Polo Club Reviews 7,028

Ordered quite a few items which arrived within 6 working days which was great. Items where really high quality and the sizes fit perfectly. Will absolutely be buying from here again soon. There a f... See more

In June 2025 I bought a white jeans that fits me perfectly (Jenna). I recently bought the same jeans but in a different color. Last week I received it. This one also fits me perfectly! I love both and... See more

I had ordered a sweater, it was lovely! although i had an issue with size and wanted a refund, i was quite scared because of the other reviews, but their customer service is great and always reply pr... See more

My experience was positive. I ordered a jacket that was unfortunately a size too small. I sent it back and was promptly refunded store credit which I used to get the correct size jacket and also a pol... See more

Yes, I think that Polo Club offers good fashion in good quality at a reasonable price. The pullovers came quickly from Spain to Austria in ca. 7-10 days. What I suggest to improve: the sending back... See more

mixed - no doubts it is my fault when I thought this is somewhat from Polo (Ralph Lauren) but it is really a lookalike - I returned my stuff and the return was no problem.

The design and fabrics used are absolutely fantastic, and the delivery service is also great. However, unfortunately, for returns, you have to print a code and pay a fee of up to 15 euros via postage.... See more

I first bought a t-shirt in size L from this brand and it fit perfectly, so I decided to order a set in the same size (L). Unfortunately, the sizing is inconsistent, the items in the set run smaller c... See more

Great quality and super fast delivery! The product was exactly as described, and I’m really happy with my purchase. Highly recommend this store!

Lovely light cream jacket delivered very well packaged and in good time by the Polo Club. Wouldn’t hesitate to recommend.

I order the M size as this is the size that I had previously order and it was the correct size (Polo shirts). I again order 3 similar shirts and also M but they are unfortunatley more an S. I haven´... See more

Very happy with the items purchased. They are of good quality! The color and size indication given on the website is perfect!

The Product was okay, but you have to Pay Both delivery ways - the Shoes werden‘t comfortable and I had to return them for either 5.95 via hermes and Print out Myself the delivery paper or for 12,.. t... See more

It’s a pleasure to see such customer care , thank you again for your support and for making everything so easy.

Really poor service. Bought two items on 48 hour delivery. Currently a week later and the products are described as “in transit” with no confirmed delivery date. Customer care won’t cancel the order o... See more

Items arrived fine and were good quality however I bought the items as a Christmas present mistaking polo club for Ralph Lauren as my son wanted. I processed my return packaging with the printable lab... See more

Great customer service, fast delivery and good quality versus price of Polo Club.com products.

I sent return back and it was received on the 15th December 2025.... It's shows as being delivered... The company are refusing to refund me because they haven't received it( got photo of proof of deli... See more

Be careful ordering from UK, it took me over 3 weeks from returning it to the post office to actually getting a refund. Even then I had to email them to prompt the refund… Clothes seemed as described.... See more

I put the order in well over a month ago. Unfortunately for I didn’t check the 1 star reviews as now I see that a lot of people are in the same predicament as me. The order does track and apparently h... See more

Quality and fit are not matching with how it’s presented on the website. Be mindful when ordering, because return costs are charged, despite the wrong fit. And the customer service is extremely poor.... See more

Ordered items on the 17th March. I have emailed multiple times to ask for an update on my order with no response. Item has been shipped with no tracking details that work. The tracking details are inc... See more

The color of the product in real life is different from the photos. I ordered the navy blue jacket and on the product images it looks navy blue but the product I received was more of a purple-like ind... See more

I have been buying coats and jackets from John Lewis, M&S, Next etc...for 25 years. Polo Club jacket is one size smaller than those from all those shops. Also, delivery took 10 days despite chargi... See more

I bought a jacket following the size recommendation on the website, which turned out to be completely inaccurate. My usual size is M, but the website suggested XXL. Trusting the recommendation, I or... See more

I bought some slim shirts which I never received even after 2 weeks. I emailed polo club and eventually a new order was sent. The shirts received were large but too small. I returned them and ordered... See more

I returned my order on 01 December, and since then I have been waiting for my refund with no progress or concrete response. I have contacted contact@poloclub multiple times regarding my refund f... See more

Have been waiting for my refund (almost 250€) for weeks and I’m not getting any replies on my emails. Highly unprofessional just keeping my money. DO NOT ORDER THERE!!!

The delivery was a few days later than expected. The quality of the products was just awful. I bought two sizes and both are too big although the bigger one was recommended by your website.

The return process is extremely complicated! No QR code- I had to print it and label it. The DHL officer told me what I showed him is no return label! I was so far twice at the post station beca... See more

I ordered two items from the Polo Club online shop on April 26, 2025, for €79.98 and never received them. The DHL tracking showed the package stuck in a branch for months with no update. When I con... See more

DO NOT USE. Awful company. Returned jumper as it was too small…. I’m still waiting for a refund over 3 weeks later even though tracking says they received a week ago !!

Awful delivery process. Ordered on the 25/08/25 and still waiting for delivery when it stated 5 to 7 days. Still showing in Transit and unable to get hold of anyone . Poor service

I ordered a product on 17/10 and it was scheduled to be delivered on 23/10. I decided i did not want the product anymore so instead of accepting the package and starting a return-procedure, i... See more

DO NOT ORDER FROM THIS COMPANY. If I could give zero stars I would. I ordered a shirt for 55€ in December for my honeymoon and the order took 3 weeks to be delivered. It took so long that I had le... See more

Absolutely terrible company received the item okay but returned 2 wks ago still says in transit , no word of a refund never answer the 100 emails sent beware scam company take your money quick enough... See more

I will not buy anything from Polo club anymore. This store is a joke. I bought a jacket for 100 euro , didnt fit the size . Then I retuned it and they charged me 18 euros because I have returned it. T... See more

Ordinato t-shirt XL uomo e arrivate XL donna. Ricomprate sperando che arrivino giuste. Per il resto tutto ok.

It took me a while that I found my right size on-line and I had to send back some article, unfortunately paid, but the quality of the articles I kept is very satisfsctory.

Good quality but sizes are bigger than expected and when you want to return, you are charged.

Items very poor quality long wait time for delivery and now trying to arrange return website very poor quality.

Good morning, After many attempts to contact you, I still haven't received a concrete response. In summary: February 18: I placed an order for a jacket on your online s... See more

The relation price-quality is perfect. Literally the best brand to buy old money clothes.