Ouh La La Limited Reviews 2,106

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high-quality products, especially the comfortable lingerie and well-fitting bras, including mastectomy bras. Consumers highlight the wide selection available and the fact that the business offers younger-looking styles and many sizes. People also value the beautiful packaging of their orders, often mentioning the use of tissue paper and thank-you notes. Consumers are satisfied with the delivery service, noting that orders typically arrive promptly. The customer service receives positive feedback, with reviewers appreciating the helpful and understanding staff. In particular, people highlight the quick and accurate responses received through the website's online chat. The ordering process is considered straightforward, and the company is commended for its excellent communication and first-class service.

Based on these reviews

Rated 5 out of 5 stars

Would highly recommend Ouh La La. Never easy to buy lingerie online but their product range is excellent and their customer support is second to none. Quick at dealing with orders and everything arri... See more

Company replied

Rated 5 out of 5 stars

My buying experience with Ouh la la was good, because finding a swimming costume when you have experienced a mastectomy is close to impossible if you would like to look, frankly like everyone else und... See more

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Rated 5 out of 5 stars

Helpful understanding staff; epic mistake on my part whilst ordering online. Easily rectified remotely without a hiccup. It was challenging for me to order post mastectomy- but they made it easier... See more

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Rated 5 out of 5 stars

This is my first bra for wearing with a prosthesis and it makes me feel ‘normal’ again. It is comfortable and has helped to restore me to my natural shape. Wonderful service too!

Company replied

Rated 5 out of 5 stars

Prompt delivery. Beautifully packaged. Super comfortable bralette in a pretty colour with an attractive design. Initially surprised that it had fasteners at the back. But still very comfortable.

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Rated 5 out of 5 stars

My items arrived within a few days of ordering. Unfortunately I had ordered the wrong size bra but Ouh La La replaced it immediately. The lady I spoke with on the phone was very helpful.

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Rated 5 out of 5 stars

I have been looking for a 34g wire free swimsuit that wasn’t boring, but also wasn’t in a mad print. This has been more difficult than you would think. I hadn’t shopped with Ouh La La before but t... See more

Rated 5 out of 5 stars

Ouh La La worked very hard to get my bra from me. Since Brexit getting these very well designed and made bras from France has not been easy and Ouh La La worked hard to fulfill my order-they also answ... See more

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Rated 5 out of 5 stars

The brochure is simple to understand with all relevant information regarding sizes etc quite straightforward. The time from ordering and arrival was very good and acceptable. The no quibble re... See more

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Rated 5 out of 5 stars

Great service from start to finish. I’d been having trouble finding the perfect bra after being resized & had ordered or tried over 30 different bras from various places all of which where no good in... See more

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Rated 5 out of 5 stars

Fast service and lots of choice. They stock the best quality, comfortable lingerie brands. Keep up the great work bringing us a better choice than the big high street multiples peddling their short l... See more

Rated 5 out of 5 stars

I bought the Prima Donna Deauville bra online. Ouh La La’s website always has masses of choice, ordering is straightforward, and, as always, my purchase was beautifully-packaged. Thank you team!

Company replied

Rated 5 out of 5 stars

Beautiful lingerie. Really comfortable and well made. All items arrive packaged in tissue paper and are well wrapped. I have bought several items and will definitely be back for more! Highly recommend... See more

Rated 5 out of 5 stars

I love their Blackspade boyshorts. The material is strong and soft and they are invisible under my clothes. The parcel arrived so quickly and was prettily wrapped in crisp tissue paper. A really goo... See more

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Rated 5 out of 5 stars

Such a wonderful team, Sally and Nicky were so helpful and suggested various items that I would like. This great service was further enhanced sending my item, beautifully packaged. Highly recommend th... See more

Rated 5 out of 5 stars

I love the personal touches- everything is beautifully packaged with a little thank you note. I always appreciate the occasional discounts available too and everything is delivered very speedily. It... See more

Rated 5 out of 5 stars

I wanted to ask a question about a product's sizing and was very impressed with the quick, accurate and personalised response to website online chat. Order took a while to come but not an issue fo... See more

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Rated 5 out of 5 stars

I found you on line and you had in stock the bra that I needed which I had previously bought from. a local lingerie shop in my home town ..so I knew it fitted perfectly..am pleased with start to finis... See more

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Rated 1 out of 5 stars

I place an order on 27 July. Up to day 6 September I have nor received my order. Though the site mentions that orders to Europe can take up to 7 days when i contacted the sales department they inform... See more

Rated 5 out of 5 stars

This is my second order with Ouh La La and they have been brilliant on both occasions, providing exceptional support and service. Both orders arrived promptly with 2 days of placing my order. I am a v... See more

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Rated 1 out of 5 stars

Very slow delivery ! Wrong Bra and when I delivered back to store had to ask for confirmation of my return. I then received an email saying my refund would take a while as they had many returns ther... See more

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Rated 1 out of 5 stars

After finally receiving items, the lip stain when opened was leaking. The stain had gone everywhere, including staining my fingers and hands. Totally sent the wrong colour. Also no instructions with t... See more

Rated 4 out of 5 stars

Excellent web experience, my product was exactly what I wanted. I perhaps would have liked my products to have been nicely wrapped up rather than a little crumpled, but that’s only my preference.

