel and my cat sitter were easy to interact with and had my cat’s needs and wants at the center of their work. Would definitely use my sitter again, or if she wasn’t available, I would trust someo... See more
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Meowtel has a good web system, to make appointments with a cat sitter in your area. They also have very good customer support, if you have an issue with the web site. They insure their cat sitters a... See more
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I always agonize over leaving my 3 kitties when I travel. 1 of them does not do well with strangers and had been hissing/growling at sitters and not really eating while I’m away. This time, another 1... See more
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Mercedes my pet sitter made me feel so comfortable leaving my kitties (my boys). She was confident and very calm with my ferrel boy. She came over before I left and met both boys. Which involved her... See more
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This is the first time I used Meowtel. Our sitter, Lucinda was wonderful and surpassed my expectations. Both of my cats are very shy with people they don't know. Lucinda brought over some of... See more
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My sitter was great with communication. My shy guy came out and let her pet him which is a plus. Not all my Rover pet sitting experiences have been great so I love there is a new company.
Company replied
We LOVED Jen! She took such incredible care of our senior kitty Duke. She gave him two medicines a day and spent a lot of quality time with him as well. She sent us pictures every day and was very kin... See more
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It was a good experience. You get to pick your sitter, meet them beforehand, and they send you updates while you're away. It completely set my mind at ease.
Company replied
Lauren was friendly, cheerful, competent and reliable. She even left me a "souvenir," she drew a portrait of my cat!
Company replied
We love our sitter from Meowtel! It is also easy to book, communicate, and navigate the website
Company replied
Rebecca was very nice, professional, took notes. I would highly recommend Meowtel Rebecca for cat sitting!!
Company replied
Megan was great with my cats. She was also very diligent to help me work out a schedule around her job. I could not have asked for anything more.
Company replied
Michelle came on time, fed them , washed a rug with some kitty pee She even brought Rocky’s food to him. Watered,fed and changed litter& spent times them
Company replied
Mary did a great job taking care of my 12yo cat.
Company replied
Company details
Written by the company
We help cat parents book a trusted & insured sitter near them. It's free to search for a loving cat sitter near you!
Contact info
160 Spear St Ste 1000, 94105, San Francisco, United States
- 6199774284
- [email protected]
- meowtel.com
4.5
Excellent
637 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michelle is Great
Michelle came on time, fed them , washed a rug with some kitty pee
She even brought Rocky’s food to him.
Watered,fed and changed litter& spent times them
December 23, 2025
Unprompted review
Reply from Meowtel
Meow there, Lois! Thank you so much for your review. We’re so glad Michelle was able to take great care of everything. We truly appreciate you trusting us with your kitties’ care, and we look forward to helping again soon!
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Meowtel is a great way to care for your cats when you are gone
Meowtel has a good web system, to make appointments with a cat sitter in your area. They also have very good customer support, if you have an issue with the web site. They insure their cat sitters and do due diligence in hiring them. I have liked the two cat sitters I have used through them, very much. They also provided a form about my vet that I gave to both my vet and to Meowtel, in case the cats are sick while I am gone. This makes me feel safer, in leaving my cats in their care. The cat sitter sends you a message, easily accessed, every time they come to feed your cat, empty litter boxes etc. It is nice to see that they are indeed there twice a day, every day.
December 2, 2025
Unprompted review
Reply from Meowtel
Hi there, Mary! We’re puuurr-leased to hear that Meowtel has helped you feel confident and at ease while you’re away from your cats. It’s wonderful to know that our sitters, support team, and safety measures made a positive difference for you. We truly appreciate you taking the time to share your experience, and we look forward to caring for your kitties again soon!
BonnieJean Grady is terrific!
BonnieJean Grady is terrific! She provided personalized care to each of my cats, who have very different needs. I felt very comfortable having her provide car in my absence. She communicated with specific feedback on their status at each of her visits,
December 11, 2025
Unprompted review
Reply from Meowtel
Meow there, Viriginia! We’re so happy to hear how wonderful your experience was with BonnieJean! It means a lot to know that she took the time to understand each of your cats’ unique needs and kept you well-informed throughout her visits. We look forward to caring for your kitties again soon!
Great Service
Our cat sitter, Meredith was terrific. As well as daily updates and even pictures, we received peace of mind. Our vacation was worry free knowing our Gator was in such good and caring hands. Priceless!
Scheduling visits via the Meowtel site was easy to do.
