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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the high quality of the items and the beautiful details of the pieces. Many customers have received compliments when wearing the brand's clothes. The customer service team is often described as helpful, responsive, and going above and beyond to resolve issues. People highlight the positive experiences with customer service, especially when they had questions or concerns. However, some consumers report issues with the return policy, finding it difficult to obtain a return label and expressing dissatisfaction with the options provided, such as store credit. A few reviewers have also mentioned sizing inconsistencies, with some items running larger or smaller than expected. Some people report negative experiences with the order process, citing delays and lack of updates.

Based on these reviews

Rated 4 out of 5 stars

I have ordered a beautiful dress from Sierra Darien, d4ess came in 7 days .. dress was great but size was the issue we requested for return and they were OK but return charges were high so Sierra Da... See more

Rated 4 out of 5 stars

Beautiful pieces. Some of the pieces I got were slightly larger than it’s true size. I am XS and some pieces I got felt slightly big on me. Otherwise all is beautiful and high quality. Also easy comm... See more

Rated 5 out of 5 stars

I ordered the CASHMERE OVERCOAT WITH FOX FUR CUFFS AND 3D FLORAL DETAILING. My husband literally thought I had it custom made by a designer. Everything fitted perfectly to the sleeves and was propor... See more

Rated 5 out of 5 stars

It’s my first time to order from Sierra Darien & I am very happy with their clothing. However, due to no fault of theirs I ordered sizes too large as it’s difficult to gauge the fit of each garment. T... See more

Rated 1 out of 5 stars

This disgusting human being lied about the delivery date and my partner even said she would be happy to get an exchange or store credit. However, they are trying to keep her money even tho she was... See more

Rated 5 out of 5 stars

I ordered items from sierra darien and when arrived I emailed customer service team for some help on exchanges and returns due to size coming up small. They were ever so helpful and came back to me wi... See more

Rated 1 out of 5 stars

If I could give zero stars, I would. I ordered two coats totaling almost $400. I am a size extra small and ordered both items in XS, yet when they arrived they were enormous—completely unwearable. Ev... See more

Rated 1 out of 5 stars

One of the worst experiences - The clothes stink and are of very bad quality They have no return policy and want to negotiate by giving 25 percent of my dress Stores like these need to be closed... See more

Rated 1 out of 5 stars

WARNING – DO NOT PURCHASE FROM THIS SELLER ⚠️ This Company is a scam. It is impossible to return or exchange an item because the cost for return is more expensive than the actual item. If I could giv... See more

Rated 5 out of 5 stars

I choose my civil Wedding outfit from this site. It was incredibly elegant, the quality was outstanding, and I truly felt special wearing it on such an important day. Everything about it was simply pe... See more

Rated 1 out of 5 stars

Run away from this company, they scam people, never refund money, and don't respond to emails, even if you placed an order and immediately emailed them to cancel it, as stated on their website (that y... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Sierra Darien’s customer service. They were very quick to respond and clearly supportive. My original item was delayed and didn’t suit me, so I no longer wanted it. The... See more

Rated 5 out of 5 stars

I truly can't thank the customer service team, especially Allison, for how kind, responsive and supportive she was throughout this process. I honestly didn't expect such a smooth and thoughtful... See more

Rated 5 out of 5 stars

I can’t say enough great things about this company! Their dresses are absolutely stunning—elegant, well-made, and exactly as pictured. I’ve received so many compliments every time I wear one of th... See more

Rated 5 out of 5 stars

Absolutely in love with this corset! It’s stunning, fits beautifully, and looks incredibly sexy. The design is very versatile and easy to style — you can wear it in so many different ways, and i... See more

Rated 1 out of 5 stars

This company is a complete scam. I ordered two dresses that arrived from overseas and looked nothing like the photos. When I tried to return them, they refused to provide a return address and instead... See more

Company replied

Rated 1 out of 5 stars

BEWARE! Scam from Romania! A lot of fake reviews. Returns are a nightmare. Never provided a confirmation invoice for order. Will cost you $60 to make a return? They make it sooo difficult t... See more

Rated 5 out of 5 stars

So satisfied with my first purchase from this brand. I have ordered white fur jacket in size XS, which fits perfectly. What made it so worth is that jacket looks so beautiful, cozy and it’s warm bey... See more

Rated 5 out of 5 stars

I purchased a beautiful dress, but unfortunately, it was too small. Since a larger size wasn’t available, Allison was very kind and allowed us to keep the dress and even offered another item free... See more

Rated 5 out of 5 stars

I'm seeing all the 1-star reviews and not sure how, because I had a great experience. I ordered a dress for my daughter's communion - the quality is excellent, but it didn't fit right across my bust (... See more

Rated 5 out of 5 stars

I’ve bought several dresses from Sierra Darien, and I honestly can’t say enough good things. The quality of each piece is amazing; the fabrics feel beautiful and they’re made to last. Their customer... See more

Rated 1 out of 5 stars

I do not recommend this store! They source their products from China and resell them at much higher prices. The exact same items can be found on AliExpress for half the price, sometimes even three tim... See more

