Tello.com Reviews 14,227

A young woman named Dani was my customer service rep. She went over and above to help me with repeated phone calls until I had service and a new phone. Dani said she'd call back and she always d... See more

I needed help initiating WI-FI Calling and the rep I got was Dana Nia. Dana was GREAT! She was helpful, easy to understand & patient. You have a great employee in Dana! Also, while I appreciate my Tel... See more

I was returning to Tello service and had difficulty on the web to reconnect my phone. Rossio helped me reset things so I could complete my transaction. She was very Patient and kind and stayed with m... See more

I wanted to use a different credit card for payment on my account. And the written information was a bit confusing. So I called Tello to speak to a representative to get clarification. I only waited... See more

I writing another review of tello’s very poor customer service experience. I’m disabled veteran & I couldn’t pay to reload my phone the due date & 12 days later I tried to pay to reload & my cell phon... See more

Excellent Tello is fantastic! Switched the whole family 6 months ago and now save $100+/month. Custom plans are perfect, coverage on T-Mobile’s network is excellent, data rolls over, no hidden fees,... See more

I have been using Tello for many months and have found it fairly impressive compared to other services. The voice and data work well. However, the cost for international and roaming services is h... See more

Lost my phone abroad and had to get a new one. Encountered somme difficulties setting up the eSIM. Tello support team jumped on the issue quickly with an ensuing long back and forth to troubleshoot... See more

We've used Tello plans on two phones for the past 3 years, and really like that we can customize the features on each phone. We pay only about $25 per month TOTAL for the two lines, as those phones d... See more

What a joke. I registered, verified myself and placed an order. But the order vanished in to thin air. No email no notification. Upon requesting an explanation i got this reply. What a ni... See more

Most friendly over the phone customer service I have seen at all. Best provider for travellers to USA. Despite they don't promise refunds, they often do refund for unused phone service at later day. I... See more

Tello customer service / support doesn’t exist. I have not been able have any phone service for a couple of months now after I was unable to pay for service for a 12 days after my month service expir... See more

The price, the refurbished phone at such a decent price, the customer-response and care received when a problem arrived... I've never ever regretted my decision to quit my long past association with t... See more

Recently I spoke with Julia in regards to questions about needing more memory for my phone, making folders for, and helping me to understand the differences that Tello provides internet service, and t... See more

The service provided by tello is off the chain yo. I mean how they let you build your own plan customized to your individual needs with talk text and data is truly a cash saving method. As for the ser... See more

I've always had good experiences with Tello customer service representatives. Some better than others, of course. But, today it was Julia who was simply fantastic! I had trouble porting back over to T... See more

I was dumped by google fi while overseas and their usual outsourced horrendous CSR's are just a pack of lies, despise the company. Found Tello and had super low expectations, thought usual... See more

I'm so happy I switched my cell phone carrier to Tello, it's literally the best phone service I've had in a long time! Their plans are affordable, ($25 a month for unlimited)! Im not locked into a pl... See more

The rep, Maurice Pérez, was fantastic! He walked me through the entire procedure even with the original pSIM and handset gone. He waited until I installed the eSIM and made my first successful test ca... See more

I need to have a U.S. based number while living in Thailand, after some research, Tello is the way to go. While I set up my eSIM, I would like to keep my cellular data using to my Thai sim. In orde... See more

My phone was broken with my eSim. I was not able to find any resolution on the Help Center so I decided to e-mail Tello for help. Their reply was quick and Alex, the assistance agent, was super helpfu... See more

The TELLO customer support person stuck with me through multiple attempts to activate my new iPhone esim. Finally got things working. Do not confuse this actual TELLO support person with the JustAns... See more

Lucas was the Tello rep who helped me through the process of updating my phone and restoring service. Lucas was patient, professional, good-natured and, just to emphasize the point, patient. I dreaded... See more

Good service generally. Drops calls less than AT&T and costs 1/3 as much. Customer service is nice. Not always technically knowledgeable and it can be slow going to wait for them to figure out technic... See more

My thanks to Tello and Mauricio of customer service for guiding a tech newbie through activation in April of 2025 and again thru a scary situation - loss of SIM card. Mauricio guided me through how to... See more

I’ve been using Tello now for about 6 months and it’s been smooth sailing so far. Sometimes there seems to not be cellular data, when web pages and apps stalls, but could be the location gets a weak s... See more

I lucked out, both times I called Tello and Julia answered. The first time was to answer all my questions about starting a family plan, where she was incredibly knowledgeable and helpful. When i messe... See more

Very good product, with flexible plan options and great quality. I especially appreciate the calling app, which solves the issue of poor call quality caused by weak carrier signal. Calls made throu... See more

Julia went far beyond and above all of my hopes and expectations. - My old VOIP service provider (VOIPO) emailed all their clients on the 1st to advise everyone that they are closing their doors... See more

Tello SIM Review – Affordable Price & Reliable Network in the US I recently used a Tello Mobile SIM during my time in the United States, and I was genuinely impressed with the overall expe... See more

Alenjandra Alvarez was excellent in all respects. She is knowledgeable, patient and kind. She helped for almost an hour with a SIM card that just barely fit the tray and then walked me thru activating... See more

Look at the Better Business Bureau complaints and reviews, I doubt I can trust Trustpilot given the huge difference. Subject says it all, when asked point blank no response to escalate. One doesn't... See more

First things first, I would constantly loose coverage sometimes not being able to use mobile data or phone calls. Now what really upset me, and the reason for the bad review is: what the hell is wrong... See more

Due to a simple payment issue, support mistreated me and suspended my account. I tried multiple payment methods without success, and no help was offered by them. I spent 2-3 days trying to set this up... See more

I love Tello! Before Tello, I was a bit hesitant to try another carrier. It was a great decision as I have not experienced any outages or dropped calls using them. I do wish though that they would p... See more

have been using Tello for over a year now, and my experience has been excellent. The service and connectivity are very reliable, and I have not faced any major issues. I really like how easy it is to... See more

Excellent reliable service that is unlimited inside the United States at the lowest price. My only minor complaint is that I deleted their message giving me the code for text messages, so I can neithe... See more

I love Tello because of the outstanding service delivered at a low price that fits my budget. The quality of service is excellent... clear calls without anoying drops, awesome customer service, flexi... See more

Tello service is straightforward, customer friendly and value for money. None of the all too frequent upsell push. Tello customers are enabled to dial-up or dial-down service to meet needs as they... See more

Normally I only need a 2 gig subscription when I am home, because I am using wifi. But when I am about to start a trip, and I want to be sure I have mobile data, so I need to sign up for 5 or 10 gi... See more

We have been using Tello for a few years now. We are very pleased with their uninterrupted services. No other services we had come close to the savings we get from them. No other company adds data and... See more

I'm very impressed with Tello's determination to keep its customer base. They have now twice increased the number of Gigs on the unlimited account while keeping their rate at the same level. I have no... See more

Useless company. Promises heaven on earth and you end up in hell. Told me that it works globally with international roaming. Arrived in Spain, there is no network connection, contacted support, unable... See more