We will definitely use this service again and would recommend to our friends.
November 22, 2025
Unprompted review
Reply from Meowtel
Meow there, Heidi! Thank you so much for the kind words! We’re thrilled Meredith took great care of Gator and kept you feeling worry-free while you were away. We look forward to caring for Gator again soon!
Rebecca from Meowtel
Rebecca was very nice, professional, took notes. I would highly recommend Meowtel Rebecca for cat sitting!!
December 7, 2025
Unprompted review
Reply from Meowtel
Meow there, Kerri! Thank you so much for the kind words about Rebecca. We’re thrilled to hear she was professional, thoughtful, and provided great care. We truly appreciate your review and are looking forward to caring for your kitties again soon!
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Would recommend
We love our sitter from Meowtel! It is also easy to book, communicate, and navigate the website
December 6, 2025
Unprompted review
Reply from Meowtel
Meow there, Elisabeth! We’re so happy to hear how much you love your sitter and that booking and communication have been a breeze. Thank you for trusting Meowtel and we’re looking forward to caring for your kitties again soon!
Contract Discrepencies/Sitters Lament on Working with Them
I thought I would enjoy this experience sitting with Meowtel. I had a client contact me for a booking of many days with a start date between 24 hours of the booking. According to Meowtels cancellation contract "Cancelation within 24 hours of the start date": No refund will be issued for cancelations within 24 hours of the start date. The sitter will keep 100% of their planned earnings. We appreciate your respect for your sitter’s time" Well unfortunately for me, they did not honor this at all, as the client just decided to stop communicating with Meowtel after booking and putting their credit card on file. Apparently contracts mean nothing to this company.
They also take 30% of my fees, and I do a free "meet and greet" which I dont get paid for.
They offer no ACH banking and you are forced to get your money through Paypal. In the end, some of the clients I have worked with are very nice, but the organziation really screwed me in the end.
November 25, 2025
Unprompted review
Reply from Meowtel
NOTE: It appears this review may be a duplicate of feedback you previously shared on 11/25/25, but we still want to provide clarity for anyone reading.
-----------
Thank you for sharing your perspective. We’re sorry to hear you felt frustrated during your recent experience.
For those reading, we’d like to offer some important clarification. Meowtel sitters are independent contractors who manage their own schedules and availability, and our platform policies — including reservation and cancelation terms — are published transparently, written to protect both clients and sitters, and applied consistently across our community.
One point raised in this review relates to our 24-hour cancelation policy. While it is correct that reservations canceled within 24 hours of the reservation start date are not refundable, Meowtel also has a separate, clearly stated 24-hour grace period in which clients may cancel within 24 hours of placing the reservation and receive a full refund. In the situation referenced here, the booking had been placed only a few hours prior — well within that grace period — making the client fully eligible for a refund according to our published policies.
We understand that misunderstandings around timelines or how specific cancelation terms apply can be frustrating, which is why these policies are written plainly and accessible to both clients and sitters here: https://meowtel.com/help-faq/customer/booking-modifications?question=50#50
We can also share that all concerns brought to our team are reviewed carefully and in accordance with the policies every sitter agrees to during onboarding. Additionally, the tiered service fee referenced in this review is disclosed upfront and helps cover platform support, payment processing, and the insurance benefits included with each reservation. Further details about this fee structure are available here: https://meowtel.com/help-faq/sitter/payments?question=82#82
We remain committed to maintaining a fair, transparent, and supportive environment for both clients and the independent sitters who use Meowtel. Our policies are designed to keep expectations clear on all sides, and we will continue upholding these standards to ensure a reliable and respectful experience for our entire community.
Bad contracts against sitters
Contract Discrepancies/Sitters Lament on Working with Them
I thought I would enjoy this experience sitting with Meowtel. I had a client contact me for a booking of many days with a start date between 24 hours of the booking. According to Meowtels cancellation contract "Cancelation within 24 hours of the start date": No refund will be issued for cancelations within 24 hours of the start date. The sitter will keep 100% of their planned earnings. We appreciate your respect for your sitter’s time" Well unfortunately for me, they did not honor this at all, as the client just decided to stop communicating with Meowtel after booking and putting their credit card on file. Apparently contracts mean nothing to this company.
They also take 30% of my fees, and I do a free "meet and greet" which I dont get paid for.
They offer no ACH banking and you are forced to get your money through Paypal. In the end, some of the clients I have worked with are very nice, but the organziation really screwed me in the end.