Rated 5 out of 5 stars

This is my second time this year purchasing clothes from Sierra Darien and I have had so far a good experience. This time I had some trouble as I didn't see the girt bag promised added to the basked... See more

Rated 5 out of 5 stars

I ordered a dress from Sierra Darien and I’m beyond impressed! The quality is absolutely amazing - the fabric feels luxurious, the fit is flawless, and the design is even more beautiful in real life.... See more

Rated 5 out of 5 stars

Great experience with customer service! Quick response, fast resolution and very polite. I ordered quickly and didn’t research sizing, I needed a size up and they were helpful in walking through optio... See more

Rated 1 out of 5 stars

Total scam !!!!! I have been trying to initiate a return for 2 weeks now I finally received a response. I’m am still getting a run around response. The item needs to be shipped to Romania with no... See more

Rated 1 out of 5 stars

SCAM ordered a dressed and asked to return day 7 of receiving the item the moment I did the emails stopped coming through and the promotional ones were sent more frequently very unprofessional behavio... See more

Company replied

Rated 5 out of 5 stars

I love this company. So I recently moved, and accidentally sent the package to the wrong address ( I was off by one number). I reached out to Sierra Darien via email, and they initially provided me wi... See more

Rated 1 out of 5 stars

I am unbelievably disappointed with this store. I placed an order on October 28th for two items, and only one finally arrived on November 15th. I specifically told them I needed the items urgently... See more

Rated 1 out of 5 stars

Horrible quality clothes, very disproportionate sizing. Sent a return 2 (!!!) months ago and heard nothing from the company. Have been emailing them for over a month now asking for status update on my... See more

Rated 1 out of 5 stars

Unfortunately the dress I purchased does not suit me. I have sent countless emails asking for return instructions, without success. Initial responses were quick to offer me a discount to keep and the... See more

Company replied

Rated 1 out of 5 stars

Dress got lost with Royal Mail. Contacted the company asking for a refund as could not locate the dress. Eventually tracked it down and the dress did not fit. Sierra Darien refused a refund stating 14... See more

Rated 5 out of 5 stars

I bought a dress and pair of shoes, they were absolutely amazing quality, and beautiful. The service here is so good. They are always willing to help and go above and beyond to ensure their customers... See more

Rated 1 out of 5 stars

The top is faulty, floppy, and frumpy. A complete disappointment. Despite arriving broken, Sierra Darien refused a return. They hide negative reviews, so I doubt this will even be shown. This top will... See more

Rated 5 out of 5 stars

I have purchased from this website three times now, and the quality has been excellent every time. The photos truly don’t do the products justice—they look even better in person. My experience with cu... See more

Rated 1 out of 5 stars

Customer service was non existent after they realised they had done the wrong thing. Can’t get any response. They totally ghosted me. The dress itself was pretty and seems well made. Just totally... See more

Rated 5 out of 5 stars

I’ve already ordered three dresses from this brand, and I’m very satisfied with every single one of them. The material feels amazing—soft, comfortable, and still very elegant. The quality is consist... See more

Rated 5 out of 5 stars

I ordered a coat and wanted a different size and fit and the customer service was superb. They replied right away giving me several return options that made the transaction very very easy. Highly reco... See more

Rated 5 out of 5 stars

I love the dresses from Sierra Darien. This is my second time and I am impressed by the quality and shining details of the pieces. This time I also ordered a beautiful coat. The clothes look very soph... See more

Rated 5 out of 5 stars

I love SIERRA DARIEN. They provide the best quality with the most stunning outfits. The customer service and the way they treat their customers is beyond perfection. Dealing with Allison is the best e... See more


Company details

  1. #94 of 136 best companies in Women's Clothing Store

Written by the company

Statement Label Clothing for Women.


Contact info

3.6

Average

TrustScore 3.5 out of 5

726 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

High Heel Knee boots with red soles

I’m incredibly grateful to have found this brand online. From start to finish, the experience has been amazing.

The boots I ordered are absolutely top tier. They look so exclusive and well made. The red bottom is everything, truly stunning. The heel is extremely sturdy, yet the boots feel surprisingly light on the feet. You can immediately feel the quality and craftsmanship. They’re not just beautiful, they’re comfortable and stable, which is rare. Everything about them feels intentional and luxurious. I’m genuinely impressed and will definitely be ordering again. I’m very much looking forward to what this brand does next.
Highly recommend, you guys are amazing 🥹🫶🏽

February 11, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered 2 coats from Sierra Darien…

I ordered 2 coats from Sierra Darien recently. I do have to say the packaging was very beautifully done. Most importantly the merchandise, the coats are beautiful and high quality. The fur is fluffy and soft. I do have to say I am very impressed and will be ordering again.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces, the quality is great as well.

Dear Sierra Darien Team,

Thank you so much for my beautiful dresses. I truly appreciate your customer support team. They handled my concerns with professionalism and care and I was pleasantly surprised when I was asked to keep the dress that led me to reach out in the first place.

I am very impressed with your service and how quickly you provided a fair resolution. It speaks volumes about your brand and your values.

