Odoo Reviews 1,005

Overall very happy with the software, especially at its price point. We are a small company active in distribution and field service with <10 employees and use Odoo for nearly everything. What it can... See more

I think the support I receive is essential and significantly speeds up my project. I am currently delighted with Noeline's support I particularly appreciate how she listen to me and look for solut... See more

Odoo’s software may be decent, but the customer support is very poor. Calls are often unanswered, and you are usually redirected to customer support without any real help. Even after contacting... See more

​"I would like to express my heartfelt gratitude to Pauline from the Odoo Live Chat support. I encountered an error and reached out for help, and I was honestly blown away by how quickly it was resol... See more

Dear Odoo Support Team, I wanted to give a quick shout-out to Gabriel (gamo) for being absolutely fantastic in helping us sort out our invoicing issues. He helped us create a really great invoicing P... See more

It is not a bad ERP system until it is not and forget about ever getting help from their “support” team. They take weeks at least only to tell you “we are working on it”. In my case my problems do not... See more

Didn't receive what I paid for. Anti-consumer practices including a strict no refund policy which is refused tooth and nail when you don't receive what you paid for. Any staff support takes their swee... See more

Don't waste your time with Odoo... most people who recommend it are being paid a referral fee... the support is extremely slow and almost non-existent in my experience and the services are slow and di... See more

Be very careful of price scamming. They are pushing you to buy 2-year subscriptions by force. Threatening by blocking databases all the time, with short notice periods. Example: you exceed the spac... See more

I approached Odoo regarding an issue which cropped up to do with the email marketing function. Initiated through the chatbot but a technical consultant did revert to me with a solution + explanation... See more

the product is extremely powerful, however as an amateur one occasionnaly runs into problems . their support is just amazing. 80% of the time a person is available via chat to help you out in the most... See more

Augustin is doing a very good job. He’s been extremely knowledgeable in every aspect we’ve worked with him on so far. His support, along with his team’s, has been timely, thorough, and solution-fo... See more

Odoo support is honestly one of the best I’ve ever used! The team is super friendly, always willing to help, and they speak multiple languages, which is amazing especially for me as a Brazilian. The O... See more

I strongly advise against becoming a paid client of Odoo. Before you subscribe, their sales team will reach out frequently with demos and calls, no problem there. But once you pay, customer support di... See more

As a Canadian digital marketing agency CEO, I am super frustrated with Odoo. Its customer support is super poor. Its phone call setup system is a nightmare. You are forced to use Axivox to make calls... See more

Odoo has been the worst experience I’ve had with any software. The platform is clunky, confusing, and far from user-friendly. Instead of making processes easier, it created more problems and waste... See more

Odoo Customer Support is Useless. Never in my life have I talked to such unknowledgeable tech support people around their own product. We have had major issues with error codes popping up when posti... See more

Odoo's community version is software that meets the basic needs of many businesses. It can be quickly deployed both in the cloud and on-premises via Docker. The interface is very simple and complet... See more

You can't do anything that you want in Odoo. There are some limitation if your idea is a bit creative. But if you stick to the basics, there is always a great way to do it. The support is always ext... See more

Two of the best things about Odoo is its customization and its support. While you can run open source Odoo for free the support in helping you learn and how to custom Odoo is worth it for at least whi... See more

After decided not precede with the accountant, they remove our access to our company database on Odoo. After asking them to give us the admin several times, they never did. After almost a week of co... See more

Such a worst CRM service provider. This company does not have a proper office and seems to operate from undisclosed locations. They don't even have an option to review them on google. We were... See more

Odoo Sign which is their e-signature platform enabled someone to forge my name and email on contracts without my consent. Despite reaching out to their security and support teams, I got slow, unhelpfu... See more

I paid for a basic product (appointment calendar) and it is not working. The client service is shitty : once you’ve paid they do not answer you anymore. I am now stuck for my freelance professional ac... See more

Terrible user experience. Nothing is logical and if you want to make newsletters in it, it will cost you a day per word cause everything jumps to different places, you can't change that and if you... See more

This is nothing more than a well packaged scam. The claim is that it’s an ERP Accounting Software but in reality it’s not even a software. It cannot display or produce a single report in the transacti... See more

I never thought this could happen I canceled my subscription on March 10th, but Odoo still charged my bank account on March 12th. Fine—I figured I was stuck with them for another year. But h... See more

Overall, not a bad website builder and CRM tools. However, whenever there is a database update, it will, in some cases, render your website unusable because of the elements being changed. I spen... See more

Downloaded app for the free version and check the inventory management app. Upon clicking continue it said free forever. Sometime later I was logged out and can’t access my content. Spoke with an advi... See more

Overly expensive with hidden charges. I as almost about to subscribe to £20/month basic package. Suddenly, I realised the salesman was using twisted words for extras. When I bluntly challenged, I di... See more

Perfect Support in complicated German bookkeeping In a long but detailled support chat with odoo team member Gabriel (gamo) we found a wrong tax booking in a single document which made the whole m... See more

Although, bugs happen, the support team is always able to serve me adequately. There never was a problem that they couldn't solve even if it can sometimes take a few days depending on their workload.

First of all, Odoo is not a simple tool that you buy and then implement. It's a really flexible tool that can work for every company, however you'll require help or time to educate yourself. We had s... See more

The service on Odoo is terrible, especially for new users. The system lacks basic function like auto receipt generation, the bank accounts won't stay updated, the system won't even allow you to includ... See more

Their support is helpful, friendly and reactive. After shortly filling in some basic information to the bot you get connected to a support member, which we really appreciate. Gauthier then connected m... See more

You get with Odoo an empty pocket to be filled by implementation partners; great business model but terrible for us as user. You think to get many usefull apps but not even one works immediate as i... See more

Odoo is 100% a scam. They claim to have sold us the licensing for two years on this software and the software NEVER worked for us. When we called and explained that we hired a third party that is a so... See more

I started using Odoo for my bakery. I openend a subscription in February and we started implementing the project the following week. It took us 2 months to setup Odoo in our bakery and it is working... See more

Nothing but irritation and a waste of time with Odoo. Poor software design, unsafe portal, and incorrect automated processing of data. Stay away from it if you can. My accountant works with Odoo, so... See more

Worst company ever. No support services, no point of contacts, False promises, No onboarding. This company only try to onboard and do nothing for after sales service. A complete nightmare for anyone w... See more

Sins i started using Odoo I don't want to step over to an other software. this has all that is needed for small business. the customer service team is friendly and helps to solve issue verry fast wit... See more

Get ready to be taken advantage of. They lure you in with promises of a “customer support package” and then nickel-and-dime you at every turn. I was charged 20 minutes for every email, including unsol... See more