Rail Europe Reviews 99,470

Reply from Rail Europe

7 hours ago

Hello Monge,

Thank you so much for your kind feedback.

We’re really pleased to hear that planning and paying for your train journey felt easy and straightforward. That’s exactly the experience we aim to provide - a smooth and stress-free booking process from start to finish.

Wishing you a wonderful rail experience ahead, and we truly appreciate you choosing Rail Europe.

Reply from Rail Europe

7 hours ago

Hello Shane,

Thank you for sharing your experience with us.

It’s great to know that you found the booking process simple and easy - that’s what we work hard to deliver. We’re excited for you and hope your upcoming journey is just as smooth as your booking experience.

Reply from Rail Europe

8 hours ago

Hello Adam,

Thank you for taking the time to share your feedback.

We completely understand your point - digital tickets are certainly more convenient and environmentally friendly, and we agree that this is the preferred option whenever possible.

That said, the requirement to present a printed ticket is set directly by the individual rail operator, not by Rail Europe. As a distributor for European railroads, we issue tickets according to the rules and formats defined by each operator.

Many operators do accept mobile presentation, even in some cases where the ticket is issued as “print-at-home.” To help clarify this, we’ve created a dedicated guide outlining which operators allow mobile ticket presentation. Link to our guide is below for reference:

https://help.raileurope.com/article/41698-how-to-use-print-at-home-train-tickets

We truly appreciate your feedback, and we hope this helps clarify why the requirement exists in certain cases.

Reply from Rail Europe

15 hours ago

Hello Lawrence,

Happy to know that your booking went smoothly. Wishing you an incredible journey!!!

Reply from Rail Europe

17 hours ago

Hello Dorothy,

Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it.

Reply from Rail Europe

17 hours ago

Hello Stephen,

Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!

Reply from Rail Europe

19 hours ago

Hello Mark,

Thank you for taking the time to share your experience. We’re sorry to hear that it was not as smooth as you had expected.

As a distributor, we provide a platform to search and book European train tickets, but we do not control the operational information shared at stations, including platform assignments, signage or announcements. Train numbers, service designations and how they are displayed at the station are managed directly by the rail carrier. We understand how this can be confusing, particularly when different references are shown, and we appreciate you highlighting this. We will certainly pass your feedback along to the relevant carrier for their consideration.

Regarding platform navigation and station layout, these are also managed by the local railway authorities and station operators, and unfortunately are outside of our control.

As for pricing, the fares displayed on our website are provided directly by the rail carriers. We do not set or modify the base ticket prices. These fares are dynamic and may vary depending on seat availability, travel demand, route and the carrier’s own pricing policies.

That said, we truly value your feedback, as it helps us understand where the experience can feel challenging for travelers. Thank you again for sharing your thoughts.

Reply from Rail Europe

A day ago

Hello Mark,

Thank you for your feedback and we completely agree with you. In today’s digital age, mobile tickets are a much more practical and user-friendly option, especially for travelers who are constantly on the move and may not have access to a printer.

At Rail Europe, we are strong advocates of mobile ticketing, not just for convenience but also as part of our ongoing go green initiative. By supporting eco-friendly practices, we aim to reduce paper waste wherever possible and encourage digital alternatives.

That said, the rail carriers decide on the available ticket delivery methods, and as distributors, we have no influence over their choices. We currently provide four different ticket delivery methods including mobile tickets, depending on what each rail operator makes available to us. You can learn more about these options here:

https://help.raileurope.com/article/41269-ticket-delivery-options

In your case, the rail operator is Deutsche Bahn, and unfortunately, they currently only support print-at-home PDF tickets for the route you booked. We understand this isn’t ideal, especially when mobile ticketing is becoming the standard in many other countries and with other carriers.

Rest assured, we're constantly advocating for broader adoption of mobile tickets and working with our rail partners to improve flexibility and convenience for our customers. Your feedback is incredibly valuable and helps reinforce the need for these improvements across the industry.

Reply from Rail Europe

A day ago

Hello Edward,

Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it.

Reply from Rail Europe

A day ago

Hello Marley,

Thank you for the wonderful and honest feedback. We’re really happy to hear that you found the website easy to use, especially if public transportation isn’t something you deal with often. Making rail travel simple and stress-free for everyone is exactly what we aim for, so your comment means a lot to us. We appreciate you choosing Rail Europe and hope to help you plan many more trips in the future.

Reply from Rail Europe

A day ago

Hello Mary,

Thank you so much for your kind feedback. We’re delighted to hear that you found the website clear and easy to use. Making travel planning simple and stress-free is exactly what we aim for, so your words mean a lot to us. We truly appreciate you choosing Rail Europe and hope to assist you again on your next trip.

