Update: Customer service is working to help me with my order. I appreciate their quick response and will update my review once everything is done. Site does not work properly. Cannot place orders.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Update: Customer service is working to help me with my order. I appreciate their quick response and will update my review once everything is done. Site does not work properly. Cannot place orders.... See more
Company replied
I placed a order on 1/16. According to USPS the package was delivered on 1/22. Then I heard nothing. So I email them. Then I get a email stating that they received my package on 1/26. Nothing else sin... See more
I misunderstood advertising. I did not expect a payment without your inspection of the device :) I just simply didn’t think it would take so long . I expected this to be a 48-hour process. it... See more
Company replied
I honestly took a risk sending in my phone, not knowing if I’m getting scammed or not but they actually paid me top dollar for my iPhone 14. Definitely recommending friends and family. Thank you.
Company replied
Welcome to SecondHandCell, where we believe in giving old tech a new life. Our mission is to make selling your used devices as simple, safe, and rewarding as possible. We offer competitive prices, a hassle-free process, and a commitment to sustainability.
1602 McDonald ave, 11230, Brooklyn, United States
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed a order on 1/16. According to USPS the package was delivered on 1/22. Then I heard nothing. So I email them. Then I get a email stating that they received my package on 1/26. Nothing else since. It's doesn't state they are being inspected. No one has never answered one email or phone calls. I will update this when I get updated
I shipped 20 phones after receiving a quoted offer of $1,400. Once the phones arrived, I was informed via email that they could not be accepted and would be returned. Since then, I have emailed them four times over the past week requesting an update and a return tracking number, but I have received no response. If they do reply and return my phones, I will update this review accordingly.
Well I sent my phone on maybe December 20th, and the packaging process was fast and easy, but I haven't heard any updates on whether or not they've received it. ive tried emailing and no one has gotten back to me. Once they respond to my emails, and once I've received my payment, then I'll change the review accordingly.
SecondHandCell acknowledges receipt of your phone then keeps it, ignores email And test and basically STEALS YOUR PHONE - refuses to contact you - looking into committing a Federal crime as they advertise across state line DON’T SEND YOUR PHONE TO THEM

Reply from SecondHandCell
Update: Customer service is working to help me with my order. I appreciate their quick response and will update my review once everything is done.
Site does not work properly. Cannot place orders. I will update my review if someone can reach out to me. I really look forward to doing business!

Reply from SecondHandCell
Wow! Received top dollar for my iphone with fast payment. Thank you!
Second Hand Cell doesn't fail me. They did their job, and I received the agreement payment.
Honest business and not some random scammers like we encounter all day everyday. They deliver what they promised as advertised. Will do business with them again.
Very fast payout from when the phone was delivered thanks
Smooth and easy to sell my used iphone to them. No issues.
I am still blown away by this company. I shipped my old phone Monday. I had some
Questions so I reached out via email to ask and within minutes I had a reply from
Them. On Thursday they inspected it and were ready to send my payment. They couldn’t get my payment method to work so they asked me to send a different option. I did. And again within minutes of sending that I got notification that I received my payment.
I will tell everyone to go through this company, with that kind of customer service an such fast actions you can’t go wrong! Plus they gave me the best price of all for my phone!
Don’t hesitate send your old phone to them now, you will be so happy you did!
Easy, seamless experience. I was paid what they promised the same day they received my phone. Highly recommend this company!
Smooth process. Sent me a box to ship the phone. Dropped off. Paid out the same day the phone arrived to their business. No hassle. Quick and easy process. Thank you.
I misunderstood advertising. I did not expect a payment without your inspection of the device :) I just simply didn’t think it would take so long .
I expected this to be a 48-hour process.
its been a 4 days and I am still waiting on the pickup package, which won't arrive for another 3 days.
which means, by the time I get it and ship it back to you, this whole thing takes weeks, not one days as advertised

Reply from SecondHandCell
Oh my God, you don’t even know how well these people work best experience I’ve ever had in my buyback career. This site is majestic so well built. I got fast payment within 25 minutes of them receiving the device I’m amazed by how well these people work. I told them the phone was fair quality and they reported me for a higher price and said it was an excellent quality so they gave me more money.
999999/10 would recommend. Shmiras Enayim
It was GREAT. They worked so fast and gave a great quote. I got my money same day as my phone got delivered. Highly recommend to anyone trying to get good money for their phones quickly.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.