The Foldie  Reviews 1,806

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly satisfied with the product quality, describing it as strong, sturdy, and well-made. People appreciate the variety of colors available and find the bags spacious and secure, especially for travel. Consumers highlight the usefulness of the bags for various purposes, from everyday use to travel, and praise their comfortable design, with features like the cross-body strap being a significant plus. Consumers also appreciate the excellent customer service provided by the company, noting prompt and helpful responses. However, some reviewers have reported issues with delivery times and occasional problems with order fulfillment. While many are pleased with the delivery speed, others have experienced delays and express concerns about the origin of the products being from China. Despite mixed feedback on order and delivery, the overall sentiment towards the product and its quality remains highly positive.

Based on these reviews

Rated 4 out of 5 stars

Excellent customer service. I bought two cross body Foldie bags (Buy one get one free) but they weren't for me. I just couldn't make the compartments work for my needs. I emailed them and they refu... See more

Rated 5 out of 5 stars

Traveling can be complicated enough. Having the cross body bag made traveling easier. There are places for everything! There’s a place for passports, credit cards that are RIFD protected. Comfort... See more

Company replied

Rated 5 out of 5 stars

Bought this foldie for an upcoming holiday it is perfect size for passports,paperwork, phone and everything else needed for a flight. Added bonus when I bought it I got another one free and able to g... See more

Rated 5 out of 5 stars

Excellent company to shop from. Products delivered around 2 weeks from purchase allowing time from china. Strong, sturdy, colourful. I have a sling bag and crossbody and love both. Spacious and secure... See more

Rated 5 out of 5 stars

Customer service was great. I like my toiletry bag and is large enough to hold everything but wish it had some internal separations aside from the side pockets to keep things more organized. None of... See more

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Rated 5 out of 5 stars

Took the two for one offer bags....brilliant bags packed in accompanying cabin luggage on trip to Sicily. Superswift delivery. Used as pool, beach and siteseeing. Ate a load of clothes,shoes etc., lov... See more

Rated 5 out of 5 stars

I took advantage of a BOGO advertisement and ordered a Foldie for my daughter and myself for an upcoming trip. I read reviews and think it will be an ideal carry-on bag. I received the bags on time an... See more

Rated 5 out of 5 stars

Guys the foldie is so genuinely amazing!!! My wife & I have used them to fly to different countries this year on a number of different airlines They’ve come in super super clutch, compliant a... See more

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Rated 1 out of 5 stars

Pure and simple faulty manufacture when I unpacked it literally falling apart at the seams. This is a quality issue but refused replacement or refund i just want a product I can use. Absolute rubbish... See more

Rated 5 out of 5 stars

Took the offer of 2 for 1 for our holiday to Sicily as we were taking cabin luggage only. Great product, packed into cabin cases. Used them for beach, pool, sightseeing and souvenirs. Eats your thing... See more

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Rated 5 out of 5 stars

Not only is the product exactly as described, 😀 the support service is good too. My parcel was lost by the courier so Foldie refunded my parking expenses while chasing this. It eventually arrived saf... See more

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Rated 1 out of 5 stars

Would give 0 if possible. My order is yet to arrive and the tracking hasn't updated in a week. The customer support is all sunshine and rainbows with their copy and paste responses without about 50 em... See more

Rated 5 out of 5 stars

The Foldie in Australia has excellent and prompt customer support, and really useful foldable bags for travel and daily use in a whole range of colours. There's really something for everyone! They k... See more

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Rated 5 out of 5 stars

Foldies customer service is absolutely amazing I cannot fault them for anything such prompt responses and always resolves any issues if any arise. Their product is also brilliant for travelling wheth... See more

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Rated 5 out of 5 stars

Have seen these repeatedly on social media, eventually caved and bought the cross body bag on the BOGOF deal. Took about 10days for delivery but so worth the wait. It is surprising how much it holds,... See more

