My Baggage Reviews 24,062

We had to leave one of our suitcases in Copenhagen due to some excess buying while on an extended holiday. These excess baggage charge Thai airlines wanted was excessive. Not to worry My Baggage were... See more

Preparing for a move from US to Europe, we needed an affordable alternative to ship boxes and large suitcases. Thankfully we found mybaggage on a Google search. Easy to use website for filling out c... See more

Everything went smoothly, 70lb box of clothes and household goods delivered 3 days later, lots of good information on the site to assist. Loved the door-to-door service. Do watch that advertised quote... See more

all the things that could go wrong (e.g. late pick up, delayed start, delayed treatment in the 7 UK through Holland and Germany transhandling places, customs etc. to its final destination in Southern... See more

My boxes were picked up in a timely manner. I had to fill out ToR papers for the UK, where I had issues getting it processed. FedEx was kind enough to hold my boxes in customs in the UK until the pape... See more

Great Company. I have used a few times now sending my son's belongings down from Aberdeen to Oxford. Pick up as stated and delivered the next day. Suitcases in the same condition upon delivery. Track... See more

Transparent and reasonable pricing, good customer service relating to shipping 6 boxes inherited goods from UK to CH. Picked up Fri and arrived as promised Thu. Note 20kg in cardboard box is quite a l... See more

Instructions on preparing the box and custom forms were very detailed. Convenient having the box picked up at the house and delivered. The price was very good compared to shipping on your own. EDIT:... See more

As a first time user it was so easy to follow all instructions on line. The pick up driver was so helpful & polite. Communications of tracking parcels from start to finish was easy to follow with upda... See more

Do yourself a favor and avoid by all means . Hidden fees ,Actually was a DHL service . Baggage picked up in USA OCT 31 for Athens Greece . Not received yet Nov 15 , customs expenses 56 euros , plus... See more

Got my suitcase to Australia with ease, amazing service will definitely use again if needed. Doris was also very helpful when I queried some things about customs issues.

I shipped two suitcases from Ireland to Germany. The process was easy and well explained on the website. The collection was within the allotted period of time and the suitcases arrived without any dam... See more

By far the most economical option to ship items from US to UK! Only downside was that outside of bag was damaged in transit (1 of 4 wheels detached), which is more the fault of FedEx than My Baggage.... See more

Staff really helpful- I had lots of Q's! Was a bit worried about leaving parcels near door - but collection guy was grand and Booking put in a request for morning collection so boxes weren't in flat... See more

The whole shipping process was fairly easy to complete. I sent a large soft-shell suitcase to the United States. Attaching the label was somewhat difficult; however, I was able to rig a solution based... See more

So good being able to forward some extra luggage to half way point on extended trip. We needed different clothing for the second half and luggage limits on an African safari made it too difficult to b... See more

Have used My Baggage several times now over fives years and it's a fabulous service!! I've got two kids attending university and we've sent cases and boxes back and forth many, many times. It takes t... See more

Easy process to arrange pick up, and on time. Totally loved the detailed tracking system and information given when out for delivery, therefore no hanging around waiting. Staff courteous and friendly.... See more

Besides a surcharge of over €100, peace of mind is unfortunately not what we got with MyBaggage. - No communicational assistance meaning we had to chase all of UPS Australia. - Pick up of our b... See more

I paid $986 AUD in August 2025 to ship 3 large bags from London to Australia. I followed every instruction: labels printed, contacts provided, concierge access arranged, even photos of the build... See more

Would have given a minus one review but there’s no such option. We transported 3 large boxes from Australia to Spain. Absolutely devastating to open boxes and discover most items smashed and broken.... See more

Baggage not picked up (Dec 4,2025) from Cashel Arms Hotel, finally picked up days later, baggage lost, finally found. Told it would finally be delivered on Monday so I drive to Farranfore (1 hour driv... See more

I used this company two years ago and they were fine. But they lost my last two shipments and then never honored my claim despite my buying insurance. They are unresponsive and don’t seem to care. Wh... See more

Very disappointing experience. The delivery was delayed by four weeks when I sent my belongings from Australia to Germany while moving back, and at delivery I was asked to pay an extra €180, how... See more

If you’re travelling with any kind of deadline, this is not a service you can trust. Our 3-4 day ~ $200 transfer of two relatively empty bags from London to Paris became a $500+ 3 week nightmare with... See more

The items were delivered within the 6-7 days estimated and no delay's in customs. The simple guidance and simple instructions were helpful (first time attempted to do this, really useful how to label... See more

Collected and Delivered on time . Contractor Parcel force made photo but didn’t indicate location and bags were in beverage food storage at hotel .. that’s only note for this transaction . Thank you f... See more

Tried to use a top names US based company to ship my golf clubs, they were a bit more expensive, but they would not guarantee delivery in less than a week from Germany to Northern Ireland. My baggag... See more

This was my 1st time of having to send parcels abroad, I was impressed with the website as it gave clear & consise instructions about what you could send, & what was not allowed. The video clips on la... See more

We left our bag at a hotel in Scotland and had to fly back to the US. MyBaggage was able to pick up and ship our bag back to our home for a VERY reasonable price. We received tracking information al... See more

When you think everything is impossible because you accidentally left your 2 carry on at the hotel in Germany and yet you still have many days and places to visit and don’t know what to do and there’s... See more

After them promising that I would receive my baggage within 2-3 days, I still have not received anything nearly two weeks later. It is stuck in custom, although I supplied all documentation. Customer... See more

I originally wanted to give these guys 5 stars for great, fast service from Singapore to California. But the sheer amount of spam I have been getting to my email inbox has COMPLETELY negated any posit... See more

I'm a very disappointed customer, I just lost a suitcase full of valuables of importance my travel souvenirs. No help at all from My Baggage despite follow up and providing full descriptions. Tra... See more

We booked the economy service. The bag was picked up in Melbourne as scheduled and arrived a couple of days later than it was originally estimated. This was no problem for us as we were travelling. We... See more

Absolutely appalling - a total scam . I would have given 0 stars if possible . Please avoid this company at all costs . We followed everything they asked - our luggage was delayed 2 weeks a... See more

Great service from My Baggage. Goods sent to my daughter from London hotel to her hostel in Belfast was super easy process from booking the service to delivery. No hassle and baggage received in 3 day... See more

While the my baggage system did well and picked up and delivered as promised, FedEx's end of things was not. Several boxes looked like an elephant had played soccer with them. Crushed sides to the p... See more

I had to telephone your staff for help several times as I am an old person with low computer skills who had never sent luggage abroad in this way. Each time I received patient and detailed and sometim... See more