The Hearing Care Partnership Reviews 1,798

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly and professional demeanor, noting their patience and willingness to explain procedures thoroughly. Consumers appreciate the time taken to understand their individual needs and provide clear, honest information about hearing aids and other services. People highlight the excellent service and user experience, emphasizing the caring and knowledgeable approach of the audiologists. Reviewers also value the effectiveness of the products and the positive impact on their hearing and overall well-being. The customer service receives accolades for its attentiveness and the ease with which issues are resolved.

Based on these reviews

Rated 5 out of 5 stars

I had a balance issue so I went to the Hearing Care Partnership to have my ears checked before going to the doctor's. The ear specialist I dealt with is called Rebecca. Rebecca identified a pie... See more

Company replied

Rated 5 out of 5 stars

James Burt in Portishead N.Somerset was top drawer. Explained everything at a nice pace and checked my understanding to ensure his product met my needs. Follow up appointment made and contact details... See more

Company replied

Rated 5 out of 5 stars

Louise was there to explain absolutely everything - including simple questions that I brought up. She took me through each stage - explaining how the hearing aids work, what I needed to do, how it he... See more

Company replied

Rated 5 out of 5 stars

I had my appointment on 04/11/2025 at 15:30 for 90 Minutes at The Hearing Care Partnership Observatory the Opticians 64 Muswell Hill N10 3RT The |consultant was Shivali Chavda, who w... See more

Company replied

Rated 5 out of 5 stars

I wanted to thank especially Saira Nahim for her excellent service today at the Waltham Abbey store where she kindly helped me with some custom earplugs for long distance swimming. Even before the mee... See more

Company replied

Rated 5 out of 5 stars

The audiologist,Qais, took endless time and care over several clinic attendances and a home visit to provide an excellent service. My husband, who has early dementia, finally had hearing aids he find... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Tom Lewis at THCP. His great patience made the process of understanding my hearing loss and selecting the right hearing aids simple and straight-forward. He never pressured me along any... See more

Company replied

Rated 5 out of 5 stars

The information I received about the hearing aids was honest and easy to understand. The audiologist explained everything thoroughly and was patient as I learnt how to use the hearing aids. All my q... See more

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Rated 5 out of 5 stars

I went into the clinic to have my ear wax removed, however I was told that this was not necessary. I also had a hearing test which confirmed what I had already suspected, that I need hearing aids. F... See more

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Rated 5 out of 5 stars

I had the pleasure of meeting Claire Francis for my first ever hearing test last Tuesday. I was a little concerned because I knew something wasn’t quite right. She was immensely knowledgeab... See more

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Rated 5 out of 5 stars

I met Elaine Clifford at DI Blow in Ilkeston for a tinnitus and earing test,Elaine explained everything in great detail and was very thorough,professional and friendly! The whole experience was ver... See more

Company replied

Rated 5 out of 5 stars

Extremely pleasant person, with clear and precise information given and questions answered no matter how many were asked. Did not feel rushed during the appointment. Feel like we have made a ne... See more

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Rated 5 out of 5 stars

Three of my friends have hearing aids they do not wear because of poor fitting When I first met Marie, her professionalism and patience during the hearing assessment assured me that I could have co... See more

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Rated 5 out of 5 stars

I saw Aksa for my hearing test and she was absolutely amazing. She was so patient, kind, and knowledgeable, and explained everything clearly and reassuringly. She made me feel completely comfortable t... See more

Company replied

Rated 5 out of 5 stars

Love my Hearing Aids ! First time wearing them so was unsure what to expect. Alex was very knowledgeable, patient with my constant questions and gave me confidence with his answers, so that I could ma... See more

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Rated 5 out of 5 stars

Rebecca in Hawkhurst went above & beyond to give a great service. We went back twice after our initial appointment (at no extra cost) until she was satisfied. She was so friendly & conscientious, ex... See more

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Rated 5 out of 5 stars

This morning I visited Faisal at The Hearing Care Partnership in Mere Green, it had been 2 years since my last hearing test here. Faisal is so kind and caring and explains fully all the tests h... See more

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Rated 5 out of 5 stars

My appointment with Uzayr Issa went well and he explained everything fully and clearly. He enquired sensitively on my medical history and any issues I felt needed addressing, at all times listening ca... See more

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Rated 5 out of 5 stars

You removed a painful ear wax blockage that others couldn't. This problem was causing me apart from the obvious hearing defect, painful earache and eye watering plus a sore, would you believe a niggl... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure with meetimg Qais Khaliq Audiologist/ i had professional fitting with hearing aids , every appointment discussed everything i needed to know .I am very happy with hearing aids.Ver... See more

