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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the customer service, describing it as exceptional, prompt, and genuine. People highlight the company's dedication to customer satisfaction and assistance with sizing issues. Many costumers value the company's commitment to natural cycle care. Some consumers are happy with the product, finding them soft, comfortable, absorbent, and effective for both period and incontinence use. A number of reviewers have been using the products for several years, praising their quality and durability. However, some reviewers express concerns about the product quality and fit. Some customers mention issues with staining, tight fit, uncomfortable materials, and leakage. Others report problems with the toilet training bed sheet and pants, citing cheap materials and ineffectiveness. A few reviewers are disappointed with sizing inconsistencies and the bulkiness of certain styles.

Based on these reviews

Rated 3 out of 5 stars

I bought a pack of the black period underwear. After the first use on my period the undies are stained, even though I rinsed them in the shower at the end of the day. Customer support has since arrang... See more

Company replied

Rated 4 out of 5 stars

I brought a 10xpack of Rudie period pants suitable for postpartum flow. Unfortunately, they did not work for me. I emailed Rudie and their customer service was exceptional, and I received a full refun... See more

Company replied

Rated 4 out of 5 stars

Although the underwear didn’t fit, their customer service team was fantastic and issued me a partial refund. Very prompt replies. Thank you again

Company replied

Rated 4 out of 5 stars

Great customer service at Rudie. Had an issue with sizing and received assistance in record time for a retail company. They are dedicated to customer satisfaction at Rudie. I value their movement towa... See more

Company replied

Rated 2 out of 5 stars

I tried two styles: the seamless, which were an unwearably tight fit, despite following the size guide. And the gusset was so wide it rolls/bunches in the front. The High Waisted brief were a much b... See more

Company replied

Rated 5 out of 5 stars

I have light bladder leakage and my other reusable pads didn't keep me dry but just trapped the liquid and were uncomfortable at times. They were pads I snapped onto my underwear. The Rudie high waist... See more

Company replied

Rated 1 out of 5 stars

Toilet training bed sheet is made from cheap polyester on top and doesn’t work. Leaked right through when my child had an accident. I have photos to prove it. This business is not Australian. My bank... See more

Rated 1 out of 5 stars

These are absolutely rubbish and waste of money. Not only a bad fit and uncomfortable around the leg but leaks through straight away. Having use these have not only set toilet training back for us bu... See more

Company replied

Rated 5 out of 5 stars

I have used these pads for several years. I used the medium and larger ones during period which kept me dry and never leaked, even overnight. I also use the small ones daily and have always found... See more

Company replied

Rated 5 out of 5 stars

This company has great values with high quality products and the customer service to match. They were so accommodating with my purchase, especially when I had ordered the wrong size. So helpful at no... See more

Rated 5 out of 5 stars

I’m 65 and since 2021 I have been using disposable pads for mild incontinence after finishing my cancer treatment. I decided it was time to ditch disposable pads. I read all of the reviews on... See more

Company replied

Rated 5 out of 5 stars

I've been using Rudie period pants for a while and wouldn't use any other brand now. They are so comfy, soft and absorbent! I'm peri menopausal so have very irregular bleeding plus the occasional blad... See more

Company replied

Rated 5 out of 5 stars

I’ve used reusable pads for years to do the right thing by the environment, so when I saw how sexy and cute these period undies looked online I had to have them!The briefs make me feel comfortable and... See more

Company replied

Rated 2 out of 5 stars

Not the best quality, fit is horrible it is tight but very loose at the same time somehow and causes clumping around the butt area that looks like a diaper. It is this very rough papery material which... See more

Company replied

Rated 5 out of 5 stars

I haven’t had a chance to wear these undies yet BUT regardless, the Rudie customer service has been wonderful in helping me to purchase the correct fit and size! So far so good!

Company replied

Rated 2 out of 5 stars

*Edit* rudie have come forward and said I must have had a fulty batch with the seams coming undone so have issued a full refund which is super impressive customer service in my opinion. So my advise... See more

Company replied

Rated 2 out of 5 stars

Bought their heavy flow boy shorts. The fabric is fine, but the waist band is awful. Why put a shitty thin elastic waist band that cuts into you, on period underwear, when you are going to be extra bl... See more

Company replied

Rated 5 out of 5 stars

I'm perplexed by the bad reviews! I bought my first pair of period undies around 2020 to catch any leaks from my period cup (which I finally felt able to give a try during lockdown!). I got on really... See more

Company replied

Rated 5 out of 5 stars

I’m so in love with these period undies. I have ordered twice and I’m so in love with them. They are so comfortable, and they also make me feel amazing. I will never go back to anything else! Definite... See more

Company replied

Rated 5 out of 5 stars

Great product and customer service. Far superior than the competing brand due to the quality and comfort of the product. We highly recommend Rudie.

