Fantastic customer service. We'd been trying to book a motorhome and, thing high season, everything was sold out. Lewis actually called us and got our requirements, going off to find something that wo... See more
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Motorhome Republic is an Online Travel Agency specialising in Motorhome, RV and Campervan rentals worldwide. With supply in 38 countries across the globe, our team of dedicated and knowledgeable motorhome experts are confident we can find the best option to suit your needs.
Auckland, New Zealand
Replied to 100% of negative reviews
Typically replies within 24 hours
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Full guidence in the questions I had regarding excess and insurance
Aid if needed when finishing the order

Reply from Motorhome Republic
Alex was really helpful, explained everything, and was really responsive to my communication.

Reply from Motorhome Republic

Reply from Motorhome Republic
Due to a loss of employment, I had to cancel my booking on very short notice.
I was refunded my full deposit and handled with compassion and kindness in a circumstance where I really needed it.
I will definitely be booking through Motorhome Republic again should I get the chance to book NZ again.
Great service.

Reply from Motorhome Republic
It was easy to book online and Betty was helpful and I was able to call her and got through quickly.

Reply from Motorhome Republic
Thank you Betty at Motorhome Republic for your amazing customer service and phone manner.
Betty was able to answer all my questions, find the perfect vehicle for right dates that i had and give me personal peace about making a booking thru this company.
So refreshing to deal with a company that has a customer service phone line that is answered promptly and a real and helpful human to interact with. This is literally why i booked my motorhome thru them because of this interaction.
In future, i will not deal with a company that uses bots or chats as a means to customer service. You are losing business.

Reply from Motorhome Republic
I requested a camper van which was in the older vehicle category and what I was offered was a battered rusty van with no hub caps from Kiwi Campers. When I refused to accept the van in its dreadful condition I was offered an upgrade to a van which was marginally better but I was charged an additional amount for this. The service from Kiwi Campers was unacceptable and I alerted Motorhome Republic that their service standards could be compromised by using Kiwi Campers. The reply I had from Motorhome Republic showed more concern with covering up the issue rather than dealing with it and I was disappointed with their response. I therefore have to advise potential customers not to rely on this company or Kiwi Campers but look for a more reliable service.

Reply from Motorhome Republic
Lewis was incredibly clear and gentle with his explanations and happily repeated things I needed clarification on. Highly recommend

Reply from Motorhome Republic
Third time using Motorhome Republic. The website is easy to navigate, bookings are easy and we've always had great customer service if we've had a question.

Reply from Motorhome Republic

Reply from Motorhome Republic
Booked online but made 3 calls to adjust quotes prior. No lengthy waits, super helpful and friendly staff. Very prompt and clear with follow up actions and emails.
Highly recommend booking with them.

Reply from Motorhome Republic
Fantastic customer service. We'd been trying to book a motorhome and, thing high season, everything was sold out. Lewis actually called us and got our requirements, going off to find something that would fit our needs. We managed to sort everything out, going from "motor-homeless" to "motor-homed" in 30 mins.

Reply from Motorhome Republic
We hired from this company last year using a six berth for 5 weeks in Australia, 4th time we have hired from this company. The van actually came from Autosleepers. The van was mechanically sound although the left indicator came up with a warning light every time we used it. the quality and upkeep on this was appalling. The ladder had no hooks to hold said in place. The TV never worked first nor last. Pieces of cover over corners were missing, making them very sharp if you brushed against them. The provided table for outside was broken and wouldn’t hold up the back legs, we were advised to buy a new one, took us most of the day in 40deg heat to get a replacement, which we did, but kept the table for our own use. The automatic step never worked. The basin over the toilet fell down often while using this. My sister nearly finished up on the floor when I braked one time because the Velcro under the cushions was non existing until I brought a staple machine and attached all the Velcro back in place. The gauges on the water tanks never altered, so there were times we were left with no water. The slide out door for the cups and glasses never had a latch, so flew open a couple of times while driving. I have presented these problems to this company, it has now been two months but I feel no satisfactory solution has been provided, just keep being told it is under review. I am sure nothing has been improved since then. My advice, use another company like we will for future hires.

Reply from Motorhome Republic
Iulia resolved my issue quickly. I was very impressed with the way she followed up and got back to me .

Reply from Motorhome Republic
Easy to use online, requesting a quote was very easy. The staff wonderful & polite, very helpful answering questions then helping me to confirm the booking.

Reply from Motorhome Republic
Thank you so much for helping me Lewis! I booked twice but failed. You checked with provider and mentioned that motorhome is auto car, so this why I booked it immediately. I give 5 stars, if not you, I wont be able to travel with motorhome.

Reply from Motorhome Republic
The motorhome we hired (and paid for in full) was not there when we arrived in Auckland! Our whole holiday could have been completely ruined. We were left to find a replacement motorhome ourselves (after being stranded at Auckland airport for over 10 hours) and we yet to receive a refund from Motorhome Republic. VERY UNHAPPY :-(

Reply from Motorhome Republic
Prompt & efficient service and managed to respond to my questions that helped ease some confusion and anxiety around my booking that gave me enough time to plan for alternative work arounds. Great experience!

Reply from Motorhome Republic
What truly made it easy was the rapid back and forth emails with Andreia, the person who kept responding to my never-ending inquiry emails before the booking.
It made the difference and gave me a sense of trust.
The booking process is sooo simple.

Reply from Motorhome Republic
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