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Rated 2 out of 5 stars

Generally, you did good. Delivery was as expected and products sizes was accurate. Packaging was decent. However, one of the bras had a design defect it is not the same as the photo, one of the straps... See more

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Rated 4 out of 5 stars

Goods arrived as described and packed beautifully. My only slight criticism is delivery was a bit slow . One item not suitable, but refund was quick . Would definitely buy from again .

Rated 4 out of 5 stars

Delighted with range of products, and with the Anita bras I bought. Communication and packaging were excellent, as was the web site. Only slight negative was the delivery time - maybe a little longer... See more

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Rated 5 out of 5 stars

Excellent service and attention. Goods well wrapped, sent tracked delivery and very promptly. On the odd occasion I have had to return an item there was a no quibble refund. Lingerie budget to ver... See more

Rated 5 out of 5 stars

I was after a certain bra I had seen advertised on another site. I asked if Oh la la could get it for me. It was not straight forward as it was a limited addition. Dominique tracked it down even... See more

Rated 5 out of 5 stars

The company are great to get back to you straight away if you need help with anything. They are very helpful and are more than happy to change your item if it doesn’t fit to a different size. The serv... See more

Company replied

Rated 5 out of 5 stars

Perfect Beautiful well fitting bras, such a joy for bigger busted ladies to be able to have gorgeous delicate looking undies which also offer great support.

Rated 5 out of 5 stars

I made a mistake on my first purchase from Ouhlala. The customer service via phone and email has been fantastic in helping me sort out exactly which bra I need. I will certainly buy from them again.

Rated 5 out of 5 stars

Beautiful Empreinte bra at a great price, quick delivery and great communication! I have bought quite a lot of Empreinte lingerie from this shop in the last many years and I am always delighted.

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Rated 5 out of 5 stars

Good quality and good fit will buy again.Tried a few shops at livingston centre but couldnt find anything in wide fitting. Went to mcArthur Glens found a pair in minutes at £55 will certainly be back... See more

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Rated 3 out of 5 stars

I have used this site a few times, and have had excellent service. Unfortunately this time?. My wife ordered a specific colour bra. The website didn't show it was out of stock, and it was ordered in... See more

Rated 4 out of 5 stars

My partner is disappointed, that the amount of natural materials is only about 30 %. We assumed that the percentage of silk would be higher in a silk-Bra. There was no "gift" that I paid for.

Rated 5 out of 5 stars

My mastectomy bra arrived beautifully wrapped - this is my second purchase….. very comfortable and I will be ordering more from this company in the future!!

Company replied

Rated 3 out of 5 stars

The bra I bought fitted perfectly. I ordered 2different sizes and had to return the other which cost me 8.50 not best pleased about that but since the bra was over £100 I didn’t want to take the chan... See more

Rated 5 out of 5 stars

Order was late. I got a very quick response and apology by email explaining why there was a delay and expected delivery. Order arrived shortly after as promised .

Rated 5 out of 5 stars

Very nice fabric and a good fit. Communication with Oua La La regarding delivery not great. Informed me, after I contacted them regarding delivery that it was out of stock. Would deliver direct from F... See more

Rated 5 out of 5 stars

Bra arrived promptly and fitted brilliantly . Not as expensive as if I went into a shop, although not as much colour choice.

Company replied

Rated 5 out of 5 stars

The company is excellent to deal with. Everyone does everything they can possibly do to help. Nothing is too much trouble for them. I would recommend them anyone who needs mastectomy bras they can't... See more

Company replied

Rated 5 out of 5 stars

My second purchase From Ouh La La . As before an excellent range of products. Speedy service . Well packaged . Will be using this company again I’m sure .

Company replied


Company details

  1. Lingerie Store
  2. Swimwear Store
  3. Underwear Store
  4. Women's Clothing Store

Information provided by various external sources

Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service

Excellent service, product as described arrived as expected within proposed timescales.
I use to buy this brand locally however this outlet has now closed and I am pleased that I found this online outlet to supply me.

February 5, 2026
Rated 5 out of 5 stars

Excellent post mastectomy bra.

This is my first bra for wearing with a prosthesis and it makes me feel ‘normal’ again. It is comfortable and has helped to restore me to my natural shape. Wonderful service too!

