Norlys Reviews 83,506

I bought an iPhone with a mobile subscription and chose Norlys because I had good expectations and the delivery date for my phone was scheduled for today. I’ve been trying to get information about m... See more

The company workers at the store were really kind and helpful. The internet router arrived really fast and works nice. I only don't give 5 stars because the internet sometimes stops working for 1-2 se... See more

I went to the Norlys shop yesterday evening after working hours in Rodrove Centrum. The guy I spoke to was a true gentleman; patient, kind, polite and very helpful. He took his time to present all the... See more

Our whole family is subscribed to Norlys, we also have Wi-Fi at home and everything works very well. I work as a truck driver and I travel all over Denmark and I have never had problems with the signa... See more

Ordered router after signing contract for home internet came quick. Setup instructions were almost none though, so getting properly connected to a fiber cable base can be tricky, when your flat is... See more

Extremely kind, professional, courteous, and understanding over the telephone. I had a serious money issue, and was literally unable to pay a bill, but the situation was completely understood, the emp... See more

I’ve been with Norlys for my internet, phone, and electricity, and I honestly couldn’t be more satisfied. The internet is fast and stable, the phone connection is clear, and my electricity bills a... See more

The services provided was so good when visiting Rødovre Centrum branch. Lasse was so professional and provided me with the information I needed while renewing my subscription and getting a new line.... See more

Simply the worst provider and hardware i have EVER used to provide my house with internet! Moved into my house 1.5 years ago, and I have been witness to multipel breakdowns, on/off downtime and "... See more

got a 2 star just because the man i spoke to was very apologetic and wish he could have helped more . as a low income fortidspensionist i was asking if it was possible to pay my internet bill ever... See more

Terrible company Their contracts don’t include calls to other countries like all the other phone carriers. Ended up spending 2500dkk for no reason. Its my fault but their is no reason for it not... See more

Had a great experience with the customer service in-store. The staff were friendly, quick to understand my issue, and went the extra mile to help—no runaround, just solid support. Would happily come b... See more

Those guys charged me for my phone bill and Spotify plan for the month ! Which is normal like every month for the past 10 years, but this time I find out that they have stopped cooperating with Spotif... See more

We switched to norlys recently, not only because of the discounts on phone, internet, el. , but also the welcoming customer experience they provided. Danny from Fields did a great job!

I have changed to Norlys due to a very good offer to a family package and we are very satisfied. Even though we had to readjust the starting date due to travelling (after everything was set and agreed... See more

It's first time when I needed help from Norlys. Today I talked at customer service about my phone subscription and I wanted also a order what I couldn't make it online. I belive Visan it's his name,he... See more

Fast and user-friendly Satisfied with the phone and the subscription I got. I wanted a good smartphone with the most basic features and the website recommended a model that met my requirements. When... See more

This company is an absolute scam!! Purchased an iPhone a few months back and now all of a sudden without any notice they are pulling more than double the usual monthly bill because of some insuran... See more

it is terrible when something goes wrong. My situation is subscription was going to be transferred and was cancelled by receiving company. Telia still indicate that it is transferred. Asking what w... See more

We moved into our house and Norlys blocked the internet connection refusing to cancel the previous owner’s contract. This also made it impossible to have a connection with any other company. C... See more

I would give 0 if I could. Absolutely terrible experience, scamming you of every penny. Every month some random extra expense occures. Been customer for 6 months but never again. If you can go anywher... See more

No fiberbox in our new home but Norlys promised to fix it in 2 to 3 weeks. 5 weeks after, no initiative from Norlys, only reply when we keep calling (always the same answer: it's not our fault). M... See more

Title: Unexpected Subscriptions and Poor Communication I bought an iPhone 15 and two AirPods from Norlys Ballerup and agreed to only two subscriptions (internet and mobile). When I received t... See more

It's unbelievable how this company doesn't control information. After the contract ends, they keep charging fees. They have no idea what they sold and what they deliver. Now, 8 months after t... See more

The customer service is a joke. I started a chat support as a potential new customer for Norlys at 17:25 with B, now it's almost 20:00 and he has left me on read. What makes you think that this is "cu... See more

I can't comment on the company for mobile phone contracts (or whatever their core business is), but ordered headphones as a xmas present, 12 days before I needed them. No update that they are not actu... See more

⸻ I don’t want to see Norlys’ scam advertisements anymore. This company is exceptionally dishonest. I once bought a Huawei phone that cost 400 DKK, and they told me that if I switched my home e... See more

Their business is make paying the bill as confusing as possible to take as much penalty fee as possible. The customer support promises a lot of things on the phone but they cannot do one thing right.... See more

Absolutely no way to speak with a human. The web app has a poorly designed AI assistant that even if you manage to get redirected to a real chat, the customer service will close it in a second. Even... See more

Since mid-October, we have been using Norlys 5G internet and were very satisfied. However, despite full 5G coverage in our area, the internet speed at home is extremely low and disappointing. We con... See more

Seriously. Without notice and cut off my power. Try to calling customer service 3 hours but still no answer.How busy are you？I don't care if you add additional fee. But wuthout power，All my expensi... See more

While their service has always been unreliable, for the last few days, the internet has been completely non-existent with zero explanation. No response to my email either. It’s impossible to work from... See more

I highly recommend against buying any subscription or cell phone from Telia. If you encounter any problems or payment issues (which is quite common with Telia Finance), be prepared to wait at least 40... See more

Very very bad customer service and false information were provided to me and now I have to pay for two bills and I had changed internet service from you see to Norlys. However, they failed to provid... See more

Lying scumbags. 2 separate advisors confirmed in chat that I'd be able to use a Norlys subscription with the new Pixel Watch 4 LTE, with my existing Pixel phone. This was also shared on their we... See more

Can't get a terminal in Norlys willing to take care. I wrote to customer service about a contract cancelled long ago at the time of Telia. It is still charged on the invoice and if not paid, all o... See more

They moved from Telia, and this resulted in 0 customer service quality. I waited for over 30 minutes two days in a row, to cancel services I never signed up for, but nobody picked up! I'm paying 350dk... See more

Bad service. I ordered wifi through Norlys and after two weeks and several emails asking for the accompanying modem from customer service, I only got it after visiting the physical store. No one apo... See more

I have just spent 64 minutes on call between Norlys Digital and Norlys Mobil to end up having to write an email to the same department I was in contact with. Probably one of the messiest takeover... See more

I canceled my phone on february, and they forced me to pay for march. Since the end of our agreement, they have sent me 5 "rykkegebyr" out of nowhere, notifying me of their existance once it was too... See more

Absolut NO-GO. Client service clearly doesn't care to help. Website rarely works properly. Also, the cherry on top, I was charged a day extra when I stopped my subscription for all services ''by mista... See more

I cancelled my TV package months ago, but Norlys keeps sending me invoices — because, as customer service explained with a straight face, “the system says so.” Apparently, at Norlys, no one —... See more

Terrible decision to switch to Norlys as internet provider. The connection was supposed to be live from the first of the month but it is not even 3 days later, even as business customer they seem not... See more

Worst internet company in Denmark. Have been having connectivity issues for months now and been going back and forth with them but there has been ZERO solutions. These people are the most incompet... See more