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Sea Island Coffee Reviews 371

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique flavors of the coffee, noting that it surpasses typical supermarket offerings. Consumers appreciate the careful thought put into the blends, with many highlighting the smooth, rich, and flavorful nature of each cup. People also value the prompt delivery service and the company's responsive customer support. Consumers rave about the overall experience, from the easy-to-use website to the stylish and luxurious packaging. Reviewers find the product descriptions and origin information reassuring, aligning with their expectations for a premium coffee experience. Customers also appreciate the wide selection of exotic and rare coffees, making it a coffee lover's dream.

Based on these reviews

Rated 5 out of 5 stars

Sea Island Coffee is genuinely some of the best coffee I’ve ever had. The quality of the beans really comes through in every cup, it’s smooth, rich, and packed with flavour without being too bit... See more

Company replied

Rated 5 out of 5 stars

I haven't got the coffee as the address wasn't correct, the wrong number was automatically included, and we did not double check it, (ended in diff. London area). However, DPD service did not chec... See more

Rated 5 out of 5 stars

I had heard about wild jaku bird coffee so I searched online and found this company Sea Island Coffee in UK so I placed an order, I had a bit of trouble as I live in Gibraltar, many online sites... See more

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Rated 5 out of 5 stars

While visiting overwhelmingly beautiful Saint Helena I had the opportunity to taste espresso coffee at the Wranghams plantation. There I enjoyed a cup of the very best coffee the world has to offer. A... See more

Rated 5 out of 5 stars

These guys are super responsive and send products quickly! In my situation, the coffee arrived partially damaged as a result of shipping. The team immediately responded and sent over a fre... See more

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Rated 5 out of 5 stars

Customer experience great; I had to phone the London shop with a question about the Jamaica Blue barrel which was answered proficiently by a lovely lady. Many thanks 🙏 As to the coffee you’ll ha... See more

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Rated 5 out of 5 stars

Recently purchased the Galapagos, Santa Cruz Island Estate coffee. WOW WOW WOW, what a treat!! It is by far, the best coffee I have ever had. As a traditional tea drinker, I actually can't wait for my... See more

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Rated 5 out of 5 stars

Exceptional quality coffee, very unique and amazing flavour. Have not found coffee like this anywhere else. The people that work there are knowledgeable and a pleasure to speak with. Have made many or... See more

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Rated 5 out of 5 stars

Good roast. Good beans. Up to expectations. But the package (tin) doesn’t contain a one-way valve. After leaving the beans sitting for two weeks to release gas, the packaging inside became very inflat... See more

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Rated 5 out of 5 stars

I called Sea Island to seek adfvice on what coffees might suit my taste and budget best. The staff were very friendly and helpful. I chose a range of coffees which arrived promptly. Excellent coffees.... See more

Rated 5 out of 5 stars

First of all, let me just say, I have been trying to get ahold of coffee from Sao Tome and Principe for years . It is legendary , and supposed to be some of the best in the world. Turns out, it is.... See more

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Rated 5 out of 5 stars

Gift for a friend. Chose this company over others because of their animal welfare policy. Arrived quickly, well-packaged. Friend enjoyed product. Thank you.

Rated 5 out of 5 stars

A* Service An excellent coffee company with super easy to use website, absolutely the best coffee, to suit all tastes and a really efficient delivery. These people really know what they are doing!

Company replied

Rated 1 out of 5 stars

My shipment hasn’t even been delivered yet and is stuck in customs. DHL is reaching out to me to provide detail on the manufacturer and address which isn’t something I could possibly know. I have re... See more

Rated 5 out of 5 stars

I came into the showroom last week, these guys are so kind and gave me perfect recommendations! The coffee was amazing too, such unique taste

Company replied

Rated 1 out of 5 stars

Beans arrived roasted. Were roasted very little, almost still green, barely past first pop. Brew was bitter, very acidic, not drinkable. Buying it was a very expensive mistake. Will not buy from sea... See more

