Novo Insurance Reviews 150

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the company's affordable prices, often highlighting savings compared to previous providers. Consumers found the service quick and easy to use, with an intuitive online process. People also value the helpful and professional customer service, with representatives being described as knowledgeable, patient, and courteous. Consumers appreciate the ease of obtaining a quote and contacting customer service. Reviewers are generally happy with the coverage they receive and the overall user experience. The staff is often mentioned positively, with specific employees being praised for their outstanding service.

Based on these reviews

Rated 4 out of 5 stars

Novo insurance had not only the best rates, but they didn’t ask many of those personal questions that all the other insurance companies ask, but are illegal to ask. It was quick, easy, and I had car... See more

Rated 4 out of 5 stars

The fact that a company is finally doing insurance on a drive only basis (my miles to work - only .08 miles one way and the fact I don't drive much on the weekend) Im only giving them 4 starts right... See more

Rated 4 out of 5 stars

Overall it was easy to navigate the online process. I feel that you have to jump through so many hoops just to get insurance. Also I don't like the fact that you need your Bluetooth on at all times. I... See more

Rated 5 out of 5 stars

Well you guys are great not sure why Adot was so mean trying to resolve an issue with you. They told my insurance company to call for instructions and same instructions were given. Thanks Novo fo... See more

Rated 5 out of 5 stars

Easy to obtain a quote and even easier to get a hold of customer service. The app is easy to navigate as well. It's my first time enrolling with a company that rates me according to my driving and... See more

Company replied

Rated 5 out of 5 stars

Nova Insurance really helped me fix my budget that I was really able to afford I'm giving them 5 stars. Get Nova Insurance, it makes life easier Yours truly Cynthia Rodriguez

Rated 5 out of 5 stars

Absolutely amazing. Being able to talk to an actual representitive with no issues made this by far the best. Customer service was outstanding and very professional. I would highly reccomend this compa... See more

Rated 5 out of 5 stars

Novo came in way way less than all the others.For me, that was very important.Because I am on social security disability and it's very hard to make a dollar path or a dollar stretch.So it took a lot o... See more

Rated 5 out of 5 stars

Seamless switch from my current company. Very easy process. Easy to use app that gives me the option to have the lowest insurance rate bases on my driving.

Rated 5 out of 5 stars

Having insurance with this company has been great, so far. I love the fact that I can have full coverage on my vehicle at an affordable rate.

Rated 5 out of 5 stars

I just recently got a account with them. Their rates are almost unbelievable. They’re so reasonable for what you get highly recommend.

Rated 5 out of 5 stars

You answer my phone call with politeness he spent time with me and went over everything you really made me feel comfortable especially Brandy who is my customer service rep she is great

Rated 1 out of 5 stars

If you have a vehicle older than 2009 you CANNOT get an insurance policy with Novo. Nor do they allow you to setup an older vehicle that has Bluetooth in it. This limits WHO can be insured by them an... See more

Rated 1 out of 5 stars

I was looking for a more affordable full coverage for both my car and husband's car first quote I got was less than $100 cool so when I went to add comp & collision it went up to $147 which is $30 mor... See more

Company replied

Rated 5 out of 5 stars

Process was simple, straightforward and fast. The rate was way lower than expected and lower than other companies had quoted. Very happy with my decision.

Rated 5 out of 5 stars

My experience couldn’t have been better, the online process was easy and intuitive. And any problems that arose i was contacted by an insurance agent promptly. A++

Rated 1 out of 5 stars

After providing accurate information the quote I received was $135.20. so, I went ahead and paid the first installment (down payment) of $217.78 expecting a decrease to the original quote of $135.2... See more

Company replied

Rated 5 out of 5 stars

Novo got me the same insurance that I had with my other provider and it also lowered my deductible for collision and comprehensive. When it's time to make that big decision if you're going to go... See more

Rated 1 out of 5 stars

After paying the $80 I was quoted, they tried to raise the price to over $200 because of a lapse in insurance. I called another company and was quoted significantly lower than Novo for the same policy... See more

Rated 5 out of 5 stars

So far everything has been easy to access ask me after I get things going in my vehicle. I don't drive much anymore, this insurance is perfect for me .