Company replied

Rated 1 out of 5 stars

Sizing is way off and their bogus no return policy is hidden on the website. I now have $150 worth of underwear that I can’t use. Do not buy from this company. I wish I’d checked these reviews first.... See more

Company replied


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3.4

Average

TrustScore 3.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Toilet training bed sheet is made from…

Toilet training bed sheet is made from cheap polyester on top and doesn’t work. Leaked right through when my child had an accident. I have photos to prove it. This business is not Australian. My bank says it’s a business based in Hong Kong. Contacted customer service for a refund and still waiting for a reply.

December 12, 2025
Unprompted review
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Rated 2 out of 5 stars

Poor Quality

I tried two styles: the seamless, which were an unwearably tight fit, despite following the size guide. And the gusset was so wide it rolls/bunches in the front. The High Waisted brief were a much better fit, however, the material it is made from does not breathe, causing me to overheat in an instant. I am perplexed as to why something of this nature would be made from such materials.

I reached out to customer service and their policy was adhered to, however, I am still very much at a loss.

November 4, 2025
Unprompted review
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Reply from Rudie

I’m really sorry to hear that your experience with our products hasn’t met your expectations.

We hear your concern about the material. It’s invaluable for helping us improve our products and better meet our customers’ needs. While I’m glad our team was able to follow our policy,
we’re continually reviewing product design and materials, and I hope we can create options in the future that better suit your needs.

Thank you again for your candid feedback.

Rated 5 out of 5 stars

Wonderful customer service!

I haven’t had a chance to wear these undies yet BUT regardless, the Rudie customer service has been wonderful in helping me to purchase the correct fit and size! So far so good!

January 6, 2026
Unprompted review
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Reply from Rudie

Thank you so much for your feedback! We’re so glad we could help you find the right fit and size. We hope you love them once you start using them! 💛

Rated 1 out of 5 stars

These are absolutely rubbish and waste…

These are absolutely rubbish and waste of money. Not only a bad fit and uncomfortable around the leg but leaks through straight away. Having use these have not only set toilet training back for us but money has been chucked in the garbage bin. Not recommended at all. I think the reviews are not genuine on this site because I read before I bought and are not truthful. Will be writing reviews elsewhere as I believe this will not be printed on site and honest opinions necessary for consumer awareness.
****Your reply is not true I have proof of purchase I bought toilet training pants from Rudie will leave another review with proof*****❤️

October 1, 2025
Unprompted review
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Reply from Rudie

Thank you for taking the time to share your feedback! It looks like there might have been a little mix-up—Rudie actually specializes in eco-friendly period underwear, not training undies. Our goal is to provide comfortable, sustainable options that help reduce waste while keeping you feeling your best during your cycle.

I really appreciate you leaving a review, but it sounds like this might have been meant for a different brand. If there's anything I can do to help or any questions you have, just let me know—I’m happy to assist! ❤️

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Rated 5 out of 5 stars

I’m 65 and since 2021 I have been using…

I’m 65 and since 2021 I have been using disposable pads for mild incontinence after finishing my cancer treatment.
I decided it was time to ditch disposable pads.
I read all of the reviews on Rudies signature pads.
I find them very soft and don’t irritate my skin.
When I wear them to work they definitely don’t leak and also they don’t have an odour.
Knowing how fabulous Rudies pads are I wished I’d bought them years ago as I would have saved so much money.
I would highly recommend them to anyone who has mild incontinence and still gets their periods.
I also found Rudie very helpful as their site was very easy and they sent me updates on my order.

October 26, 2025
Unprompted review
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Reply from Rudie

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our service. 😊

Thanks again for your support! 💚

Rated 5 out of 5 stars

Quality Material and Exceptional customer service

I’ve used reusable pads for years to do the right thing by the environment, so when I saw how sexy and cute these period undies looked online I had to have them!The briefs make me feel comfortable and cute in my period, and the material is good quality and very breathable. I fit between women size 8-10 and changed my order from medium to small before shipping and the customer service was so accommodating to my last minute request <3 <3

November 19, 2025
Unprompted review
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Reply from Rudie

Thank you so much for sharing your experience! We’re thrilled to hear that you love the look, comfort, and quality of our period undies. ❤️

It’s always our goal to make things as smooth and easy as possible for our customers. Your feedback really makes our day and motivates us to keep improving!

