Excellent customer service, communication and quality products. My pup has been taking calming, anti allergy, hip & joint and pre, pro & post biotics along with his dental powder for quite a while n... See more
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NutriPaw helps pets live happy, healthy lives through natural herbal supplements made as tasty, irresistible treats. NutriPaw has developed natural supplements to support some of the most common areas that dogs need help with, including stress, fear, itching, scratching, joint flexibility and strength and aging. Made with only the highest quality and best tasting ingredients these treats will help you take the complexity out of keeping your dog healthy.
Contact info
124, City Road, EC1V 2NX, London, United Kingdom
- [email protected]
- nutri-paw.com
Replied to 0% of negative reviews
Typically replies within 24 hours
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After success with your all itch and…
After success with your all itch and immunity treats we decided to try your dental powder, after trying lots of others we were sceptical but it’s amazing not only are our elderly dog’s teeth cleaner but his breath is so much better! We are happy to have him in the car again! Very impressed!
Placed first order – won't be ordering again
Placed my first order a week ago, but nothing has been delivered, despite it being on a 48 hour postal service. Sent two emails asking where the order has got to, but no reply, despite the website saying they normally reply within 12 hours. I won't be ordering again, and will start a chargeback with my bank if nothing has turned up by the weekend. Would usually be more patient but my dog really needs these supplements and I chose Nutri-Paw over another company. Should have known better than to be taken in by Instagram advertising!
Concerned
I ordered the pre/ post/ probiotic treats from A****n and my dog has had her first dose. I will remain neutral and update later on their effectiveness despite now being a little concerned about this company.
Upon reading about all the subscription nightmares I did return to the Nutripaw website to have a look as I had almost purchased directly but wanted quicker delivery.
If you are ordering on a phone you cannot see the second box located underneath the product options that shows you are signing up to a subscription UNLESS you scroll down. And really, once you have selected your product, you wouldn’t have any need to look further, I think that’s why people are getting caught out.
Also just by looking at it, if you do see it, it is not super clear that a subscription is pre selected/ automatically agreed to by you and when you look in your basket there is no mention of subscriptions. Recurring payment is mentioned in very light, small print when you check out.
It’s very naughty to have this section located separately below the products and be automatically selected to subscribe every 30 days without requiring customer to personally consent. Many people won’t need the products that frequently unless they have a huge dog either!
To avoid subscribing you do need to scroll down under the product options and toggle off the subscription button. This then slightly increases the prices of the product, but not by much.
Why not have clear pricing options for one off purchase and subscriptions all in one place and allow the customer to choose rather than making people feel like they have been scammed? It would lead to better reviews and trust.
These are a game changer
My dog used to be a stray & suffered with terrible digestive problems. Finding the Pro & post biotic treats have been an absolute game changer for him. I highly recommend these if your dog eats grass or are sliding around on their bum hole. You won't regret it
Absolutely horrendous company
Absolutely horrendous company. Offered me a discount code that did not work, but when I emailed absolutely no response for over 3 weeks. Certainly puts you off actually purchasing anything when customer service is so useless they cannot answer a simple email. I would go elsewhere to a company that can reply. Oddly I did get an automated response included “ To help us respond as quickly as possible, there’s no need to send multiple emails. Your message is safely in our system, and replying again can sometimes push your enquiry further back in the queue.”!!
I never usually leave reviews on things…
I never usually leave reviews on things like this but we bought the water additive dental formula for our dog. I wasn’t expecting much, but thought I’d try it as she doesn’t like her teeth brush. I’ve been amazed at how much it actually works. Very impressed!
Unethical business practice
Sadly I have to add my name to the many reviewers who have experienced the same issue.
Placed an order 10 days ago and on their confirmation email I noticed it was described as being a ‘repeat order’ which I hadn’t asked for.
So I emailed them straight away explaining that I did not want to have a repeat and asked them to confirm back that. No reply.
So 5 days ago I emailed them again, asking for confirmation that I wasn’t going to repeat orders - and again, no response.
From their website: “ Prefer to email us directly? Please contact us via our email, we typically reply in less than 12 hours”.
Unacceptable practice and to avoid further further payments being taken for ‘repeat orders’ I will now have to contact my bank.
