NRMA Insurance Reviews 1,408

I had been an NRMA customer decades ago, but left due to rising premium costs. Out of curiosity, I recently obtained a number of home & contents insurance quotes, including NRMA. Surprisingly, NRMA... See more

We are all just numbers now. What was a great Australian icon that employed Australians is now more concerned with profit over customer service. Call centres moved offshore at the cost of Australian... See more

When I rang, I had a young lady that was very attentive, very well informed, very patient and extremely helpful. I saved money by returning to NRMA and having all my cars, house, caravan and trailer... See more

They will make there claims decision on the basis of assumption and its really hard to communicate with them. If you will even email the details they will ask you 10-15 times again but if your will r... See more

After 47 years membership & always renewing at the ever increasing price I was given across EVERY policy. That is 5 motor vehicles & 3 residential properties, a friend said "go on line & get a quote".... See more

Thanks to NRMA roadside assistants Ali, & trainee Sarmad for today's battery replacement. Due to car being my elderly aunts they prioritise to come asap and my aunt was very appreciative of th... See more

Our tenants moved out and left the house filthy. They also damaged the kitchen and bathroom. NRMA told us we would have to lodge two separate claims for repairs, each with an excess of $1,100, and t... See more

Mandy at the Tuggerah branch is always on the ball and so very helpful as are her staff . I wont deal with with online or phone quotes but face to face is my preference due to proper customer service... See more

We have just purchased a holiday home…being elderly we find it difficult doing quotes for insurance online. So we drove from the Gold Coast to NRMA Tweed office where we were greeted by Sami wh... See more

Unable to complete online so had to phone them. Staff member was dithering, lacked knowledge and was vague. She would start a sentence then drift off into another sentence and was talking to herself a... See more

Received insurance policy - prices have been jacked up yet again. Rang around and found another big name insurance company who offers same coverage for $1500 a year cheaper! Waited for over an hou... See more

I have my house, and 2 cars insured with NRMA and now wanying to insure my caravan and get cheaper quotes from elsewere even with the group discount from them. I 9nly want it insured for the 25k i pai... See more

Asked for an email copy to be sent, was told no worries. Said that I was registering the car that day, so I need the email. No worries. Nothing arrived. 3 days later still nothing. 4th phone... See more

Spoke to Michael on the phone and could not be happier with the help he gave me. I did shop around many years ago but was not happy with the service I received and been back with NRMA for a fair while... See more

I have been a member of NRMA for over 10 years. I always an honest when filling in my information in terms of vehicle use, kilometres travelled, where the vehicle is stored etc. I went to renew my p... See more

I went to NRMA to assist an elderly gentleman who could not speak English well. Right from the beginning, the staff at the Merrylands Stocklands branch were intune with our needs. They tried to assist... See more

We were involved in an accident with an NRMA insured driver over 4 months ago. The at fault driver admitted liability and lodged a claim with her insurer (NRMA). Since this time we have been endlessly... See more

¡Claro, ahora lo incluyo! ⸻ Review: I’m giving NRMA a one-star review due to a really frustrating experience. On November 25th, they towed away my car and made a mistake with the model year—m... See more

Member for a year, not even sure exactly how that even happened that I was signed up, I didn't need coverage as it was a new car with coverage under warranty ! But honestly, trying to cancel is... See more

Katrina at Hurstville, NSW did a fabulous job sorting out our yearly home and contents insurance . She was very thorough ensuring we got the best price and inclusions we required . We love going into... See more

I was with NRMA for over 10 years, and my husband for over 50. I had 2 incidents last year, 1 where someone scratched my car (I wasn't there) and one where I hit a cement pole coming from a car space.... See more

Forget NRMA Australia and their so called loyalty programme. I have had at least 4 continuous policies with them for over 40 years and was offered a “lifetime” no claims bonus. My wife made a claim fo... See more

