PCSpecialist Reviews 224

Reply from PCSpecialist

Dec 29, 2025

Hello,

Thank you for taking the time to leave your review.

We are sorry to hear about the condition in which your system arrived, particularly regarding the GPU support bracket.

From review of your build images, taken prior to dispatch, they do show this fitted correctly, so it’s possible the damage occurred during transit, sadly.

It doesn’t appear that we’ve been contacted about this yet, so we’ll be reaching out to you directly to see how we can assist and ensure this is resolved for you as quickly as possible.

Kind regards,
PCSpecialist

Reply from PCSpecialist

Sep 1, 2025

Hello,

Thank you for taking the time to share such detailed feedback. We are genuinely sorry that your experience with this order has been so disappointing, particularly given the scale of your investment and the importance of the system to your work.

We can see the system was first delivered in early June and later returned to us for repair following a reported fault. Although a motherboard replacement was carried out, the fault unfortunately persisted, which prompted a full rebuild. The rebuilt system was dispatched in August, but regrettably arrived damaged in transit. At that stage, you requested a refund, which we have processed in line with our returns procedure.

We are very sorry for this unfortunate chain of events, which have clearly fallen far short of the standard we expect. Thank you for your feedback regarding communication and continuity when dealing with our support team, please be assured that we will be looking to review this further.

We are sorry again that we were not able to deliver the service you expected and deserved on this occasion, and we appreciate you bringing these matters to our attention.

Kind regards,
PCSpecialist

Reply from PCSpecialist

Updated Feb 21, 2024

Hello,

Thank you for taking the time to leave us a review.

Upon checking, you have not provided your order information therefore i have requested this through our Trustpilot tools so that we can investigate further.

It is concerning to read that after 2 years and 4 months, you have come to find that the CPU has no thermal paste. We would be keen to understand the specifics of this further. If a system is missing the thermal paste from its CPU, it is unlikely that it would power on for a little more than a couple of minutes as it would quickly reach its thermal limits and shutdown to protect its self.

Without knowing the full specifics of your order, if the RAM was seated in A2 and B2, this does sound like a typical correct position, for a dual channel configuration.

Please do get back to us with the requested information so that we can investigate this further.

Kind regards,
PCSpecialist

Reply from PCSpecialist

Feb 13, 2023

Dear Nadine,

Thank you for taking the time to leave a review.

Rarely there may be instances that we take a little longer than the estimated lead time to ensure that everything is working as it should with each of our systems.

This unfortunately seems to have been paired with an issue in transit that has led to further delays.

Please accept my apologies for the frustration that the delay getting your system to you has undoubtably caused. We will naturally be investigating this case to see if changes can be made to eliminate these delays or make our communication more transparent.

Kind regards
PCSpecialist

Reply from PCSpecialist

Updated Feb 8, 2023

Dear Nikolaj,

Thank you for taking the time to leave us feedback regarding your most recent experience with PCSpecialist.

After reviewing the email chain with my colleague Tove I can see that there have been several back-and-forths regarding the coil whine and I am hoping I can address your concerns here.

I can confirm that my colleague's responses to you are correct, and that coil whine is a “side effect” if you will with computers, and to explain this better, I will use full transparency here with the hopes that this may also help other customers who may also be encountering something similar.

A coil whine doesn’t necessarily mean that anything is wrong with your hardware. While the sound is emitting from your hardware, it is a vibration from having a large amount of power going through them, this doesn’t mean anything is coming dislodged or being damaged. It is for example in the same manner in which a Fridge can often give off a light Humming noise. If you have a fairly powerful GPU, and/or are running fairly old games or both, you may be running games at extremely high framerates without realizing it, and you don’t have in-game FPS caps or V-Sync enabled, you’ll most likely be running games at unlocked, uneven framerates that can result in screen tearing, especially if the framerate exceeds refresh rate.

Other variables include If your monitor refresh rate is at 60 Hz, we would recommend to set a 60 FPS cap in NVIDIA Experience or in your game, if the game supports FPS caps, V-Sync is an option too but can introduce some latency that an FPS cap by itself does not. If your monitor refresh rate is at 120 Hz, 144 Hz, 240 Hz, or another high refresh rate, this can also increase the chances of Coil whine emanating from the PC.

In the case of 240 Hz gaming and higher, you may still need to cap at 144 Hz or lower to significantly reduce coil whine. The amount of leeway you leave between your FPS cap and refresh rate depends on the monitor you have and the GPU you have. Another variable is If you’ve been overclocking your graphics card and are experiencing coil whine after, disabling your overclock is one of the first things you should do to fix the issue. If doing so works, you may still be able to overclock your graphics card- just try to tweak it more carefully, and especially reduce voltage as much as you can. In most cases, though, a GPU overclock causing coil whine is an issue best solved by simply not overclocking.

As you can see, many instances can cause this to occur and for the most part, this is not classed as a fault, even Most Manufacturers themselves will reject an RMA for Coil whine unless it is an extreme circumstance, and even then it would be subject to the RMA team and their assessment of the noise and other factors.

We had originally looked to do this as a Goodwill Gesture in the hopes that this would have perhaps decreased or in an ideal world stopped this from happening further, Sadly however it is still present and given these events we are no longer in a position to offer any additional support with the Coil Whine, you are still however fully entitled to support should the card have an actual fault.

Whilst I fully appreciate how frustrating this must be, and genuinely wish there was more we could look to offer in regards to a solution, we have attempted to look to do this positively and have gone above and beyond of what other companies may have done, I would even invite you to perhaps contact the Manufacturer directly and they WILL confirm their stance of policy regarding coil whine. They may also be able to provide further support or recommendations on how to reduce it at the very least.

Many Thanks,
Chris H
PCSpecialist Support Team