November 22, 2025
Unprompted review
Reply from Meowtel
Meow there, Tara Cat.
Thank you for sharing your perspective. We’re sorry to hear you felt frustrated during your recent experience.
For those reading, we’d like to offer some important clarification. Meowtel sitters are independent contractors who manage their own schedules and availability, and our platform policies — including reservation and cancelation terms — are published transparently, written to protect both clients and sitters, and applied consistently across our community.
One point raised in this review relates to our 24-hour cancelation policy. While it is correct that reservations canceled within 24 hours of the reservation start date are not refundable, Meowtel also has a separate, clearly stated 24-hour grace period in which clients may cancel within 24 hours of placing the reservation and receive a full refund. In the situation referenced here, the booking had been placed only a few hours prior — well within that grace period — making the client fully eligible for a refund according to our published policies.
We understand that misunderstandings around timelines or how specific cancelation terms apply can be frustrating, which is why these policies are written plainly and accessible to both clients and sitters here: https://meowtel.com/help-faq/customer/booking-modifications?question=50#50
We can also share that all concerns brought to our team are reviewed carefully and in accordance with the policies every sitter agrees to during onboarding. Additionally, the tiered service fee referenced in this review is disclosed upfront and helps cover platform support, payment processing, and the insurance benefits included with each reservation. Further details about this fee structure are available here: https://meowtel.com/help-faq/sitter/payments?question=82#82
We remain committed to maintaining a fair, transparent, and supportive environment for both clients and the independent sitters who use Meowtel. Our policies are designed to keep expectations clear on all sides, and we will continue upholding these standards to ensure a reliable and respectful experience for our entire community.
The cat sitters are inconsiderate
The cat sitters are inconsiderate and undependable you will be disappointed if you use this company!
November 24, 2025
Unprompted review
Reply from Meowtel
Meow there, Raul! Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with your sitters wasn’t what you hoped for.
While we’re unable to discuss the specifics of individual cases publicly, please know that we take sitter performance and client satisfaction very seriously. Meowtel’s platform is committed to ensuring a high standard of care and professionalism among our sitters.
If you’d like to share more details or if there’s anything you’d like us to look into further, please email us at [email protected] and we would be happy to investigate your concerns. Thank you!
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it's easy to look through
it's easy to look through, read reviews and find a catsitter - and I had amazing luck with the first one I tried, who's taken great care of our two cats over the past year. seeing my catsitter's schedule, messaging her, and booking/tipping on the platform are all really easy. also some of the things on there, like vet permission forms (in case something terrible happened) or the consistent images of visits (including documenting feedings and litter box conditions) are clearly meowtel policies which I appreciate
June 20, 2025
Unprompted review
Reply from Meowtel
Meow there, Lindsey! Thank you so much for your thoughtful review. We’re really happy to hear that the platform has been easy to use and that you’ve had such a great experience with your sitter over the past year. It means a lot to know that the features we’ve built help give you peace of mind while you’re away. We appreciate you being part of the Meowtel family and are always here when you need us!
My previous cat sitter (who lived below…
My previous cat sitter (who lived below me) left for college in August and I was at a loss as to how to care for my Jazzy while traveling. Luckily I found Meowtel and the best of the best, Natalie. I have now had Natalie care for Jazzy 3 times, Labor Day Weekend, 5 days in October, and just recently. Along with her expert and excellent care of a very shy kitty, she was willing to extend her visits while I was stuck in Dallas for 2 extra days due to flight cancelations. I whole heartedly recommend Meowtel and Natalie (if in the northern NJ area).
November 11, 2025
Unprompted review
Reply from Meowtel
Meow there, Joanne! Thank you so much for sharing your experience. We’re delighted to hear how well things have gone with Natalie and how much peace of mind her care has brought you. It’s wonderful knowing Jazzy is in such good hands each time you’re away. We truly appreciate your recommendation and look forward to being here for you both whenever you need us
They are so fast to respond
They are so fast to respond. Some would say they are Perrrfect!
September 25, 2025
Unprompted review
Reply from Meowtel
Meow there, Shavone! Thanks so much for your kind words. We’re thrilled to hear you’ve had such a purr-fect experience with us. We look forward to caring for your kitties again soon!