Reply from Rail Europe

A day ago

Hello Patricia,

Thank you for taking the time to share your experience. We’re sorry to hear that the trip protection didn’t work out the way you expected.

We’d like to clarify how the “Cancel For Any Reason” (CFAR) protection works. CFAR is an optional service offered at the time of booking, and it is managed independently by our partner, Koala. Claims and refunds under this protection are not processed directly on the Rail Europe website like regular ticket refunds. Instead, there is a separate process that needs to be followed with Koala - where customers need to submit a claim directly to Koala.

All the necessary details on how to submit a CFAR claim, and the claim link – including conditions and steps – are provided in the Trip Protection Guide that is sent with your booking confirmation. Once a claim is submitted, Koala handles it directly and communicates with the customer throughout the process.

We understand this may not have been clear at the time. To help, here is our dedicated guide explaining everything about CFAR and how to make a claim:
https://help.raileurope.com/article/43750-rail-europe-trip-protection

If you still need assistance or have any questions, we’re always happy to help. To reach out to our customer support team, simply select the “Help” option at the top of our homepage, then choose the “Rail Europe Support” tool at the bottom right to access our Chatbot. From there, you can click on the “Contact Us” tab directly, or if you’re already in a conversation, click the three dots on the top left corner and select “Contact us.”

We appreciate your feedback and hope to have the chance to serve you better in the future.

Reply from Rail Europe

A day ago

Hello Jeff,

Thank you for the fantastic review. It’s great to know that you found the booking process easy, affordable, and enjoyable to use. We work hard to make planning rail travel as smooth as possible, and your feedback lets us know we’re on the right track. We truly appreciate your support and hope to see you again soon.

Reply from Rail Europe

A day ago

Hello Victor,

We really appreciate you taking the time to leave such a positive comment. Knowing that your booking experience was simple and hassle-free is exactly the kind of feedback we love to receive. Thank you for trusting Rail Europe with your travel plans, and we’ll be happy to help you again anytime.

Reply from Rail Europe

2 days ago

Hello Paul,

Thank you for your kind feedback. We’re glad to hear you find the platform easy to use and that our team was able to assist you quickly.

Reply from Rail Europe

2 days ago

Hello Rob,

Thank you for your kind feedback. We’re glad to hear you find the platform easy to use and that our team was able to assist you quickly.

Reply from Rail Europe

2 days ago

Hello Ingrid,

Thank you for your fantastic review. We’re really pleased to hear that you found our website easy to use and appreciated the transparent pricing with no hidden fees. Providing a clear and straightforward booking experience is very important to us, so it’s great to know this made a positive difference for you.

We also appreciate your comment about the exchange rate – we always aim to offer fair and competitive pricing to make booking as convenient as possible for travelers worldwide. Your feedback means a lot to our team and encourages us to keep delivering the best possible service.

Thank you again for choosing Rail Europe, and we look forward to helping you plan your next journey.

Reply from Rail Europe

2 days ago

Hello Gourab,

Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed a smooth journey and found both the fares and the booking process to be excellent. Making travel planning simple and stress-free is exactly what we aim to do, so it’s great to know we delivered that experience for you.

We truly appreciate you taking the time to share your positive review. It means a lot to our team and motivates us to keep improving every day. We look forward to helping you plan many more easy and enjoyable trips in the future.

Reply from Rail Europe

2 days ago

Hello Eleanor,

Thank you for your great review and for sharing your experience with us. We’re really happy to hear that you found the booking process easy and straightforward – that’s exactly what we aim for. It’s completely understandable to have questions about train types and routes, and we’re glad our platform helped you complete your booking smoothly.

Regarding the train service itself, we’re glad you mentioned this. As Rail Europe, we provide the booking platform and ticketing service, while the trains and onboard experience are managed directly by the rail carriers. This means the type of train, comfort level, and onboard facilities are determined by the operator rather than by us. We’re confident you’ll still have a pleasant journey, and we hope it turns out even better than expected.

Thank you again for choosing Rail Europe and for your positive feedback. We truly appreciate it and look forward to helping you plan your next trip.

Reply from Rail Europe

2 days ago

Hello Lisa,

Thank you so much for your kind words! We’re really happy to hear that you found the booking process quick and easy. That’s exactly the experience we aim to provide for every traveler. We truly appreciate you taking the time to share your feedback, and we look forward to helping you plan many more smooth journeys across Europe.