Thanks again for your support! 🌿

Rated 4 out of 5 stars

Great customer service

Although the underwear didn’t fit, their customer service team was fantastic and issued me a partial refund. Very prompt replies. Thank you again

October 30, 2025
Unprompted review
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Reply from Rudie

We’re so glad to hear that our team was able to assist you quickly and make things right. We truly appreciate you giving us a try and sharing your experience! 💚🌿

Rated 2 out of 5 stars

Not the best quality

Not the best quality, fit is horrible it is tight but very loose at the same time somehow and causes clumping around the butt area that looks like a diaper. It is this very rough papery material which you can hear when you move. I have had experience with it leaking through as well.

June 13, 2025
Unprompted review
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Reply from Rudie

We’re genuinely sorry to hear that the fit and material didn’t meet your expectations. Our products are designed with comfort and practicality in mind, and we’re continuously working to improve based on feedback like yours.

We truly appreciate you taking the time to let us know. Your experience helps us refine our designs and ensure better quality moving forward.

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Rated 5 out of 5 stars

I’m so in love with these undies!

I’m so in love with these period undies. I have ordered twice and I’m so in love with them. They are so comfortable, and they also make me feel amazing. I will never go back to anything else! Definitely recommend!!!!

October 2, 2025
Unprompted review
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Reply from Rudie

We’re absolutely thrilled to hear how much you love your period undies! 💚

Thank you for your loyalty and for recommending us so highly. We can’t wait to continue supporting you on your journey with products that make you feel amazing. 🌿

Rated 5 out of 5 stars

Great product and customer service

Great product and customer service. Far superior than the competing brand due to the quality and comfort of the product.
We highly recommend Rudie.

September 30, 2025
Unprompted review
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Reply from Rudie

Thank you so much for your wonderful feedback!💚

We’re thrilled to hear you’re loving the quality and comfort of our products, and that our customer service made a difference for you. Your recommendation truly means the world to us! 🌿

Rated 5 out of 5 stars

I'm perplexed by the bad reviews

I'm perplexed by the bad reviews! I bought my first pair of period undies around 2020 to catch any leaks from my period cup (which I finally felt able to give a try during lockdown!). I got on really well with both the period pant and thong styles which have lasted me 5 years of monthly use, and I've only recently had to replace these because they're starting to get a bit tight on me (due to weight/muscle gain). I've ended up getting the same styles again just one size up which fit beautifully. I did initially try the seamless thong style and found the sizing waaaay too small, despite following the size guide, but the customer support team were very good about it and agreed to give me store credit for the value of the bundle I'd purchased. I haven't used the ones which didn't fit and have found a local charity (Freedom4Girls) to donate them to so I don't feel they've gone to waste. I do think it would be a great improvement if their products could include a sanitary sticker and/or label to enable them to be returned, and it's a shame they take so long to arrive in the UK, but overall I'm really happy with my experience and wouldn't consider buying period underwear elsewhere.

September 1, 2025
Unprompted review
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Reply from Rudie

Thank you so much for taking the time to share your experience!

We’re really glad to hear your first pairs lasted you so well over the years and that your new ones are fitting nicely too. We hear you on the sizing, returns, and delivery times. Feedback like this is super valuable and helps us see where we can do better.

We’re so grateful for your support and loyalty, and it honestly means the world that you wouldn’t shop anywhere else for your period undies 💚🍃

Rated 5 out of 5 stars

Really good

Really good! Love the thongs

September 10, 2025
Unprompted review
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Reply from Rudie

Thank you so much for your lovely feedback! We’re so glad to hear you’re enjoying the thongs. Your support means a lot to us, and we can’t wait to have you shop with us again soon. 🌿💚

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Rated 4 out of 5 stars

Great customer service at Rudie

Great customer service at Rudie. Had an issue with sizing and received assistance in record time for a retail company. They are dedicated to customer satisfaction at Rudie. I value their movement towards a more natural cycle by providing products that allow for non invasive period care. Thank you Rudie and thank you Krezelle !

September 9, 2025
Unprompted review
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Reply from Rudie

We’re so glad to hear that our team was able to assist you quickly!

Your support means the world to us, and I’ll be sure to pass your lovely feedback on to the team (and to Krezelle personally!). We’re dedicated to making sure every customer feels supported and cared for, and it’s wonderful to know this came through in your experience.

Thanks again for being part of the Rudie community. We’re grateful to have you with us. 🌿✨

Rated 5 out of 5 stars

Great product, love them

I have used these pads for several years. I used the medium and larger ones during period which kept me dry and never leaked, even overnight.
I also use the small ones daily and have always found them good quality, comfortable and great protection, plus they have lasted for years.
I recently had an issue where my I ordered some more and they came with double clips instead of the single clip I prefer (due to the image not showing the correct style) so the company replaced them.
I would happily recommend the product and the customer service.