Trust worthy, affordable
Company provides Cat and Dog sitters for people who are planning trips. They do background checks, provide insurance and are very thorough in having documentation signed and ready for emergency trips to Vets, God forbid, that becomes necessary. Extensive reviews are available for all potential sitters. Daisy, the young woman we hired to sit with our three cats twice a day. She feed them, refreshed water and cleaned out litter box. Wife and i were thrilled with her attention to our cats and she sent photos and short videos, she was absolutely terrific, and we will use her services in the future!
September 7, 2025
Unprompted review
Reply from Meowtel
Meow there, Chris! Thank you so much for sharing your experience with Daisy. We’re delighted to hear how well she cared for your three kitties and that you felt so reassured with her updates, photos, and videos. Providing peace of mind while keeping cats happy and cared for is exactly what we strive for, and we’re thrilled Daisy delivered that purrfectly. We look forward to helping with your future cat-sitting needs!
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The Meowtel cat sitter was great
The Meowtel cat sitter came about 2 weeks ahead of schedule to meet our cat, Puma. We are new to Windsor, CA and have had a lot of workers fixing up our house so our cat has been "traumatized" by the move and all the people. The sitter was very patient, and Puma finally came out of hiding and let her pet him. During our trip the sitter took pictures of Puma. The litter was very clean on arrival back home. I am so happy I found Meowtel as cat sitters are hard to find (in my opion!).
May 15, 2025
Unprompted review
Reply from Meowtel
Meow there, Sarah! Thank you for taking the time to share your purrific experience with us. We are purrleased to be of service and look forward to caring for Puma again soon!
Consistently High-Quality, Reliable Pet-Sitters
We have had two different pet-sitters from Meowtel and both were amazing! They are reliable and very trustworthy, and when they visit they really do take the time to interact with each of our cats. The pictures and videos they send us are heartwarming, too. I love seeing my shy kitty warm up to them and actually PLAY!
June 14, 2025
Unprompted review
Reply from Meowtel
Meow there, Nancy! Thank you so much for the kind words. We're thrilled to hear both sitters were pawsitively amazing. We look forward to the next time we get to care for your sweet crew!
Excellent cat sitting caregiver!
This is the first time I used Meowtel.
Our sitter, Lucinda was wonderful and surpassed my expectations. Both of my cats are very shy with people they don't know. Lucinda brought over some of her sweaters before we left so the cats recognized her scent.
Lucinda LOVES cats and this matters! She was so patient and loving with my kitties. Sent me daily photos and updates which meant a lot to me.
And when one of the cats threw up a hairball she kept an eye on their health to make sure it was nothing serious.
Highly recommend Meowtel and Lucinda.
June 13, 2025
Unprompted review
Reply from Meowtel
Meow there, Judy! We're thrilled Lucinda surpassed your expectations with her thoughtful care and love. We’d be honored to care for your shy sweethearts again anytime.
Kristin provided great support
Kristin provided great support. We will definitely use her again.
June 13, 2025
Unprompted review
Reply from Meowtel
Meow there! Thank you so much for the pawsitive review! We’re so glad Kristin provided great support, and we’d be thrilled to care for your kitties again anytime.
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Happy kitties!
Sherrie did a great job with our two kitties! She sent us daily reports with lots of photos and videos. Our oldest cat requires medication every day and she was able to handle that with ease and he can also be a little cranky and he even warmed right up to her.
June 1, 2025
Unprompted review
Reply from Meowtel
Meow there, Theresa! We're thrilled to hear Sherrie took such great care of your kitties. It sounds like she earned their trust and yours, and we’re so glad the daily updates brought peace of mind. We look forward to caring for your cats soon!
Flawless website to help you find a cat…
Flawless website to help you find a cat sitter near you, see reviews, set up meet and greet, communicate with them, and payment. My cat sitter is phenomenal. Couldn’t be happier with this company!
May 28, 2025
Unprompted review
Reply from Meowtel
Meow there, Leah! Thank you so much for taking the time to share your experience with Meowtel! We're thrilled to read it's been amazing. We are always purrleased to be of service!
Meowtel is so convenient
Meowtel is so convenient! It prevents me from having to board my cats in an unfamiliar place. They are still in their home, and they get a visit every day! My Meowtel sitters have been so caring and responsive. I love the photos I get when im away. It makes me feel comfortable to travel knowing my babies are being cared for.
May 21, 2025
Unprompted review
Reply from Meowtel
Meow there, Cherish! We're so happy to hear that Meowtel has made traveling easier and more comfortable for you. Knowing your kitties are safe and loved in their own home is what it's all about. We are purrleased to be of service and look forward to caring for your kitties soon!
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