Problem unsolved and not reliable company
Me and my husband tried to contact this company since 7th Jan 2025 to activate the warranty again (this is the 2nd time that we have a leak on our garage roof). The first time they took a long time to come, but they came and fix, but since January 7th 2025 when we showed to them that we have a second leak on our garage roof it has been really difficult ask them to come to fix this issue since we are during warranty time. First they asked us to send pictures of the damage ob the roof and when we sent, they said that were coming after a few days. Since they didn’t come, I contacted them again to book another time for them to come and fix, they never came. After trying several times contact them to come to fix, my husband took over and tried to contact them too. They promise the same to him, but they never came to fix the roof. Today, me and my husband tried once again to contact them and they were extremely rude with my husband drop off the call in his face and when they call me, they threatened me saying that they don’t like that we call or ask them to come several times and they will come when they can and want to come. I was in shock, because after all they did to us by promising to come to fix several times and don’t coming and without any explanation, they still think that they are right and I need to wait for them to come when they want and doesn’t matter about the damages that I’m having on my roof and my stuff. After listen all of this no sense talk I ask myself, this was different if I was Dutch? Are they being racists with us? Because this it is what I feel