Having taken my dog to the vets…
Having taken my dog to the vets frequently for ear infections it came as a surprise when it was suggested that we try Nutipaws products.
Since using NutriPaw our Dog hasn’t been back to the to the Vets with the same problem. I was told that it was probably something in his stomach, digestive system and this is absolutely proven to be the case. The cost of the vet bills was one thing, the discomfort that my dog went through was way way more important.
Do not trust this business
Do not trust this business. Unapproved subscription. See below for response. Reporting to Action Fraud, Trading Standards and Ombudsman.
Response to my direct complaint: ‘It looks like the subscription option was left on when the product was first added to your cart, as you chose to secure a FREE gift & extra discount!’
Erm … no I didn’t! Avoid like the plague.
Awesome products
Awesome products for my two pets, and fantastic service from this company. I've ordered several times now, and both of my dogs breaths are smelling much sweeter, and they love the dental sticks and don't notice anything I'm dropping in their water... it's great! I would definitely recommend these products and this company 😊
Easy to use website and products
Easy to use website and products. Tooth bundle is great.
I love the products from Nutripaw
I love the products from Nutripaw, I use the dental water every day & the probiotic chews. I have a happy & healthy dog 🐕 ❤️
The prebiotic powder is wonderful
The prebiotic powder is wonderful, going to try the calming granules aswell.
Brilliant delivery, no problems at all.
I purchased the ‘dental formula’ and ended up with an unwanted subscription
I purchased the ‘dental formula’ to try for my dogs smelly breath. The dog didn’t like the water so no problem, I tried and it didn’t work. THEN I get an email telling me my next bottle of expensive mumbo jumbo is on its way. How come? I had inadvertently subscribed- this is such a cheat. The the fun starts, trying to unsubscribe is a job which takes about half an hour and the detective abilities of Poirot.
Do not buy from this company, you’ll never be able to leave.
Our 12 year old Yorkie has had issues…
Our 12 year old Yorkie has had issues with her ears for quite a while and not long ago her anul glands. We started using the pro biotic treats. The first 3 weeks nothing seemed different. However after about 6 weeks we now give her 2 treats per day and her ears seem to have greatly improved as has her scooting. Her poos are much better too.
FUMING,
A few weeks ago I ordered a dental product that you add to the dogs drinking water to stop bad breath, I didn't subscribe to anything at all, and I havent contacted them since, got a delivery today 6/2/2026 of the same product and find that the cheeky gets have taken another payment(which is more than the last payment) and sent me the same product, WHICH I DID NOT ORDER, WE CANNOT AFFORD THESE
PAYMENTS, WE ARE PENSIONERS,
DO NOT ORDER ANYTHING FROM THIS COMPANY,
Subsription I never signed up to
Similar to other reviews Nutripaw atempted to take money from my card for a "subscription" which I did not sign up to.
Placed an order on 7th January 2026 & notified this morning at 05:00 there was another attempted payment.
Have blocked any Nutripaw via my bank.
In order to cancel the "subscription" (that I never signed up for) they made it extremely difficult.
This is very sneaky & unethical.
Will not use Nutripaw again & advise anyone considering using them to read, when ordering, very carefully.
Slow at answering questions and still…
Slow at answering questions and still not had a answer as why i was sent 1 odd box that i had not ordered but was charged for
My dogs love these chews
My dogs love these chews, makes their coats better and they are less itchy. Have a running subscription
Great for stress licking and allergies 👍
I finally gave in and tried this after seeing multiple adverts on Facebook and I'm so glad I did!
Our 7 year old Staffy had been stress licking her paws costing us loads in antibiotics and anti inflammatories from the vets. It took about 7-10 days to see some results but after 6 weeks on two tablets a day her licking and itching had stopped. We've put her down to one tablet a day which manages it, also great for our other dogs who has allergies and itches.
Both dogs (27kg and 6kg dogs) are on one tablet a day so a tub lasts us 60 days. It is advisable to take double the dosage for the first few weeks but I would weigh this up with the price of the tablets. We did 3 tablets a day for our staffy for a week which seemed to kick-start the relief from the sore feet.
👍
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