Tesco Insurance Reviews 20,684

Tried the usual comparison sites and found the details rather confusing given all the 'extras' that needed adding on at extra cost. Spotted the Tesco quote but it failed a couple of times when I click... See more

A big Thank you today to SUZANNE in Tesco pet insurance sales dept. 5 stars for your patience & understanding in helping with my renewal for Alfie. Initially I thought I would have to cancel but afte... See more

Did my application on line which w ent well, considering there are four people on my policy. Only problem was finalising bank section. Tried two different email addresses. Eventually phoned bank... See more

Renewing my insurance my friend recommended Tesco, so I went on site and saved £130 pounds, and got the cover I choose. I would highly recommend them or at least see if the best your existing insur... See more

Even though we had been happy with a previous car insurance company the price had increased. So I used confused.com to compare different car insurance policies initially and Tesco was the most favour... See more

I used a market comparison site to obtain prices for my car insurance. Being a clubcard holder at Tesco also decreased the price I would have to pay. I have previously used Tesco in 2024. The site i... See more

I honestly couldn't recommend Tesco insurance more. Made a claim as someone drove into my car and drove off. Tesco were brilliant from start to finish, kept me informed all the way through, made me a... See more

Tesco Insurance responded promptly. Understood our problems and initiated action quickly although at present I'm not sure how quick the workmen will start repairing due to how many houses where damag... See more

Although tesco insurance started out reasonably priced I have been charged increasingly more year on year for a 1.6 astra fully comprehensive. Now nearly 1k per year despite no endorsements, etc. T... See more

Easy to do in organising the insurance its self. Requested paperwork, because thats how the husband likes the proof. Having difficulty in putting a second car onto my online account. Think that this w... See more

I have been a customer of Tesco car insurance for a number of years with a no claims bonus. My renewal quote for March on a 1000cc car doing less than 3000 miles per year came in at £487 double last... See more

Tescos ensurance was purfict fore me as eye hayv a lot ov cheldrin to tayke tu skool ant eye needid car ensurance, they gayf me a purfict ensurance policey, efen fo my car is a 1999 Nishan Micra, ey... See more

Very courteous and helpful staff. I tried to renew online. Unable to do so as the system did not recognize me or personal details. Very disappointing as the system timed out several times. I tried to... See more

Tesco Insurance was there for us when we needed them. They made what was a big financial worry disappear after something expensive was accidentally broken, by professionally helping us and making life... See more

AA sent a renewal quote slightly higher than the amount that would have had me accept it just to not have to bother with shopping around. Saw Tesco on MoneySavingExpert comparison site, and since I ha... See more

I cannot thank Tesco more. At a difficult time having only had my car a week and it being driven into by a careless driver, they have been super efficient, so supportive and very quick. I had a replac... See more

I’ve used Tesco Car Insurance for a few years now and found them one of the cheapest on the market. They have different levels of policies which are clear and simple to understand. Renewal is easy,... See more

Renewed insurance! Tried online but it was impossible unless you wanted to auto renew! Got the run around online to find a number to phone! Finally got it and helpful person renewed! Very disappointed... See more

Tesco Insurance has always been very competitive. Online search engines this year have given what I consider outrageously high quotes for my Lexus. I managed to secure a more favourable quote this ye... See more

Super easy cover at very reasonable rate. WE had fallen into the 'renew is easy' process with our previous insurer only to find, over the course of 3 years the premiums had gone up from £410... See more

With many pet insurance companies available I went for Tesco as they were offering £45 Cashback after 3 months. However after 3 months they said no, so I queried, waited another 3 months…still said no... See more

Tesco car Insurance - Price jumped 82% year on year No justification, discussion, or negotiation Reply from Tesco Insurance 41 minutes ago Thanks for taking the time to share your feedback.... See more

It is far too expensive. The process is too complex. The hire car provided by Auxillis was very poor - poor performance, filthy foot wells. Initial Auxillis process was very complicated, took ages o... See more

Having declined my pet insurance after my dog dies of Lymphoma. Tesco Pet Insurance believe that the visit to the vets for a phantom pregnancy is related to the death from Lymphoma. Despite them hav... See more