July 31, 2025
Unprompted review
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Reply from Rudie

Thank you so much for sharing your experience with us! We’re delighted to hear that our pads have been keeping you comfortable and protected over the years!

Your recommendation is the highest compliment we can receive. Thank you again for your trust and support! 💚

Rated 2 out of 5 stars

Customer service came thru in the end

*Edit* rudie have come forward and said I must have had a fulty batch with the seams coming undone so have issued a full refund which is super impressive customer service in my opinion. So my advise, don't buy a 10 pack unless you know you like the style. Try them one at a time, they need to have a option for this.*

The seamfree classic is so bulky looks like you have a nappy on, wide gusset is just like wearing a super pad. They gave me a partial store credit so tried 2 other types, one is wearable other could barely fit them, all same size. The seamfree is made from A glue that in some pairs became unglued in first wear. Don't waste your money

July 4, 2025
Unprompted review
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Reply from Rudie

We’re really sorry to hear that your experience.

As a small business, we work hard to maintain the quality of our products and are always looking to improve based on feedback like yours. While we have a strict no-returns policy on used sanitary products due to hygiene reasons, we're glad to hear you appreciated the refund we provided in this case.

We know this wasn’t the experience you were hoping for, and we're truly sorry we let you down. Thank you for giving us a try. ❤️

Rated 2 out of 5 stars

Bought their heavy flow boy shorts

Bought their heavy flow boy shorts. The fabric is fine, but the waist band is awful. Why put a shitty thin elastic waist band that cuts into you, on period underwear, when you are going to be extra bloated and sore? I definitely bought the right size so that’s not the issue! No idea what to do now, they were $45Aud…..

July 6, 2025
Unprompted review
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Reply from Rudie

We’re really sorry to hear that you found the waistband uncomfortable.

While we’ve designed our boyshorts to offer secure support, we understand that every body is different and that certain features may not work for everyone. We’d really appreciate the chance to make this right.

Please reach out to us at [email protected]. Our team would love to assist you further and find a solution that works for you.

Thanks again for taking the time to leave your review. Your input genuinely helps us improve.

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Rated 5 out of 5 stars

The underpants exceeded my expectations.

I have light bladder leakage and my other reusable pads didn't keep me dry but just trapped the liquid and were uncomfortable at times. They were pads I snapped onto my underwear. The Rudie high waisted underwear is better than I expected and keeps me dry and odour free. I think it is the breatherbale fabric. I feel comfortable all day and night.

May 15, 2025
Unprompted review
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Reply from Rudie

Thank you so much for sharing your experience! We're genuinely glad to hear that our Rudie high-waisted underwear is making such a positive difference for you. It means a lot to us that you feel dry, odour-free, and comfortable throughout the day and night — that’s exactly what we aim for. Your comfort and confidence are at the heart of what we do.

Rated 5 out of 5 stars

The best period underwear

I've been using Rudie period pants for a while and wouldn't use any other brand now. They are so comfy, soft and absorbent! I'm peri menopausal so have very irregular bleeding plus the occasional bladder leak and wear these pants all the time instead of regular underwear. My only criticism is that I wish the internal gusset was lined with black fabric in all of the pant colours so any staining isn't visible.

May 19, 2025
Unprompted review
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Reply from Rudie

Thank you so much for your lovely review and for being such a loyal Rudie customer! 💛

We're so glad to hear that our period pants have been a comfortable and reliable option for you—especially during a time of so much unpredictability. It means the world to us to know they’re making a real difference in your daily life.

We really appreciate your feedback about the gusset lining. That’s a very thoughtful suggestion, and we’ve passed it on to our product team for consideration as we continue to improve our designs.

Thanks again for your support—it truly means a lot!

Rated 3 out of 5 stars

Period underwear

I bought a pack of the black period underwear. After the first use on my period the undies are stained, even though I rinsed them in the shower at the end of the day. Customer support has since arranged a replacement. I am waiting to see how these go.

April 1, 2025
Unprompted review
Rudie logo

Reply from Rudie

Thank you for taking the time to share your experience, and we’re truly sorry to hear that your initial impression didn’t meet expectations.

While light staining can naturally occur with period underwear due to the nature of menstrual flow and individual differences, we absolutely take your concerns seriously.

Our customer support team has arranged a replacement for you, and we genuinely hope this helps restore your confidence in our products. Your trust means everything to us, and we’re always working to improve—not only in the quality of our products but also in being transparent and responsive to all customer feedback.

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