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Rated 4 out of 5 stars

I recently had my initial appointment with Faisal, and from the moment I got there, he made me feel at home. Not knowing what would happen, he provided a clear explanation of the process, instantly ca... See more

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Rated 5 out of 5 stars

Took my elderly Mum for ear wax removal today and was so impressed with the way we were treated. Nadia was absolutely fantastic. Not only was she professional, she was so kind and considerate with Mum... See more

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Rated 5 out of 5 stars

I had my first UK hearing review from Eimear Ahern at Chigwell today. I was very, very impressed with Eimear's attention to detail, she made several very comprehensive hearing tests to absolutely e... See more

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Rated 5 out of 5 stars

The lady (SHELLIE) who did my hearing test was truly brilliant. She was so knowledgeable that I found the time spent having the test was of great interest to me, just to learn how my ears are put to... See more

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Rated 5 out of 5 stars

Shellie Forster, the audiologist we saw, was courteous, and clearly very knowledgeable. As first time clients she made us feel relaxed and able to ask as many questions as wanted. She gave detailed an... See more

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Rated 5 out of 5 stars

Matt Whettingsteel of the Swanage Dorset Branch dealt with my 98 year old mother in a professional and pragmatic fashion. He showed great empathy in assessing her hearing needs and took patient steps... See more

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Rated 5 out of 5 stars

First rate customer care, focus and attention. A premium product that as a first time user, it took me a little while to get used to, but now I would not wish to be without. So glad I took the advice... See more

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Rated 5 out of 5 stars

I had ear wax removal in both ears over a couple of appointments. Emily was brilliant throughout—professional, reassuring, and she explained everything clearly. She took the time to make sure all... See more

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Rated 5 out of 5 stars

My husband and I have just been for our yearly review.We can definitely recommend Qais at The Hearing Care Partnership.From our first appointments he has been caring and knowledgeable taking time t... See more

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Rated 5 out of 5 stars

This was my first appointment with Faisal, and when I arrived he was very welcoming. I did not know what to expect, but Faisal explained what he would be doing which quickly put me at ease, and also... See more

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Rated 5 out of 5 stars

Took my brother in law who has a learning disability and is neuro diverse. Everyone was so friendly and put him at ease. Debbie explained what she was going to do before she did it, she made him fee... See more

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Rated 5 out of 5 stars

I recently took my elderly mother to Jones opticians, Kingstanding to have her ear wax removed followed by a very thorough hearing test. Faisal, the audiologist was fantastic with her. He made her fe... See more

Company replied

Rated 5 out of 5 stars

I recently had ear wax removal with James in Portishead who was very professional and quickly put me at ease and gained my trust by explaining what would happen. Even though there was a lot of wax to... See more

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Rated 5 out of 5 stars

I had my ears checked out for the first time just to make sure. The appointment/check up was free of charge and I didn’t need any cleaning/unblocking whatsoever, so no need to return for further wo... See more

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Rated 5 out of 5 stars

I have had several appointments with Debbie Risbey at Still & Bedford in Ferndown, Dorset. I found Debbie very informative and helpful whilst getting used to my new hearing aids. Nothing was too much... See more

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Rated 5 out of 5 stars

I took my elderly Mum to see Alex at Walbanks in Holbury for a hearing test and to have new hearing aids fitted. He was so helpful and very knowledgeable and also had a lot of patience! Also Mums foll... See more

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Rated 5 out of 5 stars

Excellent service. Saw Faisal to have microsuction/ear impressions taken for some custom ear plugs. Ended up with a free hearing test too! Very friendly and professional throughout. Explained things i... See more

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Rated 5 out of 5 stars

Brilliant appointment with James this morning to clear and remove wax from both ears. Been struggling with this in recent weeks and can now hear perfectly again. Wonderful service and would thoroughly... See more

Company replied


Company details

  1. Hearing Aid Store
  2. Audiologist

Written by the company

The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Just had a hearing assessment with…

Just had a hearing assessment with Samantha Jones based in Upton, Wirral. The assessment was very through and Samantha was very informative throughout and a credit to her profession. Highly recommended .

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great, reassuring experience

Alex was very knowledgeable and explained everything clearly, sharing all findings with me during the appointment.He listened carefully and patiently to all my questions, and took time with the answers and explanations, referring to the images of my inner ear.