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Rated 5 out of 5 stars

We’re big Disney cruise line travelers & participate in their fish extenders (think secret Santa among your fellow travelers), so we always wind up with extras to bring back! Let me tell you, you can... See more

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Rated 5 out of 5 stars

Received quickly and they are just what I needed. I now have two cross body tote bags in colours which are perfect for any outfit or season. They are compact but roomy enough to hold essentials and th... See more

Rated 1 out of 5 stars

I ordered bags from Foldie UK and had to return them. What I wasn’t prepared for was the £21.00 return to the USA postage cost, which is extremely high and, in my opinion, unacceptable for online... See more

Rated 5 out of 5 stars

Love my Foldie bag and cross-body Foldie - so good for daily use (the latter) and recently when I travelled interstate on Jetstar (Australia) the flight attendant was making everyone put their carry o... See more

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Rated 5 out of 5 stars

A friend gifted me one of these bags and to be honest I didn't believe that it would really fit under the seat in front so I only half filled it the first time I used it but after that I packed it wi... See more

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Rated 4 out of 5 stars

The Foldie Crossbody was an absolute lifesaver on our family holiday! It easily held all my essentials — plus the inevitable extras the kids asked me to carry — without ever feeling bulky. Comfortable... See more

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Rated 4 out of 5 stars

Bought 3 of the sling bags last year, good ordering and delivery experience, bag is roomy & comfortable to wear. However, I noticed that the stitching in the bag zip was coming loose & I closed the... See more

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Rated 5 out of 5 stars

Really fabulous customer service from Foldie today ( and it’s the weekend too!) So unusual to receive such prompt & polite service from any company these days ! Great products too ! I really lov... See more

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Rated 5 out of 5 stars

Hassle-free purchase & super quick delivery of these superb bags. I have three myself and have purchased several for friends & family as they make wonderful gifts for those who travel. I even bought o... See more

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Rated 3 out of 5 stars

I’ve been waiting for over a week for these bags and disappointed to learn that they are coming from china. I was assuming they are uk based that they would be despatched from a UK based facility. Fi... See more

Rated 5 out of 5 stars

I purchased 2 Foldie’s after an overseas holiday where my daughter had brought hers and thankfully she did as we were able to bring home all the presents we purchased but could not fit in our suitcase... See more

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Rated 3 out of 5 stars

Ordered Foldies on March 5. Tracking says shipped from Chicago to Detroit on March 11. "Out for Delivery" on March 13. Still "Out for Delivery" 6 days later. I ordered these for upcoming vacatio... See more

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Rated 5 out of 5 stars

I received the purple travel bag as a present from a friend and used it immediately for a scuba dive trip. So roomy and enough zipped pockets for smaller items that tend to get lost on a bigger bag.... See more

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Rated 5 out of 5 stars

I am nearly 70, and go walking alone in hills and valleys, I purchased a grey, navy, army green, and a black Foldie, and I love them, I feel that any possessions I take out with me on my walks, are sa... See more

Rated 5 out of 5 stars

Description online was accurate, and helpful regarding capacity/style. The videos were also useful in showing how it would look when worn. Can't fault the ordering and delivery process. I was so imp... See more

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Rated 5 out of 5 stars

I have purchased 4 Foldie bags and 6 crossbody bags. All excellent quality. They have been purchased fr myself and given out as gifts. The delivery has been within the time scale stated. The crossbo... See more

Rated 5 out of 5 stars

I have the Foldie travel bag, I've been using it for the last few years travelling in Australia and overseas. It is the best bag to use, fits everything I need easily, fits under airline seats, looks... See more

Rated 4 out of 5 stars

I had a problem with a faulty bag with broken zips emailed customer service with details and photos then heard nothing. Followed up with second email and eventually received a reply. I was offered a... See more

Rated 5 out of 5 stars

Great product. In fact, I have tried the original Foldie, as well as the cross body and loved them. I have also purchased several as gifts, since 2023, Loved the color options and prompt, well package... See more