Thank you for all that you represent. I will definitely be shopping with you again and again. Your entire team truly won my heart.

Thank you once again.

Warm regards,

Judith

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

Not an easy return process whatsoever

Not an easy return process whatsoever, wants you to send it romania, if you got a disocunt can't get it 100% refunded and they will give you a 60% store credit for keeping the items bc that how much of a scam it is.

January 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Textured knit dress with a peplum waist

I bought the textured knit dress with a peplum waist and gold buttons in dark blue. My husband was so amazed by this dress. Because of the subtle glitter, people in the restaurant even noticed it. This dress hugs all your best body features.

January 31, 2026
Unprompted review
Rated 1 out of 5 stars

To anyone even slightly thinking of buying from this brand — DO NOT

I ordered from Sierra Darien on 1 January based on a clearly advertised delivery timeframe of 5–10 business days. They never delivered. Weeks passed with no delivery, no reliable tracking, and no clear answers. When I contacted them, they didn’t even know what had happened or where my order was.

After the delay became completely unreasonable, I was pushed into TWO alternatives I did not want - a replacement shipment or store credit. If this happens to you, DO NOT ACCEPT and contact your bank immediately.

After forcing these options on me and dragging things out even more, I asked for a refund again and again, but they said they would send the items anyway. More weeks passed, and I told them repeatedly that I no longer wanted the order and asked for a refund multiple times. They said it was already decided to ship. The items finally arrived around one month late, long after the original purpose of the purchase had passed.

By that point, the experience was already mentally draining, unacceptable, and extremely stressful, to the extent that it began to affect my health but it got worse. The package arrived looking like a loose bag, extremely low-end. I immediately took photos so they couldn’t later claim I wore the items or removed the tags.

The quality is honestly shocking. This is some of the worst quality I have ever seen, very bad fabric, bad construction, terrible sizing, and nothing even close to what is shown on the website. Completely unwearable.

Despite all of this, the company still refused a full refund. I was told that if I wanted my money back, I would have to pay expensive international return shipping, duties, and taxes myself (all three together), which would cost nearly the price of the order as they are based in Romania, even though the delay was entirely their fault and they never accepted responsibility.

Eventually, they closed correspondence altogether while still holding my money. I am now forced to pursue recovery through my bank because they are not willing to refund me fully and insist that I return the items at my own cost, including all international shipping fees, duties, and taxes.

Based on this experience, terrible service, unreasonable late delivery, refusal to refund, extremely poor quality, and unreasonable return conditions, I STRONGLY warn others to be extremely cautious. Once your money is taken, getting it back is a battle and impossible. If they had even an ounce of responsibility, they would have refunded me by now or taken responsibility for the return shipping after such an extreme delay.

This has been one of the most stressful and disappointing online shopping experiences I’ve ever had. I am so mentally stressed now that it’s starting to affect my health, and I honestly don’t even know what to do or how long it will take to get my money back.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

I truly can't thank the customer service team....

I truly can't thank the customer service team, especially Allison, for how kind, responsive and supportive she was throughout this process. I honestly didn't expect such a smooth and thoughtful experience.

I originally ordered a coat that ended up being way too large. All I wanted at first was to return it, but due to high international return fees, the team took the time to walk me through multiple options instead of just saying no. They were incredibly flexible and allowed me to choose a replacement of equal value, which made such a difference.

I was a bit worried at the beginning, but they truly went above and beyond to help, offering real solutions, clear communication and making the entire process feel seamless and stress-free. Their care and willingness to help really shows in the brand.

Not to mention how high quality their coat l ordered felt :)

January 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing customer service & beautiful brand

Absolutely magnificent customer service and beautiful brand!

I received a faulty item however Allison (customer service rep) was extremely helpful and kind with quick remediation of the issue - ensuring maximum customer satisfaction.

I look forward to purchasing again 😊

February 2, 2026
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Rated 1 out of 5 stars

This place is a scam

This place is a scam. When I emailed to ask where my item was (over a month after ordering) they didn’t have the item i ordered in stock and wouldn’t refund me.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with customer service

Great experience with customer service! Quick response, fast resolution and very polite. I ordered quickly and didn’t research sizing, I needed a size up and they were helpful in walking through options of returns or store credit.

January 29, 2026
Unprompted review
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Rated 4 out of 5 stars

Beautiful pieces

Beautiful pieces. Some of the pieces I got were slightly larger than it’s true size. I am XS and some pieces I got felt slightly big on me. Otherwise all is beautiful and high quality. Also easy communication with the customer service. Very responsive.

January 19, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered a dress and while it was…

I ordered a dress and while it was beautiful
I didn’t exactly like the color in person. The customer service team was very prompt and responsive and handled the return right away. Love the outfits from here.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery and excellent customer service!

Fast delivery and excellent customer service! The dress was beautiful, but the size was too large. I contacted customer service to exchange it for a smaller size and received a response within 24 hours — which is exceptional. The exchange process was smooth and hassle-free. Very satisfied and will definitely order again!

January 29, 2026
Unprompted review

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