Rugged Books Reviews 121

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I found the ordering process fairly simple, the responses back were quick. I like the Panasonic CF31 computer for its durability and options that are not always available in other laptops (ie: DVD/CD... See more

Rated 2 out of 5 stars

Laptop was not properly configured with correct 1TB SSD. when tech remote into it the system error out. They had to send me a bootable key to re image the laptop, whi h currently i am still waiti... See more

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Rated 5 out of 5 stars

The selection was amazing and the laptop felt brand new! These will be fantastic for field personnel. We are constantly in 120-150 degree attic and this laptop has withstood the temperature and durabi... See more

Rated 5 out of 5 stars

When I reached out for assistance on selecting the Wryghte equipment, Naz was excellent in asking the right questions so we can understand the needs of our organization. As it turns out, I had order... See more

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Company details

  1. Computer Store
  2. Used Computer Store

Written by the company

We are a leading provider of refurbished rugged laptops and tablets, catering to individuals and businesses in need of reliable, durable, and cost-effective computing solutions. Explore our wide range of refurbished rugged laptops and tablets on our website, and experience the reliability and durability that our products offer.


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4.6

Excellent

TrustScore 4.5 out of 5

121 reviews

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Rated 5 out of 5 stars

My first experience with Rugged Books…

My first experience with Rugged Books was a test, I purchased one of the least expensive items on their site, an old refurb getac v110 g4 for my brother who works a rough and dirty blue collar job, the kind that has him buying a new phone every other month.
He has absolutely loved the laptop so far, and it's survived so that speaks for itself!
The prices on Rugged Books are very competitive, you can maybe find some of the upgrades for less, but for the time you'll spend, it's easier to pay a little more and just have it show up ready to go.
I only ordered a soft handle and screen protector... the screen protector had a few tiny bubbles, but I'd give it a 95% positive... the handle is a little flimsy with it's connectors but that's not rugged books fault. However the tiny screws used to fasten the handle were slightly wallowed and one had its threads a little crossed. Those things are a pain to get just right and if you're using power tools, it can easily damage them. Still, 90% for that part.
I only know this because I was so pleased with the v110g4 that I bought a v110g6 for myself not even a week later! and swapped out the handle. Screen protector though? It's not easy finding one that fits this size of screen! So again, definitely would have been worth the price to have Rugged Books send it already done. Oh! The batteries on the g4 were great, despite being used with a warning they may not hold charge. The g6 loses charge quite a bit faster. I can't speak to the quality of the chinese knockoff batts but they cost half of the OEM ones sold by Rugged Books. Just an option if you end up with lifeless batts after gambling on the used ones to save money. Rugged Books had decently fast shipping, not Amazon speed but that's fine. It arrived well packaged through DHL Express, the first time I've ever used them before, and I have nothing bad to say about that!! That's about all I can think to say at this point. I'm a happy customer. Maybe I'll be mad if they break in less than a year, but as far as Rugged Books goes, it's a legit business with competitive prices and I'd use them again!

November 24, 2025
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Rated 5 out of 5 stars

This company had my toughbook built and…

This company had my toughbook built and delivered before the date of delivery. Prompt service and a good quality build. I have been using this for a few days now and am pleased with the way it works for programming cars. I will definitely use them again.

November 24, 2025
Rated 3 out of 5 stars

I called and talked to someone and…

I called and talked to someone and emailed what I was looking for. He said he would look at my email and get back to me the next day. After a week I still hadn’t received anything from this person. I emailed him but still no answer. Customer service is NOT a strong part of your business.

October 27, 2025
Rated 2 out of 5 stars

The laptop and the shiping was…

The laptop and the shiping was wonderful, but 260$ extra for à new battery I thought I would have goten the used battery to.

August 22, 2025
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Reply from Rugged Books

Thank you for your feedback! We’re glad to hear you’re happy with the laptop and shipping.

Regarding the battery, the price reflects the manufacturer’s list cost. Since we’re not the manufacturer, we don’t have direct control over battery pricing. When a laptop is upgraded with a new battery, the old one is automatically removed and not included. However, if you’d like, batteries can also be purchased separately at any time.

We appreciate your understanding and are always here if you have further questions!

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Naz saw that I didnt need certain things and found a better deal for us on the mounts. Also, when I had a problem with docking device he was right there to assist me with correcting the problem

July 22, 2025
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Rated 5 out of 5 stars

Amazing laptop and durability

The selection was amazing and the laptop felt brand new! These will be fantastic for field personnel. We are constantly in 120-150 degree attic and this laptop has withstood the temperature and durability we need! Only wish they restocked more often as I would like to get some more for some other employees.

June 23, 2025
Rated 5 out of 5 stars

Toughbook CF19

Perfect homepage. Extra fast delivery (2 days). Payment is easy and trustworthy. Customer service is great. ruggedbooks.com is awesome!

June 23, 2025
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