Highly recommended, thank you.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Blocked ear resolution

I had a balance issue so I went to the Hearing Care Partnership to have my ears checked before going to the doctor's. The ear specialist I dealt with is called Rebecca.

Rebecca identified a piece of skin very close to my eardrum which shouldn't have been there. She took videos and sent them to the company's ear experts who recommended daily doses of ear cleaning fluid to see if it would remove the piece of skin. I had two follow-up appointments and was delighted to find at the second that the piece of skin was gone negating the need to do to see a doctor.

All of this (three appointments) cost me £25. The best £25 I've ever spent.

Rebecca was very friendly and professional.

January 5, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

Thank you for taking the time to share your experience with us. We're so pleased to hear that Rebecca provided such a valuable service during your visits. It's fantastic that the issue was successfully resolved and you found the appointments worth the investment. We'll pass on your kind words to Rebecca. If you need any further assistance, just let us know!

Rated 1 out of 5 stars

Very poor response to webpage chat or telephone

Having been a customer of theirs previously before returning the item to them during their trial period, I have repeatedly requested they remove me from their mailing lists, all to no avail. When trying to call them today on the only number they publish I received no response. I then tried their webchat, and at the time of writing I have been on hold for approx 1hr with no response. Nobody seems to be monitoring their Facebook, Instagram or LinkedIn accounts either. Eventually I resorted to emailing their Data Protection Officer who I think is outsourced. They kindly offered to get my issue referred to the correct person.

February 9, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

Dear Charles,
Thank you for bringing this to our attention. We’re truly sorry to hear about the difficulties you’ve had trying to reach us, especially regarding your mailing list request. We appreciate how frustrating this must have been. We’ll look into this promptly to make sure your concerns are properly addressed. If you’d like to contact us directly, you can reach us at patientsupport@thcp.co.uk.

Rated 5 out of 5 stars

Booking test was simple and easy online…

Booking test was simple and easy online process, audiologist put me at ease and explained everything about the tests and results. Thoroughly recommend it

February 9, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that you found booking our test simple and easy, and that our audiologist made you feel comfortable while explaining everything to you. Thank you for recommending us! We're here for you if you need anything else.

Rated 5 out of 5 stars

The audiologist,Qais

The audiologist,Qais, took endless time and care over several clinic attendances and a home visit to provide an excellent service. My husband, who has early dementia, finally had hearing aids he finds efficient and clear. We cannot speak highly enough of the service.

December 15, 2025
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that Qais provided such excellent care and attention to you and your husband during the clinic attendances and home visit. It's wonderful to know that your husband now has hearing aids that are efficient and clear. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Earing test

I met Elaine Clifford at DI Blow in Ilkeston for a tinnitus and earing test,Elaine explained everything in great detail and was very thorough,professional and friendly!
The whole experience was very helpful.
Highly recommended
Jo Barker, Derbyshire

February 5, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

Thanks so much for taking the time to share your positive experience with us! We're thrilled to hear that Elaine was thorough, professional, and friendly. We're delighted that you found the whole experience helpful. If you ever need any further assistance, just let us know.

Rated 5 out of 5 stars

James Burt in Portishead N.Somerset was…

James Burt in Portishead N.Somerset was top drawer. Explained everything at a nice pace and checked my understanding to ensure his product met my needs. Follow up appointment made and contact details given should I need help.Don’t suffer with bad hearing go along at Dyer & Scott in the High Street.

February 2, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience with James! It's great to know he took the time to ensure you understood everything and tailored his product to your needs. James and the team will be delighted to receive your feedback. If you ever need further assistance, feel free to reach out.

Rated 5 out of 5 stars

My audiologist

My audiologist , Louise Griffin is lovely in every way. She is very helpful , easy to talk to and I trust her advice. I have complete confidence in her and she doesn't push for a sale at all .

January 27, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear such kind words about your audiologist, Louise! She'll be delighted to hear your feedback. It's great to know you have complete confidence in her advice. Should you need anything, just let us know!

Rated 5 out of 5 stars

Exceptional service

Exceptional service and they were really accommodating of my son's disabilities. We would recommend them to everyone.

January 30, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience with us and how accommodating we were towards your son's disabilities. It means a lot to us that you'd recommend us to others. Thank you for your kind words!

Rated 5 out of 5 stars

Alex really pulls out all the stops to…

Alex really pulls out all the stops to help, even texting me over Christmas when I was in USA and needed advice.

