Verified
OptimoRoute has been an outstanding partner for our business. Their support team has answered every email quickly, and they’ve either solved or made a real effort to solve every issue we’ve brought t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
OptimoRoute is easy to use and very intuitive. Their customer support is excellent and always helpful. Our field teams and drivers find the app simple and reliable, and the customer tracking links are... See more
Company replied
Verified
Everything in the system works and works well. But we would like to have the option (as we drive trucks not cars or vans) to have fewer turns (a more direct route) as navigating back streets in a 25... See more
Company replied
Verified
Simpler faster on time and knowing the arrival time of all the stops that's to be delivered to all customers.
Company replied
Company details
- #17 of 26 best companies in Logistics Service
- #3 of 6 best companies in Courier and Delivery Service
- #3 of 7 best companies in Courier Service
Written by the company
OptimoRoute - https://optimoroute.com - is a leading platform that leverages data science for route optimization and planning. Over 3,500 of the most well-known logistics, delivery, and field service companies worldwide rely on OptimoRoute every day to save hundreds of hours in operational efficiency and thousands of dollars in fuel costs. As the fastest, smartest, and most adaptable route optimization solution available, OptimoRoute helps companies of all sizes quickly and easily automate their unique and complex end-to-end operational workflows. OptimoRoute can quickly generate daily, weekly, or monthly schedules for hundreds of drivers and thousands of orders or jobs in just seconds. This optimization helps reduce driver hours, miles driven, fuel consumption, and wear and tear on vehicles. Additionally, OptimoRoute offers live GPS tracking for all drivers and vehicles, integrates commercial routing with a top-tier navigation app, and provides accurate customer notifications for estimated time of arrival (ETAs). Our robust route planning software harnesses the power of advanced algorithms and data analysis to optimize complex delivery schedules. By intelligently calculating the most optimal routes, taking into account variables such as vehicle capacities, driver skills, and time constraints, our platform helps businesses to save time, fuel, and manpower. OptimoRoute automates all aspects of long-haul operations for logistics companies, including pickups, deliveries, and reverse logistics. Additionally, it can easily integrate with any delivery or logistics technology such as ERP, TMS, EMS, or CRM systems. This integration can be fully implemented in just a few days, rather than months, helping to maximize return on investment (ROI) and time-to-value. Delivery companies -food delivery, food distribution, building supplies, beverage delivery, big-box, and white-glove services, as well as field services companies - installation, inspection, HVAC, pest control, cleaning, and others, can uphold their service standards and empower their drivers with the OptimoRoute mobile app. This app provides drivers with their daily work schedules, step-by-step navigation, and an automated service delivery workflow, ensuring the best customer experience. It quickly captures proof of service delivery, including signatures, photos, notes, and barcode scans, while also recording time stamps and geolocation data. OptimoRoute knows that every business is different, so we help our customers customize the software to fit their specific needs. Our team of product experts offer personalized onboarding support to ensure that you're set up for success. It doesn’t matter if you have a small or big operation, OptimoRoute can help you grow.
Contact info
228 Hamilton Ave, FL 3, 94301, Palo Alto, United States
- +1-855-338-2838
- [email protected]
- optimoroute.com
4.3
Excellent
124 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Simpler faster on time and knowing the…
Simpler faster on time and knowing the arrival time of all the stops that's to be delivered to all customers.
February 4, 2026
Reply from OptimoRoute
Hi Henry,
thank you for sharing this. Keeping things simpler, faster, and on time, while knowing exactly when each stop will be reached, is exactly what OptimoRoute is built for. We’re glad it’s helping you stay on top of deliveries and keep customers informed along the way.
Appreciate you taking the time to leave a review.
Best
OptimoRoute Team
OptimoRoute is intuitive and support is excellent
OptimoRoute is easy to use and very intuitive. Their customer support is excellent and always helpful. Our field teams and drivers find the app simple and reliable, and the customer tracking links are customizable and make it easy to keep customers informed. Overall, a great tool that improves our workflow.
January 22, 2026
Unprompted review
Reply from OptimoRoute
Hi Cody,
Thanks for the great review. We’re really glad OptimoRoute feels intuitive for your team and that both your field crews and drivers find the app simple and reliable. That kind of consistency makes a big difference day to day.
It’s also great to hear the customizable tracking links are helping keep customers informed, and that our support team has been there when you need them. Improving workflows is exactly what we’re aiming for, so hearing that from you means a lot.
Thanks again for sharing your experience.
Best
OptimoRoute Team
Verified
Excellent
Great, responsive communication. Always helpful when I need support and consistently excellent to work with. Efficient and kind throughout.
January 22, 2026
Reply from OptimoRoute
Hi Annette,
Thank you so much for this. Hearing that our communication has been responsive, helpful, and kind really means a lot to us — that’s exactly how we hope every interaction feels.
