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Rated 1 out of 5 stars

Ordered salt lamp which stopped working on first day of use. Contacted customer support but after two week wait still no reply regarding replacement or money back. Avoid at all costs!

Rated 4 out of 5 stars

I bought a flashlight and i didn't pay attention in description it doesn't say how much the batteries will stand for flashlight. Is good when is more details in general about a product. After all... See more

Rated 5 out of 5 stars

I have placed an order twice, and both times the process was flawless. The products were delivered on time, and there were no issues. The service was exceptional, and when I reported a problem wi... See more

Rated 5 out of 5 stars

I am 78 years old and have never been comfortable in a bra- I recently was ill and lost a lot of weight and needed new bras when I saw your ad on FaceBook- I ordered the 5 bras, which came in the ma... See more

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3.9

Great

TrustScore 4 out of 5

13K reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Very disappointed – incomplete product and missing parts

I ordered the H2O X5 5-i-1 Ångmopp (Order #9453), but it did not arrive in its original packaging, which makes me suspect it may have been a returned item. Even worse, the mop was missing the water tap and other essential parts needed to actually use it. Very disappointing experience.

September 13, 2025
Unprompted review
Rated 2 out of 5 stars

Wrong size guide

I followed the size guide on the website but the shoes were still to big. The return process is not the easiest one.

April 5, 2025
Satana logo

Reply from Satana

Hej
Det lyder uheldigt.
Du finder alt om returnering på hjemmesiden:

https://satana.se/retur-och-utbyteservice/


God dag
Med venlig hilsen Rikke

Rated 2 out of 5 stars

Late delivery

March 26, 2025
Satana logo

Reply from Satana

Hej Fredrik
Vi beklager at fragtfirmaet ikke har overholdt leveringstiden, det er desværre ude af vores hænder.
Jeg kan se at din ordre er fra onsdag d. 26 marts og er modtaget onsdag d. 2 April.

God dag
Med venlig hilsen Rikke

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Rated 1 out of 5 stars

the product is very low quality

the product is very low quality, the spikes on the mat are not very pointy, I ended up returning it

March 16, 2025
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Reply from Satana

Hej Edgardo

Vi er kede af at produktet ikke lever op til dine forventninger.
Vi har ikke før hørt dette. Vi har mange kunder der er glade for netop det produkt.

God dag
Med venlig hilsen Rikke

Rated 5 out of 5 stars

I've chosen this shop for buying some…

I've chosen this shop for buying some toys for my nephew right before his birthday. There are many interesting things like cars on a remote controller, transformers, electric water guns and whatever you wish. I love this diversity of toys, I filled the cart and issued an order quickly without side hassle.
I highly appreciate their website and interface for the simplicity. No troubles faced. ^^

February 27, 2025
Unprompted review
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Rated 3 out of 5 stars

Poor quality goods

Fast deliveries, but arrived goods was of a low quality and you can't reach support by phone.

February 5, 2025
Satana logo

Reply from Satana

Hej Tetiana
Vi beklager at produktet ikke lever op til dine forventninger.
Jeg kan se at vi er i kontakt med dig på mail.

God dag
Med venlig hilsen Rikke

Rated 5 out of 5 stars

I have placed an order twice

I have placed an order twice, and both times the process was flawless. The products were delivered on time, and there were no issues.

The service was exceptional, and when I reported a problem with a product, a replacement was promptly dispatched without any questions. I appreciate your trust and excellent service.

Incidentally, the package I ordered was shipped from Norway, and it arrived promptly! I will definitely be placing another order with you in the future!

January 8, 2025
Unprompted review
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Rated 1 out of 5 stars

A real review, and not a bot... Probably the worst company I ever had to deal with

Probably the worst company I ever had to deal with, when ordering online. False advertising(pictures/text), and fake or defective products.
Then when you contact customer support they will act as if you're the one doing something wrong, and just close their eyes to what the customer is saying, without any comprehension of what the issue is.
And the almost impossible to return anything even when defective since they wont help in any way with the return label, except give you an extra fee.
So my recommendation is to be er buy anything from this company, no matter the cost, since you will be disappointed with the products.
Warm regards, a real person and not a bought review.

October 17, 2024
Satana logo

Reply from Satana

Hello
We are sorry that you feel you had such a bad experience.
You have received the product you ordered and which matches the information on the website.

Several of our products are sold in universal boxes and we therefore state the following:

The product is delivered in a universal carton (the images on the cartons do not necessarily match the product page)

We have informed you of this in an email and offered you to send the product back.

Greetings Rikke

Rated 1 out of 5 stars

It was a very very bad experience

It was a very very bad experience, I agreed with the store to buy original famous Happy Flops brand slippers, but when I received the product via DHL I found that the slippers were fake and not original Happy Flops slippers. Although they sent me a paper proving that I bought original Happy Flops brand slippers, I contacted customer service and told them what happened. Their response was that they wanted me to pay 55 kronor to fill out a return form and also to pay the return costs via DHL, although this mistake was their mistake and not mine. It is more like a scam.

August 7, 2024
Satana logo

Reply from Satana

Hello Neazy
It is not correct.
We do not sell Happy flops and have not claimed this. As we have also written to you by email, the product is known as happy flops. Our product is called slippers.

Mvh. Rikke

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