SelectQuote Life Insurance Reviews 11,222

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the staff's supportive, compassionate, and empathetic approach, highlighting their knowledge, patience, and genuine care. Consumers consistently mention the excellent customer service, emphasizing the helpfulness and understanding of the agents, who keep them informed throughout the process. People also value the user-friendly experience, finding the process easy and quick. However, some reviewers expressed concerns regarding the price, citing instances where initial estimates increased or felt overcharged. A few reviewers reported negative interactions with specific agents, describing them as rude or arrogant. Some consumers also mentioned issues with communication and multiple handoffs, leading to frustration and inaccurate information.

Based on these reviews

Rated 4 out of 5 stars

Overall the experience was frustrating in that you are receiving many messages to fill this out and that out, get your blood drawn and then when you have a question there is no direct number to speak... See more

Rated 4 out of 5 stars

Getting the initial estimate for insurance was quick and easy, however, the prices kept going up even after I had disclosed that I was a US Army Veteran with PTSD. It seemed to take a lot longer than... See more

Company replied

Rated 5 out of 5 stars

Mr. Shannon’s follow up was exemplary. Even though this process took quite a while through the vendor, he was always patient and calm, which I found very helpful. I would definitely recommend your... See more

Company replied

Rated 5 out of 5 stars

The agent, Zack, provided many options from me to choose from based on my needs for my growing family. I ended up getting approved by the carrier I trusted the most at the exact rate Zack quot... See more

Company replied

Rated 5 out of 5 stars

Select Quote made the entire process easy and quick. The agent I dealt with was very knowledgeable and straight forward. He had immediate access to a variety of insurance companies which allowed us t... See more

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Rated 5 out of 5 stars

The process took longer than I expected (weeks), but considering my age (63), I guess it makes sense that there is much more health history to check. However, there was lots of communication throughou... See more

Company replied

Rated 5 out of 5 stars

Had term policy expiring for 60 year old female with our long time insurance provider. Price out new policies with existing provider and ran same thru select quote. Select quote came back with much... See more

Rated 5 out of 5 stars

Such helpful individuals. Provide compassion, empathy, and patience. They understand this can be a difficult process mentally. They are very supportive and help you get what you need! I’m grateful to... See more

Company replied

Rated 5 out of 5 stars

Glen Moore led me in starting around 9-30-25. Then Hannah Bascara helped me in the back in. Both Glen & Hanna helped during the in-between spaces with informative phone calls & follow up phone calls.... See more

Company replied

Rated 5 out of 5 stars

Karlie is a courteous and knowledgeable insurance agent. She answered all of my questions and made me feel confident, as I made the best choice for my future. Karlie spoke with a smile and friendly... See more

Rated 3 out of 5 stars

Through the process I was handed off to 4 different points of contact. But SelectQuote never managed my expectations that I would just hear from a different person as the process progressed. I also... See more

Company replied

Rated 5 out of 5 stars

Jennie Fowler was wonderful to work with. Life got busy after we initiated the quote request and she was professionally persistent to keep us on track to the end. I would highly recommend them to anyo... See more

Company replied

Rated 5 out of 5 stars

I decided to call Select Quote after retiring earlier this year. I no longer had life insurance through my job & I wanted to make sure that my kids wouldn't be responsible for any of my debts such... See more

Rated 5 out of 5 stars

It was a much easier process than I was expecting. I was dreading renewing my life insurance because it seems like such a process, but select quote made it easy.

Company replied

Rated 5 out of 5 stars

I was very impressed with the professionalism of the team as well as their knowledge of products. Additionally, the layers of follow up are something you do not see every day and I thought that was... See more

Rated 5 out of 5 stars

Everyone i had talked with was very helpful and understanding when I had trouble getting information from my DR. They helped explain the process to meet my needs for coverage too

Rated 5 out of 5 stars

I had been putting off getting life insurance, mainly because of having to "go shopping" for it. SelectQuote was one call and it was so easy. The representative was amazing -- professional, knowledg... See more

Company replied

Rated 1 out of 5 stars

If I could rate a minus 5, I would. Just talked with agent Jeff Snell to ask what the possible enhanced benefits were according to the eligibility notification I just received. He said in a very conde... See more

Rated 1 out of 5 stars

Selectquote's crooked agent scammed my wife causing her to lose her Aetna Medicare Advantage plan, which is subsidized by Ohio State Teacher's Retirement System. The health plan coverage was part of... See more

Rated 1 out of 5 stars

What a horrible customer service experience. If you want to get passed on to 4-5 different agents working for Select Quote while going through the underwriting process, then have at it. After going th... See more

Rated 3 out of 5 stars

People were all very nice. However these are my complaints. - Too many messages from different people or systems. Constantly felt like I could be clicking on links for a phishing scam. - gave all i... See more

