I have ordered a beautiful dress from Sierra Darien, d4ess came in 7 days .. dress was great but size was the issue we requested for return and they were OK but return charges were high so Sierra Da... See more
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Review summary
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Company details
- #94 of 136 best companies in Women's Clothing Store
Written by the company
Statement Label Clothing for Women.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- [email protected]
- sierradarien.com
Replied to 35% of negative reviews
Typically replies within 2 weeks
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High Heel Knee boots with red soles
I’m incredibly grateful to have found this brand online. From start to finish, the experience has been amazing.
The boots I ordered are absolutely top tier. They look so exclusive and well made. The red bottom is everything, truly stunning. The heel is extremely sturdy, yet the boots feel surprisingly light on the feet. You can immediately feel the quality and craftsmanship. They’re not just beautiful, they’re comfortable and stable, which is rare. Everything about them feels intentional and luxurious. I’m genuinely impressed and will definitely be ordering again. I’m very much looking forward to what this brand does next.
Highly recommend, you guys are amazing 🥹🫶🏽
I ordered 2 coats from Sierra Darien…
I ordered 2 coats from Sierra Darien recently. I do have to say the packaging was very beautifully done. Most importantly the merchandise, the coats are beautiful and high quality. The fur is fluffy and soft. I do have to say I am very impressed and will be ordering again.
Beautiful pieces, the quality is great as well.
Dear Sierra Darien Team,
Thank you so much for my beautiful dresses. I truly appreciate your customer support team. They handled my concerns with professionalism and care and I was pleasantly surprised when I was asked to keep the dress that led me to reach out in the first place.
I am very impressed with your service and how quickly you provided a fair resolution. It speaks volumes about your brand and your values.
Thank you for all that you represent. I will definitely be shopping with you again and again. Your entire team truly won my heart.
Thank you once again.
Warm regards,
Judith
Not an easy return process whatsoever
Not an easy return process whatsoever, wants you to send it romania, if you got a disocunt can't get it 100% refunded and they will give you a 60% store credit for keeping the items bc that how much of a scam it is.
The quality very good the design is…
The quality very good the design is unbelievable u can’t find this anywhere professional team thank you so much sierra Darien and I’m gonna order more from you for sure ❤️❤️🙏
Textured knit dress with a peplum waist
I bought the textured knit dress with a peplum waist and gold buttons in dark blue. My husband was so amazed by this dress. Because of the subtle glitter, people in the restaurant even noticed it. This dress hugs all your best body features.
To anyone even slightly thinking of buying from this brand — DO NOT
I ordered from Sierra Darien on 1 January based on a clearly advertised delivery timeframe of 5–10 business days. They never delivered. Weeks passed with no delivery, no reliable tracking, and no clear answers. When I contacted them, they didn’t even know what had happened or where my order was.
After the delay became completely unreasonable, I was pushed into TWO alternatives I did not want - a replacement shipment or store credit. If this happens to you, DO NOT ACCEPT and contact your bank immediately.
After forcing these options on me and dragging things out even more, I asked for a refund again and again, but they said they would send the items anyway. More weeks passed, and I told them repeatedly that I no longer wanted the order and asked for a refund multiple times. They said it was already decided to ship. The items finally arrived around one month late, long after the original purpose of the purchase had passed.
By that point, the experience was already mentally draining, unacceptable, and extremely stressful, to the extent that it began to affect my health but it got worse. The package arrived looking like a loose bag, extremely low-end. I immediately took photos so they couldn’t later claim I wore the items or removed the tags.
The quality is honestly shocking. This is some of the worst quality I have ever seen, very bad fabric, bad construction, terrible sizing, and nothing even close to what is shown on the website. Completely unwearable.
Despite all of this, the company still refused a full refund. I was told that if I wanted my money back, I would have to pay expensive international return shipping, duties, and taxes myself (all three together), which would cost nearly the price of the order as they are based in Romania, even though the delay was entirely their fault and they never accepted responsibility.
Eventually, they closed correspondence altogether while still holding my money. I am now forced to pursue recovery through my bank because they are not willing to refund me fully and insist that I return the items at my own cost, including all international shipping fees, duties, and taxes.
Based on this experience, terrible service, unreasonable late delivery, refusal to refund, extremely poor quality, and unreasonable return conditions, I STRONGLY warn others to be extremely cautious. Once your money is taken, getting it back is a battle and impossible. If they had even an ounce of responsibility, they would have refunded me by now or taken responsibility for the return shipping after such an extreme delay.
This has been one of the most stressful and disappointing online shopping experiences I’ve ever had. I am so mentally stressed now that it’s starting to affect my health, and I honestly don’t even know what to do or how long it will take to get my money back.
Very good customer service
Very good customer service. Fast reply and clear instructions when needed help. Clothes are also good quality! I can only recommend
I truly can't thank the customer service team....
I truly can't thank the customer service team, especially Allison, for how kind, responsive and supportive she was throughout this process. I honestly didn't expect such a smooth and thoughtful experience.
I originally ordered a coat that ended up being way too large. All I wanted at first was to return it, but due to high international return fees, the team took the time to walk me through multiple options instead of just saying no. They were incredibly flexible and allowed me to choose a replacement of equal value, which made such a difference.
I was a bit worried at the beginning, but they truly went above and beyond to help, offering real solutions, clear communication and making the entire process feel seamless and stress-free. Their care and willingness to help really shows in the brand.
Not to mention how high quality their coat l ordered felt :)
Great experience with customer service
Great experience with customer service! Quick response, fast resolution and very polite, they were really helpful.
Completely in love with Siera Darien
Completely in love with Siera Darien. Beautiful clothes, amazing quality, and the kindest service. You can truly feel the love in every detail. This brand has my heart ❤️
Staff communication was great and very…
Staff communication was great and very helpful, item received was in high quality,
Amazing customer service & beautiful brand
Absolutely magnificent customer service and beautiful brand!
I received a faulty item however Allison (customer service rep) was extremely helpful and kind with quick remediation of the issue - ensuring maximum customer satisfaction.
I look forward to purchasing again 😊
Gorgeous and really good quality…
Gorgeous and really good quality clothes, fest shipping and communication with customers service are good and so helpful
This place is a scam
This place is a scam. When I emailed to ask where my item was (over a month after ordering) they didn’t have the item i ordered in stock and wouldn’t refund me.
Chinese dropshipping webshop.
Chinese dropshipping webshop.
Very bad quality and low response rate.
Hight prices.
Great experience with customer service
Great experience with customer service! Quick response, fast resolution and very polite. I ordered quickly and didn’t research sizing, I needed a size up and they were helpful in walking through options of returns or store credit.
Beautiful pieces
Beautiful pieces. Some of the pieces I got were slightly larger than it’s true size. I am XS and some pieces I got felt slightly big on me. Otherwise all is beautiful and high quality. Also easy communication with the customer service. Very responsive.
I ordered a dress and while it was…
I ordered a dress and while it was beautiful
I didn’t exactly like the color in person. The customer service team was very prompt and responsive and handled the return right away. Love the outfits from here.
Fast delivery and excellent customer service!
Fast delivery and excellent customer service! The dress was beautiful, but the size was too large. I contacted customer service to exchange it for a smaller size and received a response within 24 hours — which is exceptional. The exchange process was smooth and hassle-free. Very satisfied and will definitely order again!
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