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Rated 5 out of 5 stars

Update: Customer service is working to help me with my order. I appreciate their quick response and will update my review once everything is done. Site does not work properly. Cannot place orders.... See more

Company replied

Rated 1 out of 5 stars

I placed a order on 1/16. According to USPS the package was delivered on 1/22. Then I heard nothing. So I email them. Then I get a email stating that they received my package on 1/26. Nothing else sin... See more

Rated 5 out of 5 stars

I misunderstood advertising. I did not expect a payment without your inspection of the device :) I just simply didn’t think it would take so long . I expected this to be a 48-hour process. it... See more

Company replied

Rated 5 out of 5 stars

I honestly took a risk sending in my phone, not knowing if I’m getting scammed or not but they actually paid me top dollar for my iPhone 14. Definitely recommending friends and family. Thank you.

Company replied

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Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

Welcome to SecondHandCell, where we believe in giving old tech a new life. Our mission is to make selling your used devices as simple, safe, and rewarding as possible. We offer competitive prices, a hassle-free process, and a commitment to sustainability.


Contact info

4.1

Great

TrustScore 4 out of 5

30 reviews

5-star
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1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I placed a order on 1/16

I placed a order on 1/16. According to USPS the package was delivered on 1/22. Then I heard nothing. So I email them. Then I get a email stating that they received my package on 1/26. Nothing else since. It's doesn't state they are being inspected. No one has never answered one email or phone calls. I will update this when I get updated

February 10, 2026
Unprompted review
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Rated 1 out of 5 stars

I shipped 20 phones after receiving a…

I shipped 20 phones after receiving a quoted offer of $1,400. Once the phones arrived, I was informed via email that they could not be accepted and would be returned. Since then, I have emailed them four times over the past week requesting an update and a return tracking number, but I have received no response. If they do reply and return my phones, I will update this review accordingly.

January 1, 2026
Unprompted review
Rated 2 out of 5 stars

Well I sent my phone on maybe December…

Well I sent my phone on maybe December 20th, and the packaging process was fast and easy, but I haven't heard any updates on whether or not they've received it. ive tried emailing and no one has gotten back to me. Once they respond to my emails, and once I've received my payment, then I'll change the review accordingly.

December 31, 2025
Unprompted review
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Rated 1 out of 5 stars

SecondHandCell acknowledges receipt of…

SecondHandCell acknowledges receipt of your phone then keeps it, ignores email And test and basically STEALS YOUR PHONE - refuses to contact you - looking into committing a Federal crime as they advertise across state line DON’T SEND YOUR PHONE TO THEM

November 26, 2025
Unprompted review
SecondHandCell logo

Reply from SecondHandCell

Hi Bill, We attempted to email you multiple times but didnt get a response. please check your email. The device you sent us was not cleared and we need it wiped out from your icloud before it can be processed.

Rated 5 out of 5 stars

Site does not work properly

Update: Customer service is working to help me with my order. I appreciate their quick response and will update my review once everything is done.

Site does not work properly. Cannot place orders. I will update my review if someone can reach out to me. I really look forward to doing business!

December 8, 2025
Unprompted review
SecondHandCell logo

Reply from SecondHandCell

Hi Miles, Im So sorry that there has been an issue with our website that has been preventing you from placing an order. please reach out to us at [email protected] and we will get this taken care of for you.

Rated 5 out of 5 stars

Wow!

Wow! Received top dollar for my iphone with fast payment. Thank you!

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I am still blown away by this company

I am still blown away by this company. I shipped my old phone Monday. I had some
Questions so I reached out via email to ask and within minutes I had a reply from
Them. On Thursday they inspected it and were ready to send my payment. They couldn’t get my payment method to work so they asked me to send a different option. I did. And again within minutes of sending that I got notification that I received my payment.

I will tell everyone to go through this company, with that kind of customer service an such fast actions you can’t go wrong! Plus they gave me the best price of all for my phone!

Don’t hesitate send your old phone to them now, you will be so happy you did!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

great experience

Easy, seamless experience. I was paid what they promised the same day they received my phone. Highly recommend this company!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth process

Smooth process. Sent me a box to ship the phone. Dropped off. Paid out the same day the phone arrived to their business. No hassle. Quick and easy process. Thank you.

November 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service,, however I would suggest mailing yourself if you need fast cash

I misunderstood advertising. I did not expect a payment without your inspection of the device :) I just simply didn’t think it would take so long .
I expected this to be a 48-hour process.
its been a 4 days and I am still waiting on the pickup package, which won't arrive for another 3 days.
which means, by the time I get it and ship it back to you, this whole thing takes weeks, not one days as advertised

November 12, 2025
Unprompted review
SecondHandCell logo

Reply from SecondHandCell

Hi, Unfortunately you were requesting a payment for your device without sending in the device. As our terms clearly state Once the device arrives we will inspect in and pay for the device within 24 hours. We couldnt do so in this case because you never sent in the device.

Rated 5 out of 5 stars

Best experience you’ll ever find.

Oh my God, you don’t even know how well these people work best experience I’ve ever had in my buyback career. This site is majestic so well built. I got fast payment within 25 minutes of them receiving the device I’m amazed by how well these people work. I told them the phone was fair quality and they reported me for a higher price and said it was an excellent quality so they gave me more money.
999999/10 would recommend. Shmiras Enayim

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

It was GREAT

It was GREAT. They worked so fast and gave a great quote. I got my money same day as my phone got delivered. Highly recommend to anyone trying to get good money for their phones quickly.

October 29, 2025
Unprompted review

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