Company replied

Rated 5 out of 5 stars

Initially, I ordered 2 Foldies ( teal, purple) for my daughter and me for a trip to California. We loved them. Next I ordered 4 Foldies for college graduation gifts ( pink, navy, black and dark green... See more

Company replied

Rated 5 out of 5 stars

On a recent choir trip to Romania, of us had different coloured the Foldie bumbags and safely negotiated Paris Metro with no loss, unlike another grey haired friend with ordinary handbag who had he... See more

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Company details

  1. #17 of 31 best companies in Bags and Luggage Store

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 53% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect traveling companion

I love this bag - incredibly versatile. I have ordered so many of these in all the brilliant colors! Perfect every time! The foldie carry-on has so many compartments, making organization key! There is plenty of room to carry 'all the things'! I also love the foldie crossbody! It has built in security features and plenty of room to carry all the necessities. I love the inside pocket for valuables and it doesn't weigh you down - it's incredibly lightweight.

February 11, 2026
Rated 5 out of 5 stars

I am nearly 70, and love my Foldies

I am nearly 70, and go walking alone in hills and valleys, I purchased a grey, navy, army green, and a black Foldie, and I love them, I feel that any possessions I take out with me on my walks, are safe from wandering hands. And have a waterproof bag is a must, they look really smart and I love matching up my favourite walking outfits with my matching Foldies. I can highly recommend these bags to anyone, they are great to take on holidays, leisurely walks and even great for a night out on the town, keep your money, keys and phone safe at all times, invest in a Foldie or 2… you will love yours too.

February 10, 2026
Unprompted review
Rated 4 out of 5 stars

Great lightweight bag in fab colours

Great lightweight bag in fab colours. Roomy inside with good handles. Getting it to fold was a little tricky but got there . The zips seem good quality. I do think they are overpriced and was glad to get mine on the offer! I don’t think I would have bought if not on the offer but very useful to have for holidays or in the car for shopping.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Despatched from China not UK

I read reviews and understood bag was being despatched from UK but a week later it is still
In China!! Very misleading and tried to cancel as will not arrive in time

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I took advantage of a BOGO…

I took advantage of a BOGO advertisement and ordered a Foldie for my daughter and myself for an upcoming trip. I read reviews and think it will be an ideal carry-on bag. I received the bags on time and packaged securely. I haven't used the bag yet so can't give a full review at this time. So far so good. They are well made and do fold into a small zipped pouch for travel or storage.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Love these bags

Love these bags! Very lightweight & plenty of zipped pockets. Great colours too.
My only issue is in order to fold them up the first instruction is to remove the straps - impossible as they are sewn in at one end.
I would buy again.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for holiday

Bought this foldie for an upcoming holiday it is perfect size for passports,paperwork, phone and everything else needed for a flight. Added bonus when I bought it I got another one free and able to get a different colour. Pleased with my purchase only downside delivery a little slow however was kept informed of status

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great little bag

Fantastic choice of colours and the delivery was super quick. I’m hoping this Foldie bag will serve me well on my various travels but have yet to use it.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company to shop from

Excellent company to shop from. Products delivered around 2 weeks from purchase allowing time from china. Strong, sturdy, colourful. I have a sling bag and crossbody and love both. Spacious and secure I’ve travelled to Europe with the crossbody and it’s great. Informative on their delivery, especially if you use the shop app. I will certainly keep an eye out for more like the travel document holder and bag. Great buy!!!

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Review of customer service

Ordered the 2 for 1 Foldie offer and got a confirmation but it seems payment didn’t go through because of (I believe) a software glitch at their end. I emailed right away about it, and again the next day but have received no reply. They say they respond in 24 hours or sooner, but clearly not, as it’s been almost 3 days. I don't care about the bags. I do care about the lack of care.
PS Have just learned that now they are sending my purchase to the wrong address, wrong country in fact! Unbelievable!

January 29, 2026
Unprompted review

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