I'm very happy with my policies on vehicles and a horse trailer. Very competitive pricing. Easy dealings over the phone so far. Have recommended to friend who will most likely save at least 1ķ over w... See more

Very disappointed with NRMA after being with them for so many years. Had an accident and they fixed it partially but claimed other components which clearly occurred during the accident were not part o... See more

Avoid like the plague. In summary, be prepared for the following in case of a claim with NRMA. - Lost time. Lots. - Aggravation. Lots. - Broken communication. - Completely idiotic,... See more

Super friendly, helpful and professional staff members! ... I created 2 new insurance quotes (CTP + Comprehensive) online. These were converted to actual policies over the phone. I was offered 10% + 5... See more

I've had NRMA insurance of one kind or another for 61 years straight and last year had a total of 7 policies including auto comprehensive, 3rd party and 2 home policies. This year I've cancelled 2 ca... See more

I have other policies and have always liked the response and helpful feedback. I chose travel insurance and was greeted with Kartarsha who was very polite and very helpful. Most importantly easy to un... See more

After a lifetime with NRMA, they openly and carelessly gouged me. CTP isn't even close to their competitor, nearly a $200 difference. I'd suggest NRMA stop using the "loyalty" thing in their marketing... See more

Just took out motor insurance with NRMA on their website. It was surprisingly easy to navigate. The Product Disclosure Statement was only 29 pages in plain English in readable text compared to about 6... See more

Zero urgency to get anything done in the claim process. Nobody enjoys dealing with claims and you hope your insurer supports and handles this for you. They make zero progress on the claim unless you c... See more

I had a policy and because it got cancelled as I missed one payment, they now no longer do fortnightly and they are charging 10 more each payment and the policy price can change any day depends on th... See more

We have been with NRMA for over 30 years but have changed our car policies to Youi as they are better value. We will also be changing our house policy as we can’t understand the sub continent accen... See more

NRMA AND Sgio I am not happy with your services, especially NRMA they had my car for over a month and didn’t do any repairs on my c63 In fact all you guys did was cause more problems. I am very disa... See more

NRMA Insurance are excellent. We have our comprehensive car insurance policy with NRMA. We recently had to make a claim due to a large stone chip on the driver’s side of the front windscreen. We con... See more

I left NRMA many years ago ,I was a gold card customer ,fir various reasons But the service I received the other day was exceptional,friendly and went beyond to assist me Thanks NRMA it’s nice to... See more

25+ years member. I tried to purchase CTP greenslip for a motorcycle over 2 days and hours online and phone. Terrible I coherent experience. I received 3 quotes (different prices from NRMA based on n... See more

Clown show - waited 45 minutes for someone to be bothered to pick up the phone on the customer support line. Calling from a second line to sales, it got answered in 5 minutes. Once past that, in what... See more

I didn’t realise that NRMA still had family owned franchises. To say it was amazing is an understatement. As I believe in NRMA and have been a long term customer for over 35 years . I am so grateful t... See more

When I call to cancel a life insurance policy, why do you ask to reduce premiums etc? All I want to do is cancel a policy, NOT someone trying to sell me something else. This is NOT customer service, i... See more

I wanted to update the address on my policy as I have recently moved, yet the online form was showing an increase in the policy payments as opposed to what should have been a decrease as outlined... See more

Existing policy renewal and quote from nrma website has $1000 difference. When i call them and asked why renewal is too high no help. So I have decided to check online quote from nrma and I received q... See more

Terrible experience. Submitting forms is a joke it’s not clear at all you go to put in claim and suddenly you’ve said your at fault without knowing it and th why don’t investigate anything. Customer s... See more

Changed from our usual insurance company to NRMA, finally a premium that reflects a low risk area, also a policy that covers what you want. Thank you NRMA, probably look at shifting our other busine... See more

Our family has been with NRMA for decades. We have only ever had good reasons to stay with them. Whether it’s online, over the phone or in the local branch, we have found the service to be great. No h... See more