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Rated 5 out of 5 stars

Young lady in the shop(pe) that morning was very cordial and knowledgeable. She took the time to discuss some coffees of interest to me. I bot Galapagos, St. Helena and Nepal. I've tried them all by... See more

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Rated 5 out of 5 stars

Absolutely fantastic customer service. Emily went above and beyond to help with a query I had about a certain product. A very easy ordering system and delicious coffee that arrived promptly. I would d... See more

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Rated 5 out of 5 stars

I couldn’t find what I wanted but Antonia was extremely helpful, very efficient delivery. I will be buying again from you. Many thanks , well done

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Rated 5 out of 5 stars

This place is amazing! They offer the best coffee and outstanding customer service via telephone and email! The coffee is top notch and well priced! I highly recommend.

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Rated 1 out of 5 stars

Not a hint of blue mountain coffee in there. Very disappointed. You can "verify" what you like and claim "100%" but if you only put a fraction in then it isn't going to taste the same. So, if you c... See more

Company replied

Rated 3 out of 5 stars

I was so excited to try Sea Island Coffee largely because of the great reviews, and I saw the store while walking by. I'm a coffee-lover and have a soft spot for unique and rare beans. That said,... See more

Rated 1 out of 5 stars

The coffee it was very light , 5.2 grams per capsule, it’s not enough to make a real espresso. I aspected 6 types of coffee but they changed 2 types without informing me. Expensive capsules, B... See more

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Rated 3 out of 5 stars

Not as smooth as previous Jamaican coffee I've bought. Has a strong tobacco aftertaste and quite harsh. Think I'll go back to Italian espresso.

Company replied

Rated 5 out of 5 stars

As ever, great service and a fantastic product. Received Blue Mountain coffee brew bags as a birthday gift……was a bit wary of the “bags” but the proof of t He pudding is in the taste and they taste... See more

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Rated 5 out of 5 stars

Super easy, from ordering to tracking to delivery. The whole process was easier that trying to find beans for sale on Guadeloupe. Thank you!

Company replied

Rated 4 out of 5 stars

Very quick respond from customer service after I sent a query on my order. I noticed the reply was after their official opening hours.

Rated 5 out of 5 stars

I need to return this product. Unfortunately the pods do not fit my Nespresso machine. I do not have the packaging. Can you please send me return instructions?

Company replied

Rated 5 out of 5 stars

Cannot fault the service or the product but the price is very high.much more expensive than any other brand. Makes me ration my consumption.

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Rated 5 out of 5 stars

Excellent Coffee! The product is packaged well, and the coffee is excellent. The product description and origin information on the packaging are reassuring and align with my expectations. Thank you so... See more

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Rated 5 out of 5 stars

Literally the best coffee company. A little more expensive but you don’t feel you wasted it cuz the quality is great!

Rated 5 out of 5 stars

Great experience. Very professional customer service people. Not easy to order overseas for coffee these days. But the experience and and the good quality coffees make it a pleasure for special days.... See more

Rated 5 out of 5 stars

Great products and super quick delivery, regular updates for tracking. The coffee I bought (Jamaican Blue Mountain Dark Roast) is wonderful and well worth the expense. Highly recommended.

Company replied

Rated 4 out of 5 stars

I bought coffee beans from where I was born - Fiji. Superb coffee but over priced. Delivery was great and proffesional.

Rated 5 out of 5 stars

Have only tried two of the coffees so far, but they are very flavorful and high quality…will enjoy all of them I am sure!!

Company replied

Rated 5 out of 5 stars

The coffee from here is really fantastic and I’ve tried most coffee roasters around. The only downside is that it’s very expensive!

Rated 5 out of 5 stars

Bought as a present but haven't tried the coffee yet. However, the presentation was excellent and I would have loved to receive it myself

Company replied

Rated 1 out of 5 stars

Sea Island Coffee delivers a high-end experience from start to, an average cuppa. The website is easy to navigate, providing clear details on each coffee, making selection and ordering... See more

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Rated 5 out of 5 stars

Great showroom with everything very clearly laid out. Fantastic choice of exotic and rare coffee. A coffee lovers dream!