Rated 1 out of 5 stars

First and last month with this company. Not for sure who they are trying to hustle but I wouldn't recommend Novo for anything. Jacked up prices and stupid way for doing business. Not your average... See more

Company replied

Rated 1 out of 5 stars

The customer service representative gave me a quote that I was interested in. I purchased the policy and when I was reviewing it, the monthly payment was higher than what was quoted. I reached out to... See more

Rated 1 out of 5 stars

This was the worst experience ever trying to purchase insurance. I have been driving over 30+ years. I got a quote for the insurance, I agreed to the amount, and purchased. Simple right? No evidently... See more

Company replied

Rated 1 out of 5 stars

It got me off guard. Little did I know that my bill goes up as the way I drive and I didn't like it because it clearly stated that I accelerated the pedal witch I know it was not accurate I know my ca... See more

Rated 1 out of 5 stars

Understanding Insurance in Arizona is so very important. This company is providing 'what is written' here online and in their policy documents. What they leave out is that vehicles in their policy ma... See more

Company replied

Rated 5 out of 5 stars

I just joined n so far it's great, Im gonna switch to full coverage, after they helped me with liability

Rated 5 out of 5 stars

Super easy process and really fair pricing! Almost $100 cheaper than everyone else I got a quote from, more than a handful…

Company replied

Rated 1 out of 5 stars

The first time they showed me that the first and second months will be 206$ after that 141$ each months. When I get the insurance and everything done after 2 weeks they increase the price from 141$ to... See more

Company replied

Rated 1 out of 5 stars

To many questions and for what. You don’t even deserve a star, it’s that bad. And you just took my money . Didn’t even have insurance that long. You spent more time interrogating , like I did somethin... See more

Rated 5 out of 5 stars

They made sure to find me the best and and they follow up with you right away. I would recommend this Company to anybody looking for insurance

Company replied

Rated 5 out of 5 stars

Nova insurance is a blessing. My insurance was so expensive and I’m so grateful that this is such a awesome rate. Thank you so much.

Rated 5 out of 5 stars

The enrollment process was efficient and straightforward. I received an immediate quote with a range of coverage options, which made comparison simple. Interactions with customer service for submittin... See more

Rated 5 out of 5 stars

I had narrowed my insurance choices to two, and I didn't even contact the other choice after my experience with Novo and the sales representative. She was courteous, knowledgeable, and very patient.

Company replied

Rated 5 out of 5 stars

What makes this company great was I got instant results. And best rates Very professional and on point.

Company replied

Rated 5 out of 5 stars

We are getting very good response from Mrs. Ranjitha related to Medicals and she is more informative personality.

Rated 5 out of 5 stars

Very good, cheap, and easy insurance! You’re truly rewarded for good driving.

Rated 5 out of 5 stars

Great Insurance not pushy with the coverage you gotta get straight to the point.

Company replied

Rated 5 out of 5 stars

Very grateful and happy that I could get insurance for a great price with them.

Rated 5 out of 5 stars

I am so glad I switched coverages. Better rates, more coverage.

Company replied

Rated 5 out of 5 stars

I liked working with Sarah. She was patient and earnest in wanting to help me.

Rated 5 out of 5 stars

I was able to get a great quote. So much more affordable then what I had before. Glad I purchased!

Rated 5 out of 5 stars

Esay to obtain this great insurance Save money is good Friendly people Do it


Company details

  1. #49 of 62 best companies in Insurance Company
  2. #5 of 7 best companies in Accident Insurance Company
  3. #33 of 39 best companies in Auto Insurance Agency
  4. #92 of 107 best companies in Insurance Agency
  5. #32 of 36 best companies in Insurance Broker
  6. #14 of 14 best companies in Liability Insurance Company

Written by the company

Novo is the personal auto insurance subsidiary of Telenav, one of the world's largest providers of connected car software and a leading navigation engine supplier to automotive manufacturers.


Contact info

4.2

Great

TrustScore 4 out of 5

150 reviews

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Replied to 68% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

The customer service representative…WAS VERY POOR IN COMMUNICATION

The customer service representative gave me a quote that I was interested in. I purchased the policy and when I was reviewing it, the monthly payment was higher than what was quoted. I reached out to the representative to inquire on why my payment was higher, he then explained to me that he must of been talking to some else when in actuality he wasent.....VERY POOR CUSTOMER SERVICE!!!

December 2, 2025
Rated 5 out of 5 stars

The enrollment process was efficient…

The enrollment process was efficient and straightforward. I received an immediate quote with a range of coverage options, which made comparison simple. Interactions with customer service for submitting supporting documentation were seamless and well-handled. The mobile app setup was intuitive and quick. Overall, I am highly satisfied with the level of service and ease of use provided by Novo Insurance.

November 14, 2025

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