January 29, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear how Alex went above and beyond to assist you, even during the festive season! Here at our clinic, we always aim to provide top-notch care no matter the time of year. Thanks for sharing your positive experience with us!

Rated 5 out of 5 stars

I saw Aksa for my hearing test and she…

I saw Aksa for my hearing test and she was absolutely amazing. She was so patient, kind, and knowledgeable, and explained everything clearly and reassuringly. She made me feel completely comfortable throughout and went above and beyond to make sure I understood every part of the process. Outstanding service — 100% recommend.

January 29, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear you had such a positive experience with Aksa during your hearing test! It's wonderful to know she provided such excellent care and made sure you felt comfortable throughout the process. Aksa and the team will be delighted to hear your feedback. Thanks a lot for recommending us!

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service

The service Daniel has shown my father and myself has been outstanding .
I would highly recommended Daniel , a true professional.

January 27, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear you had such a positive experience with Daniel! It's wonderful to hear that he provided outstanding service to both your father and yourself. Thanks so much for recommending him - we're grateful for your kind words!

Rated 5 out of 5 stars

Louise was there to explain absolutely…

Louise was there to explain absolutely everything - including simple questions that I brought up. She took me through each stage - explaining how the hearing aids work, what I needed to do, how it helps to get into a routine with the hearing aids. There is still more to learn but so far Louise has made the whole process go smoothly. Her way of normalising the situation has been incredibly helpful. Anything new can be overwhelming. Louise was so calm and we just talked our way through the appointment. I’ve been wearing the hearing aids ever since!

January 21, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that Louise has provided such fantastic support and guidance during your appointments. It's wonderful to know that she has helped make the process of getting hearing aids smooth and that you're already benefiting from wearing them. If you have any more questions or need further assistance, just let us know!

Rated 5 out of 5 stars

Excellent service

Excellent service . I was seen by Selina at Crewkerne Somerset who was so professional and friendly . She explained everything so thoroughly explained and I can not highly recommend the service enough . Thank you .

January 27, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about the excellent service you received from Selina! We're so glad she was professional, friendly, and explained everything thoroughly during your visit. Selina and the team will be delighted to hear your feedback. Thank you for recommending our service!

Rated 5 out of 5 stars

Excellent service by Saira

I wanted to thank especially Saira Nahim for her excellent service today at the Waltham Abbey store where she kindly helped me with some custom earplugs for long distance swimming. Even before the meeting she confirmed everything on email we had a nice conversation on the phone she explained everything and she did the work today which was excellent. I decided in the end to actually buy the actual custom earplugs from her via ACS who they partner with, as it was a lot easier and more seamless. Additionally as she had time she did a hearing test for me and now I have a plan for the future for hearing loss. Super service x

January 23, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

Thank you so much for taking the time to share your experience with us! Saira will be delighted to hear your feedback. We're thrilled to hear that you had an excellent service and that Saira could assist you with custom earplugs for long distance swimming. It's great to know that the process was seamless for you. We're glad she could also help with the hearing test. If you ever need further assistance, just let us know. Have a wonderful day!

Rated 5 out of 5 stars

Recently had a hearing assessment with…

Recently had a hearing assessment with Helen in Alvechurch. The assessment was thorough and very professional , everything was explained in detail and I felt completely reassured afterwards.

January 22, 2026
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience with Helen during your recent hearing assessment in Alvechurch! It's wonderful to know that you found the assessment thorough and professional, with everything explained in detail. We're delighted that you felt completely reassured afterwards. Helen will be delighted to hear your feedback!

Rated 5 out of 5 stars

Excellent Service and care

Extensive hearing tests complete, more than anywhere else I've been.
Care and information I was given by Shellie Forster was top class

December 17, 2025
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear that you had such a positive experience with us! Shellie Forster and the team take pride in providing top-notch care and information. Thank you for choosing us for your hearing tests!

Rated 5 out of 5 stars

Shellie was very professional

Shellie was very professional and helpful. The eye and hearing tests were explained clearly and carried out in a friendly atmosphere. The booking, and arrangements for the appointment were efficient. The options for mitigation were clearly explained and the costs outlined.

December 2, 2025
Unprompted review
The Hearing Care Partnership logo

Reply from The Hearing Care Partnership

We're thrilled to hear about your positive experience with Shellie during your appointment. It's fantastic to know that our hearing tests were explained clearly and conducted in a friendly manner. Our team always aims to provide efficient service with clear explanations. Thanks for taking the time to share your feedback!

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