We’re glad the team has been there when you’ve needed support, and we truly appreciate you taking the time to share this. Always happy to help whenever you need us.
Best
OptimoRoute Team
Verified
Excellent Routing system
A really excellent, intuitive routing system which met our needs perfectly. Particularly effective at planning quite intensive, dense routes at a high volume. Very happy with the customer service too.
January 3, 2026
Reply from OptimoRoute
Hi N. Osborne,
Thank you so much for this. We’re really glad OptimoRoute has been such a good fit for your needs — especially when it comes to planning dense, high-volume routes. When things get busy, having a system that just makes sense can be a huge relief.
We’re also happy to hear our customer service has been there for you. That support piece matters a lot to us. Thanks again for the kind words and for the important work you do at East Cheshire Hospice.
Best
OptimoRoute Team
Verified
Great delivery planner
Optimo does really well on helping us plan our deliveries. Though there is something I think would be a great additional function which is to assign specific locations to a specific driver indefinitely.
January 2, 2026
Reply from OptimoRoute
Hi there,
Thanks for the great feedback. We’re glad OptimoRoute is helping you plan deliveries smoothly.
Your idea about assigning specific locations to the same driver long-term makes a lot of sense, and we appreciate you sharing it. If you’d like, our support team can walk you through what’s possible today or discuss your workflow in more detail.
Thank you for using OptimoRoute.
Best
OptimoRoute Team
Verified
We have identified several shortcomings…
We have identified several shortcomings of the software for the garbage industry and it appears that none of them have been taken care of after approximately a year of identifying them the software works like it should but it's hard to navigate moving routes around. Overall it does what it's supposed to do but a few more features would really make it a lot better
January 1, 2026
I had to visit hundreds of families…
I had to visit hundreds of families with a group of LDS church members; I was looking for a few free software's to optimize the route for the drivers.
OptiomoRoute house was the fifth software for the test, the software was super intuitive to configure and gave me the expected routes in seconds.
Since I didn't have professional drivers, the google maps link generated helped a lot.
December 19, 2025
Unprompted review
Reply from OptimoRoute
Hi Alexandre,
Thanks for sharing this. It really paints a clear picture of what you were trying to accomplish. Coordinating visits to hundreds of families, especially with volunteers instead of professional drivers, is no small task.
We’re glad OptimoRoute stood out after testing several tools and that it felt intuitive right from the start. Getting useful routes in seconds, without a lot of setup, can make a big difference when you’re organizing people who just want clear directions and less confusion.
Thanks again for trusting OptimoRoute for something that clearly mattered. We’re glad we could help make it a little easier.
Best
OptimoRoute Team
Verified
Reply from OptimoRoute
Hi there,
We hear you. Cost is a real consideration, especially when you’re weighing it against everything else you need to run your business.
OptimoRoute often ends up paying for itself through time saved, fewer manual planning hours, and more efficient routes… but we know that isn’t always obvious at first glance. If you’d like, our team would be happy to walk through your specific use case with you and help break down where the value comes from and how to justify the cost based on your operation.
No pressure, just a conversation. If you ever want to dig into it, we’re here to help.
Best
OptimoRoute Team
Verified
Easy
I had not used the routing software for a month. I was happy that it is razy to use and I was able jump in and get the project done fast.
December 19, 2025
Reply from OptimoRoute
Hi Jay,
Thanks for sharing this. That moment when you step away from a tool, then come back weeks later and it still makes sense, is such a relief. We’re really glad OptimoRoute felt easy to jump back into and helped you get the job done quickly without a long re-learning curve.
If you ever need a refresher or want to dig into anything new, we’re always here to help.
Best
OptimoRoute Team
Verified
OptimoRoute has become a part of our team...
OptimoRoute has been an outstanding partner for our business. Their support team has answered every email quickly, and they’ve either solved or made a real effort to solve every issue we’ve brought to them—and there have been many as we’ve refined our workflows.
What really stands out is their consistency and follow-through. They don’t disappear after onboarding; they continue to be supportive, responsive, and genuinely invested in helping us succeed. OptimoRoute has become a valuable part of our team, not just a piece of software. Highly recommended.
December 16, 2025
Reply from OptimoRoute
Hi,
This means more to us than we can easily put into words. Being described as “part of your team” isn’t something we take lightly — especially knowing how much refining and fine-tuning goes into building solid workflows over time.
We’re really glad our support team has been there for you through all those questions and adjustments. That back-and-forth, the problem-solving, the sticking with it until things work the way you need them to… that’s exactly how we believe partnerships should feel. No disappearing act after onboarding. Just showing up, consistently.
Thank you for trusting us.
Best
OptimoRoute Team
Verified
Amazing Customer Service
Ivana is incredibly knowledgeable and helpful. Thank you for all your support.
