Thermomate Reviews 6

The oven was a affordable, cute, more analog than most so less to break down. You can take the cooking chamber out of it to wash! It's the nicest stove I've ever owned. Works incredibly well.
It was packed beautifully with lots of wood around it. It came in three days after ordering!

trhermomate customer service is poor. purchased a unit had it arrive plumber unboxed the unit only to find out the unit needs a stainless steel sleeve for venting. Incompatible with the PVC vent on current unit. contacted Thermomate and provided all details needed to receive a return authorization number. Theremomate replied I have to pay to ship the unit back to them and pay a 20% restocking charge. I then filed a dispute with my Credit Card indicating they RECOMMENDED the sleeve NOT THAT IT WAS REQUIRED! and that it took both a plumber and an HVAC installer to install the unit. Then when I said I would file a dispute the customer service people indicated couldn't return the unit at all. Blackmail I guess when you use a D+ rated company from the BBB this is the treatment you get

The worst product and customer service.

Thermomate will not honor their warranty. Do not buy from them. They also lie to you in their correspondence. We have a brand new Thermomate wall oven that does not work right out of the box. My family bought it for me as a gift, they bought it online. It arrived sealed in original carton, foam and plastic. But once we got it connected to electricity we discovered that the touch control panel was defective. We contacted Thermomate and were told to send copy of receipt, video of non-working condition, and we'd be able to get a replacement. NOT TRUE. We sent what they asked for plus a photo of the box. Because my family bought it on ebay they say they will not replace it. They said they only sell on Amazon and won't honor warranty if bought anywhere else. But I caught them in their lies - they sell to Home Depot, HD, Bed Bath & Beyond and other retailers. They should honor the warranty on ANY product new out of the box. Their website doesn't say they limit their warranty coverage to only authorized retailers and they don't list the places they will honor warranty for.

They sent me a tankless zero10 propane water heater
I installed it on an outside wall. The hot water outlet valve was bent to 45 degrees. It hasn't fired even after removing the cover. There is no communicating with this company so far- thru email or calls. I am hoping they will send a tech out to get it going

Website promised "30 day hassle free" returns. It has now taken multiple emails, many of which were ignored, to try and request one. First they requested "pictures and videos" of the unit. (??) Then, responses like this "we hope that you do not return it, we will not be able to resell it after you return it, which will be a great loss." First they said I would be responsible for shipping. Fine. THEN they said I'd be charged for "product depreciation," claiming that's according to their 'return policy," something they have not been able to share with me. STILL they have sent no information on where to send the unit. Definitely NOT "hassle free"