Company replied

Rated 1 out of 5 stars

Do not use Select Quote! I did and purchased a whole life insurance policy for my husband and the payment was taken out of my accounts a month before it should have been. I specifically talked to the... See more

Rated 1 out of 5 stars

Why would you want to spend money on an insurance company that makes millions and millions of dollars a year and the top people are living like millionaires and you're getting overcharged for their pr... See more

Rated 1 out of 5 stars

Rebecca Ellington associated with Greenville, Tennessee, is EXTREMELY rude, disrespectful, and entitled! She made multiple threats to my livelihood in writing including filing a false report to my lic... See more

Rated 1 out of 5 stars

I just discovered that Select Quote has been double billing me for more than a year. They contacted me to say the creditworthiness of the provider they had put me with had been downgraded and suggest... See more

Rated 1 out of 5 stars

Their sales people are pushy and don't seem to care about what the client really wants only what they want you to have. They went so fast that it was just ridiculous. I won't use them again. My best a... See more

Rated 1 out of 5 stars

I wouldn't use this company at all. I've had nothing but rude and arrogant people assist me. Not allowed to ask questions, only answer the questions they ask. They control the conversation, running yo... See more

Rated 1 out of 5 stars

Another robo call company that preys on Medicare Beneficiaries. I have a client that just called me upset, she was not sure what happened but she thinks their agent moved her to a new plan. I checked,... See more

Rated 1 out of 5 stars

Without a doubt the worst experience I've ever had with an insurance agent. Bryan Owens assisted me in getting a homeowner's insurance policy for a secondary home in Flagstaff AZ. He was very difficul... See more

Rated 1 out of 5 stars

YOU SEND TOO MANY EMAILS AND YOU DON'T HAVE A WAY FOR ME TO UNSUBSCRIBE, ISN'T THAT ILLEGAL? IF YOU ARE LIKE THAT WITH THESE EMAILS THAT I HAVE TO DELETE SEVERAL TIMES PER DAY, I IMAGINE YOUR SERVICE... See more

Rated 5 out of 5 stars

It was important for us to find a new insurance policy that was with a company we recognized, trusted, and could afford. We needed a plan that didn't increase in cost every year. Select Quote helped... See more

Rated 5 out of 5 stars

Loyda Gonzalez made this experience the best I have ever had with insurance! I cannot thank her enough for helping me through this. She understood my needs and set about filling them. She is amazing w... See more

Rated 1 out of 5 stars

The process of setting up a phone consultation through this company was easy and seamless. However, my conversation with the agent from Pennsylvania - Matt - was awful. I was essentially told that I w... See more

Rated 5 out of 5 stars

Super helpful employees, short wait time, frequent follow ups plus a follow up after I signed up! Great customer service, made the process so easy!

Company replied

Rated 5 out of 5 stars

She was extremely helpful to me and my husband. She answered all our questions and made sure we understood everything. Couldn't ask for better help.

Company replied

Rated 1 out of 5 stars

I had to fill out my paperwork several times. I’m still getting emails to sign and my policy is already approved and I’m making payments!!! Please stop the reminders!

Company replied

Rated 5 out of 5 stars

SelectQuote gave me options and guidance beyond what I thought was available for me. Thorough and courteous, the reps stayed in touch through the whole process.

Company replied

Rated 5 out of 5 stars

She was so patient answering my questions.I know it took time with all the other people she has to deal with. Kind and courteous. Knowledgeable and smart and easy to understand. I greatly appreciate h... See more

Rated 2 out of 5 stars

I was not happy with the physical process...my blood pressure was high due to white coat syndrome and my insurance cost me over $50 more a month because of that...i had my blood pressure taken during... See more

Rated 5 out of 5 stars

My agent at SelectQuote took his time to understand what at needed at this stage of life for me and my family. They explained and walked us through the process with great follow through until we had t... See more

Rated 5 out of 5 stars

Shut out to Kiyana Kiki for her excellent customer service. She is really knowledgeable and does answer all your questions. I do really appreciate her help.

Company replied

Rated 1 out of 5 stars

When I wanted to change the terms, they were not flexible on how we reconnected. Instead of a scheduled confenrce call, we had to play phone tag for over a month.

Company replied

Rated 1 out of 5 stars

Do not water your time. Commercial says 1 $ or less a day. Totally not. After applying for insurance for all members of our family and talking blood work done.Each of us adult's got a quote for 615... See more

Rated 5 out of 5 stars

It was very fair and thorough application process. Kept me informed throughout the process. Best rates I was able to find, with an excellent rated company

Company replied

Rated 5 out of 5 stars

My agent, Michael Flynn, was very helpful. He was knowledgeable and courteous. Mr . Flynn facilitated my process , which included a reissued offer, seemlessly.