November 20, 2025
Reply from OptimoRoute
Hi Michael,
Thank you for the kind words — they really made our day. We’re so glad to hear Ivana was able to help you out. She’s fantastic, and it means a lot to know her support made a difference.
We’re always here if you need anything.
Best
OptimoRoute Team
Verified
It helps me to plan my day.
November 10, 2025
Reply from OptimoRoute
Hi Alex,
We’re glad to hear that OptimoRoute helps you plan your day more efficiently. It’s great to know the platform is making a positive difference in your daily routine.
Best
OptimoRoute Team
Verified
It’s the most efficient routing…
It’s the most efficient routing software I’ve found, lots of features, more than needed for my industry but I’m able to do more than I can with other software. I’ve tested the route efficiency against competitors and found them to be superior.
October 19, 2025
Reply from OptimoRoute
Thank you so much for sharing your experience! It really means a lot to hear that OptimoRoute has been the most efficient solution you’ve found.
We put a lot of work into making sure our routing engine delivers real, measurable results—so knowing you’ve compared it with others and found it superior is incredibly rewarding.
OptimoRoute Team
Verified
When i log a support ticket i need a read response and effort from the support team
When i log a support ticket i need someone to actually look at the issue and not just respond with generic questions that don't assist but just waste time -
October 22, 2025
Reply from OptimoRoute
Hi Steven,
Thank you for your honest feedback. We’re really sorry to hear about your experience. We’ve shared your comments with our support team to ensure that future replies focus on resolving the issue directly and efficiently.
OptimoRoute Team
Verified
We LOVE OptimoRoute!
We LOVE OptimoRoute! We use it everyday to keep our company moving. I had a specific need I was looking to add to the app and a very determined associate went out of her way to help me get it done. She was amazing. I would definitely recommend OptimoRoute to everyone.
October 15, 2025
Reply from OptimoRoute
Thank you for the amazing review! We’re so happy to hear how much you love using OptimoRoute and that it helps keep your business running smoothly every day.
It’s wonderful to know our team was able to go the extra mile to meet your needs - that’s exactly the kind of support we aim to provide. We truly appreciate your recommendation and your continued trust in OptimoRoute!
Verified
Everyday good experiences
Everyday good experiences. Make Optimo work on you with all useful tips
October 13, 2025
Reply from OptimoRoute
Hi Kate,
We're glad to hear you’re having great experiences with OptimoRoute every day. We love that you’re making the most of the platform and its features - your proactive approach is exactly how to get the best results. Thanks for being part of the OptimoRoute community!
Verified
I enjoy using this system because it's…
I enjoy using this system because it's easy to use and changes to my runs and schedules work on the spot, messaging is also so handy for our fleet, thanks
October 10, 2025
Reply from OptimoRoute
Thank you, Chris! We’re really glad to hear that you enjoy using OptimoRoute and find it easy to make on-the-spot changes to your runs and schedules. It’s great to know the messaging feature is helping your fleet stay connected and efficient. We appreciate your feedback and are happy to be supporting your operations every day!
Verified
Everything in the system works and…
Everything in the system works and works well.
But we would like to have the option (as we drive trucks not cars or vans) to have fewer turns (a more direct route) as navigating back streets in a 25 tonne truck is never ideal, even if it is 5m shorter and 30 secs quicker (if you are in a car/van) it's not for us.
October 9, 2025
Reply from OptimoRoute
Thank you for your thoughtful feedback! We’re glad to hear that everything in the system is working well for you. You’re absolutely right - truck routing requires a different approach, and avoiding tight turns or narrow streets is crucial for larger vehicles.
We want you to know that we have a dedicated team actively working on improving routing options for trucks to make routes safer and more practical for heavy vehicles. We really appreciate your input and your continued trust in OptimoRoute!
OptimoRoute Team
Verified
Easy to use can load excel spreadsheet
OptimoRoute was a very useful tool for our small company to send drivers on their routes each day. It was especially helpful to upload Excel spreadsheet with information about the customer and what needed to done. It was very easy to manipulate the information.
October 2, 2025
Reply from OptimoRoute
Hi Carolyn,
thank you for the great review! We're glad to hear that OptimoRoute has been a valuable tool for your small business and that the ability to upload and work with Excel spreadsheets made your daily route planning easier. It’s great to know the platform has helped streamline your operations. Thank You for choosing OptimoRoute!
Verified
Best Customer Service
I always solve my inquiries in the same day. This is the best service team among all our app providers.
Ivana Bokovcan, resolved my request in time record, calling me personally and staying on the line until everything was solved.
September 3, 2025
Reply from OptimoRoute
Thank you for the amazing feedback!
We're thrilled to hear that our support team, and especially Ivana, has consistently delivered fast, reliable help when you need it. Providing top-tier service is something we take great pride in, and we’re so glad your experience reflects that.
We’ll be sure to pass along your kind words to Ivana!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.