Rated 5 out of 5 stars

Great coffee and great service. The coffee is perfectly roasted and the shipping to the states was impressively fast. Will be buying again.

Company replied

Rated 5 out of 5 stars

Excellent customer service, have bought as a gift for my son, so haven’t tasted it yet!

Rated 5 out of 5 stars

Really great coffee, beautiful packaging and the perfect Father’s Day gift for my dad. Thank you!

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Rated 5 out of 5 stars

Great quality coffee delivered on time and totally made our holiday more fun

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Rated 4 out of 5 stars

Good customer service when i asked a question and quick delivery. Have yet to try the coffee as its for a present

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Rated 5 out of 5 stars

Great customer service. Despite all difficulties with DHL delivery services, were able to locate the package and complete delivery. Coffee is great. 5 stars

Company replied


Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

About Sea Island Coffee

Written by the company


Since 2007, Sea Island Coffee has specialised in sourcing the world's most exceptional and rare coffees for connoisseurs to enjoy at home.

We ethically source single-origin beans by exploring the world's most celebrated and remote coffee-growing locations. In our selection, you will find famed coffees like Jamaica Blue Mountain and Panama Geisha, alongside rare discoveries from the volcanic isle of St Helena, the historic Bourbon Pointu from Reunion Island, and unique species like Coffea Racemosa, among many others.

We are dedicated to freshness, roasting every coffee to order here in the UK to ensure each cup is as vibrant and flavourful as possible. Whether you prefer whole beans, ground coffee, or the convenience of Nespresso® compatible pods, we deliver a truly special coffee experience directly to your door.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

371 reviews

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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good coffees. Great service

I called Sea Island to seek adfvice on what coffees might suit my taste and budget best. The staff were very friendly and helpful. I chose a range of coffees which arrived promptly. Excellent coffees. Far better than any I have had in the past. Highly recommend

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Beans arrived poorly roasted

Beans arrived roasted. Were roasted very little, almost still green, barely past first pop. Brew was bitter, very acidic, not drinkable. Buying it was a very expensive mistake. Will not buy from sea island again.

January 16, 2026
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Reply from Sea Island Coffee

Hi Robert, we're really sorry to hear you didn't enjoy your coffee beans on this occassion. We note down the roast Agtron level of every batch we roast, and I've had our Q grader test our roast level for our Yemeni coffees today and she's happy with the level. It's possible this coffee is just not to your taste. However, we do take this type of feedback seriously so I'll follow up via email with you to see if we can find out anything else about your order in case something went amiss.

Rated 5 out of 5 stars

Terrific coffee and wonderful service

Terrific coffee and wonderful service. Highly recommended.

January 12, 2026
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Reply from Sea Island Coffee

Brian, we are so pleased to hear that. Grateful for your kind words and the recommendation.

Rated 5 out of 5 stars

I received my beans quickly!

I received my beans quickly!
Beans were very fresh. I could smell them as soon as I received the box.

January 5, 2026
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Reply from Sea Island Coffee

Thanks for the lovely note! You picked some outstanding Geishas, hope you're enjoying them.

Rated 1 out of 5 stars

My shipment hasn’t even been delivered…

My shipment hasn’t even been delivered yet and is stuck in customs. DHL is reaching out to me to provide detail on the manufacturer and address which isn’t something I could possibly know. I have reached out to Sea Island asking for help providing this information so this gift I am sending my daughter can be delivered. Very poor experience for something I thought would be a fun surprise for my daughter.

January 9, 2026
Rated 1 out of 5 stars

Not a hint of blue mountain coffee in…

Not a hint of blue mountain coffee in there. Very disappointed.
You can "verify" what you like and claim "100%" but if you only put a fraction in then it isn't going to taste the same. So, if you can suggest a "roast level and brewing method" that actually tastes like the real deal then I'm all ears?