Company replied

Rated 5 out of 5 stars

The process with SelectQuote is a breeze They will keep you informed every step of the way and normally will give you a better rate that if you try to get the policy straight with an insurer, based... See more

Company replied

Rated 3 out of 5 stars

The communication and the multiple handoffs were poor this time around. Incorrect, incomplete or inaccurate information kept getting delivered to me. Every person I spoke to kept telling me that I n... See more

Company replied


Company details

  1. #21 of 25 best companies in Life Insurance Agency
  2. #148 of 181 best companies in Financial Consultant
  3. #29 of 36 best companies in Insurance Broker
  4. #34 of 62 best companies in Insurance Company

Written by the company

As America’s #1 term life sales agency, SelectQuote helps protect the people and things you love most. In just minutes, we shop some of the nation’s most trusted insurance carriers to find the right coverage for you...for free! Experience why more than 2 million families trust SelectQuote to help them with their life insurance needs.

Written by the company

SelectQuote Insurance Services

America's #1 Life Insurance Agency

SelectQuote Insurance Services has no control over rate information posted in the reviews through Trustpilot. Your premium could vary depending on your age, health, issuing company and other factors. Not available in all states.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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Rated 4 out of 5 stars

They were professional and courteous…

They were professional and courteous from start to finish and most importantly, they delivered the policy at the rates they quoted. There were different individuals dealing with taking the application to scheduling tests at home to following up on all issues. There were emails with phone calls, which are ideal. I'd recommend them for your life insurance needs.

February 4, 2026
Rated 1 out of 5 stars

The agents tricked me into giving my…

The agents tricked me into giving my Medicare and Social Security Insurance number after they repeatedly asserted that they are part of Wellcare. I called to retract this information and prevent any future contacts and the agent hung up.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

I am trying to add an additional…

I am trying to add an additional insurance policy which does not mean canceling my existing policy. Your agency keeps reaching out to my life insurance company asking them to cancel my existing policy. Basically, this means no one should buy insurance from your agency. Now I have to keep checking on my existing policies to make sure your agency did not succeed cancelling my existing policies.

January 9, 2026
Rated 5 out of 5 stars

Great service everyone I spoke with was…

Great service everyone I spoke with was professional and responded immediately a lot different than my previous insurers

February 7, 2026
SelectQuote Life Insurance logo

Reply from SelectQuote Life Insurance

We're happy to hear that our team's professionalism and prompt responses stood out to you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Informative and helpful

Informative and helpful. Considered our situation and what would be best for us.

February 5, 2026
SelectQuote Life Insurance logo

Reply from SelectQuote Life Insurance

We're glad you found our service helpful and informative. It means a lot that we could consider your needs. Thanks!

Rated 5 out of 5 stars

I had been putting off getting life…

I had been putting off getting life insurance, mainly because of having to "go shopping" for it. SelectQuote was one call and it was so easy. The representative was amazing -- professional, knowledgeable -- and made the process hassle-free.

February 5, 2026
SelectQuote Life Insurance logo

Reply from SelectQuote Life Insurance

We're happy to hear that the process of getting life insurance was so easy for you. We appreciate your positive feedback regarding the professional and knowledgeable service you received.

Rated 5 out of 5 stars

Great service

Great service, helpful people, very friendly

February 5, 2026
SelectQuote Life Insurance logo

Reply from SelectQuote Life Insurance

We appreciate your kind words. We're glad you found our team helpful and friendly, and that you had great service.

Rated 5 out of 5 stars

Great experience.

Nice, honest, helpful people. That’s what made it a great experience. I reached out to a lot of people. Y’all surpassed them by a mile.

February 5, 2026
SelectQuote Life Insurance logo

Reply from SelectQuote Life Insurance

We're happy to hear that our team's honesty and helpfulness made your experience great. Thank you for acknowledging our efforts; we appreciate your feedback!

Rated 5 out of 5 stars

Very friendly and helpful.

Very friendly and helpful.

February 5, 2026
SelectQuote Life Insurance logo

Reply from SelectQuote Life Insurance

We're so happy to hear that we were able to provide friendly and helpful assistance. Thank you for your feedback!

Rated 5 out of 5 stars

They set it up by finding what you need…

They set it up by finding what you need the company in my case prudential got right back to me,I filled out all documents and things went smooth on top of that you have a rep through select quote that will walk you through your plan so I’d say it was a success.

February 8, 2026
SelectQuote Life Insurance logo

Reply from SelectQuote Life Insurance

We're happy to hear that you had a smooth experience! It's great to know that we could quickly connect you with the right company and provide support throughout the process. Thanks for your positive feedback.

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