Excellent customer service. I bought two cross body Foldie bags (Buy one get one free) but they weren't for me. I just couldn't make the compartments work for my needs. I emailed them and they refu... See more
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Company details
- #17 of 31 best companies in Bags and Luggage Store
Written by the company
The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.
Contact info
251 Little falls drive, 19808, Wilmington, United States
- 19034857202
- support@the-foldie.com
- the-foldie.com
Replied to 53% of negative reviews
Typically replies within 2 weeks
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Bags For Every Trip
Foldie bags are roomy and have lots of pockets. The colors are amazing. I have purchased for all my girlfriends.
Perfect traveling companion
I love this bag - incredibly versatile. I have ordered so many of these in all the brilliant colors! Perfect every time! The foldie carry-on has so many compartments, making organization key! There is plenty of room to carry 'all the things'! I also love the foldie crossbody! It has built in security features and plenty of room to carry all the necessities. I love the inside pocket for valuables and it doesn't weigh you down - it's incredibly lightweight.
I am nearly 70, and love my Foldies
I am nearly 70, and go walking alone in hills and valleys, I purchased a grey, navy, army green, and a black Foldie, and I love them, I feel that any possessions I take out with me on my walks, are safe from wandering hands. And have a waterproof bag is a must, they look really smart and I love matching up my favourite walking outfits with my matching Foldies. I can highly recommend these bags to anyone, they are great to take on holidays, leisurely walks and even great for a night out on the town, keep your money, keys and phone safe at all times, invest in a Foldie or 2… you will love yours too.
Great lightweight bag in fab colours
Great lightweight bag in fab colours. Roomy inside with good handles. Getting it to fold was a little tricky but got there . The zips seem good quality. I do think they are overpriced and was glad to get mine on the offer! I don’t think I would have bought if not on the offer but very useful to have for holidays or in the car for shopping.
Despatched from China not UK
I read reviews and understood bag was being despatched from UK but a week later it is still
In China!! Very misleading and tried to cancel as will not arrive in time
I took advantage of a BOGO…
I took advantage of a BOGO advertisement and ordered a Foldie for my daughter and myself for an upcoming trip. I read reviews and think it will be an ideal carry-on bag. I received the bags on time and packaged securely. I haven't used the bag yet so can't give a full review at this time. So far so good. They are well made and do fold into a small zipped pouch for travel or storage.
This bag is great for safety
This bag is great for safety, whether home or away. So pleased to have one. They also look great.
Love these bags
Love these bags! Very lightweight & plenty of zipped pockets. Great colours too.
My only issue is in order to fold them up the first instruction is to remove the straps - impossible as they are sewn in at one end.
I would buy again.
Perfect for holiday
Bought this foldie for an upcoming holiday it is perfect size for passports,paperwork, phone and everything else needed for a flight. Added bonus when I bought it I got another one free and able to get a different colour. Pleased with my purchase only downside delivery a little slow however was kept informed of status
Great little bag
Fantastic choice of colours and the delivery was super quick. I’m hoping this Foldie bag will serve me well on my various travels but have yet to use it.
Good little bag
Really pleased with my 2 Foldies.Very spaceous & stylish.A fantastic little bags,with great safety features
Excellent company to shop from
Excellent company to shop from. Products delivered around 2 weeks from purchase allowing time from china. Strong, sturdy, colourful. I have a sling bag and crossbody and love both. Spacious and secure I’ve travelled to Europe with the crossbody and it’s great. Informative on their delivery, especially if you use the shop app. I will certainly keep an eye out for more like the travel document holder and bag. Great buy!!!
First Impressions! You Wowed Me!
My first experience with this company went so smooth. I placed my order and it arrived timely without issues. The quality of the product was exceptional! I just placed my second order!
Great collapsing bags
Great collapsing bags. Large and holds a lot of also very sturdy and glad it is easy to attach to suitcases for traveling.
A high quality product providing looks and securitysecurityReceived quickly (two bags!) and they…
Received quickly and they are just what I needed. I now have two cross body tote bags in colours which are perfect for any outfit or season. They are compact but roomy enough to hold essentials and they make me feel safe and secure when I'm travelling and in the city.
Review of customer service
Ordered the 2 for 1 Foldie offer and got a confirmation but it seems payment didn’t go through because of (I believe) a software glitch at their end. I emailed right away about it, and again the next day but have received no reply. They say they respond in 24 hours or sooner, but clearly not, as it’s been almost 3 days. I don't care about the bags. I do care about the lack of care.
PS Have just learned that now they are sending my purchase to the wrong address, wrong country in fact! Unbelievable!
I ordered a foldie bag with the bof…
My Foldie bag has arrived and I’m very happy with it .
It’s a shame the company did not answer my emails but it’s here now
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