January 12, 2026
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Reply from Sea Island Coffee

Hi Trevor,

Thank you for your feedback and I’m sorry to hear the coffee was not to your taste.

We can confirm that our Jamaica Blue Mountain is 100% authentic Grade 1, sourced directly from certified estates in the Blue Mountains. Flavour can vary depending on roast level and brewing method, and we would be happy to help recommend an alternative if you’d like.

Kind regards,
Sea Island Coffee

Rated 3 out of 5 stars

Takes too long to get an order

Takes too long to get an order. Still do not have it.

January 12, 2026
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Reply from Sea Island Coffee

Hi Jeryl, My sincerest apologies that your order was delayed on this occassion. As of January, the US introduced some extra customs checks on coffee that were not previously required, and we have dealt with these now, but this caused a temporary delay of our US shipments. All info has been provided for your order and it is due for delivery today! I hope you enjoy your coffee and again, apologies for the delay with customs.

Rated 5 out of 5 stars

Excellent company

Easy ordering, subscription service if required. Not bombarded with marketing emails. Excellent product. Excellent delivery times.

December 1, 2025
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Reply from Sea Island Coffee

Thank you, Anita. Delighted everything from service to delivery has been smooth. We're always glad to see our Signature Collection Jamaica Blue Mountain continue to be so well recieved. If there’s ever anything we can assist with, or if you'd like recommendations on new origins to try, don’t hesitate to drop us an email.

Rated 5 out of 5 stars

Easy purchase

Easy purchase, was purchased for a gift

January 6, 2026
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Reply from Sea Island Coffee

We appreciate the review Richard! We hope the gift was well recieved!

Rated 5 out of 5 stars

Unique taste profile

Unique taste profile; fresh beans; quick delivery

January 6, 2026
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Reply from Sea Island Coffee

Ali, delighted you enjoyed both Galapagos and Fiji. You’re absolutely right to note their distinct characters; volcanic sweetness from the Galapagos, and rich tropical depth from the Fiji.

Rated 5 out of 5 stars

Honestly, it’s sensational

Honestly, sensational coffee. Yemeni blend was amazing. Time to try some more

January 5, 2026
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Reply from Sea Island Coffee

Andy, brilliant to hear you enjoyed the Yemeni coffee. Hope the Hawaii Mokka hits the mark as well! If you do end up trying more, perhaps our other Yemeni coffee (Matari), don’t forget to sign up to our email newsletter to receive a one-time welcome discount code for your next order. :)

Rated 5 out of 5 stars

Great quality coffee

Great quality coffee delivered on time and totally made our holiday more fun

May 29, 2025
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Reply from Sea Island Coffee

Mel, delighted to hear the pods arrived smoothly and added that extra bit of joy to your holiday! Let us know if we can ever help with recommendations for your next trip! :)

Rated 5 out of 5 stars
Sea Island Coffee logo

Reply from Sea Island Coffee

Thank you for the review, Bill! We’re thrilled to hear you’re enjoying the coffee, it’s always a pleasure. Please don’t hesitate to reach out if you’d ever like more recommendations!

Warmly,
Emily

Rated 5 out of 5 stars

Great experience

Great experience. Very professional customer service people. Not easy to order overseas for coffee these days. But the experience and and the good quality coffees make it a pleasure for special days.

November 24, 2025
Rated 5 out of 5 stars

Responsive and helpful

Responsive and helpful.
Good reliable service

November 28, 2025
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Reply from Sea Island Coffee

Thank you, Paul. We're really pleased to hear that, always happy to help!

Rated 5 out of 5 stars

Great coffee, great people

I came into the showroom last week, these guys are so kind and gave me perfect recommendations! The coffee was amazing too, such unique taste

November 28, 2025
Unprompted review
Sea Island Coffee logo

Reply from Sea Island Coffee

Thank you, Matilda! It was such a pleasure having you in the showroom, we’re so glad the recommendations were spot on. Hope to welcome you back again soon!

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