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2.6
14 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
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Charged for a subscription I didn’t authorise. Emailed company but they said
‘We don’t refund’ I hadn’t downloaded their App and the company didn’t show up on my emails or my subscriptions through PayPal and Apple Pay. Luckily my Bank investigated it and they have refunded me which I’m happy about.
Reply from Musicgen
Hello! Please clarify your feedback so we can improve your experience.
This app is a game-changer for my YouTube channel! I needed bespoke background music that felt fresh, not generic stock tunes. I just input the emotion—"tense build-up, synthwave feel"—and AI Music delivered a perfect, custom track every time. It saves me so much time and makes my content stand out. Worth every penny for creators! 💯
Reply from Musicgen
Wow! Thank you for your feedback. We’re thrilled and inspired that you liked it. 🎶
Got a reply from these fraudsters about canceling from the email I got. I didn’t get an email. They have now taken another £22 from my bank in a matter of a few days which i see a theft. These people should be in prison and locked up for fraud and theft.
Reply from Musicgen
Hello! Are you sure that you are entering the correct email address, exactly the one you provided when registering on the website? To check this, we can find this information in the app in Settings. You can also cancel your subscription yourself in the app in the Subscription Management section.
I have been charge 3 times with this application and I have not sign up too it, how do I make sure it's not going to keep doing this
Reply from Musicgen
Hi! We’d like to clarify that we do not use any fraudulent practices. Payments are only charged if a subscription is confirmed through your account.
If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. You can find this option by clicking the gear icon in the right-hand corner of the app. Each subscription type has instructions you can follow to cancel your subscription.
If you're still experiencing the same issue, please contact our technical support at [email protected], and we'll track down your subscriptions.
scammers who bill your bank without consent,,
Reply from Musicgen
Hi! We’d like to clarify that we do not use any fraudulent practices. Payments are only charged if a subscription is confirmed through your account. You can contact our support team at [email protected] to look into this in more detail and get assistance.
I was led to believe that I was trying a demo from their site. I did not download the product or complete process. Yet, I was charged $9.99. The company says that , in the fine print, they will not refund. Beware of the scam!
Reply from Musicgen
Hello! We're sorry you were dissatisfied. If you were charged, it means you confirmed payment for one of our plans. We currently do not offer trial periods or free trial generations.
I'd also like to inform you that subscriptions renew automatically at the end of the period. If you have an active subscription, you should cancel it if you no longer plan to use the app.
You can manage your subscription from within the app under Settings -> Manage Subscription. An email was also sent to your inbox after payment, containing a link to cancel your subscription.
SCAM ALERT… take your money when you do t subscribe to anything!!!!
Reply from Musicgen
Hello! We're sorry you were dissatisfied. If you were charged, it means you confirmed payment for one of our plans. We currently do not offer trial periods or free trial generations.
I'd also like to inform you that subscriptions renew automatically at the end of the period. If you have an active subscription, you should cancel it if you no longer plan to use the app.
You can manage your subscription from within the app under Settings -> Manage Subscription. An email was also sent to your inbox after payment, containing a link to cancel your subscription.
Hi, used this in order to get help from AI to generate a song for friend. also paid for few more cover / songs. never subscribed and last night ( 15 jan 2026) I was charged $29.98. When we emailed them about the issue and for a refund they repeatedly sent a generic email . I WOULD NOT use this app or whatever it is unless you're okay with throwing money away and then being blocked. I will be reaching out and filing complaints wherever i can until they issue a refund to his account. Sincerely scammed..
Reply from Musicgen
Hello! We're sorry you were dissatisfied. If you were charged, it means you confirmed payment for one of our plans. We currently do not offer trial periods or free trial generations.
I'd also like to inform you that subscriptions renew automatically at the end of the period. If you have an active subscription, you should cancel it if you no longer plan to use the app.
You can manage your subscription from within the app under Settings -> Manage Subscription. An email was also sent to your inbox after payment, containing a link to cancel your subscription.
The sheer speed is what gets me. I can generate five different versions of a track—different tempos, different keys, different instrumentations—in the time it takes my old software to boot up. It’s the ultimate tool for quickly prototyping musical ideas. This has seriously boosted my productivity.
Reply from Musicgen
Hello! We are very pleased that you tried our application and are glad that you were satisfied with the results!
Hi, my fiance used this in order to get help from AI to generate a song which was " Got what I got " by Jason Aldean for me. He also paid for four more cover / songs. He never subscribed and last night ( 01/08/2026 ) he was charged $29.98. When he emailed them about the issue and for a refund they blocked him. I WOULD NOT use this app or whatever it is unless you're okay with throwing money away and then being blocked. I will be reaching out to the Better Business BUREAU and filing complaints wherever i can until they issue a refund to his account. Sincerely, Jessica Sanchez
Reply from Musicgen
Olá Jéssica.
Garanto que não podemos bloquear ninguém. Se tiver algum problema com a aplicação, por favor contacte-nos pelo e-mail [email protected].
Relativamente às tarifas de utilização da aplicação, de momento não disponibilizamos gerações gratuitas ou avulsas. Apenas disponibilizamos pacotes de subscrição com um determinado número de gerações, válidos por um período específico. Se a subscrição permanecer ativa até ao final do período, as gerações serão renovadas automaticamente. Esta informação está indicada na descrição da assinatura e na página da aplicação na app store.
Se pretender cancelar a sua subscrição, utilize a opção "Gerir subscrição" dentro da aplicação. Ou utilize o link que foi enviado por e-mail no momento da subscrição.
As someone who always wanted to write music but lacked the patience to learn, I am thrilled! 🤩 I simply selected the style "epic cinematic" and set the key — the result was an absolute bomb, like a soundtrack to a Hollywood blockbuster! The interface is very intuitive, and I appreciate that I can make minor adjustments to the arrangement after generation. An excellent tool for those seeking inspiration.
Reply from Musicgen
Hello! We are very pleased that you tried our application and are glad that you were satisfied with the results!
I can no longer imagine my work without this app! 🤯 I need background tracks for my podcast, and usually that took hours of searching through stock libraries. Now I just describe the mood (minimalist, upbeat, morning jazz), and AI Music delivers the perfect loop in 60 seconds. The quality is top-notch, and most importantly, no copyright issues. A real time-saver for content creators. Bravo!
Reply from Musicgen
Hello! Thank you for your comment! We always appreciate hearing from our users. The app is continuously evolving, and even more features for creating your own hits will be available soon!
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