Had a second large piece of furniture delivered by STEP. So far, the best delivery service for private people. Notifications come in good time, changes to delivery possible and are accepted very fast... See more
Company replied
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I receive a note of delivery for a cupboard, including carry-in. The note is sent a SINGLE day before delivery on an ordinary weekday in a wide time interval (08-21h). Rescheduling the time costs 100s... See more
Company replied
I bought an Omhu sofa which was delivered by Step. Step had excellent customer service when I needed to reschedule my delivery, a quick and courteous response. the young man who carried my sofa up to... See more
Company replied
Announcement of the expected date and time window a few days before plus the tracking link of the driver on the day made it easy to plan for the delivery. The delivery was exactly in the time window a... See more
Company replied
Company details
Written by the company
Where Every Delivery Tells A Story – We Deliver More.
Contact info
Priorparken 851, 2605, Brøndby, Denmark
- 50245050
- Booking@steptransport.dk
- steptransport.dk
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inflexible and expensive
I receive a note of delivery for a cupboard, including carry-in. The note is sent a SINGLE day before delivery on an ordinary weekday in a wide time interval (08-21h). Rescheduling the time costs 100s of DKK! Rescheduling to another day costs 49 DKK!
February 11, 2026
Unprompted review
Reply from Step Transport
Hi “Just Another Customer”,
This booking is made as a budget product, which means upgrades are available at an additional cost.
Have a nice evening ✨
STEP
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Super
packages brought inside the house unlike with other with other delivery companies in DK
January 12, 2026
Unprompted review
Reply from Step Transport
Hej Mirka,
Thank you very much for your review 😊
We’re happy to hear that our driver brought the packages inside your home and that this stood out compared to other delivery companies in Denmark.
We appreciate you taking the time to share your experience and hope to assist you again in the future.
STEP
Very poor delivery experience
Very poor delivery experience. The desk was delivered to my table, but it did not include my support, and the delivery person did not bring it into my apartment. He did not respond to any of my questions. According to the order form, the service included delivery and assembly, but only the delivery was done. Very disappointing service.
January 9, 2026
Unprompted review
Reply from Step Transport
Hi Ernane,
We were booked for a curbside delivery, so the driver acted in accordance with the booking.
If you disagree with this, you will need to contact the place where the table was purchased.
STEP
Reply from Step Transport
Hi Nakarin,
Thank you very much 💜
STEP
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At de ringer en halv time før de kommer…
At de ringer en halv time før de kommer og så er det en god kundeoplevelse flinke folk
August 25, 2025
Unprompted review
Reply from Step Transport
Hej Jens,
Tusinde tak - Det glæder os💜
STEP
Reply from Step Transport
Hi Adrian
Thank You💜
STEP
God service!
May 14, 2025
Unprompted review
Reply from Step Transport
Hej Itai
Mange tak 💜
God aften.
STEP
Good and updated communication
Good and updated communication, overall a smooth experience :)
February 5, 2025
Unprompted review
Reply from Step Transport
Hi Dina
Lovely to hear💜
We wish you a happy weekend🎉
STEP
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I was unable to move the sofa
I was unable to move the sofa, due to my arm was injured. The driver helped us to get it to my house and he was amazingly kind. I appreciate his support and kindness again 👍🙏
January 31, 2025
Unprompted review
Reply from Step Transport
Hi Hersung,
Thank You💜 Nice to help you 😊
STEP
God kommunikation.
God kommunikation.
Det var så smart at man kan tracke dem, så man ikke bruger hele dagen på at vente. Super venlig chauffør.
December 19, 2024
Unprompted review
Reply from Step Transport
Hej Rikke
Din anmeldelse er utrolig værdsat, mange tak💜 Vi ønsker ikke at have vores kunder ventende længe på vores ankomst, så vi gør alt for at være så præcise som muligt, med et tidsinterval vi kan overholde, og dertil også med vores live-tracking system, for at gøre det nemt for os alle.
Rigtig god jul🌲🎁🎅🧑🎄💜
STEP
Reply from Step Transport
Hello Eukene
Thank you so much for your review!💜 We really appreciate it.
Have a nice day!
STEP
Helpful driver
We received a very heavy package and the driver was very helpful offering to help to bring the package in.
November 27, 2024
Unprompted review
Reply from Step Transport
Hello Neda
We have very helpful drivers, and I'm glad to hear he could help💜 Thank you for the review and 5 stars!
Have a nice day.
STEP
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Perfect
Had a second large piece of furniture delivered by STEP. So far, the best delivery service for private people. Notifications come in good time, changes to delivery possible and are accepted very fast without delaying the delivery date. Map tracking of the delivery on the day, so you can plan your day better. Delivery guys are always very nice and polite. The fact that this company offers an additional removal of old furniture while they are delivering the new, simply made my day😁 life got just a little bit easier in that moment😁
Keep up the good work guys❤️
October 20, 2024
Unprompted review
Reply from Step Transport
Hello Lina
Thank you so much for the fantastic review. We really appreciate your kind words💜It means a lot!
We will keep up the good work :)
Have a nice day!
STEP
Perfect 🙌
Excellent service, quick delivery, great online communication and very polite delivery guy, will not hesitate to use them again 😃
October 9, 2024
Unprompted review
Reply from Step Transport
Hello Christina
Thank you so much for your excellent review! It means a lot to us💜
Have a good weekend!
STEP
Everything was very good
Everything was very good. I’m very satisfied 😊 the chauffeur called 30 minutes before arrival. They were both very nice and helpful.
September 19, 2024
Unprompted review
Reply from Step Transport
Hello Sabina
Your recommendation is very much appreciated! I am glad you were satisfied with our service💜
Thank you!
STEP
Super god information undervejs
Super god information undervejs. Alt klappede som det skulle :)
August 20, 2024
Unprompted review
Reply from Step Transport
Hej Naomi
1000 tak 💜
Vi ønsker dig den bedste dag.
STEP
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Would be great if they could go the…
Would be great if they could go the extra two steps to put the delivery on my lawn instead of the public side walk😩. Even better if there was an option to unpack and take all the hard cardboard boxes away upon delivery🤔
July 25, 2024
Unprompted review
Reply from Step Transport
Hi Karen
Thank you. Have a lovely weekend 💜
STEP
Reply from Step Transport
Hi Jan,
Thank you and have a lovely day 💜
STEP
Good communication and helpful.
March 24, 2024
Unprompted review
Reply from Step Transport
Hej Cedric
Thank you very much 💜
Have a lovely Easter.
STEP
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