First an almost £200 charge to change (to a lower powered) car then £168 policy increase to update my address! Seems Tescos will extract money at every opportunity once you're tied into a contract wit... See more

Took out a policy with added extras such as upgraded courtesy car and NCB protection. Policy allegedly has RAC breakdown but haven’t been able to find any emergency contact numbers from the policy s... See more

Very confusing sign in. In all cases the want you to allow a car policy to auto renew because they can then charge anything without you being able to compare other insurers. They make it as difficult... See more

Online system not working No helpline to call as you knew you had I T problem Didn’t recognise email or password Needed to change insurance for new car purchase , you cannot send confirmation... See more

7 years pet insurance with RSA as underwriters, expensive but no problems. Tesco changed to new underwriters & everything went wrong. Multiple policy errors, cost doubled, very poor contact arrangemen... See more

The online portal has 'known issues' preventing customers from logging in to view or download their car insurance details. I was assured that I would be emailed my car insurance certificate several we... See more

Having problems signing into Car Insurance account registering / manage my policy online. Finally got through to a person who helped with change of car details which satisfied immediate need (Thank y... See more

The ignorance is breathtakingly. The cold,bland,callous disorder a reminder of how and what tesco really feels about customer satisfaction. They are tardy,vicious and utterly disgusting in relati... See more

Difficult website e.phone number given did not connect. Eventually found a number to ring. After b having car insurance for 2 years was refused as my 5 seater car was classified as a van.Its an M... See more

The call centre wait times are extremely long when you are (i) reporting a claim, and (ii) looking for a quote for a new vehicle. Communication is also poor from Tesco. They don't want to phone or t... See more

Adding a temporary driver to the policy incurs a £25 admin fee and can’t be processed on line. Company is having issues with a new log in process where they’re trying to combine club card and insuranc... See more

I recently got an email regarding my Car Insurance, advising me that Tesco are moving this to my Tesco Grocery Account, I have no problem with that, BUT I have no idea how to attach my Insurance to my... See more

Tesco increased my premium by 100% yes, doubled my costs. There were no changes to my home, circumstances or any cover required, in fact, I reduced some of the personal items to reduce the cost. I h... See more

Stop hounding the elderly for payment of a cancelled policy when no monies were owed. A refund was due to us yet they hounded us for a cancellation fee which could’ve easily been covered by the refund... See more

Tesco car claims department - what a headache. Massively abrasive customer service team, gatekeeping and resisting my fair efforts to raise a complaint over the phone, simply blaming other... See more

The website would not recognise my policy number. Tried the phone and was told my policy was cancelled in April '25 although I was looking at the policy which was valid till Feb. '26. The renewal noti... See more

I would not recommend Tesco car insurance to any of my friends or family. The lady who dealt with my enquiry was unclear and seemed like she couldn’t be bothered to explain things properly. I had been... See more

Tried to cancel my mums car insurance on her behalf as she’s decided to stop driving. Firstly, they had no record of agreeing that I could act on her behalf, which had been arranged 18 months ago. Se... See more

I wanted to discuss why my house insurance was so much more this year than last . I was given one new lower figure but no explanation as to why and no chance of a discussion whatsoever. It was a take... See more

Phone answered quickly. My situation was understood and I was advised how we could move things forward. I was assured that there would be no additional charges as the problem was within the system -... See more

Absolutely the best insurance company for car & pet insurance I’ve ever used. Very helpful especially if you run into any difficulties with monthly payments or anything at all. They don’t take long to... See more

We had to make a claim after a car accident. The whole process was dealt with quickly and efficiently by professional, warm and friendly staff. Dealing with these situations and anonymous corporations... See more

House on gutted by fire. Tesco people were fantastic. Got us into hotel for few nights. Great customer service, things are processing well after only 2 days. Alternative accommodation getting sorted.... See more

The team on the phone were very helpful. The main issue is that Tesco’s insurance website doesn’t work currently when logging into my account, if you have an expired insurance product linked to your a... See more

Appalling 45% increase on cost from last year.... challenged and immediately reduced by 35% odd - thats appalling tactics ! Then when accepted the far smaller cost of living rise (the one that counted... See more