February 2, 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

Dear Yvette, Thank you for your wonderful feedback! We are so pleased to hear that you have found a comfortable and flattering shape for you to wear. Kind regards, Nicky x

Rated 5 out of 5 stars

Very good service and advice over the…

Very good service and advice over the phone. Will definitely order again.

February 2, 2026
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Reply from Ouh La La Limited

Thank you so much for your comments, we are so pleased to hear that you were happy with our services! Kind regards, Nicky

Rated 5 out of 5 stars

Pretty and comfortable bralette

Prompt delivery. Beautifully packaged. Super comfortable bralette in a pretty colour with an attractive design.
Initially surprised that it had fasteners at the back. But still very comfortable.

January 30, 2026
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Reply from Ouh La La Limited

Dear Elizabeth, Thank you for your feedback, we are so pleased to know that you are happy with your purchase and the service too! Kind regards, Nicky :-)

Rated 5 out of 5 stars

Very impressed

Very impressed

January 20, 2026
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Reply from Ouh La La Limited

Thank you for your feedback, Mrs Joynson, we are so pleased to hear this and look forward to hearing from you again, Kind regards, Nicky x

Rated 5 out of 5 stars

Really lovely bra and excellent service…

Really lovely bra and excellent service from ouhlala.
First time buying from this site and will be using them in the future

January 19, 2026
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Reply from Ouh La La Limited

Thank you so much for your comments, we are so happy to hear that you were so pleased with the services. Kind regards, Nicky x

Rated 5 out of 5 stars

Well fitting bra

Bra arrived promptly and fitted brilliantly . Not as expensive as if I went into a shop, although not as much colour choice.

January 21, 2026
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Reply from Ouh La La Limited

Thank you for your feedback Mrs Power :-)

Rated 5 out of 5 stars

Good company who are easy to deal with

My items arrived within a few days of ordering. Unfortunately I had ordered the wrong size bra but Ouh La La replaced it immediately. The lady I spoke with on the phone was very helpful.

January 21, 2026
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Reply from Ouh La La Limited

Thank you so much for your lovely feedback, we are so pleased that we could help you!

Rated 1 out of 5 stars

Very slow delivery

Very slow delivery ! Wrong Bra and when I delivered back to store had to ask for confirmation of my return.
I then received an email saying my refund would take a while as they had many returns therefore delay !
Not my problem . Waiting for refund.

January 20, 2026
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Reply from Ouh La La Limited

Dear Mrs Nightingale,

Thank you very much for taking the time to share your feedback.

We are truly sorry to hear that you felt you waited too long for your order. Having reviewed the timeline, we can see that the delivery was completed within our stated 6 working day timeframe; however, we completely understand that you may have needed the item sooner, and we apologise for any disappointment this caused.

We are also sorry that the item you ordered was not the correct size for you. Please do feel free to reach out to us directly, as we would be more than happy to assist you with re-sizing and finding the best possible fit.

Regarding your refund, we sincerely apologise that this took longer tthan usual to process. Due to the holiday period, we received a higher volume of returns than normal, and our small team worked hard to catch up as quickly as possible. We are very sorry for the delay and any inconvenience it may have caused.

Thank you again for your understanding, and please don’t hesitate to contact us if we can help further.

Kind regards, Nicky xx

Rated 4 out of 5 stars

Triumph Bra

Good website. Helpful staff. Product took longer to receive as had to be brought from France.

January 20, 2026
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Reply from Ouh La La Limited

Thank you Louise :-)

Rated 4 out of 5 stars

Fabulous lingerie

Fabulous lingerie that my wife loved, one star lost because of delays to delivery, which the company kindly acknowledged with a small refund.

January 20, 2026
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Reply from Ouh La La Limited

Dear Stuart,

Thank you very much for your reply.

We worked as hard as we could to ensure your items were delivered as soon as we were able to despite the challenges of the holiday season and recent weather issues. We are delighted to hear that you are happy with your order and apologise again for any inconvenience caused with the delay.

Thank you again for your understanding and support.

Kind regards,
Nicky

Rated 5 out of 5 stars

My mastectomy bra arrived beautifully…

My mastectomy bra arrived beautifully wrapped - this is my second purchase….. very comfortable and I will be ordering more from this company in the future!!

January 15, 2026
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Reply from Ouh La La Limited

Thank you Martha, we are so pleased to hear that you are happy with your new bra again. We look forward to helping you in the future. Take care, Nicky xx

Rated 5 out of 5 stars

Service and Selection

Great customer service, wonderful selection of lingerie, and competitive prices.

January 14, 2026
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Reply from Ouh La La Limited

Great to hear your feedback - Thank you very much!

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